This place is absolutely horrible bought a bad trans off them told them it's bad after installation ripped me threw the ringer for the warranty then proceed to tell me after 3 days of my time they don't pay warranty claims on labor after taking almost 2000 dollars of my money for transmission extremely unsatisfied with this
Worst place since fenix bought it from Don's. When it was Gary's, they would give a straight forward price on to buy a car. Not no more with fenix. It's a guessing game of how much fenix is going to pay for junk cars. This place has become complicated to deal with. I called Ben Weitsman's and they give me an straight forward price for the car no guessing. Took it there got paid no questions asked. You can't put extra junk in a car at fenix and they won't pay you for it. they only pay you registerable weight of the vehicle not scale weight. So if you put extra junk in the car you're giving it to them. The founder of Gary's should be upset that they're dragging his name through the dirt mud.
As far as fenix take over Don's place has gone DOWN HILL! They're warranties, aThey don't stand behind The warranties anymore. They shortchange you on your labor warranty. They don't check out parts like Dons used to do when it was Don's automotive mall. They just send you whatever they have never been checked out and just hope for the best. then when they're junk after installing them they don't want to stand behind their warranty they're short changing on your labor claim and it's not only the first motor they send you that's junk they'll send you the second motor that's junk and just keep sending you and keep screwing you over. I used to use Don's automotive Mall faithfully because they did check out the parts and very seldom you ever got a bad part from them and if you did they stood behind their warranties. With Phoenix the honest mom and pop Don's automotive Mall is gone for good.
If they'd spend more time in customer service instead of company policies that are ridiculous they'd have a better customer relations business.
We've been dealing with Fenix in Binghamton since they purchased Dons many moons ago, they have a wonderful selection of parts. Nikkia Hoover has been our sales rep for 7+ years. She is extremely knowledgeable and professional. Always treats us fairly with pricing and provides great service. Furthermore, she handles any post sale issues that we may have very quickly and diligently. 5 stars
The last few times I have called regarding the parts, I haven't even been able to finish talking before they rudely cut me off, very poor customer service (this has happened more than once, hence why I'm putting a review here. I understand if you don't have the parts but there's zero excuse to be rude and now even let a customer finish talking(didn't even know what part clearly if you don't listen to the customer) highly DO NOT recommend!!!
Couldn't get in, got there at 4:30 after an hour drive. Called the number on the door and the guy said they close at 4, when it says 5 online and on the door.
If I could give this place negative stars I would. If I treated a client of mine like they were less then , screaming like I was a child lied and said the cash registers close at 5:30 , told me I was trespassing bc I wouldn't leave without my phone he refused to call is so I can find it said I can look for it tomorrow and threatened me with the police on your website it clearly states that you must be in the yard by 5:30 and they close at 6 the yelling and trespassing comments were started around 5:26 I drove an hr and 18 minutes my husband is a disabled veteran money is tight I had to save for a month for this trip and I left empty handed and was forced to leave nearly $1,000 worth of tools behind....then he held the bus so I had to drag what tools I could grab then omw out the door he literally laughed at me
Bad customer service parts in poor paint condition I decided to buy a door and a rear bumper in the same color as my car to avoid painting it, but it turned out that the ones I bought here were in worse condition, with lots of scratches and dents. When you buy parts here you have no idea what condition they are in since not even they themselves know, personally I will not buy anything here again due to the poor customer service and the poor condition of the parts I bought. The excuse they give me is that they are used parts. To which I respond, if you inform me beforehand of the conditions of the parts, I will not buy them.
I don’t write many reviews, but my most recent experience with Fenix Parts in Binghamton was absolutely seamless! I worked with Nikkia H. who was able to provide friendly, professional, and overall outstanding service while I was ordering parts. She was able to answer all my questions and made the experience much smoother than expected. Pleasure doing business, will come again!
They seem less interested in customer service, care, and satisfaction. I am certainly not interested in the inconvenience of prepayment by secure link for parts because of your inability to do this correctly. If you need the customer to provide you with charity then you shouldn't be in business. Have the part in hand and get paid when it's provided to the customer. The previous business (Don's) showed due respect for their customers. Shirking and they disrespect.
This was my first time purchasing from Fenix and drove 2.5 hours away. They had the part I ordered ready and it was exactly as described. The staff was friendly and helpful.
Very helpful and pleasant salespeople. The two main ones I would highly recommend are Nikkia and Jeff. Both are amazing at what they do and are knowledgeable and efficient. Thank you!
Second time ordering parts here. Customer service is very friendly and they were able to get my part much quicker than estimated time. This is my to go place now when I need a part quickly.
Fenix sold my mechanic a faulty transfer case and my car broke down over 200 miles away. Over $900 in rental fees, a tow from Mass to NY, and they will not pay for their wrong. They sent a replacement transfer case and that is it. If they stood by their parts they would get back to my mechanic and fix the problem, pay for tow, and labor fees. My car has been sitting for two months now without any resolve. You will lose business from many mechanics if you keep this bad business up. I will be contacting my lawyer.
Was a great place to get parts before Fenix bought them out. Fenix picks through the cars and resells the parts back to the people like tires, leaving nothing for the average man to get. It's an embarrassment how far garysupullit has fallen
It has been an amazing experience dealing with Jennifer. Her service goes beyond expectation with her followups and heads up on the day of delivery. Definitely my go to.
The gentleman was extremely helpful. I was told I had the wrong size rims on my car. I had a flat on it and wasn't sure about tire purchasing. Only 2 of the tires on the car matched. The other 2 was by different companies.
After a good experience finding a part for my car here last week, a very disappointing experience today. Drove 1.5 hours this morning to Binghamton location to pick up a part that was ordered from another Fenix Parts location. Confirmed part # multiple times over the phone before placing order. I arrived at 8:00 AM and they had an incorrect part waiting for me. A big waste of time!
Everyone working here was so nice and patient! They go above and beyond for their customers if only more establishments had this type of customer service ethic! I Needed to exchange a rim five minutes to closing and they stayed open for me to able do so. Jennifer was the sweetest.
Purchased an engine to replace mine that thru rod out side, arrived for pickup was wrong after 3 hr drive they told me they found correct but $600 more and needed to wait a week and come back or drive 6 hrs to get it. Garage installed and head gasket was bad. Came with parts warranty and paid $486 extra for platinum warranty to cover parts and labor. Just was told I was denied because I didn’t replace my good water pump. NOTHING WAS WRONG WITH MY COOLING SYSTEM. Stay away!!!! I tried talking with them and they won’t return calls, Unless you see it work or run stay away .
Sold me a junk transmission which they did exchange for a working one, but not before I already payed a shop to install their not working transmission. Dont buy any parts from them, they dont test to see if they work nor do they care if they do. Have your transmission/engine rebuilt, you have a high chance of getting garbage from these guys and having to pay twice as much to have your parts reinstalled.
Don's has been our go to parts dealer for a few years now & we've always had great success with the parts they have sent. Bill is an excellent, knowledgeable, and pleasant representative to work with who is great at finding the parts we need & shipping them to our shop in a timely manner.
I have been dealing with Nikkia at Don’s Auto Mall for almost 2 years. She goes out of her way to assist me with any parts needed, from a simple used rim to an entire engine. She returns phone calls immediately without ever having to leave a message. The parts are usually delivered within the next two days. The parts are high quality used parts and covered by a warranty if needed and using the warranty is easy as well. No argument or harassment to use it. I would highly recommend calling Don’s for assistance with quality used parts, and definitely would ask for Nikkia you will not be sorry.
Have been ordering from Fenix Parts for years now. Parts are always in great condition and delivered on time. Nikkia always delivers on promises and if there is an issue, she will get it corrected.
Very poor service , treated unprofessionally and ignored when trying to execute a bought and paid for warranty on a allready expensive transmission rhat replaced a originally bad transmission they sold me ! If you are looking for reliable parts and decent service Dons is not the business ! The manager Todd has been very difficult on many occasions when try to resolve thier own mistakes !
UPDATE!!!--- ITS NOW 3 MONTHS LATER, AND PART ID STILL WORKING, AFTER IT WAS PUT ON MY CAR. - A SATISFIED CUSTOMER. --------------------------------------- Well service was very friendly and competent. I havent had part put on car, so I cant comment on that, yet. But as far as the service- no complaints at all! I will definitely do business there again, if needed!
I ordered two parts from a employee name Stan on Monday which I was charged promptly . I called back Friday to learn my parts will not be shipped out until the next day Saturday. So I canceled half of my order and request a refund. Tuesday I did receive my order. Thursday I called and asked when will I receive my refund it’s been four business days. To learn he never processed my refund. The woman proceeded my refund while I was on the phone with her. As well as she sent email proof of my refund, and proof of my purchase. I would not recommend buying any part from Don’s. If you do don’t deal with Stan. He is unreliable, and a lier.
Awesome place they have everything, batteries, rims, seats for sale in the showroom and everything else in the back, super quick service, these guys know their stuff. I bought a used fuel pump, I was in and out in 5 minutes tops and when I had to return it they charged it back to my American Express card with no questions asked
Pro tip:don't call them at 8 before the coffee is done
Ordered a reman motor with 3yr 100k warranty. It lasted 200 miles before it malfunctioned. Been waiting 4 months for the replacement to show up. Had to buy another vehicle to get around. What a joke! Never buy from this place. They don't back up the warranty.
I got a complete engine assembly for replacement from these folks and they delivered as promised. Drove more than 7,000 miles and had no issues with my 2.0 Turbocharged Audi A4 engine. I also got the extra 18 month warranty out of caution, but hopefully I'll never have to use that. During the engine search process I've encountered lots of companies claiming to have high quality aftermarket parts, but somehow I resisted the urge to buy from them even though the prices were very attractive. Stark's Auto mechanics recommended me to buy the engine locally from Don's and I'm so glad I did the right choice.
Jul 25, 2017
Nearest Junkyards to Fenix Parts Binghamton (Previously Don's Automotive Mall)
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