What clients say about Malanga’s Automotive in Riverdale (NJ)
My adult son was involved in an accident in Franklin Lakes on Saturday morning, and the police called this towing company from Riverdale.
The vehicle was towed around 10:00 AM and I picked it up with another towing company at 2:30 PM the same day — less than five hours later.
They charged a total of $635.05 (and $657.28 with credit card fees), including:
• Towing light duty: $155
• Loaded miles: $63
• Clean up & disposal (minor): $75
• Recovery/winching: $175
• After-hours release: $85
• Storage: $50
• Fuel surcharge: $6.54
For just a few hours, this is excessive and unreasonable. Very poor communication and no clear explanation of the charges.
People, be very careful — do not use this company. Find another service
Wanted to thank Malang’s Towing. My wheel fell off on route 23 last week. The police called for a tow truck, they were there within 10 minutes. Frank the driver was very professional and had the car on the flat within 10 minutes. Edson in the office could not have been more helpful. He answered all our questions we had.I would definitely use this company again. Thank you, Edson and Frank.
This company is an absolute scam. They towed our truck that broke down in the roadway at 1pm and we called them every 30-45 minutes trying to pay them because they took out equipment to there lot and the guy told me they have to put a invoice together before they can release the truck. We waited and waited kept calling and they pushed it off till almost 6 o’clock sent us a invoice finally and then said sorry we are close can’t except payment you will have to wait till tomorrow at 9 am. Tried to call back to get more information and they wouldn’t answer. DO NOT USE THIS COMPANY BE WARNED THEY TRY TO GET EVERY DOLLAR THEY CAN.
I spoke with Nick about a week ago and explained the condition my truck is in. He agreed to come to my house to look at it and let me know if it's worth it to fix it or just get a new truck. After waiting a week, Nick doesn't come, and a tow truck shows up to take my truck to their shop. I asked if they wouldn't fix it, how I would get my truck back home. They would charge me $150. I live one block away. Total waste of time and Nick didn't keep his word.
Stay away from this scam of an auto shop. He is never around and will charge you for services not properly done. Ohh and he will hold your belongings knowing the law clearly states it’s illegal.
On top of that they charge you a holding fee not because it’s your fault for coming during business hrs to pick up the car but because the owner is not in the shop.
First thanks to NJ State Police for first class response to 911call from us on break down with a travel trailer. Thanks to Rick and his son Nick for the Professional Towing of are Suv and Trailer. Letting as stay in are trailer in there yard over Night. First thing in the morning Rick the Owner of Malangas did the Repair on are Suv ,Waterpump replacement very fair Pricing and professional. By noon we back on the Road again for are 4 Mont Trip. Thanks to the Mindful Truckers changing Lanes on 278 Highway for are safety. WERNER and Gisela and Maugeli the 🐈
Front desk female employee had a terrible attitude over the phone and even worse in person. We ended up successfully taking car out of their lot and then politely asked to use a wrench or tool to put our temp plates on and she said a wrench is $25 to use. $25 to borrow a wrench for less than 2 minutes. A complete rip off , with terrible and rude service.
Malanga's mechanics are talented and knowledgeable professionals I was struggling with a roaring noise from underneath my Subaru. After multiple mechanics couldn't find the source of the noise, I brought the car Malanga's and Rich found the problem. It was repaired the same day and was reasonably priced. I highly recommend their expertise.
My car was involved in a serious accident and this towing company’s employees could not have been more rude and difficult. Very rude and could bother less to actually help.
Malanga's Towing towed our car from a serious accident last week. Nick was professional, very courteous and helped to calm us down which was a real blessing. We are thankful to have been treated so well by this company and all it's employees (including the pup Jax).
Malanga's automotive towed my car, price gouged me on towing my car, then damaged my car towing it. Said my car was junk and have no intention of repairing it since they promised to call me back and I still have not heard from them in two weeks. I since then repaired it myself and have been driving it everyday. I would not recommend Malanga's automotive to anyone. They don't deserve the one star I gave them.
Had a car breakdown. They were the duty tow for my town. They showed up quick, and were super friendly. Took it back to the shop. Unfortunately my car was an older one so the price for repair was more than the car was worth, but they were cool about helping me deal with it.
Horrible company!! Avoid these guy’s at all COST! Ridiculous fees for car "just sitting there" in their lot!!! This needs to change immediately!!! They want your money, Highway Robbery. Call owner to "confront him" and he doesn't return any calls!! Call any other Towing Company before these guy’s.. Never recommend Malanga’s to anyone. They will tow your vehicle - when another company is already on the way, so they are "jacking" your car!! Is there a zero star? They didn’t deserve the 1 star review!!! 👎👎
Best people to deal with and they do great work... l deffinately recomend Malanga's for towing service and car servicing and they also do State inspections so you don't have to wait at Motor vehicles to get your car inspected. They're there to give the best services...Thank you Malanga's
I dont have much to say about there towing, but they do shotty mechanic work, over charge you and you wait weeks if not months for the repairs to be fixed.... Do not go here.
Dont waste your time well i have news they have a serious attitude problem oh lets bow down to the GRWAT MALANGAwith his place they are self loathing egotisticl and when it comes to knowledge they have no clue they think they are the best really i have more talent in my pinky finger then those foools
I had to tow an old MGA, which doesn't run, and contacted Malanga's. I had a few conversations with the Father/Son Team of Rick & Nick.
These guys were a pleasure to deal with and showed up, as promised.
Not only were they punctual, but Nick was EXTREMELY helpful moving this old car ro its new home.
I would recommend them. Pricing was Great. Service was Exceptional and Nick was a Pro.
I didn't feel like a transaction. And I appreciate that.
Very strange people. Sort of..."the hills have eyes" for auto....
There's something to be said for old school. ..but....you could do better for everything...even gas.
I'm not sure how good or bad the garage is but as for Towing very high price storage of your car is very high price and the level of Employee Assistance is very inconsistent. Not a good experience at all.
I drive all over metro area for work and I have an 06 jeep wrangler that I beat up many years ago as a kid. I always have problems with it when I go to other shops but when I take it here Duke (the mechanic) always does a great job. Its tough to work on my own car anymore because I don't have the equipment or time to even check it out (its lifted.) I've learned my lesson the hard way, I'll never go anywhere but here again. Its hard to find a mechanic who won't rip you off and will do good work.
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