What clients say about Pyramid Auto/Truck Service and Welding - Mobile Truck Repair in Lordsburg NM in Lordsburg (NM)
I randomly called Pyramid on Good Friday. Friends where bringing my camper from Dallas TX. On one of the lovely potholes BOTH leafe speings broke. We didn't know it. Called and Brandon answered. I told him where my guys where. He referred us to another shop closer to where my guys where. Being a holiday that shop was unable to assist us. At about the time my guys rolled into Lordsburg Brandon called to see how my guys where doing. I told him where my guys where. He said I'm 5 min away go to my shop. Chris and his crew got under my camper and discovered the broken springs. We didn't know that was the issue until they looked. Brandon took my camper to his secure kot. Locked it up and we decided to wait till the following Thursday to discuss options. When I got the call from another Chris that works there he had a quote and a time frame for me. I wasn't in a rush so the following Monday hecalled. It was done. Not only was it done IT WAS $100 CHEAPER THAN QUOTED! Who does that? On Tuesday I drove the 100miles to Lordsburg, Chris gave us suggestions for where to have breakfast and cheapest gas. THEN he offered to assist hooking up my camper! From tire's to radiators these guys ARE THE HOOK UP!!!!
We had a leak of steering power fluid, and the steering wheel was getting heavy; it finally got locked while going on the highway. We set up their roadside service; the mechanic found the leak and fixed it professionally, helping my driver to get on the road quickly. The price is also affordable. I advise anyone who has an issue with his vehicle to use this service.
Pyramid Auto/Truck Service and Welding is an outstanding Truck Repair Shop! Their team diagnosed the issue quickly, provided a clear estimate, and completed the repairs faster than expected. The mechanics were professional, knowledgeable, and did high-quality welding and mechanical work. Communication was excellent and pricing was fair and transparent. My truck runs like new — I highly recommend Pyramid Auto/Truck Service and Welding for anyone needing a reliable Truck Repair Shop.
Pyramid Auto/Truck Service and Welding provided on-site truck repair that saved us downtime. The technician arrived on time, diagnosed the issue quickly, explained options clearly, and used quality parts. The repair was completed efficiently, the truck runs smoothly, and the driver’s systems checked. They kept the workspace tidy and pricing was transparent with no surprises. Highly recommend for reliable mobile service. 🚚
This guy is very good. Works very well and quickly and the price is also very fair. The steer tire on my truck blew out. I found out even more but he guy price really fair. I was back on the road in an hour.thanks for service boss.
Tom provided outstanding repair services when my camper sustained substantial axle damage traveling west on I-10 near Lordsburg NM. Tom is a very knowledgeable mechanic and professional, a very good person. If you have axle, tire, suspension issues near Lordsburg NM then Tom is the mechanic to see.
Pyramid Auto/Truck Service and Welding impressed with their mobile truck repair service. The technician arrived on time, diagnosed the issue quickly, and explained repair options in plain terms. They replaced the faulty part, tested thoroughly, and had me back on the road in no time. Clean work, transparent pricing, and courteous communication throughout. A reliable choice for on-site truck care. 🚚
Tommy from Pyramid is the best lockout guy!!! I locked my keys in my vehicle while at Comfort Inn in LORDSBURG. I felt sad, there are no locksmiths locally. I called a place in Deming that could help, but for almost 300 bucks! Tommy got there in no time, and unlocked my vehicle for only 100 dollars. I’m from TX on my way to Tucson so this helped me so very much!
I’m stuck down here from phoenix I call him he tells me he can come to me then 2 hours later I call him he says he will get to me in the morning at 9 I continue to call people because I have a load with me I accidentally call him again and he says “ I had u put down for 9 but because u are calling around I’m taking u off the list “ totally unprofessional
Stuck on 10 East traveling to Texas from California. Arrived less than 2 hours from first call. Tech was quick and got our steering tire replaced and dropped us in 30 mins. They were the second call I made from a quick google search of the area and were knowledgeable, quick to respond and helpful with what to keep in mind ahead of us on our drive. Would definitely recommend to anyone with an HDT. Driving 2017 Volvo rig towing a flatbed with Nissan Altima loaded.
Thanks for the quick response!! My daughter was driving from Arizona to NM by herself and ran out of gas about 20mi outside of Lordsburg. They had her back on the road in less than an hour. As a dad I really appreciate it!
Thank you for helping us with the repairs on our camper after we had a blowout and other damage. Tom was professional and efficient; from helping identify the problem, identify the parts, and installation. You were a God Send! Bless you!
On Feb 18, we had a flat tire on our RV about 10 miles from Lordsburg. Stranded out there on the side of the interstate. Managed to limp a couple miles to an exit, pulled off the highway and started googling for a mobile tire service. Pyramid answered the phone and within 30 minutes they had a guy out repairing the valve stem on our RV. Sorry, I dont know his name (David??), but I hope he sees this review and knows how much he was appreciated that day! We're very, very grateful to Pyramid for answering the phone, responding quickly, and saving our day.
Tom was our savior in more ways than one. After many attempts of contacting other businesses and 15 hours stranded on the highway, Tom was happy to come out right away. He was polite, friendly, professional and was ingenuitive when it came to getting us off the highway. Thank you so much!
Took 4 days to replace 2 Brake chambers. I lost my $6000.00 load. Another driver was sent over to pick up the load because of incompetent mechanic working on truck. This mechanic cut the brake chambers hoses from the 2 brake chambers including my ABS lines which Now the ABS lights with the code appears on my dash board. I will not wait for these people to work on the mistakes they made by cutting my ABS lines on my 2019 Kenworrh truck. This incompetent mechanic will definitely ruin my truck more. STAY AWAY FROM THESE INCOMPETENT MECHANICS. $500 plus for the first day of road call service charge from me and $6000 loss of my load and possible termination of contract by my broker wich will be a tremendous loss for me that can be put myself and my company out of business.
4th axle passenger side inner hub seal leak not even a month I got repaired by pyramid. Pricey didn't fix the job, now I have to pay another shop to get it done right.
Had an issue with air relay valve, needed roadside assistance in Lordsburg NM. These guys were referred to me by another shop. They kept in communication with us regarding repairs and even sent a subcontractor when they knew they were going to be delayed. Unfortunately subcontractor dropped the ball and when the owner Tom saw we were still broke down he contacted me and we got it fixed. Loves had blown us off with excuses on Friday when we were at their location and we had to actually leave their property for repairs which is why it was roadside repairs.
Tom with Pyramid was great to work with when one of our Trucks broke down on I-10. He responded quickly to our call and is very honest and upfront with what he charges. Thanks Tom!
Tommy and all
Of Pyramid are awesome!!! So thankful
For their help with my semi & horse trailer on the side of I-10. I knew I was safe with their staff & they’d get me going fast and fairly priced. They have a wonderful reputation in town as well. 5 stars.
My truck would not go into gear and I was Stuck in lordsburg for twenty six hours when Brandon came to my rescue And spent a whole day diagnosing and working on my Truck...he saved me 1000s and I could never repay him for his awesome work. Only trust this guy as I was taken buy Stewart's for $460 in 30 mins time...Thanks again Brandon.
Worst place to call when in need of roadside assistance! These people are thieves they will charge you an arm and a leg and if you don’t agree they’ll threaten, harass and insult you. Should have read the negative comments of their horrible work practices before I even dared calling them!!!
Update- you forgot to mention no one authorized you to work on my truck!! Luckily for you I have texts and calls were being recorded. You weren’t able to give an estimate why would I want you to work on my truck?? Your worker shows up without notice to driver and starts pulling everything off!!! I called you and asked who authorized you I already had Loves coming to see my truck you start saying loves is going to charge me more and threaten me you became enraged insulting and hung up on me!!! After that the multiple threatening call and texts!! There’s a reason why so many people are complaining about your services and all you have is nothing but excuses for your poor work ethics!
AVOID THESE GUYS AT ALL COSTS! This is a classic case of HIGHWAY ROBBERY! I was at the Loves Truck Stop in Lordsburg less than 5 miles from their shop. Called them @5pm, one mechanic showed up @6pm, 2nd mechanic showed up at 7pm with a beer in his hand! Work actually began at 830pm when their buddy the "CAT mechanic" showed up. Done for the night @ 10:07pm. Then one mechanic the next morning for 1hr. They charged me $2758.10 of that the CAT mechanic was $1585.00! When I asked them to explain the excessive amount of cost, they said "who are you gona call, because we're the only people in town"!
Now before the owner replys to this post know this, I have all of the evidence, text messages, phone call lists and pictures with times & dates to backup my statement!
On a trip from Arkansas to Arizona, two tires blowout that are one year old (I carry two spares). The second blowout was 30 miles east of Lordsburg, NM. We were on the westbound lane of I-10. Almost done with a “not-so-easy” tire change when Chris A shows up to check on us. He was returning from a call and simply acted as a good samaritan to helped me finish the work, and would not take money. He said that he works for Pyramid Auto in Lordsburg and his company would be happy to help if we needed tires. 30 mins later we arrived, he did not carry the trailer tires we want to put on the camper, but he had one that fit that we could use for a spare. Thanks to Chris A and Pryid Auto we made it to Casa Grade to be with family.
Thieves, wanted 100.00 to fix a flat, first the guy said (older white guy with a bad hip) the tire was no longer good, however the tire was in pretty good shape and he just didn't want to fix it, then the guy said he would only fix it for 100 dlls. Please take your business elsewhere. By the way, it was not after hours. You should work on your business, you have a bunch of bad reviews for a reason. Everyone is better off going to Love’s for tires.
Great service! We got a flat tire in the middle of nowhere between Tucson and Lordsburg on a Sunday evening. We weren’t gonna make it all the way to El Paso on the spare tire so I started calling around and found Pyramid Auto. Spoke to Tom and he said he could get someone out there despite it being after hours. Christopher showed up and was a genuinely great guy who patched up our tire and got us back on the road. Yes, we paid a bit more because it was an emergency but that is to be expected. We didn’t think the fees were unreasonable considering everywhere else was closed and we would’ve been completely stranded otherwise. Good, straightforward business and never felt like we were being taken advantage of. Thanks guys.
My car was stranded way out on dirt roads in the middle of nowhere. Not only did they have tires for my car, Bill picked up my bad tires at the motel, switched out the rims, drove myself and my daughter all the way out to our car, put the new tires on and then followed us on the rocky dirt roads to make sure we made it out ok without any issues. It was a full day of help and Bill was so nice and helpful. I can’t say enough about this business - I was losing hope about getting any help at all after calling different places all day. I’d highly recommend this business!
Called because of a failed wheel bearing on our fifth wheel. They arrived in a hour. Replaced axle, hub, and bearings. Nice technician. Quality work. Would have given them 5 stars but the repair took a bit longer than I think it should have taken; two days. Fair prices under the circumstances. I would use them again.
Had them patch a tire for me. Drove 300 miles and had the tire leak even worse than before. Stopped by Loves, they fixed the patch and I have driven more than 700 miles on the patch from Loves and it hasn’t dropped 1 PSI. So it was possible to fix it properly, but not for Pyramid. Definitely call Loves if you need the tire patched.
Got a flat and called the shop early in the morning. The owner drove out and met us within an hour and fixed the tire quickly and painlessly. Super genuine guy and great to talk with. We hope we get another flat here just so we can go back and visit!
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