Ywo days before this last ice/snow storm hit I knew that my battery was week so since it's the best battery I've ever had I made a call to Brielle Service Center, who had installed a Deka battery 6 + years ago. Phil was great in getting me in the next morning to install another Deka battery. So Thank You for turning me onto this battery brand for my Honda CRV.
Very happy at the level of service and honesty. I feel like he diagnosed a specific problem and just fixed that specific problem. It’s rare to find a mechanic that is trustworthy and I feel confident I now found that in brielle service center.
I’ve thoroughly enjoyed and appreciated the services provided by Brielle Service for many years. Now, with the addition of the most technically effective systems of analysis, service and communication fully implemented, I am reassured that my vehicle is in the best of hands.
I brought a vehicle to them which had failed inspection. They were very accommodating promptly repaired the vehicle and I am extremely happy with their service, pricing and reliability. Recommend them to all and will be going back to them many times in the future. Excellent run business .
The auto professionals at Brielle Service Center are welcoming, attentive and efficient. Comfortable waiting area and friendly staff. I’ve been a loyal customer for almost 20 years. Simply stated, I trust them and like them.
Always a pleasure getting our car and truck service by them. Very honest and forthright which is a great thing these days. Eric and Phil are the very best indeed. Thank you for doing what you guys do best!!! Carlo…
On vacation and had to check out of hotel so I was under the gun to get service work done before I left for home. Dropped off without appointment and by the time I went to breakfast and walked back service was completed. So impressed. Work at a car dealership and not sure if we could have been any faster. Thank you so much.
Brielle Service Center has been servicing my cars for many years and I trust that they’ll give me honest recommendations for my cars. Eric and Phil are easy to deal with and always looking out for my best interest which is priceless! I highly recommend them!
I had a battery problem with my Truck, I Called Phil and He sent someone over to get it back to the shop, Fixed the problem, But more importantly it was fixed in a timely fashion and with professionalism, I would Recommend Brielle Service Center
My car had broken down near Brielle Service Center. I thought it was a dead battery. They came over to the location where i was and attempted to jump the car. The technicians determined that the starter had gone bad. They arranged for a tow truck to take the car to the center and had it ready for me the next day. I appreciate the effort they made to get me back on the road quickly.
I’m so happy I found a trusted mechanic. They diagnosed and fixed my Jeep Wrangler all in the same day! Friendly customer service, detailed estimate, and fair pricing! I will definitely be using Brielle Service Center to service my Jeep in the future!
Great service and price! So friendly too! Thanks s for the quick turnaround around and help with coming to my home for my car with a flat tire! Truly appreciated!
I couldn’t be happier with the service at Brielle Service Center. Courteous, professional and the prices are good. I’ll be taking my car here for everything.
Had an awesome experience Phil was very thorough and really looks over your vehicle and lets you know everything that’s is wrong with you vehicle they are very professional and would recommend them to anyone. Thanks for being upfront with everything
Always fair, reasonable, professionally, knowledgeable, thorough and friendly. We’ve been loyal for decades because they earn it every single time. Fantastic!
After a dentist’s appointment across the street, my car wouldn’t start. A very nice technician walked with me to my car, gave it a jump start, and wouldn’t accept a penny. Thanks Brielle Service!
My car had severe brake issues. Never having done business with Brielle Service Center, I read their excellent reviews and took a chance dropping off overnight. The next morning I spoke to their team and within a day they repaired the brakes at a very reasonable price. Highly recommend.
To summarize, this is not the business you want to trust with something as valuable as your vehicle. Many of the good reviews are for routine services like inspections, oil changes, tires and brakes, but they also take on jobs beyond their skill level, which can result in serious damage to your well-maintained car. Moreover, they refuse to provide paperwork for warranty issues, which makes it difficult to hold them accountable through a credit card dispute or small claims court, especially when they have no shame in outright lying. If you still choose to use their services or need them to check for a warranty issue, insist on getting paperwork for every visit and document everything in emails addressed to them. This way, if they fail to address your concern properly, you'll have documentation to support your case. My failing to do so cost me $2000 and being on the hook to have the car properly repaired.
The longer version… I had been a customer for over two years, wanting to support a local mechanic and generally happy with their routine services. However, when I needed the torque converter replaced, the repair took longer than estimated. After picking up my car, I immediately noticed a grinding/rattling noise which had not been there before the service. I returned the next day and they claimed there was a break-in period for the new part. Despite several attempts of bringing the car back to diagnose the issue, nothing was ever resolved. My experience is very similar to another reviewer that also gave them 1-star.
I eventually opened a dispute with my credit card company, but lost because the shop never provided any paperwork for the warranty checks. In the dispute, it was their word against mine. They provided the initial invoice and another invoice for an unrelated "courtesy" service they performed later to appease me. They falsely claimed that I had not brought the car in for a month and a half and that I had been driving it without issues during that time.
I am newer to the area ! I needed a state inspection. Super friendly. Super quick. Super efficient ! Price was excellent ! I will now have a new service center for all my needs. I feel confident they will not rip anyone off 😊👍
I got my car inspected at Brielle Service Center and it was a wonderful experience. Called that morning for an appointment, and they booked me for that day. The inspection was quick and I even paid by phone. Great experience, and I will always take my vehicles there.
Great experience! I called to make an appointment for an inspection and they got me right in! The gentleman that helped me was very pleasant. He didn’t make me wait at all and had my car inspected and out of there way faster than I imagined. Worth every penny to not have to go to an inspection station. I will be returning.
Phil was so nice and helpful. My family is new to town so it’s always nerve racking going to a new mechanic ship, however he was so helpful and made me feel so comfortable. We will definitely be using him for future services!!! :)
Incredible services and concierge like customer treatment. These guys were great. My son had a blowout on his tire. They quickly helped to change the tire to the spare, ordered a new tire and helped schedule to replacement, all within a few hours. Highly recommended and so thankful they are local!
Been using there services for over 5 years. No issues. Very positive and engaging personnel. I’ve had some crazy issues with cars and Brielle Service Center always went above and beyond the call of duty to repair and guarantee the work. I would not trust anyone else. Erik, Phil and there mechanics should be commended for the work that they do.
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