What clients say about Auto Wrench Connection in Gowanda (NY)
God speed if this place is responding to your AAA call. No update after being told they'd be there in a hour. After 2 hours I called AAA and they said it would be another 2 hours and we were on the side of i86. The police even told us this is normal for them. We ended up changing the tire ourselves (the rim was fused to the hub and we had to go get logs in the woods to un-lodge the tire). Poor communication on their part!
I DO NOT RECOMMEND THIS PLACE!!!! worst experience I've ever had with a mechanic, my husband took my Lincoln Navigator to have it checked out because the engine light was on, they kept it for almost 3 months, when we finally got the answer, they wanted to change the motor, so I said no, I wanted to take it back, they charge me $ 150 for diagnostic, after we paid , they didn't have the keys, because they locked the keys inside my SUV and broke two windows (passenger and driver side) trying to recover the keys, I asked to replace both since they broke them, he said was going to make calls and let me know, it's been almost 7 months and he hasn't done it, every time we call, when they answer the phone he makes an excuse.
I DO NOT RECOMMEND THIS PLACE
the five star don't have descriptions are fake
I WISH I COULD GIVE THEM LESS THAN ZERO STAR SINCE THEY DON'T EVEN DESERVE 1
Walked in 10 minutes before they were due to close to order $3500 worth of tires for my Dually, they didn't even want to hear what I wanted just said "NO"! We're closing. Awesome service, not!
For expert service in a timely fasion,go & see Nick at Auto Wrench Connection. From oil changes,tune ups,brake repair,exhaust & NYS inspection,Auto Wrench Connection is your one stop shop for all your Automotive & towing needs. Friendy knowledgable staff & affordable pricing. I wouldn't trust my equipment maintenance to anyone else.
Was told the evap system wasn't working. Said no work would be done unless approved. I told him to take care of it, as that was what was causing the car to fail inspection. Paid a little over $1100 for it to work for 3 days until the check engine light came back on.
Also forgot to put a cap on after changing the oil and there was a large oil puddle the next morning.
Took my car to Auto Wrench because it couldn't make the drive to any other shop. This shop asked me for my warranty information which I provided but told me it was job to print it out since they didn't want to pick up ink, after going back a forth they finally agreed I can email it. Than went to go get my diaper bag out of the car and they lost my car keys which took them a day to find. I got a phone call asking if I took my car as they have the keys since they don't know where they parked it. Called me back after a few hours that they found the car and it was going to cost 600 which is why I have warranty. He yelled at me over the phone and hung up. My boyfriend called back and his wife answered and hung up again. I had enough of them so I called Triple A which had them tow my car to another shop. I do not recommend going there as they loose everything and are so rudest people I have meet.
I was on my way to Zoar Valley and I ended up getting a flat tire. The newer cars do not usually come with an actual spare tire anymore so I pumped it up with air just enough to make it a half mile to his shop. The owner was great. I showed up right when he opened, he was short one guy and he still saw me without an appointment and patched up my tire fast! Can’t find a good, wholesome and personal car shop?? Go here. I drove to Zoar Valley and drove home over an hour away and no problems. Thank You Again!!
TOW SERVICE(Never used garage never will): Straight up hacks..if you gotta get assigned these guys through triple A you're gonna know about it because they are always miserable and aren't afraid to show it or make you aware verbally that they'd rather be pretending to spin a wrench for a jacked up hourly rate or straight up not be there helping. I've had one good experience with them years ago...that guy apparently left .. I understand why. I've had 3 family members one who was a senior citizen 2 tour Vietnam vet on the side of the road making him pull his own tool box off because the tow truck driver couldn't get the entire vehicle on the truck with the carrier and the box due to his incompetence.. And lack of attention to detail and his surroundings..thats safe..probably something a professional would have caught rather Than making an old man get behind a suspended Van on a winch try and pull the pin out of the carrier by himself..which was synched from the angle it was stuck at because it wasn't their vehicle and not their responsibility.. maybe they coulda lowered it for him if they only had a system of levers that operate the art of vehicle towing right there in front of them..maybe next time..when we were alerted of the altercation and expressed how we were gonna remedy the situation if they didn't..they threatened to get law enforcement involved for transaction/customer interference??.. which they are no strangers to.
They're like that woman you live next to in Tonawanda named Bonnie who calls the cops if a kids ball goes in their yard..they love 5-0..I love our Heroes in blue too .. (don't scoff just cuz you have traffic court you know there are some damn good cops out there that make up for the one trooper who still pulls people over for exhausts...and will literally crawl around your car and check your tie rods while hes at it...on Route 39..not that slob..the legit men and women on the force)but I'm not about wasting their time or using them to waste time..AW also have treated two women in my family like trash.
My cousin had her keys locked and running and AAA assigned them to help and the guy made it clear that he she was damn lucky..he wasnt happy.. was sleeping and people would be screwed without him. Clearly they have a god complex..like most mechanics but, without the intelligent banter or pride in their work..
They love to profile too. Another female family member crashed from ice...ya know...winter.. and the guy came late, called a cop cuz he said she was under the influence of controlled substances at 7-8am on the way to work...you know that quick boot of black tar heroin we all do to kick off a weekday before we clock in...
Now the truck was off the road in a ditch..but I hope you don't value your vehicle or appreciate people being cordial with your property... because they caused more damage yanking it out instead of doing a few different angle pulls..or at least attempting to be decent. Look..I get it...it's not their vehicle but 2 women and an old man who I care very much about all felt like trash after dealing with auto wrench. That's clearly how they viewed these scenarios, people and a few other individuals I've talked to who have experienced similarities. Idk if it's just newer personnel ruining their name...but for all I know the garage could do good work..but why bother after all that.
Needing AAA is nerve racking enough...do you think your loved ones or even u yourself deserve to be made to feel any worse than the situation calls for..
I don't care what they say in their response to this it won't be any worse than thing's they've said to all of us
Hacks ..shady and lazy dudes that need humbled or a different gig..
Probably say they don't agree with the evolution of Vehicles because they're computer alliterate and are scared that they will soon be rendered obsolete..
I'm just being petty haha I prefer combustion engines. I just hate these arrogant individuals.
My husband got a flat tire and this location was the only place in the area that accepted the request from Allstate. It was going to take over 2 hours but they are not close to us. My husband was able to get help to get the tire off, so I cancelled the call for assistance they called to make sure I cancelled but I know it was an inconvenience, so I wanted to post a positive review because that’s all I can do at this time. I really appreciate that they were willing to make the drive from Gowanda to Irving. Thank you
They tried to upsell me to a four hundred dollar wrecker that was not needed. BEWARE of these dirtbags.Thinking about writing a letter to the B.B.C. Ended up towing the car myself.
My car had broken down, I knew what was wrong with it but didn’t have the time to fix it. I called Monday as soon as they opened and asked if they could double check this specific part. They told me my car was running and there was nothing wrong with it- again I asked if they could check the part and he told me no that’s not the problem there is no problem. I was concerned bc I had to drive this car an hour and a a half home and I was scared I would break down again. So I came and picked my car up and sure enough I broke down and I had to push my car into a gas station that was also and auto shop. They guy (NOT at auto wrench- it was a diffrent shop far away) immediately ran out to me and I told him I belive my one part is shot he looked at my car for maybe 15 seconds and said he agreed with me next day he got the prt gave it to me and I fixed it my self and my car was fine. If the men at auto wrench would’ve listened to me, done what I had kindly asked, none of this would’ve ever happened. Disappointed Bc they didn’t fix what I asked and I paid almost 100$ for my car not to even be fixed. I paid my bill, but I will not ever go back there and I wouldn’t let any of my friends or family go there. I understand I am a young female, but I’m not an idiot- I was disappointed with my my experience there, the other shop was very kind to me and actually listened when I told them about the issues I had been having where as at auto wrench I felt they didn’t do that. Maybe it was just me because my car is 36 years old or they were super busy but I am still disappointed in my experience.
What a great place. I got towed there after closing from Fredonia because I don't trust the garages in Fredonia. Called on lunch and they had it done the next day. Lots of communication, friendly staff, great value with AAA discount.
By far the worst mechanic I've ever been too. I was laughed at by ppl in Gowands for ever going to such rip off artists. They actually broke my gas gauge and wanted me to come back and pay to fix their mistake. I felt it was intentional. I think they were just trying to get more money from me. Do not go here if u want quality or honest service.
I just stopped here because I heard a thumping sound coming from the rear of my vehicle. The owner was right there and we went for a ride right away. He really knows hos business. We got back and he put it up on the lift and found the problem. I am having it fixed there because I know it will be done right and the people are real and knowledgeable. I was lucky to find this place.
Had my Grandma's Kia Forte gas tank changed, free of hitches! job done in around 5 days (had to acquire parts around the holidays). Mom also takes her vehicles there and has nothing but great things to say about them. Friendly & knowledgable staff!
Great all around I am from Tonawanda never had great service I used to do towing so I can tell you the guy I had today Sat 18 th on Jennings road was great thank him and I thank your co
Nick worked hard to do the repairs that needed to be done first. Then he gave me a list of repairs that still needed to be done. Living on a limited budget is hard and he is willing to piece meal my repairs as money is available. Even though one of his worker called in sick he was still able to be the work done on time. He had to repair the power steering in my car and more was wrong with the car then I thought, he replaced what he could so it would steer better knowing that it is not totally fix. It does steer better but I will be happy when he can replace the rest of the parts that are breaking. Bottom line I would definitely recommend Auto Wrench to my friends.
Definitely 5 stars to Nick and the crew at Auto Wrench to a job really well done: a prompt tow from a roadside breakdown, an extensive search for a rare part, and even a courtesy lift to pick up the van. The van runs great now (when I had thought it was done-for) - not everyone could perform this sort of miracle on a 1993 van! All the way through, a professional and classy job.
Nick and the entire staff are always friendly and courteous. They are always willing to get me an appointment in a timely manner. That is hard to come by these days.
I was on a long road trip. When I realized I need a oil change. They stoped and helped me! They fit me into their busy schedule!!! Can't thank them enough! Big Love From Napa Vally
14722 Aldrich Street Extension, Gowanda, NYAuto parts store
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