We’ve been at this home that we built since 2006 and we have had absolutely no problems with Waste Management. They’ve been efficient on time and always let you know if there’s going to be a change in service.
Really poor customer service. They charge obscene fees due to their monopoly and the employees at the facility treat their positions as if they're working security for the President--yelling, demanding, rushing paying customers out. In a word: trashy.
Everything is good with Waste Mangement, except when they miss a pick up and you try to get results online.they say they picked up even if they didn't. You have to speak to a real person to get it resolved. That's the only problem I've had with them.
I have been a WM customer since 2003 and I am completely satisfied with it's service. It is reliable and consistent with its pick-ups and if pick-ups are affected due to weather or other reasons, it promptly notifies us by email. It also schedules pick-ups for other things like big screen TVs. I can't say enough positive things about WM. 20+ years of great service!
The Waste Management crew damaged my trash can, and I submitted a service request through my WM account to have it replaced. However, the ticket was closed without any action being taken. I submitted a second request, and the same thing happened. I have now opened a third request, but I am unsure whether my broken trash can will be replaced.
It has been a month that I have been unable to properly dispose of my household waste due to the damaged container, yet I am still being billed for service. I kindly request that this issue be resolved as soon as possible.
Waste management is the only choice in our area. Knowing that they have a monopoly on our trash services means that they do not have to provide good customer service. I had to go to the landfill on Saturday November 8th and I was charged even though I have a free, once a month, drop off. The WM site was down and I could not get into the app. I was told since there was no way I could prove that I was a customer they would have to charge me. I also do paperless so I didn't have a paper copy of my invoice. I will NEVER recommend your services but I guess that does not really matter since there is no municipal solid waste removal services in my city. So what is even the purpose of this survey? Honestly, why do you even care about having good customer service when there are no alternatives? You push people to the app and to auto payments and to paperless billing and what happens when I have to reference those but the services are down: you say sorry but give us more money. Also, the reason that I gave it 2 stars instead of a deserved 1 is that a lot of businesses write off 1 star reviews so two star reviews draw more attention.
I have been using WM for a number of years. I am extremely satisfied with their service. I value their commitment to environmental responsibility. Their online services are nicely streamlined and user friendly.
Their billing department is terrible. Their auto pay is non-functional. They only pick up recycling every other week, when they used to pick it up weekly, even though the price did not change. They do not recycle glass. When the Rio Rancho Landfill is full this year (2025) they are going to ship the trash down to Los Lunas instead of making a contract with the Sandoval County Landfill. Very wasteful
I recently moved into my new home in Rio Rancho, and as expected, I have a significant number of boxes from home deliveries. Most of these boxes are too large to fit into the recycling bin, so I flattened and neatly stacked them at the curb for pickup.
However, during today’s scheduled recycling collection, the truck passed by my block—including my home—without collecting the boxes. Only the green bin was emptied. As a paying customer, I expect recycling services to be carried out as intended. In my previous residence in Texas, this was never an issue, and I anticipated the same or better service here in New Mexico, which strongly promotes green initiatives.
The waste management team in Rio Rancho are awesome! Great customer service! Just moved here and trash receptacles arrived ahead of time. The guys pick up trash as schedule and lands them right back to where I placed them. Thank you for such great service!
We took a small load to the dump today for my husband's business. The dump has a new policy - as of 1 month ago - in which they charge $10 more for a business load. Why the disparity for the same exact service? It's not about the amount, but the principle of the thing. Smells like greed to me!
We are in the area, taking care of my grandmother yard, and we went to take some greens over there from the yard and the girl was so rude. We just left. She said we couldn’t get assistance unless we went by wait but did it and said it very rude, unprofessional completely
Billing issues. Very disappointed with customer service who after multiple calls have yet to properly credit my account. I have been charged for the same service multiple times including late fees. I provided documentation from my bank showing payments were made. To date I am still receiving emails and calls about delinquent charges. Check all your billing’s and make sure they are correctly being credited to your accounts
I am writing to express my concerns regarding the inconsistency of the recycling collection service in my area. While I diligently pay my bill each month, I have noticed that my recycling can is not picked up regularly, which is quite disappointing.
It appears that the collection service is more reliable when it comes to withdrawing payments from my account than it is with the actual pickup of recyclables. I believe it is essential for the service to ensure that recycling is collected consistently, according to the schedule rather than when ever they feel like it.
The cost of Waste Management is over the top compared to the quality of service. The truck drivers destroy driveways while picking up the barrels. The quality of the replacement barrels are sooo cheap and the barrel was damaged on the first usage. The new barrel has a damaged side where the truck's arm handled the barrel.
Customer service for this company sucks! If you are trying to swap out your trash bin, you better start a year early. Plus, you have to 'give them your firstborn' for them to believe that you really need a bin replacement. Unfortunately, this company is a monopoly, just like the gas and electric companies, and you have no choice but to say, 'Yes sir, may I have another?'
Good service. WM is good about updating on delivery schedules. They only downside is that our containers break a little more each time they are emptied, the trucks are rough on them. I've had no issues getting replacement containers when needed. Overall great service
Late or really early pickup, inconsistent times. Frequent delays in pickups till the next day resulting in windblown trash in the neighborhood if stormy. Abysmal customer service and be warned about a personal trip to the dump. Expensive and cruel. If it has been raining at all your vehicle will be covered with a vile sewage sludge/mud which is difficult and stinky to remove. WM is not a good neighbor and I look forward to this dump closing down. The county dump is much cleaner and staff are professional. Rating is actually 1/100.
Haven't had an issue before but woke up today to them having entirely blocked my driveway by putting my trashcan smack dab in the center, which is frustrating. I understand my neighbor parks their vehicle where my can should go but I just put it as close as possible to the edge so my husband and I can get in and out still. It's a minor complaint but having to park it in the middle of the road and get out of the truck to move the trashcan over when they have no issues keeping everybody else's trashcan where it was in the first place is definitely annoying.
The recycling bin they provided was crushed by one of their "professional" drivers. We did not call for a replacement because they want us to pay $100.00 for their mistake. Suddenly the damaged bin is removed. No replacement is provided. I attempted to call and get another one but because the bin is now missing they want to charge us a "missing bin" fee! Unbelievable! Worst company ever! I think they are ok with drivers destroying bins so they can charge customers additional fees. And don't get me started on the quarterly payment schedule! What a nightmare!
We appreciate your business. We are always advised when there may be a schedule change. The Waste Management team is always consistently on time. The drivers are always respectful of other drivers on the road and always put our containers back with no damage to them. We are very satisfied with the customer service we receive. Thank you Waste Management team for all you do! Great job!
waste management service is good. scheduling is good. the drivers are consistent. the containers are tough. the price for the service is out of control though. I'm paying $65 every three months. the price doubled three or four years ago. Huge jump in cost. Rediculous. I'm considering just taking my own trash to the dump every other week for $5..
Came home from cancer treatment to find our trash can picked up and deposited in such a way it was blocking our driveway and our recycling bin knocked over with all the contents spilled all over the street. We have physical issues and have to ask for help getting our bins out in the first place. I cannot believe they made such a mess and then just drove off!
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