This was my first visit, and it was a great experience! Walter took the time to sit down with me and thoroughly explain everything. He was patient and dedicated to helping me secure my vehicle!
Lies!!
they ran my credit report that I got approved for but told me the car I wanted was sold!!!!!!!!!! its a dealership gimmick to get you into a more expensive car!!!! smh why do a hard pull on something I wasn't interested in!!!!!!!! and the car is still posted on Edmunds!! read all reviews before buying!!
and no I do not accept business reply stating: I am sorry for your experience please give us a call. NO!!! just do not do it in the 1st place!!!!!! that is unethical!!!!!
DON'T WAST YOUR TIME
When I got they told me the all cars have titles issue and its sold for export only.
They advertised some great prices for cars. I Drove 1hr to take a look, only to be told that ALL of their cars have problems with the titles: lemons, total loss etc and they don't qualify for financing due to the title problems. They sell them only and for export.
Do yourself a favor don’t come. Waste of time. Nothing legitimate about this place. As if it’s a front for something else. Most of the cars that you would think would be on the lot have been sold. Wink wink. Word to the wise when you go shopping for a car, please don’t give out your information. All they need to know is your name. Discuss the price and the amount of what you’re financing then you start giving out your information. Stay safe out there.
Thank you Enzo and Mike, it's was a great experience. The best service and people, I will definitely recommend my friends and family to your dealership. Nothing but smiles .
When I called they said they only have a Doc fee and no other fees.
When I come they say they have 3k in other fees.
I make a deal with on price and I come in to finalize and they up the price twice in a matter of 15 min.
Don't waist your time, not honest people.
And they refused to honor the advertised price for the car.
I made an appointment to test drive a 2019 Nissan Sentra with 52,880 miles on it, I called the day before and spoke with someone and they said that yes, the car was available, and that it cost $9000 and I made an appointment for 11.
When I got there, my agent was Carlos from El Salvador, and he acted like he was going to go get the car, and he comes back and says “it’s ready,” and as we’re walking to the “car.” He tells me “oh, this car it doesn’t have a clean title, it has water damage and things like that so I rather just tell you now that I can’t sell you that car because it’s going to have problems.” So then I say “you don’t have the car, do you?” And he says “no.”
And then he says “but I have other cars.” And then I say “okay show me.” And he says “what do you like?” And I say “anything, show me what you have.”
So he takes me to this red Honda with 70,000 miles on it, and I ask him “okay, what’s the price?” And he said “I can’t tell you that.” And I say “why?” And he said “because someone else is going to talk to you about that.” And I say “you can’t tell me the value of the car?” And he says “$13,000 to $14,000” and then I said “I’m leaving. Bye”
This company is deceitful. Can’t be trusted. Carlos I don’t trust you.
The add for the vehicle stated it had a used clear title. When we got there they asked for my license and held it for want seemed like 30 minutes before coming back and telling us the car can only be exported or sold as is cash because it didn't have a clear car fax and it was a salvage title. That they were still trying to sell a full resale value. Needless to say we walked out!
Absolutely amazing sales team. They were very knowledgeable and patient with my concerns. The GM went above and beyond. I will highly recommend this dealership to everyone!!! Thank you so much.
I do not use the word SCAM very lightly or very often, but this place is an out & out scam. Was interested in Acura MDX I saw on their website, called them & confirmed 3 times if the vehicle is available and has clean title. They replied affirmatively.
Visited their store after driving 30+miles, the salesman told me the call center are situated in another part of the country and they know nothing about their inventory. The car I saw online was a salvage and cannot be registered in my state. ABSOLUTE SCAM!!!
The comments below are totally correct. This is a scam! I email them about a car they advertise and triple confirmed they have the car in the lot. After coming all the way here they trying to upsell me to a different car. STAYYY AWAY. Not to mention the sales were horrible but I put 1 star for the last guy who was very nice.
This is a scam! Saw few vehicles on the website, called them to confirm it's available and got an appointment. After waiting for 20 mins was told the cars I was interested are all "wholesale" with some issues and not recommended for retails buyers, and not a single of the 5 vehicles I was interested were on the lot but apparently in a warehouse 10 mins away for fixing (how convenient).
The car I was looking for were fairly new, clean carfax, and no accident vehicle. I am sure they do not have any of the car listed on the website in stock, just a way to get foot traffic and hopefully find someone to sell significantly over market.
This place is a total scam. They advertise vehicles that they don’t have only to get you there and try and sell something else to you. Please do not trust these people. I drove from Brooklyn to come see a car and even though I spoke to them several times about the vehicle they assured me they had the car when I arrived they said the car was elsewhere and had damage to it. They then tried to push another car on me. I wasted my time gas and tolls on this dealer and they don’t even care. If you’re a honest dealer you don’t have to use tricks in order to sell a car. These people aren’t honest and they do not care about customers. Please do not fall trap to their tricks and dishonest ways.
PLEASE LISTEN TO THE REVIEWS!!! I gave this place the benefit of the doubt and they are a scam!! I seen a car listen online I called 5 times just to confirm the car was there they let me know it was, I also asked was the car good was their a salvaged title or anything they assured me the car was great and they would have the car fax ready for me, I made an appointment to come in and see the car I drove 2 HOURS to get there, when I arrive I let them know I have an appointment to see an Audi Q7 that was posted they told me oh we don’t have that but we have this one instead, the man had no idea what I was talking about he than goes and says oh it must be at the Maserati deale. I told him I spoke to a sales person over the phone they let me know it was here he than goes to say I think it’s at the wharehouse where all the flood cars and salvaged cars go. I was mortified. These people are horrible!! Horrible business low class unprofessional and a scam!! I’ve never left a bad review ever but this place is TERRIBLE!!!
Great experience. I bought a Volkswagen Jetta here. The guys were all very professional. Carlos went above and beyond to make sure EVERYTHING was explained to me. Would recommend and will be back with my Son this summer for his fist car.
Scam dealer, I recommend nobody to deal with. They put great prices on fake cars to attract you. And when you go there, they tell you the car that you wanted is not exist and try to sell another car. Be careful!! Don't waste your time especially if you are coming from far away
My wife and I drove from Jamaica Queens to an, “at your service greeting”. We checked in and as soon as the pen hit the table Juan our sales rep greeted us in a non intrusive manner. Juan was patient and accommodating. He ensured all our concerns were addressed. When it came to pricing Juan understood our preferences and did everything in his power to meet them. From the show room to handing the keys with a fist bump at the door Juan meet our expectations.
That is until we left the lot. We soon discovered that this dealership lacks integrity.
Be careful the too good to be true red carpet treatment is shady.
The outside plush as you can see. But. The brakes were shot. We had to get all new brakes and rotors. Two tires were dry rotted. We replaced the tires and the under carriage was badly rusted.
They offered to do the brakes but were glad we didn’t because we would not have realized how bad the damage was.
So they gave us a temporary license plate that expired before we received our registration “Facts” After numerous attempts to correct it we were told they cant extend the plates. Meanwhile both NY and NJ DMV states they should are able to. Again Be in the know after a month they had not submitted our registration request “FACTS” so we called and called and called and called some more. That fist bump at the door became a you get the hand. And that red carpet treatment turned into a one night stand.
so after calling around and being placed on hold during phone transfers. We ended up having to work with the DMV and request our own registration.
Deal with this dealership with CAUTION IS ALL WE’RE SAYING!
UnHappy Owners of a 2018 Toyota Corolla
- The fam from Queens
Purchased two cars from the dealership, every time I dealt with Jason. They were nice and helpful until they got the sale. The reps will promise to replace tires, fix scratches , oil changes etc but never keep up their side of the deal. Most of the cars are salvage , had fenders benders , etc do not let them tell you otherwise. They will try to prevent you from running a history loss report on the car . 5 star reviews are false . The reps make the customers write a 5 star report .
Very disappointed with this business. I spoke to Aryanna and told her I was coming from another state for a purchase, checked that the vehicle was there and that the price was correct, I also informed her that I would be financing and would like everything done in one day to return home. She ensured me that everything was all set and she would meet me at the location at 10am. When I arrived, not only was she not in, the vehicle was also not available and had a salvaged title so would not be available for financing even if it was at the lot. A 5 hour drive wasted after I made sure to call and ask all the proper questions as stated on the website. Peter, who helped me while I was there, was great but could not make up for my time and money wasted on taking a trip out there!
One of the best experiences I’ve had buying a car! I have bought myself and my wife a car from 2 incredible salesmen Mohamad and Sebastian. Both times I went, I was treated with respect and the quality and price of the the vehicles were unmatched. They gave me great financing options. I know I will come back one day to get myself the car of my dreams from them.
Overall our experience with this place was not a good one. We called ahead of time to make sure the car we wanted had a clean title and no accidents. We arrive and we find out it is a salvage vehicle. We looked at other cars instead with an open mind. Our salesman Mohammad was very nice and attentive. He said to look for another car and we would pay the same price as the original car we came here for. That ended up not being true either. The finance guy Wilson, was another issue. He gave us a price that “included everything” and we asked multiple times if there’s any other fees we should be aware of. Of course he said no. And that was a lie . He did not provide us a breakdown of the expenses and gave US a pen to write it all down. Ridiculous. He also left us outside his office for AN HOUR while other customers cut in front of us, then waited for him to eat Burger King, and then gave us a higher interest rate because he kept us waiting outside -instead of having us sit in the office and work numbers with him. He kept sending Mohammad as a messenger to ask us questions in front of other customers instead of asking us directly in the private office. It’s horrible how they do business and we feel if they were upfront about things, we would be customers for life.
My husband and I came into Park Place to purchase a vehicle and couldn’t have had a better experience! The establishment was beautiful and the staff very friendly. Gregory was extremely knowledgable. He helped us pick out the exact car we were looking for. Angelo was also very helpful. He was able to get all of the paperwork sorted out in no time! I highly recommend coming here and requesting both of these guys!
I have to say that this dealership really has a fascinating inventory. But before I pick up our vehicle, the sales man Peter promised us he is going to change all the 4 tiers and transmission fluid as well as the battery. However. When we come to pick up the car I personally checked the front two tiers. And they did not change anything. So I went to Peter and asked him if they changed all the tiers. He literally lied in front of face saying that they changed the rare two tiers and they changed the transmission fluid and the battery. So I believed him. And drove back to home, had my uncle checked the car. We found out that Peter did not changes anything on this vehicle except the battery. Which makes me really mad and disappointed. So plz do not sign anything before the dealership fix or changes anything on your car.
Auto Outlet in Elizabeth, New Jersey is one of the best dealerships I have ever been to. I have purchased over six vehicles in my lifetime and they have been very accommodating to me throughout the whole process. Ronald was my sales person and he was so helpful throughout the entire time and stayed until 1040pm. He ensured that I received what I wanted and offered many options to me as well. The whole team down, to the owner was very welcoming and I recommend everyone to purchase their next vehicle here. Wonderful place
Hands down the worst customer service ever. I’ve purchased four cars in my lifetime and never have I gone though so much just to get information. They never paid off my previous loan so I got charged for two months of my old car payment and my current one. I had to pull teeth to get a copy OF MY BILL OF SALE!. Everytime I call expressing a valid concern in regards to my car they always say “ someone will call you back by the end of the day” NO ONE CALLS. I consistently have to call every day to get any type of response. Apparently management is never available and no one can ever answer questions when asked. I hate feeling like I’m being a pest, but if they were consistent with what they said there wouldn’t be a problem. The only thing positive I can say about this dealership is that I love my car, but you can get a good anywhere. It definitely isn’t worth the struggle.
I called into the dealership and spoke with Nicole she was very knowledgeable about the vehicles. Came in the next day met with Ronald he showed me the BMW X5 I inquired about and made me a great deal! Great team work and customer service. I will definitely recommend them to anyone looking to buy a vehicle.
23 year old female here, don’t have a lot of knowledge about cars and was extremely worried about buying a car as a woman. I went in and spoke to Sebastian, who was extremely attentive to my needs and took extra time explaining and comparing car specifics and showed me a wide range of excellent cars in my price range and did everything he could to get the best price for me. Ended up getting a great car for a great price. Would 100 times over recommend Sebastian!! I hope he says around long enough for me to buy my next car.
If you value customer service I highly recommend that you go somewhere. Firstly I'm from out of state, and I inquired about car that was in their lot. I informed them that I would only be able to come on certain day, since I live out of state. I was told to call them the day before I come to make sure the car is available, which I understand. So I planned on going on a Wednesday. I called on Monday evening to make sure the car was still available, which it was according the sales associate. Then I received call on Tue morning asking if I wanted to make an appointment to see the car, and I informed the sales associate that I will be flying on Wednesday for a 10am appointment, which was confirmed by the sales associate. Then I decided to check the dealer website on Tuesday evening to see the car, and the car wasn't listed anymore. I called them and they said that car was sold, and no one had any idea that there was an appointment set for Wednesday. So if I hadn't checked the website, I would have been flying to a dealership that didn't even have the car I was looking for. The kicker is that the Manager told me that the car was sold on Monday evening, and apparently no one had the knowledge that the car wasn't even their. Clearly this is poorly run dealership from top to bottom. My only regret is that I didn't take the previous bad reviews as a warning sign. I hope you adhere the warning
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