This was my first visit, and it was a great experience! Walter took the time to sit down with me and thoroughly explain everything. He was patient and dedicated to helping me secure my vehicle!
they ran my credit report that I got approved for but told me the car I wanted was sold!!!!!!!!!! its a dealership gimmick to get you into a more expensive car!!!! smh why do a hard pull on something I wasn't interested in!!!!!!!! and the car is still posted on Edmunds!! read all reviews before buying!!
and no I do not accept business reply stating: I am sorry for your experience please give us a call. NO!!! just do not do it in the 1st place!!!!!! that is unethical!!!!!
When I got they told me the all cars have titles issue and its sold for export only.
They advertised some great prices for cars. I Drove 1hr to take a look, only to be told that ALL of their cars have problems with the titles: lemons, total loss etc and they don't qualify for financing due to the title problems. They sell them only and for export.
Do yourself a favor don’t come. Waste of time. Nothing legitimate about this place. As if it’s a front for something else. Most of the cars that you would think would be on the lot have been sold. Wink wink. Word to the wise when you go shopping for a car, please don’t give out your information. All they need to know is your name. Discuss the price and the amount of what you’re financing then you start giving out your information. Stay safe out there.
Thank you Enzo and Mike, it's was a great experience. The best service and people, I will definitely recommend my friends and family to your dealership. Nothing but smiles .
When I called they said they only have a Doc fee and no other fees. When I come they say they have 3k in other fees. I make a deal with on price and I come in to finalize and they up the price twice in a matter of 15 min. Don't waist your time, not honest people. And they refused to honor the advertised price for the car.
Absolutely amazing sales team. They were very knowledgeable and patient with my concerns. The GM went above and beyond. I will highly recommend this dealership to everyone!!! Thank you so much.
I do not use the word SCAM very lightly or very often, but this place is an out & out scam. Was interested in Acura MDX I saw on their website, called them & confirmed 3 times if the vehicle is available and has clean title. They replied affirmatively.
Visited their store after driving 30+miles, the salesman told me the call center are situated in another part of the country and they know nothing about their inventory. The car I saw online was a salvage and cannot be registered in my state. ABSOLUTE SCAM!!!
The comments below are totally correct. This is a scam! I email them about a car they advertise and triple confirmed they have the car in the lot. After coming all the way here they trying to upsell me to a different car. STAYYY AWAY. Not to mention the sales were horrible but I put 1 star for the last guy who was very nice.
This is a scam! Saw few vehicles on the website, called them to confirm it's available and got an appointment. After waiting for 20 mins was told the cars I was interested are all "wholesale" with some issues and not recommended for retails buyers, and not a single of the 5 vehicles I was interested were on the lot but apparently in a warehouse 10 mins away for fixing (how convenient).
The car I was looking for were fairly new, clean carfax, and no accident vehicle. I am sure they do not have any of the car listed on the website in stock, just a way to get foot traffic and hopefully find someone to sell significantly over market.
Went in with an appointment, spoke with a representative for three days to make sure the car was everything I needed. Called that morning to make sure it was ready for a test drive ,I drove over an hour to get there upon arrival found out it is a salvage title the car was not there and no warranty.If I could give negative stars I would .pm me if you need proof I have pictures from there site said clean title and I also have pictures of the ad.
This place is a total scam. They advertise vehicles that they don’t have only to get you there and try and sell something else to you. Please do not trust these people. I drove from Brooklyn to come see a car and even though I spoke to them several times about the vehicle they assured me they had the car when I arrived they said the car was elsewhere and had damage to it. They then tried to push another car on me. I wasted my time gas and tolls on this dealer and they don’t even care. If you’re a honest dealer you don’t have to use tricks in order to sell a car. These people aren’t honest and they do not care about customers. Please do not fall trap to their tricks and dishonest ways.
Don't waste your time as I did. The cars and prices they advertise are fake. The sales man will play with you always trying to give you "other options" which are way more expensive. While I was at their place, I witnessed a completely frustrated real customer entering the store recording a video with his cellphone and yelling that they were not doing what was agreed...in a nutshell scamming dealer, just read the real reviews.
Great experience. I bought a Volkswagen Jetta here. The guys were all very professional. Carlos went above and beyond to make sure EVERYTHING was explained to me. Would recommend and will be back with my Son this summer for his fist car.
Scam dealer, I recommend nobody to deal with. They put great prices on fake cars to attract you. And when you go there, they tell you the car that you wanted is not exist and try to sell another car. Be careful!! Don't waste your time especially if you are coming from far away
My wife and I drove from Jamaica Queens to an, “at your service greeting”. We checked in and as soon as the pen hit the table Juan our sales rep greeted us in a non intrusive manner. Juan was patient and accommodating. He ensured all our concerns were addressed. When it came to pricing Juan understood our preferences and did everything in his power to meet them. From the show room to handing the keys with a fist bump at the door Juan meet our expectations.
That is until we left the lot. We soon discovered that this dealership lacks integrity.
Be careful the too good to be true red carpet treatment is shady.
The outside plush as you can see. But. The brakes were shot. We had to get all new brakes and rotors. Two tires were dry rotted. We replaced the tires and the under carriage was badly rusted. They offered to do the brakes but were glad we didn’t because we would not have realized how bad the damage was.
So they gave us a temporary license plate that expired before we received our registration “Facts” After numerous attempts to correct it we were told they cant extend the plates. Meanwhile both NY and NJ DMV states they should are able to. Again Be in the know after a month they had not submitted our registration request “FACTS” so we called and called and called and called some more. That fist bump at the door became a you get the hand. And that red carpet treatment turned into a one night stand. so after calling around and being placed on hold during phone transfers. We ended up having to work with the DMV and request our own registration.
Deal with this dealership with CAUTION IS ALL WE’RE SAYING!
UnHappy Owners of a 2018 Toyota Corolla - The fam from Queens
Very disappointed with this business. I spoke to Aryanna and told her I was coming from another state for a purchase, checked that the vehicle was there and that the price was correct, I also informed her that I would be financing and would like everything done in one day to return home. She ensured me that everything was all set and she would meet me at the location at 10am. When I arrived, not only was she not in, the vehicle was also not available and had a salvaged title so would not be available for financing even if it was at the lot. A 5 hour drive wasted after I made sure to call and ask all the proper questions as stated on the website. Peter, who helped me while I was there, was great but could not make up for my time and money wasted on taking a trip out there!
One of the best experiences I’ve had buying a car! I have bought myself and my wife a car from 2 incredible salesmen Mohamad and Sebastian. Both times I went, I was treated with respect and the quality and price of the the vehicles were unmatched. They gave me great financing options. I know I will come back one day to get myself the car of my dreams from them.
Overall our experience with this place was not a good one. We called ahead of time to make sure the car we wanted had a clean title and no accidents. We arrive and we find out it is a salvage vehicle. We looked at other cars instead with an open mind. Our salesman Mohammad was very nice and attentive. He said to look for another car and we would pay the same price as the original car we came here for. That ended up not being true either. The finance guy Wilson, was another issue. He gave us a price that “included everything” and we asked multiple times if there’s any other fees we should be aware of. Of course he said no. And that was a lie . He did not provide us a breakdown of the expenses and gave US a pen to write it all down. Ridiculous. He also left us outside his office for AN HOUR while other customers cut in front of us, then waited for him to eat Burger King, and then gave us a higher interest rate because he kept us waiting outside -instead of having us sit in the office and work numbers with him. He kept sending Mohammad as a messenger to ask us questions in front of other customers instead of asking us directly in the private office. It’s horrible how they do business and we feel if they were upfront about things, we would be customers for life.
My husband and I came into Park Place to purchase a vehicle and couldn’t have had a better experience! The establishment was beautiful and the staff very friendly. Gregory was extremely knowledgable. He helped us pick out the exact car we were looking for. Angelo was also very helpful. He was able to get all of the paperwork sorted out in no time! I highly recommend coming here and requesting both of these guys!
I have to say that this dealership really has a fascinating inventory. But before I pick up our vehicle, the sales man Peter promised us he is going to change all the 4 tiers and transmission fluid as well as the battery. However. When we come to pick up the car I personally checked the front two tiers. And they did not change anything. So I went to Peter and asked him if they changed all the tiers. He literally lied in front of face saying that they changed the rare two tiers and they changed the transmission fluid and the battery. So I believed him. And drove back to home, had my uncle checked the car. We found out that Peter did not changes anything on this vehicle except the battery. Which makes me really mad and disappointed. So plz do not sign anything before the dealership fix or changes anything on your car.
Sebastian was very knowledgeable and helpful through the whole process from beginning to end. This dealership was professional and I could tell they wanted to help find the perfect car for me. Wilson stayed past closing to make sure I was happy with the paperwork. Very appreciative to have had the pleasure of working with them!
I live in Long Island NY and was looking to purchase a car in almost new condition, so I went to local dealers and was disappointed with their high prices; then searching on line I found Auto Outlet and was intrigued with their large selection and great prices. Long story short, I went to check them out and left with a beautiful car at a great price. The staff was very knowledgeable and helpfull. Wilson helped me with finance and went out of his way to make sure I was happy. I highly recommend this place if you are looking for a great car.
Sebastian was very helpful. Saw that I was frustrated and attended to my needs in search of a vehicle. Ended up purchasing it and he worked out a great deal for me. Go to him and he will definitely give you a great deal and amazing personality.
Auto Outlet in Elizabeth, New Jersey is one of the best dealerships I have ever been to. I have purchased over six vehicles in my lifetime and they have been very accommodating to me throughout the whole process. Ronald was my sales person and he was so helpful throughout the entire time and stayed until 1040pm. He ensured that I received what I wanted and offered many options to me as well. The whole team down, to the owner was very welcoming and I recommend everyone to purchase their next vehicle here. Wonderful place
I called into the dealership and spoke with Nicole she was very knowledgeable about the vehicles. Came in the next day met with Ronald he showed me the BMW X5 I inquired about and made me a great deal! Great team work and customer service. I will definitely recommend them to anyone looking to buy a vehicle.
23 year old female here, don’t have a lot of knowledge about cars and was extremely worried about buying a car as a woman. I went in and spoke to Sebastian, who was extremely attentive to my needs and took extra time explaining and comparing car specifics and showed me a wide range of excellent cars in my price range and did everything he could to get the best price for me. Ended up getting a great car for a great price. Would 100 times over recommend Sebastian!! I hope he says around long enough for me to buy my next car.
Bought a Honda Accord sport from Mohammed on Saturday right before new year. Showed me all my different options and didn't feel pressured or obligated. Answered all my questions and ensured I was completely satisfied with my decision. Overall service was great, from politeness and well taken care of and understanding; absolutely in love with my car.
On Nov. 21 2017 I bought a 2007 BMW for $19,500 from this dealer and 3 days later the car won’t work. They told me by word of mouth it had a 30 day warranty and I also bought warranty to begin after the 30 days. It took me a long time to get a hold of them after the first call then I told them the car wasn’t working. Then they blocked my number. I went in person and they told me to bring the car. The car still there and they won’t answer my calls. The car has not been repaired and they won’t talk to me, so unless they address this issue, I give them a 1. Update 12-18 they wont fix the vehicle, they made me sign a paper to waive my rights to legal services when I purchased the car, beware anyone out there. Don't sign those papers, don't believe what they tell you. They lied to me, I'm stuck with a broken vehicle that according to them will take $6,000 to repair. I picked up my broken car, and regret I ever went to this place. Warranty wont cover the parts that are broken, so Ill have to come up with the money myself to repair it.
If you value customer service I highly recommend that you go somewhere. Firstly I'm from out of state, and I inquired about car that was in their lot. I informed them that I would only be able to come on certain day, since I live out of state. I was told to call them the day before I come to make sure the car is available, which I understand. So I planned on going on a Wednesday. I called on Monday evening to make sure the car was still available, which it was according the sales associate. Then I received call on Tue morning asking if I wanted to make an appointment to see the car, and I informed the sales associate that I will be flying on Wednesday for a 10am appointment, which was confirmed by the sales associate. Then I decided to check the dealer website on Tuesday evening to see the car, and the car wasn't listed anymore. I called them and they said that car was sold, and no one had any idea that there was an appointment set for Wednesday. So if I hadn't checked the website, I would have been flying to a dealership that didn't even have the car I was looking for. The kicker is that the Manager told me that the car was sold on Monday evening, and apparently no one had the knowledge that the car wasn't even their. Clearly this is poorly run dealership from top to bottom. My only regret is that I didn't take the previous bad reviews as a warning sign. I hope you adhere the warning
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