Update: I’m updating this to five stars based on how this was ultimately handled. This was my fourth visit to this location, and my prior three experiences were flawless.
After this review was posted, the owner, Norman, reached out to me directly and handled the situation exactly how a business owner should. He was professional, accountable, and transparent about what went wrong.
Once the repair was completed, I picked up the phone and there was a camera issue, they fixed it immediately on the spot and made sure everything was 100% before I left.
The initial day had real communication and process failures, but ownership stepped in, took responsibility, and made it right. Mistakes happen what matters is how they’re handled, and in this case it was handled properly.
Had a 10:00 AM appointment for a Samsung S23 Ultra screen replacement. Arrived at 10:15 AM and was told it would take about two hours.
I returned at 12:00 PM and was told another 30–60 minutes. Returned again around 1:30 PM and was told “another half hour.”
When I returned at 2:00 PM, new staff informed me the phone had not been disassembled and no repair work had begun. It was only then being connected to a Samsung diagnostic tool, and I was told it would take another 40 minutes to an hour.
When I raised concerns about the repeated delays and inaccurate time estimates, I was told the owner was unavailable, that no one could help me, and “it is what it is.” One employee became loud and confrontational instead of attempting to resolve the situation.
After over five hours, I was given an ultimatum: take the phone back unrepaired or let them finally start the work. No accountability, no consideration for the time lost.
This wasn’t a delay. It was repeated misrepresentation of the repair status.
So I came in the store looking for one style battery for my son’s drone controller. The team was great at being patient and helping us find the correct battery that was needed instead of what I thought. They were helpful, professional and friendly. Any issues that arose, they found a solution for us. I couldn’t recommend this team enough. Thank you Batteries Plus of Eatontown!
Do not bother buying a car battery from Batteries Plus. I purchased and X2 Power battery about a year ago. This week my car all of a sudden wouldn’t start after stopping for gas. I had AAA jump and test the battery and they confirmed it was a bad cell. I thought, oh well, Batteries Plus gave me a 5 year free replacement warranty, so I can go there with the bad battery and exchange for a good one like any other retailer of car batteries. What a hoax. First they tell me it has to stay there up to 2 days for them to confirm with corporate if it can be warrantied. Fine, it’s in the fine print, but terrible process when people need their vehicle. Next, they look at the battery and the sticker cover on top is pulling up and they say now it might be tampered with. Even though it was never touched. It sits in a car with changing weather conditions and extreme heat. There was no peeling of the sticker…the glue clearly went bad. Why would anyone tamper with a basic car battery in their daily driver? They call next day to confirm it won’t be warrantied because of the potential tampering. On top of an inefficient process they do their best to avoid honoring the warranty. I hope this saves at least a few people from a needless headache.
Frank is the BEST! He took his time and replaced the batteries for a hoyer lift. He is kind, patient and knowledgeable. Thank you Frank, I truly appreciate your help.
Frank is a true professional and awesome person. He has repaired my phone a couple of times and always leaves it looking like new!. I was in rush this last time and he had it done in no time and even charged my phone while waiting for me to arrive. That small gesture really meant a lot to me as i was able to go about my day without worries about my battery life. FRANK is the best. Thanks for your beautiful work!
Frank was helpful when he explained the situation with my cell phone so that I could understand the remedy it needed. Very patient and kind to an older woman who needed his assistance.
Michael was absolutely fabulous to work with! He was extremely knowledgeable about the golf cart batteries I needed and made the whole process so easy. His communication was wonderful — he always called me back promptly with the right products and pricing. I even drove over an hour just to give him my business because he truly earned it. Thanks so much, Michael, for all your help and great customer service! Highly recommend!
After dealing with frustration with T Mobile customer service for help with my cell phone repair. I finally got an appointment with Batteries Plus at 255 NJ 35 Eatontown. I met Frank and Mike they were very nice and professional. After darn near a week of not having my phone, they repaired my phone in one hour. They were awesome! Thank you so much.
My quick visit to Batteries Plus in Eatontown was a breeze today. The guys helped me out with the 2 car remotes I desperately needed and quickly installed them. They saved me the hassle of figuring out how to open up the remotes without breaking the plastic housing. I also picked up a cool battery tester and organizer. The shop is clean, well-organized and the team gave great customer service. It felt like the good old days of retail. Great visit!
My screen was cracked and my assurant insurance company had this location as an option to fix my phone. Frankie was amazing, he fixed my phone quickly. Super fast, professional, nice guy.
Looked up battery online for my bike. Went next day to pick it up. Supposed to open at 9 and didn't open till 9:20. Picked up battery and when I pulled old battery out of the bike, the new one was the wrong battery. I double checked the website again and it listed a 330cca battery for a bike that needs a 400cca battery. Had to make 30min trip back to return the battery. Ended up going to HD and buying the correct battery. I could've pulled the old battery first, and that's on me, but it doesn't deny the fact that the wrong battery is listed.
Easy transaction. Purchased online with a discount. I quickly received a call informing me that my order was ready for pickup. The young man in the store was friendly and professional.
They repaired the broken screen on my Galaxy 22 Ultra. Frank did a fantastic job. He completed the work in the time that was promised. I would highly recommend Batteries Plus.
Finally found a great battery store with the widest selection of batteries I have ever seen. As an enthusiast of digital and electronic items this place is a must go to place for my needs. By the way the customer service is phenomenal, the staff is extremely knowledgeable and overall professional!
This place is amazing Frank is incredibly Profesional, intelligent and is a very personable guy. I came all the way from NORTH BERGEN NJ.
So happy with the service.
This crew is great! They turned around my cracked phone screen quickly and with quality work. Big shout out to Frank! Thanks for getting me back on track. 10/10
Frank is a whizz with the phone fixing. 1,2,3 and he was all done with me. He even corrected an issue that the phone company couldn't fix. Definitely will bring my business back.
Frank was courteous and very knowledgeable.The staff at batteies plus was pleasant and attentive.Frank fixed my phone right away. Very little wait time. I highly recommend them.
I bought two battery pack cost 5 to $15 for a smoke detector, even though I only needed one, after a couple weeks, I needed to replace the battery, tried the second after a few weeks same. Returned to the store -I told the clerk what happened-he told me-should not be the batteries-ask for a sales receipt-told him I did not save it--I told him it was a CC-could it be found-he said no receipt can't refund a return--he checked my name, telephone
said can't refund you--so I asked if he returns it to distributor do you a full refund-he said yes-so I gave him the product and left.
not getting a refund,
the package states BATTERY PLUS-not likely I purchased it from another retailer
Don't bother going to this place. They charge you to recycle batteries and bulbs. I called ahead of time and the woman told me that they take recyclables, never mentioning that they charge you. Drove all the way here for nothing.
I am a local electrician
And battery plus of Eatontown nj helps me with our battery needs and lightbulbs
Norm is knowledgeable and very helpful
Would highly recommend using them for your battery and light bulb needs !
Website
