spent 15 mins shopping only to find self checkout is STILL closed and only 2 registers open with snaking lines that didn’t move. Didn’t have time to wait for so long let alone put everything back where I found it.
I can't speak for all the employees because many of them are very friendly but there are always exceptions like yesterday 9/14/25 the person that helped me was a young woman I don't remember her name well but she had a very rude attitude with me I asked her about a deal and she answered me badly then she started contradicting me on what I was saying in front of all the other customers that were there her attitude was very rude. Shop Rite has been my store since we moved to Clifton their products have been fresh and everything has been clean. but the new staff, the young people that are there now have no respect for their elders it's very sad to see that
The self check out has been closed for several weeks. This is a big inconvenience since there r never enough registers open, especially for express orders. There was always problems with the self checkout registers & half of them were never open. The owner should have new registers from another company installed and maintained properly. I'm sure the store makes enough $ since their prices are much higher on a lot of things than other shop rites. I will not be stopping in for a few items after work any more until the self check registers re-open.
The store offers very fresh products and excellent prices, great variety and quality, it's a shame that some employees do not provide good customer service, they are rude and despotic as happened to me today Saturday (August/09) when I wanted to pay at the register with my EBT card they told me they did not have a line and when I asked why, an employee named Rosa who seemed to be in charge of cashiers that shift it was 2 p.m., answered me in a rude tone without looking me in the face and reluctantly that it was not her fault and that I should look carefully before entering the store, in view of such bad service I left my purchase at the register and decided to go to Walmart, at least there the service is very good. The Manager Mr. Guillermo should know that because of employees like that you lose good customers.
My wic wouldn’t work for almost every single product and they wouldn’t take my food stamp card. Horrible customer service don’t go here if you use food stamps or Wic. So rude and rushing when nobody was waiting. Literally go to any other ShopRite
cant complain. the staff is helpful , that store is clean and well lit. the prices are their prices, but there's usually some good coupons. regular grocery store. management is cool too
I really like this store I can find all kind the products I like. My only disappointment is when you are finally at the register at the self checking and these unfriendly employees give you a nasty attitude every time the machine marks an issue and they give you assistance with a really bad costumer service. Their only job is help costumer with good manners and respect.
Let me just say it takes A LOT to come to ShopRite and leave a review, me and my mom were just there by self check out and this worker that’s named Maria .V was very rude and kept giving us attitude and talking under her breath because the machine kept needing the store log in. Very unprofessional she was getting frustrated that she had to walk to our checkout machine every time it needed an associate as if she doesn’t get paid to do so. She really needs to work on her people skills and should go home if she’s going through something and can’t handle simple everyday interactions with customers!!!
I went here yesterday to buy a birthday cake and they had 5 ladies there and not a single one of them spoke english and they were all talki g to each other in spanihs and laughing out loud while im standing right in front of them waiting to order a cake
As im getting ready to just leave 1 of them finally stops ignoring me and come up to me and starts speaking to me in spanish i kindly repeated to her 3 times that i dont speak spanish and it turns out non of the 5 ladies spoke english!
And ontop of that the lady gets upset at me and starts yelling at me the broken up word COLOR? COLOR?
Like its my fault for only speaking english!
Tonight 3/7/2025 at 9:55 i decided to call the manager and kindly explain the situation and told the manager that i dont want to get anyone in trouble but it would be nice if at least 1 person spoke english and if they were nicer to the people that didnt speak spanish and for 8 minutes and 19 seconds this manager (spanish lady with a heavy accent) wouldnt let it go that its my fault for not putting in a complaint right away and thats not what a customer is supposed to do and that i should have known better to not put in the complaint at the same time and now matter how many times i said i didnt want to complain and i still dont want to get anyone in trouble i just wanted to say it would be nice if at least 1 person spoke english she wouldnt let it go that its my fault for over 8 minutes!!
I guess my take/suggestion for all of this is if u dont speak english dont shop here because apparently your wrong if u only speak english in America..
On February 12th, I ordered the week of Valentines Day some roses and pastries for my mom who lives in a senior citizen building in Clifton New Jersey. Order on line on there website is very easy. The links are easy to navigate and you can set the date and time frame you would like your order delivered. I had the pleasure speaking with a young man named Oscar who was making sure my order would arrived in a timely manner. His customer service skills were on point and he went out of his way to verify my order and to make sure all looked well before shipping to my moms senior citizen building. Kudos to Mr. Oscar!!! Thank you so much for caring!!! My mom received the flowers and it made her Valentines Day...MARIAE
This shoprite here in passaic the prices for alot of items are ridiculously high, for instance chobani flip yogurt is $2.18 cents each , where at the shoprite in little falls, Elmwood park it's only $1.69, alos broccoli crowns where $2.99 a pound , at the little falls store it's constantly $.99 to $1.50 a pound, paper towel are like $5.99 on sale for 4 rolls, these prices are insane for being in passaic, you would think the prices would be cheaper for the people in passaic, only reason I came to this shoprite was because I was in the area, a plus the workers where nice but do to the hight prices I won't be back to this store..
This store never has enough registers open. Never! Additionally, the self-serve area may have 3 employees guarding it but only 4 of those registers open. Why? Not sure why this goes seemingly unaddressed. But it is annoying and needs to be addressed.
I’ve bought fruit from here and they tend to not be in the best condition. It’s been 3 times already where I’ve bought fruit and have found mold. There needs to be better revision of the fruits condition by the staff and they should remove any that are already spoiled.
I placed an order through Xpress pick up because I am currently pregnant and it’s easier for me to grab and pay, when I was leaving, I noticed that one of the order was incorrect and I completely understand that mistake happens when I went back, the manager told me to go to customer service I told him the issue and I didn’t want to walk all over the store and all he kept saying was go to customer service. I went to customer service Sara was very helpful she went out of her way to fix the problem, but before that she even called him over and told him I needed a manager and his response was he was going to the break room. I told her he was the one that was unhelpful… you need to train your so called managers better. Again thanks to Sara for her great costumer service
Well clean and organized.
When are done shopping, please return cart(s) to the designated area.
You can get vegetables, meats, juices, dairy products, seafood, poultry, bakery, detergents, even medicine over the counter.
The floral section has lots of options and check if some are on sale.
Parking: Parking lot
Should get a 5-star if my shopping experience every time was as delightful as my last.
Sometimes the deli messes up. Sometimes don't have or discontinue a product (Inca food - Olluco).
Now doesn't carry Canada Dry Ginger Ale and Seltzer.
Other than that prices are great. Online shopping is working great for me.
Food selection is reliable and fresh.
Old supermarket, thought there's a ton of employees yet lines are long and self checkout is watched like a bank vault. The self registrars are defective and continuously need employees to fix them. If I wanted to talk to someone for every scanned item, I'd line up at a regular registrar. Like the Little falls and Wayne much better!
It's always an adventure when I go to this shop rite. 1st I can find food from many cultures. 2nd the aisles are clean and spacious. 3rd staff is always super nice when you ask for help. I wish it was a bit more updated so that they can display different trays of food from different cultures made using products from the store.
Do better training to your cashiers and customer service personal , how come you put a sale price for an item and won’t honored by the register or customer service representative, you wasted my time worst customer service
It is a supermarket with many varieties of products for Latinos. Well clean and organized. The employees speak Spanish to assist Spanish speakers and are very friendly. You can get vegetables, meats, juices, dairy products, seafood, poultry, bakery, detergents, even medicine over the counter. Recommended!!!
Wanda from the deli was not only rude but to correct the situation she helped out in the end and this is what she does. I go to make my son a sandwich and this is how she packed my cheese which was obviously on purpose because I told her she was being rude.
Don’t come to this place! I admit that I didn’t see that I have to use the digital coupon to get a discount, but the way this manager handled this problem was not right. The way she treated me is not the way a customer should be treated, especially when it’s the manager. As a manager, she should have been more polite and more reasonable. Instead she gave me a attitude telling me that this is the last time I can come back to get the sale. Like bruh, what a “good manager”. Would u want to be treated like this? I’m sry to say, but she is not worth to be a manager... she needs more training
Very wonderful selection of seafood and fresh fish. I tried the Tilapia- which Shoprite staff were very kind to fry for me on site ( and they did it so well). The seasoning was done to perfection and the fish was tender, moist and delicious. You know I'll be back for more Shoprite. Good job guys!!
Excellent store too- very clean, organized and the staff are polite, patient and know their stuff.
I shop at this ShopRite frequently, the produce section is very fresh and the store is well stocked all of the time. Plus, they also have a large floral section full of beautiful flowers. Also there’s plenty of parking too!
Clean store, usually very busy especially on weekends. Parking is ample. Pay lower sales tax because it's considered to be in an urban area. I do my weekly shopping there. Reason for not giving it 5 stars is that it could use a update.
Apr 05, 2018
Nearest Junkyards to ShopRite of Passaic on Paulison Ave
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