I have had MCM do work on several vehicles for me, both boby and mechanical. I have always found them to be professional and honest. The latest repair I had was to replace the motor mounts, all four. After the dealer had told me I needed to replace a transaxle and clutch. MCM did the work they pinpointed at about half of the cost that the transactional and clutch would have cost and the car is running great! I rarely give five stars on any review, but they certainly deserved it for this work.
There are few places and mechanics that I trust. For 20 years now we have trusted Motor Car Mall. When I have a vehicle issue that I can not complete on my own or don't have time for, I can trust them to be honest about repairs and stand behind the work they do.
David Klein
Morning Star Cleaning Inc
Starter went out due to a missing bold, I asked if they could tell me everything that's wrong with my 2002 Dodge Dakota while at it (willing to pay extra ofc) . It was done the next day, it started but the mechanic gave me ZERO leads as to what else may be wrong with it. After a REAL mechanic looked into it, he found a lot of fresh electrical tape around the EVAP and VACUUM hoses. Costed me about 150 for a new bolt.. never doing that again EVER! Take your vehicle elsewhere, they won't consider what you request or tell you what they did to your vehicle.
My 2013 4-Runner was having erratic start-up issues for a couple of weeks. Dash lights would come on but the motor wouldn’t even turn over .. not even a click. After a few tries it would start-up. I thought it was an electrical problem, or alternator, or ignition, etc., because the battery was only a year old. Finally, it wouldn’t start at all, so I had it hauled to Motor Car Mall. They diagnosed the problem, which turned out to BE the battery .. with a very corroded terminal. They cleaned the terminals, lubricated them and charged the battery. It’s been starting-up great on the coldest mornings. Motor Car Mall could have told me a variety of things were the problem .. but they didn’t .. I find this Company, mechanics and owner to be the most ‘honest’ and ‘professional’ people I’ve ever had the pleasure of dealing with. They will always have our business!
Shop was very efficient and professional everything went very well the only issue I had was not expecting the shop cost of installing the new battery 195.00 was way too expensive for a 10 minute job my fault I should asked and done it myself
My 76 year old husband called and asked for the price/ availability of a battery for my Subaru. He then went in to the shop and again was given the same price, he was not told what the cost to install the battery was. Ten minutes later the install was done and he was presented with a bill for the battery plus a $195.00 shop fee. Big surprise, too late to change his mind, the batteries already installed.... So much for supporting a local business. Taking advantage of an older man, you should be ashamed.
I was constantly kept in the loop regarding my truck. T checked in with me a couple times to let me know the status of the repairs. I was very appreciative of the updates.
Brought in my K5 Blazer for some steering work. When I pulled up to the shop I was happy to see a couple other square body trucks in the bays. They finished the work ahead of schedule and the steering issue has been resolved. Definitely a shop I will be going back to. Friendly staff, reasonable prices and I love the 2 year 24k warranty they provide with their work…
Brandon has taken in our 55 Ford Ranchwagon to get it running better and also our 21 Ford explorer on short notice and got us up and running quickly. Angel and Brandon are great at multitasking vehicles to keep multiple repairs moving.
Great dependable, trustworthy, reliable shop, no hidden charges (estimates are usually spot on or close) I wouldn’t use another shop for my automotive needs.
Brandon was honest about my vehicles problems and recommended solutions that were not "over kill" as he put it. I appreciated his concern for cost. He did not try to sell me unnecessary services.
Well i can say they did a good job on the damage an repair .i will say they suck at taking care of personal property .they busted the hasp off my tool box for what reason i have no clue .they left a wax air freshener on the dash after removing the windshield an mirror an let it melt into my defroster vent on dash ,an then said it was there before hand which it was hanging from the mirror.i still have a ding in front bumper from hail damage an yes it was soft ball size hail that hit the truck.my truck was in this shop for 5 an a half weeks when i was told it would take two weeks to fix .i was also told i would not get my truck back until the insurance paid it , which i spoke to agent an they had already had a promisary check in process .so no ill never be taking my vehicle back here for repairs .they really milked my insurance company for this .thanks but no thanks .
If you want to avoid delays and excuses, do not take your vehicle to this place.
I dropped off my truck, and they assured me it would be ready in two weeks; it ended up taking six weeks. During that time, I kept calling for updates, but all I received were excuses: that parts hadn’t arrived, that the insurance wasn’t responding, that there were additional damaged parts not included in the estimate. I understood that unforeseen issues can arise, so I waited.
In the fifth week, they called me to pick it up. When I arrived, the truck was parked outside. Upon inspection, I noticed several loose parts, especially on the tailgate, which combines metal and plastic. Some plastic pieces were just loosely placed. When I pointed this out, the person in charge told me it was normal because “the truck is old.” I disagreed because if they broke something during the repair, they should have included it in their estimate and taken responsibility.
Additionally, a damaged taillight that was included in the estimate had not been repaired. I refused to accept the vehicle.
Five days later, they called me again. This time, I signed the paperwork at home, with no expectations that the work had improved. But when I checked, I found more issues:
• The cord attached to the gas cap was broken.
• The plastic pieces were still poorly installed.
• The gap in the taillight was still there, but now they had stuffed some foam inside, where I could see water drops trapped.
To me, this is not a long-lasting repair; I’ll likely have to replace parts to prevent moisture from getting in and causing rust. They even tried to charge me extra, claiming the insurance didn’t cover all the labor costs, although they ultimately didn’t follow through.
Our delivery van needed a new radiator. Motor Car Mall delivered with swift action and got the job done without any problems. Our van is working just fine and we are still delivering floral arrangements to our customers in our community. Thank you!!
Lawrence Padilla
Bloom Flowers & Gifts LLC.
Thank you Brandon for bringing my baby back to me! I was lost and uncertain and had no one to help, but you took it on and you fixed all the things wrong and got her back to me safe and sound and I’m so grateful to you and your team and Freddie at the muffler shop! I will
Spread the praises!!!!! 🧡
Mike and his staff are the best. I will and have recommended this body shop to everyone who needs their car repaired. They did great work on my Audi Q8. Mike is honest, pays attention to detail, and has been in the business for years and knows how to deal with your insurance company. Don’t hesitate to use a local shop if you live in Valencia County.
Outstanding Service at Motor Car Mall!
I had an amazing experience at Motor Car Mall! From the moment I walked in, I was greeted warmly by the front desk receptionist Natalie who was not only friendly but also incredibly helpful in making the process smooth and stress-free.
A special shout-out to Brandon, the technician who worked on my truck. His expertise and attention to detail were impressive, and he took the time to explain everything to me in a way that was easy to understand. Thanks to his knowledge and skill, my truck is running better than ever!
If you’re looking for a reliable and professional car shop with excellent customer service, I highly recommend Motor Car Mall. They truly go above and beyond for their customers!
Mike and his crew did a terrific job with my pickup. Very professional, the communication is excellent, the ride looks great! I hope not to need his services again, fingers crossed, but this is where I’ll be headed if I do
Do not take you vehicle here. Unless you want to be disappointed and unsatisfied. Paint job was horrible. When I seen it I was like wow it looked like orange peel and splattered paint everywhere. They did damage to my inner panel and tried to put the blame on me. They broke my panel on the bed of my truck. They didn’t want to fix it. Messed up the weather stripping one the door they put on. I am very disappointed and unsatisfied I’ll never take any vehicle to them again.
Excellent auto, and collision repair company. Owner Mike Rouckus, and staff, is professional and accommodating, and they perform precision repairs. My car is there now, a second time for collision repairs. They did such a great job on repairing and paint matching my car the first time,(see pics). It's the only place I will take my car to.
I just wish drivers would stop rear ending my car.
Super professional and good, honest people. They fixed my car and it's looking awesome, I'm so happy! I had a difficult to order part and they were communicative with updates during the whole process. I would definitely come here for any repairs I need in the future. Thank you Mike and Brandon!!
Quick story. I got in an accident, other drivers fault. Talked to Mike and he was super helpful and communicative! The staff was always very pleasant and always got me information in a timely manner. Even though the repairs took a little longer than expected, (Parts delayed) I truly appreciate the amazing workmanship they did! I would rather wait a bit longer and have it done right than have it rushed, I absolutely love the work! I do have to go back to get some other things done (Gotta wait for the paint to fully cure) but I am very happy I chose Motor Car Mall and I am happy I was able to work with Mike. Thank you guys for doing a great job!
Friendly staff and good service. Best part they gave me an estimate over the phone and was able to get me on the same day! Anthony did an excellent job regarding my wheel alignment. My car is running great. Thanks Mike and staff. I would highly recommend you.
Great place to put on accessories if you don't have the time to put them on ...they put fender flares and some runner's on my little Dakota ...they did a great job and the receptionist was very professional and friendly thx Mike and the pros at MCM
Ill be back 👌
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