Very helpful, Victor came within an hour after my brake caliper fell off leaving my car inoperable to drive. Was helpful and made sure to take me where I needed to go about 30 miles away to a nearby shop where I live close by! Would highly recommend to anyone to call up these guys if you run into an issue!
Fast and professional and very affordable. They kept me up to date on the drivers ETA and he was there in quick and timely matter. I think it took just over an hour to get there which is actually incredible most places take well over 2 hours minimum to get to you.
We were in a tough situation when the car jack failed and we couldn’t get the vehicle lifted to install the spare. The technician who came out was extremely confident and took the time to assess the safest and best approach. Because the car was stuck in the driveway and couldn’t be lifted in the usual way, he came up with a creative solution using his truck and a chain—and it worked perfectly.
He also pointed out something critical: there was a spacer that needed to be removed before installing the spare. If we had put the spare on without knowing that, the tire could have come off at around 30 mph. That alone shows his knowledge and attention to detail.
Great service, very knowledgeable, and clearly someone who takes their work seriously.
Driver arrived promptly. Was polite in asking if everybody was OK and what happened and then was very helpful and got everything done and got the car safe safely back to my house. Arrived very promptly. Would highly recommend.
If I could give this company 20 stars, I definitely would from the empathy taken in a very sad situation to the reliable response times .
I am a AAA plus member and even then was given an astronomically long wait time of 5+ hours To receive tow services. My vehicle broke down at 9:30 and I was told a tow truck would arrive by 1:30 in the morning from AAA. After waiting for about three hours, hoping that that timeframe would adjust to something more realistic and sooner I stumbled upon this company and they were out to my vehicle within 15 minutes!
Highly recommended prompt service, REASONABLE RATES. ( literally by half of what their competitor wanted to charge me), knowledgeable drivers.... Last night I was literally stuck in the freezing weather on a back road. They had somebody out to me within 40 minutes. Fortunately for me, my vehicle started again as the driver got there, he was understanding, made recommendations on what I should do and waited while I tested the vehicle down the street around the block and came back just to make sure it wasn't going to stall again.
I called and about 40 min later the driver showed up. When i called I explained i had an appointment and needed to be somewhere by a specific time. The dispatcher said they would try and the driver made sure I got there qith 10 min to spare. They were fast efficient and professional. I really appreciate it
Quality 1st Towingarrived quickly and was very efficient in jump-starting my battery. The driver was polite, helpful, and made sure everything was working properly before leaving. I highly recommend them for towing, battery service, and tire repairs.
They arrived very quickly. In less than 15 minutes. Which is unusual for Towing services. Their speed was a huge breath of fresh air. The Towman who arrived was kind, courteous, and calm; exactly what I needed. He double checked everything with my vehicle, confirmed and supported my decision on where I was having my vehicle brought(to a service shop) and even provided me useful insight on the problem I was having with my car for future success. This service was everything you'd need from a towing service and more! 11/10 would get towed again.
My relatively new car ran into a snag with the battery and I had to work with Mazda's Roadside assistance to get my car towed to the service center.
Mazda collaborated with AAA and that's how Quality 1st came into play. Right from the time my towing was scheduled, an associate promptly called to inform the timing of the pick up and later when the towing driver Lucky Singh showed up, he handled the car so well and got it dropped off at the service center ahead of time. The owner was nice enough to follow up on the service to get feedback too.
I'm not sure of the pricing since my car is still under Mazda’s warranty but their service was spotless and professional. Highly recommended.
AAA connected me with Quality 1st Towing for a flat tire 50+ miles from home. Quality 1st sent me Nelson, thank goodness.
Nelson was prompt, experienced, efficient, professional and polite. During our 50+ mile drive, his driving skills were excellent. When we arrived at our destination he secured the vehicle on the property and made sure that I was good to go before departing.
Nelson not only fulfilled all the necessary requirements of the tow, he exceeded them. Excellent experience, excellent service. Highly recommend.
Th driver was exceptionally helpful and friendly. He helped my dad who is 98 years old. He did a very professional job getting the vehicle onto the flatbed. Thank you very much.
Fast, reliable and quality service. My car started over heating. I reached out to get a tow and was expecting this to be a long process. The tow truck arrived within 30 mins and everything was taken care of professionally and quickly. Really happy with the service I received and i highly recommend Quality 1st Towing
my nephew was stranded late night. I was able to speak with someone immediately and arrange a tow service. Payment was made via a portal and the rate was very reasonable. The tow truck driver was able to take my nephew home safely. I have added them to my contacts for future service. Highly recommend
Great service from start to finish. Service tech came out to my house and replaced a dead battery in my son's car. Response was quick, I thought I'd be waiting hours for someone to come, but they arrived in less than 30 minutes. Tech was super friendly and efficient. Cost was very reasonable for the service. Highly recommended!
If I could give them 6 plus stars I would. I have AAA but my wait would have been 3 hours & the shop I had my truck towed to closes in 3 hours. I called Quality 1st towing & they were there within an hour. They loaded my truck on the flatbed & I was at the repair shop in less than 2 hours. The driver was great...friendly & personable & he answered all of my questions. I would definitely highly recommend Quality 1st towing & would not hesitate to use them again. Great job Quality Towing. Thank You again !
I had a great experience with Quality 1st from start to finish. The driver was extremely friendly, professional, and made a stressful situation much easier to deal with. He arrived on time and handled my vehicle with care. The office staff and dispatch were just as impressive—courteous, helpful, and very well organized. They kept me informed throughout the process and answered all my questions clearly. Pricing was fair and transparent with no surprises, which I really appreciated. Overall, Quality 1st delivered excellent service, and I wouldn’t hesitate to recommend them to anyone needing reliable towing assistance.
I had a breakdown with 3 of my rim lugs completely sheared off so I was stuck with my SUV with the tire about to fall off - I thought it would be no way any company would be able to tow my vehicle with a flatbed to my surprise quality towing driver was able to remove lugs from other wheels jack up my truck and get the wheel back on and roll the car and tow it my girlfriend and I were stuck in 12 degrees cold that night but the quality 1 towing driver got us out of the cold into a warm truck and did it in a guineas book world record for speed great company and even greater driver - definitely tip these guys because they are great 12/7/25
I used Quality 1st towing company yesterday to jumpstart my car’s battery that was completely dead. I was very impressed with their great communication, prompt service and fair pricing. The service technician, Brian, was excellent and had my car going in minutes. He was very patient while dealing with me since I have an injury and was communicating with him via my son. Brian was very polite, respectful and willing to work on our unique situation in the brutally cold weather. I came away with a very positive experience while using Quality 1st towing and would recommend them to anyone. Easy five !
Your driver arrived much sooner than I expected and provided exceptional service from start to finish. He was extremely professional and very knowledgeable about EVs. My car was completely dead—a challenging situation—but he knew exactly what to do. I needed to ride with him to the dealership to get a loaner, and he kindly agreed. Even though it was a long drive, he made the trip comfortable and enjoyable with great conversation. He even helped me retrieve my insurance card by charging the battery for me. I am truly grateful for his help. Outstanding service—I highly recommend this company!
The level of professionalism, concern and care I received from Quality 1st Towing was amazing and over the top!!!
Never would I expect to receive this level of care from a tow service. Not even my doctors office treats me like I was treated by Quality 1st Towing!
Mark the dispatcher kept me in to loop the whole time AAA sent them my tow request til my vehicle was picked up. He was a kind and patient… a true professional.
Chris the flatbed operator was the best! A big strong young man who pushed my vehicle a distance to better align it with the flat bed.. he carefully got my Jeep on the flatbed truck and secured it. He is a great guy!
AAA should give these guys a service award! They certainly deserve it!
I’m very satisfied, there services were great in my time of desperation, 10 out of 10. I recommend these guys, it was a smooth transaction and easy to pay on the spot or online! Thank you!
My experience with Quality 1st Towing was probably the best experience I had with a towing company ever. My daughters car broke down on her way home from college at the bottom of NJ and we live in CT. After near 16 hours waiting for our insurance company to find a provider I called them & they had someone out there within the hour to take her car the 5 hour trip back home at a fair price. ($500 less than what my insurance company quoted me) They were very communicative every step of the way. Even called me to verify they dropped off the car at the desired location. Thank you so much for everything!
I am super grateful for Quality 1st. They really saved me. My brake line had got cut, maybe from a rock but I had no breaks. I was a hour away from home! triple aaa was telling me 3 hours, I felt hopeless. Then out of nowhere, I get a phone call & Quality 1st was 30 mins away. I had to catch a Lyft & the driver was super kind enough to wait for the Lyft alongside me & my girlfriend. The car was towed to the mechanic shop without any issues & he even parks it nicely, as if it was never towed. Once again, thank you so much ! I will definitely call quality for my tow needs. Mind you this is after 12am!!, again thank you !
Exceptional Super Fast Service with a Smile and much respect.A gentleman named Jimmy answered my call and questions real fast and we set up a time to meet shortly after our conversation He showed up early and he delivered my car safely back to my house. I will definitely be using this company again IF need be.I highly recommend Quality 1st Towing.Trustworthy,FAST & AFFORDABLE !
I received exceptional service from Quality 1st Towing. I thought for sure it would be a long night but I was surprised to receive a call back within minutes letting us know that a driver would be there within 30-40 minutes. Surprise! They were there in 10 minutes. Even the driver was also so kind. Never had that before and believe me I’ve had quite a few tows. They were prompt and professional and professional like I couldn’t be more satisfied with my experience! Highly recommended because I received service every step of the way. Thank you guys!!
Had a flat in my driveway, quality towiyresponded to the call, driver was super professional and polite, kept me informed on his arrival time, and in no time, with a lot of Care ,put the car on the truck and brought it to the dealership for me. Highly recommend this company.
Quality 1st Towing helped me out tremendously. I was on my way to PA from NY and my vehicle broke down on me while driving on the NJ Turnpike and I had family with me as well. I called my insurance company but the company they provided couldn't assist me as I needed the car towed back to NY. After doing research and seeing good reviews, I decided to give Quality 1st a call. The dispatcher, Peter, who I spoke with was very professional and courteous. They were ready to send out a driver within 30 mins. Unfortunately I was not ready as I needed to have the vehicle moved away from the turnpike through Emergency Services and needed my other family members to come with another vehicle as I had to transfer my personal belongings and family safely. After informing them I was ready, they were still able to have a driver out to me within 30 mins. The driver Chris (I believe this was name, apologizes in advance), was quick and took care of things right away and carefully. He brought my car safely back to NY. I would highly recommend this company as the service was great and pricing was reasonable.
The driver was very professional and delivered my vehicle with no issue, it did take about 3 hours for them to arrive after my initial call but it was also a very rainy and busy Sunday morning, they did confirm that I was safe and not on the side of the road ( my starter burned out in a parking lot). They also were able to accommodate a large pickup truck with no issue.
This company provides excellent service from the first call to the follow-up text. They said they would send someone within the hour and arrived 15 minutes later. Vaughn was the driver. He was kind, professional, efficient and incredibly competent. He was so pleasant to work with from the first hello. The owner of the company reached out the next morning to make sure I was happy with the service I received. Wow. When does that happen? That's a first for me from a towing company. Their aim seems to be to go above and beyond on every call, and on this one they did just that!
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