Incredible service!! Appreciate Jim and his team coming to my rescue during the ice storm of 2026. Was stranded on the side of the road and Jim was kind enough to deliver my order to me and help get me back on the road.
Western Auto Parts In Ruidoso Rocks. They have service parts from NAPA which is recognized nationwide. They are polite and I do believe if you get rude Tanner can put you in your place. Be nice to these guys cause they will take care of you. Happy New Year Ruidoso, New Mexico!
Just moved here, and Attempted to go in for a simple light bulb on my car, and manager wouldn’t even loan a tool to take off 2 bolts to make sure I had the correct one, plus I needed it to install anyways. Very rude! Oh well, went to Auto Zone where they offered me all kinds of tools and even offered to help me. I’ll soon have a business here with @7/8 trucks, guess which place I won’t be going!!
If there was a negative star review that’s what I would give them. I’ve never had such a horrible experience with a shop than dealing with this one! I brought my jeep in for overheating issues, got charged over 1k and was stranded the whole time it was just sitting there.
Not satisfied with their service at all.. in fact I’m actually disgusted. my jeep came out worse condition than when i brought it in. It took over a month for them to do nothing and then tell me they busted my ac line and not to use the ac. Like what? I was having my radiator fan replaced and it’s still not turning on, my ac doesn’t work and hoses keep popping off.
ac was working just fine before I brought it in. I feel so dishonored and betrayed and ripped off by their work especially coming from my little community in Ruidoso smh.
Not a Napa store I would return to, came in looking for a part, 2 clerks ignored my even being there 3rd clerk who helped me was very rushed. I was looking for more than just that part but after telling me they don't have it in stock and could have it on a day I am working, he immediately went to help the customer behind me. Guess he didn't want to sell me windshield wipers or diesel fuel additive. I left and found the part at O'Reilly
Jim replaced a bearing for me that I couldn't press myself and at a fair price, more affordable than Big O quoted me. And honestly, if you want to actually get answers and a good working knowledge about auto parts, O'Reilly's and AutoZone can't deliver like Western Auto.
Got an oil change and tire rotation here, they broke multiple wheel studs, charged me for the wheel studs and then told me they couldn't replace anymore. My vehicle is a Toyota and when I got those wheel studs replaced the proper way it cost well over $1,000. If you go here, you have been warned!
Napa Auto I just want to say thank you to the Mechanics ,Tanner and Jim and all the staff at Napa. You have been taking care of my moms cars and you fixed by cars as well .Friendly Service and great Napa Products Thank you !
We were in town on vacation and had a minor issue with our car. The salesman was knowledgeable and helped us with the issue. We were quickly able to go back to enjoying our vacation
We’re always happy with the service and work we have done at Western Auto. We’ve had brake work, oil changes, new tires, and recently had a hitch kit installed. They do a great job and it’s always at a fair price.
Western Auto NAPA Dealer on Mechem Ruidoso NM is a 5 star.
I'm from Wisconsin and had truck problems and they had it fixed in 24 hr. Thank you all
Great team work
I was visiting Ruidoso when I realized the battery in my key fob needed changing. I had never replaced one before and was missing the hubz. I was very fortunate in that Drew S. was there, and boy did he live up to his name badge which said customer service.
He went above and beyond, replacing my battery, taking the keys off the ring and then reassembling the whole thing. He did this all with good humor, even taping up the extra battery I purchased so it wouldn’t get lost.
A big thanks to Drew at Ruidoso’s Western Auto!
Bought two tires here yesterday, mounted and balance, cheaper than any place around, couldnt even get em cheaper online, better load and taller for the price. Fun bunch of folks, great service.
Had a caliper bolt fall out. The manager not only got a bolt from across town but also installed it and only charged me parts bailed us out while we were on vacation from Texas. It's nice to know there is still good people in this world!!
So the gentleman that assisted me Mark has worked at this sight for at least 20 years I believe and he was patient not only with me but with his coworker Joe who was not being very professional at the time. So I appreciated Marks patients and tack in dealing with Joe in the presence of customers. I feel I have always been treated in a dignified manner when visiting this Western Auto. I needed snow chains they had 2 types one on display Mark didn't try to sell me the more expensive we discussed both and he demonstrated the one on display at my request. 👍 That being said please allow me to recommend JW.org (the official website) it promotes Bible principals it gives honest scriptural answers to life questions. It is free and private no tagging. It has something for everyone young and young at heart. You can experience it in your choice of 1 thousand languages. I know you will find something beneficial for yourself and your loved ones.👵I hope a pleasant day for you all.
Definately the most helpful and knowledgeable automotive group of gals and guys in Lincoln County! Thanks for being in business here in Ruidoso for so long Western Auto! Your great!
The best parts store in Ruidoso. Jimmy/owner is awesome and very knowledgeable. And Mark is by far the best parts guy in New Mexico. Super knowledgeable and very friendly. Both have been at western auto for my entire life so they know everything you need to know.
These people were amazing! We were on vacation and they went above and beyond to get us back on the road in a hurry! Great customer service and good prices. Thank you!
Can't say that we "hate" NAPA in Ruidoso cause the little dog on the counter is all about customer service. Made an appointment to have AC recharged only to find that the appointment THEY made was suddenly unavailable. Why schedule appointments if you can't keep them?? We WILL NOT return... Deb & Les unJolley
We were in need of brakes and quickly due to the impending weather this weekend. I called and spoke to Mark who asked a few questions to get a better idea of what was going on with the vehicle. He quoted brakes and a few other things just in case, and I brought in today for the work.
Within one hour of being there, I was informed that it wasn't the brakes, just the rotors that needed to be "turned." Although the process took longer than they expected, I appreciated the total honesty in that they didn't try to get me for more work than what was necessary. I will definitely come back next time my vehicles need work!
The staff sets the standard for all others to follow. This store is owned and staffed by people who know what they're doing and will take care of you. You'll walk away thinking you're family. That's how they treat everyone.
