My 1st service at Rio Rancho Imports. Had asked for recommendations on Next Door. Rio Rancho Imports was highly recommended. New to area have 2017 Camry Hybrid. Jeff, my service writer and team at Rio Rancho did an excellent job. Highly recommend them!
Rio Rancho Imports has been trusted with my automotive repair for many years. I have always found their diagnosis, repair and reliability to be excellent. I'll go back when I need more automotive repair. Trusted business.
Had brake work done. They got me in quickly, explained exactly what was going on, and did the repair perfectly. You can tell when someone knows what they’re doing, and these folks do. Very pleased!
Had my brake pads replaced a few weeks ago. No longer working. The owner called me and asked to take the car back. Mechanic had left the brake alarm wire loosely installed and after a few miles it had come off. It was fixed at no extra charge.
I definitely Recommend Rio Rancho Imports for All of your Vehicles Needs ! I have taken several of my cars to them for repair and have always been satisfied !
My first time here, but they seem very accommodating, thorough and professional. They give you a good "snapshot" of your car, letting you know what should be done and what can wait. I will certainly return.
I am very pleased with the work Rio Rancho Imports did on my foreign car. I was told exactly what they could do. I so much appreciate their honesty and professionalism. The costs are reasonable. I am now a loyal customer.
Mike and crew took exceptional care of my jeep and made the repairs in a very timely manner while keeping me informed on what was happening. I will certainly be back if I have vehicle repair needs.
I can’t say enough about how awesome this mechanic is. Several family members and several cars have been taken to them over the last decade and they have constantly and consistently impressed us. Their prices are fair and the workmanship is top-notch. Even though they were backed up Yesterday when I told them I couldn’t take another day off they got my car back to me the same day. I will give them more than five stars if I could. Highly recommended.
Look no further. These dudes are beyond the best place you can bring your car for work in the state. Honest, reliable and thorough and well priced. After trying a few other spots for car work and getting burned we will never go anywhere else. 10/10
First time I have ever received a text from the owner of the car shop asking if all went well, etc.
Rancho Imports have always been good to work with when it comes to wear and tear on your vehicle. I took in my Toyota a year ago for a complete overhaul as I was giving it to my son who lives in Ohio. He has been very satisfied with the vehicle. I recently took in my Buick Enclave and they did a wonderful job. Thanks for the great work you do. And thank you Mike, for explaining all the details of the work without making me feel like a female who knows nothing about cars.
I’m really happy with our experience(s).Thank you guys!!! I feel like they notice the details - they even noticed that our light bar cord was hanging out the side and gave us some hooks/material to tie it down- they gave us a bag full with a note in our van. So thoughtful and it was hand written! Truly so sweet. I think they truly care and are so nice and are honest with what they will and won’t do up front.
In need of some new struts and linkage control arms on my 2006 BMW 330i series car, I would WHOLE HEARTEDLY recommend Rio Rancho Imports as they were able to get the work done by a Qualified group of Mechanics that took the time to do the job in a clean responsable manner. If you can afford to wait for an appointment, I think that you will surely find that the wait was worth it. And the cost for said repairs was in line with pricing from other shops in the area, but the workmanship is FAR and ABOVE many other shops in the city of Rio Rancho. EXCELLENT JOB! 5/5 STARS ALL DAY!
Excellence in every area! Personnel, Workmanship, Value for Money, Customer Service, Affordability … with honesty and integrity! What every business strives to be is what Rio Rancho Imports possesses! Having an auto shop that you can trust is everything … THIS SHOULD BE YOUR NEIGHBORHOOD SHOP, if it’s not already! Oh … I forgot to mention … they work on good old American made vehicles as well as imports! This should be your shop if it’s not already. A++ service and rating from this Car Girl!
I took my VW Golf to Rio Rancho Imports to check the air conditioning system that was blowing warm air. They recharged the unit and now it blows very cold. The guys asked me to bring it back in two weeks to check for leaks and I thought that was over and above what any other garage would do. Without additional charge my car was cleared with no leaks. I’ve trusted Randy and his crew for years now and I highly recommend them.
Excellent service! They were able to get me in same day and quoted a diagnostic fee. They called me later the same day to tell me what was wrong and the diagnostic took less time then expected so they adjusted the price to reflect. All the services I had them do were well priced.
We took our volvo into another repair shop. We were told that they didn't have the tools to work on our vehicle. I then called Rio Rancho imports and asked the gentleman if they had the tools to work on my vehicle. I told him what happened at the other shop. I was told yes they do. We made an appointment, took it in, then were called saying what the issue was and they don't have the tools to work on it. When picking up the vehicle I explained again that the only reason why we took the vehicle to them was because I was told they had the tools to work on it. The gentleman apologized but still charged us a diagnostic fee. The owner sent my husband a text asking how the service went. I replied telling him what happened. He apologized. We then took the vehicle to a 3rd repair shop, Independent volvo services. They were able to repair the vehicle without any special tools. They said some of the volvo models need a special tool but ours did not. My husband called the owner at Rio Rancho imports. He again apologized but didn't refund our diagnostic fee. Randy, in reference to your response. If I was told that your company didn't do that type of work, I would've taken it somewhere else. The repair did not require special tools as we were told and also didn't require any disassemble to the engine.
I found this little car repair shop and decided to take the car in. I wanted a tire alignment. There were other little things found that needed attention.Parts were put in and one, in particular, was an after market part that the mechanic was not sure I would like. As it turns out, they replaced it and were kind enough not to charge for installation. It made all the difference. They did a brilliant job. I love little shops like this where they such pay attention to the needs of the car. Everyone at this shop is friendly and very competent. They were also kind enough to give me a lift back to the house when the LYFT car didn't show.
I have a slightly lowered '84 rabbit and was not sure if they were going to be able to align it. I took it in and they did a great job. Got the steering wheel to point straight up again and my car goes straight down the road. They took all the play out of the steering wheel. Very friendly. Reasonably priced. I would highly recommend them.
The problem I got my vehicle back with is definitely not the same problem I took it in for which was also not fixed. I am not too happy with the service I received and I unfortunately will not be taking my vehicles back. My issue was electrical. I was told the fix the was unplugging the radio fuse. I get my vehicle back with radio fuse disconnected plus a whole other unrelated issue I absolutely did not take it in with. Oh and conveniently a belt broke during the diagnose that I was charged to repair. I was not shown the broken belt. I was told the fix for the new issue was spark plugs. Weird since I just had those done 2 months ago. Now I now need to pay someone else to fix both issues . I also got a text to ask how my service was and when I relayed the info above they did not even bother with a response. Had I received a response I would not of felt the need to leave this review. Wont be back.
This shop is fabulous! I have owned a Fiat for three years, and until I found Rio Rancho Imports, the car was nothing but a continual headache. The staff at Rio Rancho Imports is great - friendly and professional and the mechanics are able to keep the car running in tip top shape. So glad I found this great shop.
An outstanding, honest team!! Eddie and the entire team are amazing!
They are quick & extremely reliable. I am so thankful for their compassion as well. It’s rare finding such an honest, good shop that you can tell genuinely cares about their customers/getting you back on the road. I didn’t even have to miss any work/they were super awesome about helping me around my schedule. Thank you so much from me and my family!
I’ve been to countless mechanics, both in ABQ and Rio Rancho, and I will never touch another one again that isn’t Rio Rancho Imports. I highly recommend to anyone! 12/10
Always kind, prompt and willing to answer all of my questions. Pricing is very fair. I do a little bit of my own maintenance on my cars but when I can't do it myself, RR Imports is my first call. My family has seen the great service I get and is now willing to take the extra drive time to come see them when needed. They also do a very thorough pre-purchase inspection if you are looking to buy a vehicle.
I was very pleased with my experience at Rio Rancho Imports; they were referred to me by a friend and I am happy to pass on the referral. The staff was friendly and courteous, and listened to my concerns about the problems I was having with my car. The work was completed on time (early, actually), as agreed, and at a reasonable price. I will call them again if/when My vehicle needs further service
I took my car here for the first time, and now I won’t ever go anywhere else. The best customer service I have ever received at a car repair shop, and the prices are reasonable. They called me after my repair to tell me they accidentally over-charged me and needed to refund me or apply it to my next visit. They could’ve easily never let me know of that & I wouldn’t have ever known. All around I was very happy.
Great experience with Rio Rancho Imports. I took my Audi A4 in for a leaking transmission output shaft and also asked them to give the car a general inspection to look for other issues. They called me the next day with all the issues they found, offered me pricing and recommendations but never pressured me. They were very straightforward and open. I authorized the repairs I wanted done and they gave me a timeline for the repairs. When one part was late being delivered they called to let me know, but were still able to complete the repairs on time. Prices were very reasonable for the repairs completed and they actually came in a little under what they quoted me. They were very pleasant to deal with and did a terrific job on my Audi. When it was all done the owner texted me personally asking for my feedback and if there was anything they can do better. Excellent customer service! I highly recommend them.
Cannot say enough good things about this place! I brought in a custom and complicated truck issue to the guys at the shop and they quickly accommodated me and started tearing into the issue.
I was in a jam on a road trip and within a couple days my truck issues were gone and I’ve been able to carry on! They are also more than fair and keep you in the loop so there’s never a question or worry to be had.
If I’m ever in the area again I’ll be sure to stop by for a check up. I highly recommend them!
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