Adam the tow driver was great. Efficient, nice and polite. Even updated me after dropping off my car. For the company - I guess that had a very busy day and they kept pushing the arrival time, which was not great.
I FELT SUPER UNSAFE AS A PETITE YOUNG WOMAN. I HAD TO CALL POLICE TO HELP RETRIEVE MY WHITE AMG CAR BACK. MY PURSE & WALLET WAS IN MY “TOWED VEHICLE”. I HAD NO ACCESS TO MONETARY FUNDS & IM NOT FROM THIS AREA.
THE TOWING COMPANY DID NOT CARE & REFUSED TO AT LEAST LET ME GET MY PURSE OUT MY CAR. IM SO GLAD I CALLED THE POLICE- THEY TRIED TO UP THE PRICE ON ME TO GET MY CAR OUT….thank God for police being there
I CALLED THE NEW BRANCH LOCATION. THE WOMAN WAS RUDE ON THE PHONE.
WHEN I GO THERE THE TOW MAN TOLD ME THAT HE WAS GOING TO GIVE A DIFFICULT TIME.
UPDATE: he reached out to me and handle things accordingly. I was so thankful and pleased by this gesture. We had a misunderstanding and everything has been rectified. Thank you again!!!!!
This is the best experience I've ever had in towing! The experience this company has in the time and patience. The experience is impeccable! And I live in Maryland not New Jersey.
Entire crew excellent these guys operate like special forces in military tows us to a store dropping it at loading dock so we could unload while waiting for mechanic.Ken the tow driver was unbelievable driver skills .Who ever owns company good business man thanks
This morning we had to move a 53' trailer About 4 miles away. Ken came with a wrecker And did a phenomenal job of hooking up, towing, and dropping off our trailers precisely where we needed it in an extremely small space. He was cool, calm and calculated. A true professional. I've never seen anybody drive like that.
Waited for a tow truck for 3+ hours and kept getting the run around saying I would be the next car. Originally they said 2-2.5 hours. I called at 2.5 hours and they said someone would be there in 30-45 minutes. After 3 hours I called again and they said they had some police calls, and that it would likely be another hour. If this was the case, they should have informed me of the situation so I could locate another tow service. I understand that things happen, but at the very least they can keep you informed of what is happening. Ended up contacting another service.
I had an excellent experience with Brothers Towing- Staff are polite, professional, and quick to respond. Customer service was outstanding. I highly recommend Brothers Towing
Had the bad luck of breaking down today in Little Sliver. Called Brothers Towing, the young lady was very nice on the phone took all my information and even called with updates on when the tow truck would be arriving. Rob the tow truck driver arrived and was very professional and courteous. He explained everything that he was going to do to the vehicle. He got my car home and was once again taking his time to get the car where it needed to be in the driveway. I highly recommend Brothers towing.
This is the worst place I’ve ever seen in my life they can’t even hold a conversation on the phone they hang up on you when your asking questions I would never recommend this place to anyone firstly he herd us loud and clear we called too times don’t try to make your selves look better on here you workers were rude and ignorant and I hope no one calls your company again you didn’t have to be that way to paying coustomers thank you
This towing company came within 30 minutes of me losing my keys on the boardwalk and needed to be towed back to my town. Reasonable rates, five star service & friendly driver. Thank you! Someone found my keys, by the way and I got them back!
The woman was very friendly and understood what I needed…I needed for them to change my tire because of a flat tire…came 9:00 am right on the dot…driver was friendly and fast.z
Brother’s Towing arrived quickly when my tire swallowed a large rock and the vehicle was no longer drivable. Within an hour, John showed up and had my car on the flatbed and towed to the tire shop quickly and safely. Super nice and funny guy, too! 10/10!
The best & reliable towing company I've used so far. They are responsible and get to you in a timely manner. The towers I've dealt with at the time of towing are very friendly and respectful of your vehicle. If you need your car towed for whatever reason, call Brothers Towing. They are very reasonable.
Probably the worst tow service I've ever used.... And I'm 51. 6 hours for a tow. SIX! If you want a company that will give you 47 excuses why they keep adding time..... This is your people. Everytime I called it was another 45 minutes. ZERO STARS...... don't say 8 didn't warn you...... 6 hours on 100 degree day Don't do business with people like this......
A legally parked vehicle was wrongfully towed from a spot where they had explicit permission to park. Despite presenting documentation proving the tow was unauthorized, the company's representatives remained unmoved, insisting they pay their exorbitant fee to retrieve their own property. The staff demonstrated a remarkable combination of indifference and hostility throughout the ordeal. When they attempted to explain the situation, they were met with rehearsed responses that made it clear customer service is not in their business model. What Brothers Towing operates is not a legitimate service but a well-oiled scheme that profits from creating hardship. Their business practices border on extortion: holding legally obtained property hostage until a ransom is paid, with no avenue for immediate recourse. The fee they were required to pay represented not only a financial burden but a profound injustice. One wonders how many others have faced similar treatment, particularly those without the means to pay such unexpected costs or knowledge of their legal rights. I strongly caution property owners against contracting with this company. Their predatory practices do not serve the community but rather exploit it. For potential "customers," be aware that once your vehicle enters their possession, your dignity and fair treatment are not part of the transaction.
My tow driver, Adam, was very professional and very helpful. He did a great job, being very careful and diligent, getting my disabled car out of my garage and placing "skids" on my front wheels in my driveway before going to my Cadillac Dealership. Pretty amazing how he did it. Needless to say, I was very impressed. Highly recommend this tow driver and this tow company, Brothers. 5 Stars!
SHOUT OUT TO BILLY THE DRIVER AND THE CREW I had an awkward situation where my exhaust broke in the center of the car brothers came and got me. It was very courteous. They were very very very, very very careful with my vehicle loading it onto the truck. Billy was awesome. If you’re in Eatontown, Long branch Moms county area. I definitely would recommend and highly highly suggest that you use brothers Towing.
I got a flat tire during my lunch break. I was given am estimate of over an hour. I called and asked that while I knew I would be late back, if there was any way to expedite to limit my lateness. They were so accommodating and understanding. Billy came within like 20 minutes and took care of everything so well! Truly appreciated! Thank you so much!
Very nice experience. Quick service. From the person who answered the phone, (personable, paid close attention to details) to the terrific guy who first tried something that might have saved us money (car wouldn't start, so he tried with the super car jumper box). When that didn't work, he expertly backed the huge flatbed truck into a narrow situation (there was a neighbor's car directly opposite our driveway) I was amazed at his skill. He hooked the car up carefully, and then we filled out the paperwork for payment. This giant of a guy...was very sweet, professional, efficient, and respectful. He carefully and slowly drove the truck down my street, to its destination 2.5 miles away. I would HIGHLY recommend this business whom I found through my auto repair service.
I can't thank Brothers Towing enough for their kindness and exceptional service! After a terrible experience with a AAA contracted tow company that left my family stranded and frustrated, I was fortunate to connect with them. From the moment Christine, the dispatcher, answered the phone, I knew I was in good hands. She reassured me that their job was to "rescue people," and they truly lived up to that promise.
The driver arrived quickly, was incredibly professional, and went above and beyond to ensure we felt safe and taken care of during a stressful situation. They were not just expedient, but also showed real compassion, which made all the difference. I can't recommend them highly enough for their reliability and genuine desire to help. They turned a bad day into a positive experience, and for that, I’m incredibly grateful!
We were picked up my Billy he did an awesome job! He got us safely to a dealership and was super nice and friendly. We had a great conversation, best tow experience yet. Highly recommend these guys they are super professional.
Great customer service! They had a very busy night, but kept in constant communication w/ us, no BS. These guys work hard & I recommend them 100% Thank you so much
These guys are who you call!! I was in a situation and I needed a tow, my insurance company wasn’t of any help. I was told by a friend to use Brothers Towing and it was the best decision!! Not only were they professional, quick and reliable but thankful I was able to get my car towed at a great price. Will be recommending to anyone I know. Thank you again!!
I cannot even say enough good things about the young men that work at Brothers. I was in an accident and they arrived on the scene basically immediately. They made all the paperwork simple and even helped me clean out my car for the insurance to pick up. One gentleman working in the lot even insisted on carrying some of my stuff to my rental car. They made a difficult day so much easier and I cannot thank you enough. Keep up the great work!!
Great customer service! The office staff are courteous, they give you all the information relating to wait times. They quoted me my price. The tow truck operator was very professional and so helpful, he processed my payment. I can't say enough good things I have used Brothers over the years professionally and personally..and I have always received great customer service. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Rob! The guy who came to rescue me and my car Is the best guy ever.. was so kind and helpful.. definitely recommend BROTHERS..
I was able to talk with Jessica when i called your office last 23Sept. about retrieving some personal items inside my car and she was very accommodating. But i was disappointed just to find out later when i got to your office that my car was seating in a different impound yard 9-10 mins away from your office. Since me and my sister wasn't familiar with the Long Branch area it took us longer to locate the right location of my car. Why was my car seating in another yard instead of a lot next to your office?
