We'll see. Waiting on cmu warrenty. Giving lame excuse about aftermarket gps chip affecting unit.Sounds like excuse coming.. I'll let you know if they honor their recall.
Cory was the Tech at the counter who took care of me. He is a pleasure to work with. He will explain in detail what will be done - 80,000 maintenance. Cory answered all my questions and provided what he thought is best but ultimately left the decision up to me. He is a great employee and provides great quality service. Thank you Cory!
In the past I have left a 5 star review but now I have to change that. I came in for some issues with 3 year old car to get repaired and that went well had taken a while and they gave me a courtesy vehicle.
While my car was being worked on I decided to speak to sales just in case my car was not worth repairing. It was going well until I decided I didn't want to buy a new car. I had given a $500 deposit while I was still deciding if I wanted to buy the new car but now that I have decided not to they are dodging me and not refunding my $500 deposit. So now I have had to open a dispute with my bank. My wife and I were going to use them to buy her a new car in a few months since I decided not to. But now we will not be coming here.
Will only be coming here for service until a find another VW dealer.
We had the most incredible buying experience thanks to Isabelle Thompson! She is very knowledgable, extremely helpful and made the entire process so quick and easy. I highly recommend her! It felt like Christmas morning when we picked up our new car topped with a beautiful red bow! Thank you so much Izzy!!
Oil change done I will say the desk person I spoke with was quite pushy. I told them I was going on a trip and was just wondering if they could check everything over in addition to the oil change thinking maybe I'd spend an extra 50 bucks. He told me my 'record' showed I had a laundry list of services to do, which wasn't true as my uncle who is a mechanic works on my car regularly. I have anxiety so I almost paid an extra 600 dollars out of pocket. Glad I called my mom to panic, because I needed ONLY an oil change.... I got someone else to do a quick check over of my car before the trip for FREE from a very nice local mechanic.
What a phenomenal experience working with Gary Gill! He was super knowledgeable, highly responsive, and customer-focused. Gary communicated early and often with us, made sure all our questions were answered, and most importantly, made sure we were happy with our decision. The day of the purchase, Jacob Abdullah took care of us, and wow, what an enthusiastic, customer-focused professional. We feel great about our decision to go with Northtown. These two gentlemen deserve a raise!
Matt C sold my husband and me a Chevrolet Trax and he was fantastic!! We told him exactly what we were looking for and he hit the nail on the head. Then on delivery day he knew we wanted to get in and out so we could go boating lol and he did just that. I couldn't be happier. I would recommend him to anyone!!! Thank you Matt and Northtown!!
Looking for a new car? Ask for Rakib Ahmed at Northtown.. He was top notch. We were just coming in to look around and a few hours later drove out in our new car! We did not feel pressured. He was very genuine and worked with us to make it a wonderful experience. The homemade chocolate chip cookies didn’t hurt either!
Big thank you to Justin Morton at Northtown! He recently helped me purchase a new car. All of the staff there was very helpful throughout the process. Great customer service!
Have a lease for two years so far. 6 months ago had just a flat tire and the car doesn't come with a spare. Took Northtown over a week to replace the tire. After 4 days I called for an update and whomever took the call never notified anyone why the car was brought in. Took another 5 days to replace the tire and refused to supply a rental so I had no vehicle for 9 days.
Last week the clutch burnt out. Volkswagen Jetta with 20,000 miles. Was told it'll take a week till they can get to the repair and refused a rental with an attitude. Was treated like I was ignorant to request a vehicle till the repair was completed.
Worst customer service I've ever experienced in any industry. I originally planned on buying my next vehicle from Northtown . Obviously I'm never giving them my business ever again. Normally I'd keep treatment like this to myself but now that it seems to be their M.O. whenever I hear anyone discussing buying or leasing a vehicle I will go out of my way to save as many people I can from experiencing the worst customer service.
I am now editing my prior review. Manager Dave came through on his promises and I am now a very satisfied customer! I means a lot that he kept his word and delivered all that we were promised. It was a rocky start but after that was acknowledged and things were handled right, I would recommend this dealership. Thank you Northtown!
I can't say enough good things about Northtown. Our salesman, Dan Rubino was a straight-shooter, courteous, and personable throughout the process. He knew we were working within a certain budget and helped us find a beautiful and reliable vehicle that we believe we'll be able to drive for many years. This is the first dealership that I've walked away from feeling good about the car buying experience.
What a great car shopping experience. We bought during the pandemic and upon entering the showroom, everyone was mindful of the recommended precautions. The selection of vehicles was outstanding and the buying process was done easily and quickly. Finalizing the finance paperwork was easy and the staff member stayed after hours with us to complete the paperwork and get it submitted. When it's time to buy another vehicle, we will definitely be coming back here.
I bought my second used car from Northtown Toyota/VW today. I came back because they were so easy to work with and today they didn’t disappoint! I had a specific car in mind, but they found me something even better! Dan Rubino was great to work with and super fun! They worked with me through everything. He showed me every feature and helped me customize all the comforts and safety specifics for my needs. If you’re in search of a great new or used car go ask for Dan!
I've had the pleasure of dealing with Northtown Auto & Collision several times. I've always received exceptional customer service. Anthony from Northtown Collision is one of the greatest employees I've ever met!! After being hit by a drunk driver I bought my Subaru to their collision shop. I was blown away by how good my car looked when I picked it up. In my opinion it looked BETTER than when I bought it new. I completely recommend Northtown 100%.
Very nice people! Picked us up from our home and gave us a ride to the car dealership for free so we can shop for a car. They even personally delivered these very yummy chocolate chip cookies at the end of the month of our car purchase! Recommend buying a car at north town they’re very patient and listen to your needs! They Don’t force or push you to buy a car (:
I love this place. If you need a car you should go see Simeon there. He helped me find a new car very quickly with the best new car buying experience ever! When we first got there, an associate helped us try out a few cars, and then when we found the one we liked he passed us along to Simeon. I love this system...It helped us feel no pressure at first about the ones we were trying out. Thanks Northtown!
Love Northtown service, if you buy your tires here they will rotate them for free. Very professional and even has a customer theater iv your car will only take an hour.
Top notch buying experience. Erik, Kevin, and Nick at Northtown Kia took great care of me and got me in the truck I wanted at a great price! I highly recommend them. This was my third purchase and will go back again.
I had a great experience with Northtown Automotive (Millersport location) and I wanted to share it with anyone who is searching for a top-notch dealership to do business with in the Buffalo/Niagara region. From the moment I walked in the door I was met by smiling people in a modern, relaxing environment, all of whom seemed happy to be there. At all stages of the car-buying experience, I was treated with respect and patience- not once did I feel any sort of sales pressure which is generally the biggest qualm with automobile sales. Phil, my sales rep, was a true professional and ready to answer my questions. Go see him for a great used vehicle- it’s a pleasure to support those who supported me in this experience. The financing department was professional and took time to explain all of my options and I even had a gentlemen sit with me in my new car to run through all the of the vehicle’s features. Before I left, I was approached by the general manager who exuded warmth and expressed his gratitude for my business.
Not only does Northtown Automotive have great vehicles at great prices but I felt like they were there for me, not the other way around. What else could you ask for? I would send anyone in my family to them and that says a lot. You should give them a try, too, and see the difference. Big thanks to the entire Northtown team for doing what you do how you do it! I’ll definitely be back when the time comes. Thanks, Phil!
I had a very welcoming experience with Lisa and Scott. Both were very nice to work with. I liked that there was no pressure involved with the deal that I made with Northtown. All were very willing to help me in anyway and beyond into the next few years I will be coming there. This is my second time I've done business with Northtown and both times I've found it a nice experience. Thanks Northtown for your humanistic side to your dealings with me.
Joe Hurley was wonderful in helping me purchase a new car. He also answered many questions we had about transferring my old vehicle (also purchased from Northtown) to another family member. I also worked with Jeff Kreuz who made purchasing the new car easy. He answered all my questions and took care of things in an efficient and friendly manner. I take my cars to Northtown when work needs to be done and have always had excellent, friendly service. I love my new vehicle.
Leasing a new car from Northtown was one of the most pleasant and non-stressful experiences I've ever had with car dealerships. Christina Marrano was very helpful, knowledgeable and professional in helping us navigate our various options. Joe and Noah were super efficient, and wasted no time in working up a deal that worked for us. Would definitely recommend them to anyone looking for a good deal from really great people. You can't lose with this team!
I leased my first Mazda (3) from Alex Tkalich at Northtown in September 2011, and had a great experience- I had never bought or leased a car on my own before, and they made the process simple and comfortable- and I never felt pushed into my decision. The service department is always great too, whether for routine maintenance or random problems that arise- most of the time my car has been ready before the time they estimated. This time around, my lease was up, and Alex helped us out once again. I was fairly certain I wanted to upgrade to a Mazda CX-5, and he quoted me a very fair price, and explained all the details thoroughly. Once I test drove it, I knew it was a done deal. My husband came with me to test drive and lease the car, and he kept remarking what a great salesperson Alex is. He's calm, cheerful, relaxed- and genuinely seems interested in making the experience as pleasant as possible. He's not pushy or weird- but rather thorough and supportive through the process. I'm very happy I stuck with Northtown for another lease, and thank Alex and his team for a very positive car-getting experience.
Our experience at Northtown was exceptional. Lou Viapiano was nothing short of gracious and informative. He got us the exact car I wanted for the price we desired. I had never driven a Subaru prior to this, and now I'm sold! I tend to keep cars for a long time, so I am happy I have a terrific vehicle that will be a keeper!
I went to Northtown Mazda to see if they could get me out of my current lease that was nowhere near being up yet. Kirk Richael was my salesman, and he was awesome. He worked with my budget and I ended up with a better car with a less expensive payment. He was never pushy and presented all the options to me, and made it work for me. He's great! Go see Kirk. Best car buying experience yet.
This was the second vehicle I purchased from Jim Schreck and Northtown, and both times have been awesome. Jim was never too pushy, and never tried selling me something that I didn't need. I genuinely felt like Northtown wanted to sell me a car at a reasonable price, unlike other dealers I've dealt with in the past. Both experiences at Northtown have been amazing from the second I walked in, job well done!
Excellent experience working with salesperson Matt Clark. He was very knowledgable about the products and very enthusiastic to ensure that my family and I were purchasing the correct vehicle that would satisfy both wants and needs. Northtown was willing to work with us to make a deal that was satisfactory for all parties and I believe that if possible any future vehicle purchase will be made there instead of other dealerships that I've dealt with in the past... especially that "huge" one on the Island where I had a very bad experience.
Our first encounter with Northtown was a little shaky and had its problems but, given the chance, Northtown completely restored our faith in them by giving us a great deal on a fantastic car. Northtown went to the great lengths to make sure I had a good experience and a good car. Overall, i am glad i did business with Northtown and would recommend them. Frank Palumbo got us an amazing deal and Dave Wilkinson showed he is a General Manager who cares about his customers experience. If your looking for a new car you can trust Northtown toyota to make sure your taken good care of.
Feb 25, 2014
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