What clients say about Allegiance Trucks in Mountainside (NJ)
I had a very troubling experience with this dealership and would strongly caution any business owner considering servicing or purchasing a truck from here.
My box truck was brought in for a coolant issue. From the start, communication was extremely poor, calls were not returned, timelines kept getting pushed with vague explanations and no clear diagnosis was made for weeks. It felt like unnecessary delays rather than fixing anything.
While the truck was in their custody, the catalytic converter was stolen from the vehicle on their property. I was shocked to learn that the facility does not have security cameras or a security system at all! They even acknowledged the owner was too cheap and refused to pay for such a thing. As a commercial dealership holding customers’ vehicles, this is unacceptable and shows a lack of basic care. Truly a reflection of the owner.
What ultimately forced me to pick my truck (brand new 2025 ISUZU) was the lack of accountability and transparency. Only after I demanded the vehicle back and told them not to touch it did I finally receive a call from the service manger Jason. Sickening.
If you rely on your truck for your business which we do…this is not a place you want it sitting. Poor communication, lack of security, and unwillingness to take responsibility. I would strongly recommend going elsewhere. And as for Jason the service manager and the owner of this dealership, I encourage you to be better.
This is NOT Hall and Fuhs.
Way to may hidden fees. They were going to charge me $380 die a diagnostic fee for an alignment that I already knew I needed. I complained and they drop it to $200. That's never a good sign. Be carful for the "shop supplies" they add at the end of the bill. This an arbitrary number that can be any amount. They said it was for spray to mark the tire
and clean a clog for the air filter that they already charged me $38 in labor. Worse repair experience I have ever had in 25 years in business.
Ty in parts went above and beyond to get a power steering pump the same day. Without his assistance we would have not been able to sell the job. Just a great experience like always when dealing with HFI.
HFI is a great vendor of mine. They have prompt service led by Ty Burns. He and his team are proficient with getting my shop the parts to keep us moving along. I highly recommend them!
Outstanding service. Needed to overhaul an Isuzu and Im glad I chose HFI Truck Center. Great team of guys at the counter, especially Bill. Answered all my questions and helped me find parts with diagrams explaining in detail all parts needed. Afterward I'd receive a call letting me know the ETA on the parts and another call making sure I received them. Above and beyond service. They take care of the customer.
Outstanding service.
Great team of guys working the counter. Answered all my questions and help me with diagrams explaining in detail all parts needed.
Next day I got a phone call to make sure it all worked out with my truck parts. 👍
Bauer Automotive Truck Service has been using HFI for several years now. Extremely reliable, friendly, and professional. Ty is a great person to work with. Absolutely would recommend.
My husband had been having problems with his truck for a long time, spending money here and there and no one would solve the problem - Until we finally went to the HFI Truck Center and they resolved it, good service, reliable people.
We are very happy!
This was my first time buying a commercial vehicle. Brian Costigan made the process incredibly seem less. I would definitely recommend him to anyone. I purchased an Isuzu dump truck and Brian was the only person I could find who was able to fill my order.
I traveled to pick up the vehicle and we were able to do all of the paper work electronically. Once I arrived, I signed a few papers and got the truck keys. I had a “that’s it…?” moment lol. I will definitely be purchasing from HFI and Brian in the future.
THIS IS THE BEST PARTS DEPARTMENT I HAVE EVER DELT WITH!!
I have been in the automotive industry for over 30 years and Ty and his crew are the best parts crew I have ever dealt with. They are always prompt, do anything and everything in their power to make sure I always have what I need quickly and my parts are always correct. My Favorite girl is ALWAYS spot on when I am in need of something. I cant praise her enough!! She has impressed me 1000%. HFI you have a top notch parts department and I hope you value them as much as I do when I am doing business with your company!!!! Thank you for always being the best
Ty and June were amazing in helping out with all aspects of the purchase of our Company's new 2020 Izuzu Truck. They are both very accommodating, and Ty went out of his way to ensure we had everything we needed even after the Truck left their lot. I would recommend you reaching out to Ty, as he is not only helpful and kind, but has terrific follow-up skills.
The best in the business of Isuzu commercial trucks! I have been a customer over 10 years and I have an old girl 2003 NPR 4 HEI. Been to dozens of places locally and nobody can handle the trucks, from parts to service the most knowledgeable people of staff, expert up to date service mechanics, Jason as service writer actually listens to what you request and provides that and then some, if they see something else in the course of the job, they will recommend it, and NEVER let you leave unsafe, Ty in parts really knows his stuff, awesome person even bought me lunch while I waited...wow! You have an Isuzu commercial truck don't hesitate to bring to HFI TRUCK CENTER! THE GURUS OF THE ISUZU! I drive 2 hours out of my way for the best and I always get just that the best!! Thanks guys!
Preacherman Plumbing and Heating.
F. Powers
June was very helpful every step of the way. He answered all of our questions, from the initial consultation to screwing the licences plate to the back of the truck, every part of his service was outstanding. It was a true pleasure dealing with him. I would definitely come back!
Worked with Brian Costigan at HFI Truck Center to purchase our new Isuzu NRR truck. He was easy to work with and super responsive. All our questions were answered quickly so we were able to specify the exact configuration we needed. The truck arrived on time. A completely hassle free buying experience.
Hands down a great experience, Brian Costigan is 100% professional! My truck was ready in two days. No games just a straight forward guy that went above and beyond. Highly recommend!!!
Brian Costigan and the company have been great! Always there to answer every question. Would work around our schedules. Came at 830pm to deliver us paper work. Always available to communicate!
Great guy!
Great company!
Will be using them again!
Thank you!
Best place for all of your trucks needs, especially if you are looking to purchase a new truck. These guys are informative, helpful and offer great deals all without the high pressure salesman tactics. I worked with Jun Yoon and Brian Costigan and both guys were professional and easy to work with. It’s worth giving them a call or stopping by their location.
Brian Costigan was a tremendous help in purchasing our new rack truck. He was very responsive during the whole process and made the sale quick and painless. Would definitely recommend
After not purchasing a new vehicle from a dealership in 10 years I was hesitant about my experience. I was afraid I would get the run around sales games that are notorious with dealerships. HFI Truck Center, and more specifically, Brian Costigan, made this new vehicle purchase more exciting and pleasant then I could ever expect. There were no games. They truly do care about gaining you as a customer for the future. The team at HFI did everything they said they would, and made my new truck buying experience one to remember.
Thanks again Brian!
An incredibly disconcerting and questionable service and dealer owner experience. I brought my truck in for an oil change/lube service with a small list of "please check and adjust" I was distraught to receive a phone call from the service writer "suggesting" I do an additional $7500.00 worth of service...After a bombastic and incredibly uninformed conversation we got that suggested service down to what they thought is "necessary" to $1100.00. I balked at that as mysteriously for the second year in a row and in there parking lot a brake line then exploded!!! Wow! Can they be my guardian angel? I put a call into the owner and was promised a call back from a very pleasant woman answering the phone as soon as he arrived (four days ago) and still not received. After another phone call to the service writer about the "ethics" of how it is possible for a truck to come for service almost to the day year on year with the same mysterious chain of events I was told to get my truck out of there by tow truck as the line was now making the truck unsafe to drive. I responded by saying "I drove it in with nothing wrong and that is the way it will leave" as far as the divine intervention of protecting me from exploding brake lines on their exact GPS coordinates, I was assured that they would fix the line with a pre-problem price of $511.00 now down to $55.00 plus labor. Labor?? The AC was not fixed but again charged $166.00 for what I am not sure. The lube and oil change service was done but the "find" of needing two brand new tires (they were just replaced with brand new tires on April 8th 2017) was also a little strange as I questioned why I would need new tires with an answer of "oh they are flat" My last call to them was for an assurance that they checked the tires and the truck would be safe to drive back to my shop and was guaranteed by the service writer that "oh yes they just needed air" I paid the bill by phone with the trust that I can get the truck back with nothing to worry about. I asked the writer to lock the keys in the truck and PLEASE make sure the tires in question were safe. I arrived in a downpour to notice my truck waiting for me...WINDOWS OPEN, DOORS UNLOCKED, ROOF VENT OPEN AND A FLAT TIRE!!! Because of the distrust in this dealer I brought a portable air pump with three batteries "just in case" I found something alarming. Well the techs vision is now in question as not only was the inner tire completely flat but the brand new outer tire was coming apart internally with huge bubbles around the bead...Was his vision blurred by the mysterious exploding brake line issue? They released that "safe guaranteed" truck back to me with a flat tire and more than a third of the circumference of the bead of another tire coming apart (of which they never even saw) Was it the "recommended" $7500.00 worth of additional service work that clouded their judgment? A "clean the radiator service of debris" "A windshield washer nozzle service?) "A clean the battery terminal service?" "A power steering service" "A replace worn belts service of which they just did that 5000 miles ago service?" This is the worst possible dealer experience anyone could ever put themselves through. My next move will be to make this "public domain and promoted" on both my companies website and it's social media pages. Stay away at all costs as you will be not only safer but financially in a much better place. If there was a way to give less than one star that would be my choice.
Brian Costigan at HFI Truck Center went above and beyond for the sale of my third truck. I live out of state and he handled everything for the sale of my truck and it went smooth as can be Picked up my truck and couldn't be happier. HF Truck Center customer for life.
We purchased our second NPR truck from HFI recently. Brian and Sara are a great team -- they were awesome throughout the entire process with us...informative, efficient, and customer friendly. We would not hesitate to do business with them again.
My experience with HFI TRUCK CENTER was awesome....
Hats off to Brian he made the process really smooth. My truck was delivered within the time from he told me and all the spec that I requested to was pro..Job well done
Happy Customer
Very smooth transaction getting our new box truck. From the first phone call to the last our salesman Brian Costigan was very informative and helpful. He shows us comparison charts from other makes and showed us every option that was available to us. This will be our 3rd box truck from them and can't wait to get number 4.
Being a general contractor it is hard to find a truck that works for the high demand of tools required to complete our jobs. Thanks to HFI truck center and Brian Costagan I was able to build the perfect truck to suit my construction needs. I would recommend to anyone in need of a custom built work vehicle that they stop in and see the professionals at HFI truck center.
I have had several dealings with Brian at HFI Truck Center and have been completely satisfied everytime. He is very responsive to all my questions and returns calls immediately. I would highly recommend HFI Truck Center.
We recently purchased a customized refrigerator truck from HFI. Excellent customer service and response time. Detail oriented and thorough from the start of the process through delivery . We were very satisfied and would use them again.
I had an excellent experience with HFI truck center. I own a junk removal company called Junk-A-Haulics and needed a new truck. Brian at HFI led us through the process and everything went very smoothly and required little work on my end. At the closing Brian answered all my questions thoroughly and even gave me a hamburger! I will be back for our next truck.
I'm completely satisfied that we received the best pricing on our new company truck! Brian was very attentive and followed up on all aspects of the transaction. I would highly recommend HFI and Brian.
I bought one truck from them in 2014 and i was and still being served well. Now i am buying another truck i will pick it up the end of this month.
Brian is the sales person who helped me every time i needed. Tim from the mechanic shop is always ready to help.
Great job you all
Give u guys a 5 stars!!!
Robbie Ribeiro
1844JUNKRAT
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