J L Automotive & Towing in
Cream Ridge (NJ)

J&L Towing was the service provider for AAA. Corey was our tow guy. He communicated well and arrived sooner than expected. When he arrived, he was friendly and quick! Tow truck was physically appealing- clean and working! Hasn’t always been my experience with tow trucks. Thanks, Corey!

I got a tow from a wonderful worker tonight. I am disappointed that I cannot remember his name. It was a hell of a night but he was amazing!!!! Highly recommend!!!!!

It was our first time dealing with JL. I must say they walked me thru the check list I had explained what was going to take time and what was next day so I could make a decision on what I wanted to accomplish and what our time constraints were as its a service vehicle. I opted to have everything done in one shot. They delivered with in the time frame as promised. As they checked the vehicle over they found broken engine blick supports. I went to examine the broken parts and added that to the list. Joe, and the gentleman in the front Dwain were always available to talk about the progress. Highly recommend this organization.

JL is close by and very accommodating with everything. I really appreciate Jared and Duane taking care of me. I will definitely be back!

J&L is absolutely the BEST place to take your vehicle for service. They are extremely trustworthy, fair, accommodating and professional. We’ve been taking our cars there for years and highly recommend them!!

Very good person .. reasonable price and they know what they are doing .. little slow sometimes but that is part of being good in business high demand ! ... I always come here for car needs

Late weekend request for tire service - "no problem, we can fit you in". No parking during drop-off - no problem, owner valets drop-off into service bay Early Saturday pickup - no problem, car's ready to roll. Thanks Joe, Duane for always going the extra mile

Helped me twice through AAA and the team members that helped were all professional and kind - right when I needed it the most. 10/10 recommend

I’ve had a few times where I’ve had to tow my cars. And each time JL have done a great job and their drivers are always knowledgeable, courteous and polite. They take great care of the vehicle they tow. If you have a higher-end vehicle/classic, these are the guys you wanna call. Highly recommend, 5 stars!

All my experiences with J&L have been positive. All the staff I met were pleasant and helpful. They were able to diagnose and repair my truck with out any issues. I was kept informed of the repair recommendations and the costs. They also went out of their way to connect my phone to the Bluetooth when 3 prior authorized personnel were unable to. Much appreciated. I will continue to count on them in the future.

Can’t say enough good things about JL Automotive. Aside from the great job they did on my repairs I’ve never seen an automotive repair shop waiting room that was kept so clean. Thanks guys for always going above and beyond to make sure my car is safe.

I only deal with Dwayne He's very professional & friendly & Understanding of your needs and situation Hesbeen with J&L forever lol .With that said , J&L 's Mechanics are all certified & Masters of their trade . 99% of the time they fix it right the first time and no worries of having to return cause it's done wrong. They've worked on my Corvettes suspension all the way to the brake system on the family mini van and never any problems with their work. Sometimes they have it a little long then planned but the job in the end is always worth the wait . Thank you again guys . You never disappoint. *****

Needed my car towed to my repair garage so I called AAA. They sent JL Towing and they did an excellent job. Very professional and got the job done perfectly and expeditiously. Expert job, very pleased.

They were very friendly and personable. The repairs were done in good time. Prices vary a bit from competitors but even out to be pretty reasonable depending on what service is needed. If you are looking for out-of-state emissions (military families often need this service and it can be hard to find) they do have it available. They have extremely reasonable prices on wiper blade replacement with free install included. Hope your experiences with them are as good as mine was.

Had my car towed in after it would not start. It was a week before they even looked at it. Then alittle less than a week for them to replace a common part. So go here if you have multiple vehicles you can use to commute because you will not get it back in a timely matter what so ever.

I wish I could give zero stars. After my accident, a police officer called this tow service for me. When the driver arrived, I asked if he could tow my car home, and he responded, “We can discuss that after I load the car.” Once my car was loaded, he informed me that the only option was to tow it to his yard. This didn’t feel like a discussion—it felt dishonest. He loaded my car without providing any real options, and it seemed their main concern was making money. I ended up being charged $385 for a 4.5-mile tow and for parking my car in their yard from Saturday afternoon to Monday morning. The next morning, I called another towing service to bring my car home, and it only cost $190 for over 20 miles. I realized I could have saved $385 if I had stayed calm and refused this service or if the driver had been upfront about my options before loading my car. 1. You have the right to call a towing company of your choice. 2. You can have your car towed to your preferred repair shop or directly home, unless they plan to hold the vehicle for further investigation.

I had to use AAA for the first time this morning and David from JL was the tow truck driver who took care of me. He was very friendly and was there in a short time to tow my vehicle. As an auto repair shop owner myself, I can recognize quality and professional service, and JL definitely offered great service!

Over many years now, JL has consistently been reliable with our cars. Dwayne manages things very professionally and keeps us updated on concerns and progress. They don't hit us with up-sales and the crew manages to do a great job in quick time.

The owner of this company is a stand up guy. My truck broke down and they towed my vehicle while I was eating and I didn’t notice as it was through AAA. They went out of their way to come back and get me an hr later and actually were 20 mins faster than LYFT. Total class act. Not your typical tow company. Thanks J and L.

Wound up with a flat on my way to school drop off/work. Wasn’t in a place to change the tire myself with two kids in the car, so I called J&L on a recommendation. The dispatcher was honest about the time frame and Michael showed up even earlier and literally had me back on the road in ten minutes. He was so helpful and found the nail in my tire (yikes) and even stopped an almost car accident in the lot where we were parked. I just can’t tell you how much it meant to have everything go smoothly after everything seemed like a disaster. Can’t recommend them enough. Thanks, Michael, for saving the day!

Talk about a BAD service. Unfortunately, I was forced to use them via AAA. When the tow truck arrived a man named Chris jumped put. At this point everyone was aware that this service was paid for via AAA. However, after he put the car on his truck, he demanded 150 extra dollars. We where very upset as it felt like a scam. Unfortunately, it was a scam as when we called AAA about the tow they told us that we should NOT of payed. Chris was simply trying to scam us. Really poor business practices and VERY shady person. AVOID CHRIS at all cost, maybe avoid J and L as well, we only dealt with the slim ball named Chris.

They did an amazing job towing my car today! It was late and it was far but they helped me no problem! Even helped me unload it which wasn’t easy since the car wouldn’t start; and had no power steering. Appreciate James and the other tow truck driver (Billy?) but they were amazing. 10/10 would recommend them.

Thank you! The tow driver was very courteous. He did arrive late but it’s understandable due to work pressure. Most importantly nice behavior is sometimes all it takes for customers to feel comfortable and I can assure you they are very nice and courteous. Also he did his job well and took well care of my vehicle while towing and hooking.

While I was traveling back home to South Carolina, I noticed my front tires was quickly wearing unevenly to a dangerous level due to an alignment issue on my 20ft. Isuzu box truck. After dropping off some items for a family member in Manahawkin. I was very concerned I wouldn't get home safely. I did have 2 brand new tires in my truck, however, every tire shop i stopped at, either didn't have the correct socket size or just didn't want to do it. I pulled into JL Automotive to inquirer, if they could install my 2 new tires, so I could travel on safely on my long journey. They not only said YES !! But, they had one of their techs jump on it immediately !! Also at a very, fair reasonably price. I want to take this opportunity to gratefully thank the service manager at the front desk and the Tech that got me on my way back on the road safety !! If I could give more of a star rating I would !!!

Amazing service, my driver David was more than helpful. AAA did not make things easy but he worked with me, arrived quickly and got me and my car home in good condition. Needing to get your car towed is never ideal but this experience made the whole situation so much less stressful.

All I can say is Thank you!!! Thank You!!! Thank you!!!This towing company is amazing! They had very reasonable pricing and my driver was very professional. The driver also got to us in a timely manner(I was told 5 hour wait from AAA) but he came within 20 minutes!!! which was awesome! And this driver is the absolute BEST AND EXTREMELY HONEST!!!!! I can not say enough good thing this about him truly an asset to the company.

I discovered J&L because they had towed my Highlander. The driver was great and prompt. They ended up fixing what was needed and are very reasonable. They are knowledgeable and attentive. The staff are very nice people and I will continue to have J&L take care of my car. Don't hesitate to bring your car to J&L.