Road Runner Waste Service in
Algodones (NM)

Didn't pick up the trash because truck supposed couldn't get true amazon truck also just passed true no problem i even moved car out the way for him to pass he just looked at me and struggled more tu reverse the trash truck out when he could have just gone foward for the trash

Called them to let them know that my trash was not picked up on trash day I was given the third- degree told they have to pull footage to make sure I’m not lying and they’ll call me back. The lady calls me back and tells me that my trash was too close to the wall and turned the other direction ( my kids took the trash bin out that day . ) I let her know that we’re new to town did not know that if my trash bin was too close to the wall, they wouldn’t pick it up . I asked her if I could get someone to pick the trash up and she goes yeah for $30.. I already pay $20 for trash and $20 for recycling and now they want me to pay an extra $30 on top of that to come and pick up the trash that they didn’t pick up Friday when they have a guy hanging off the back of the truck, which wouldn’t take much for him to get off real quick fix it so that the truck can empty the trash .. they are backwards if they think that I’m gonna be paying up to $70 to get my trash picked up .. absolutely ridiculous.. The lady told me that the $40 I’m already paying in trash and recycling goes to the water authority not them.. Edit: just called the water Authority company to tell them my situation and what was going on and she said she was going to call roadrunner waste and try to negotiate with them to come and pick up my trash because I’m obviously paying for their services through the water Authority company. Roadrunner waste, live to the water Authority company and told them that they have spoke to me on multiple occasions and told me that my trashcan is too close to the wall and that’s why and they will not pick it up . But our next trash day, they agreed to pick up any extra bags that are on the side of my trashcan due to the issue. So they’re able to get off the Side of the truck to pick up the trash bags next trash , but not able to move the trashcan away from the wall when I pay for services ? Road Runner waste is absolutely unprofessional and willing to lie about talking to the customer.

This has been a horrible experience. Like Dr. Lee states below, they try to nickel and dime you with bogus overage charges for utilizing the dumpster to capacity. Their sub-contracted provider damaged our gate attempting to enter the property, and is denying responsibility. RoadRunner talked a good game in telling us that they supported us in making the provider accept responsibility, but even after being supplied with the video of the incident, did absolutely nothing on our behalf. Do not believe all of the things that they say they will provide in the initial sales pitch, none of them are true when your actual service begins. Stay with an actual provider, RoadRunner will prove to be an utter disappointment.

After 3 meetings and 2 months of process to switch over our commercial account, they email us saying they are canceling our contract before service even began due to strategy and pricing. Avoid them!

After using Republic Waste for 8 years, I tried to “save money” using Road Runner Waste. Sounded good … but after understanding their service is dictated by 3rd party trucks, I can confidently say Republic is the far better choice. Their pickups are consistent, their pricing is transparent, and customer service actually answers the phone and helps. Road Runner Waste, on the other hand, was nothing but problems. They missed pickups, sent confusing invoices, and made it nearly impossible to speak with a real person. But the worst part? They charge a six-month penalty just to cancel service. That’s right—if you’re unhappy and want out, they’ll hit you with 6+ months of fees just to walk away. It feels like a trap. The problem is they don’t have their own trucks… so they are fully reliant on independent trucks and have no control. Pricing: most importantly, get a quote from Road Runner then send that to Republic. You will likely get the lower rate and best service from Republic as Republic has full control over their vehicles and pickup team. Republic is efficient, will save you money and headaches. I switched back to Republic Waste and couldn’t be happier. No shady fees, no missed service, and no nonsense. If you’re deciding between the two, don’t make the same mistake I did—go with Republic from the start.

The worst place if you need waste services. Everything they tell you on the phone is a lie! Got taken for 800 dollars!! Highly do not recommend!!!!

Very frustrated customer. Nickel and dimes you for a single extra bag of trash. I complained one time over missed trash and then my service deteriorated mysteriously after that. Leaves my garbage all over the road if it doesn't fit in a closed lid including bags on the bottom of the can. Company referred me to their policies, but doesn't apparently have any in writing. I was gaslit and victim blamed repeatedly. Taking your refuse to the dump is a better value.

Thirty years in commercial RE and I've never seen a more dishonest company. Misrepresented that they could buyout the waste contract with Republic. When it didn't happen they had the replacement company drop new dumpsters off anyway, as if I'd be paying two waste removal companies. Terminated contract in writing for misrepresentation and failure of performance. Now collections is calling me. I'll be going on the offensive with my lawyer soon and filing a complaint with the Colorado state health department. Unbelievable.

In fairness, this review is based upon a brief service period which was begun a few weeks ago - but so far the on phone customer service has been, friendly, polite, flexible and very helpful. A brief missed pickup on day one but that was quickly corrected and since then, they've been spot-on. Happy with the service!

Years of missed trash pick ups. They change vendor to poor service companies. Make sure you note when the contract end otherwise it auto renewals . All trash companies do the same

Trash collection is great. Recycling in unforgiving and ungenerous. Our house has been under construction for 6 months, the driver has seen this every time he picks up for the neighbors. On our first pick-up, we had cardboard flattened and put into 2 larger cardboard boxes. When RoadRunner tells you the driver can refuse to pick up, they mean it. Because we are new, they were willing to come back and get the same stuff driver refused to take in the first place after we called. If the driver does not care about recycling enough to make effort, that is a reflection of the company. There are so many limitations about what they take, it is hardly worth it to me, but there is no point in canceling since recycling is included in price of trash collection. The trash collection driver is fabulous. Not just ours, he is willing to take excess that is obviously in need of removal and also outside people's norm. So 5 stars for trash, a lot less for recycle.

I basically have no complaints in regard to Roadrunner Waste Service. Company seems to have quite a turnover in their employees who take care of trash bin pickup. I imagine it's not an easy job for anyone. Trash is not consistently picked up at same time but is consistent with day assigned for my household.

Worst waste service company I have ever used in my 30 years of managing and owning restaurants. Would give negative stars if I could. This company switched our bin size without asking and now we have a huge buildup of trash and recycling on our loading dock every day they do not pick up.

If I could leave zero stars I would. The hauler assigned to our property has missed pickups about 10 times. Roadrunner places cameras in the dumpsters to monitor pickup and quantities. Without any notice to me they changed my desired two pickups a week to one, leaving me with full dumpsters on Fridays on multiple occasions. I manage a church. Sundays are our busiest day of the week and I had nowhere to put our trash. Customer service response is awful. To boot, while in clear breach of contract, they are attempting to extort almost 5K in early termination damages. I will do everything I can to make sure anyone in my position knows that this company is a horrible choice for trash and recycle collection.

Thank you Road Runner Waste for your help in the clean out phase of preparing our family home for sale. We had a roll off dumpster delivered (a bit of a tricky placement...thanks Fernando) and promptly picked up (also a bit tricky...great job, Nick). Good value and responsive communication. Highly Recommend!

Yesterday (12/13) when we had very high winds - our recycle pickup driver returned the can to the garage door where is wouldn't blow down. It was not a trivial favor, they took good care to avoid the can blowing away

Had them for over 2 years without problem. Recently they drove by our house, picked up all the neighbors trash but left ours. Called to ask for a pickup, was told they'd be back in 2 days but never came by. Prices have gone up after being bought out by a bigger company (Waste Connections). Switching to a local company.

I had a short but unpleasant experience with Roadrunner. Attempted to establish service which wasn’t easy by itself. Was quoted a price but later learned that it was going to be double the quote due to where I lived. Classic bait and switch. Was promised callbacks so we could discuss options and these never happened. Cancelled service before it actually began. Disappointing.

One star is generous, but there's no option for 0 stars! Their service and attention to details is horrendous. I was charged for November 2021 despite the fact that my first pickup was 12/1/2021. I've made numerous calls to them to clear up problems but it's a total waste of time. Pickup is unpredictable and not connected to the weather. Road Runner knows that they are the only show in town (waste management is just way too expensive) and apparently Road Runner wants their clients to know that there are no other reasonable alternatives.

Following one of your trucks north on I-25 and it has trash flying out the top of it all over the freeway from Montgomery to bernalillo exit and through the town. So. Much. Trash. All over. DO BETTER!

My trash pick up day is Monday. Today is Friday no trash pick up. I have called Monday, Tuesday Wednesday and Thursday and Friday. I shouldn't have to be calling this many days to have my trash picked up. I pay my bill on time. Never was offered a credit just broken promises of my Trask being picked up

I miss Waste Management! They picked up my trash and recycling without a hitch. Road Runner habitually leaves my recycling and occasionally trash. I call to complain and get the run-around. Why my town switched to this company I'll never know.

I was given wrong information regarding renting a dumpster. Called and the staff were unwilling to work with me due to their own wrong pricing I was basically told to get lost with a smile on her face. Would not recommend doing business with them there are other places to rent from with better pricing.

Barbara is incompetent and beyond disrespectful. Find a local that can pick up your trash and do runs for you. The service and customer service is horrible. They definitely need some comprehension skills and need to figure out how to talk to people and handle situations. Check yourself before you wreck yourself ho.

They need to teach the drivers how to drive and to actually work. I watched them one day and the driver was making the one guy do all the work! In placitas! Also whoever the guy is in the white GMC truck needs put the phone down and pay attention to the road.

Road Runner is excellent! I called and ordered a container and toilet and to my satisfaction was given same day delivery on both the container and toilet for no extra cost on top of an already good deal. I recommend their services and will be using them in the future!

Only wanted one trash can as we are cutting cost but they said it was to heavy so went with two it would be nice if we can get then both pick up will pick up but left the other wt* Left two message still no call back. If the reason they didn't pick up second can is still to heavy then they got problem. I'm 63 year old and on oxygen and I can get them to the curb just saying they got problems.