Quoted $630 plus $250 diagnostic fee to fix a problem I fixed with a $6 tool I bought on Amazon and no mechanical experience!!
The mechanics at this dealership are amateurs at best. They will choose the most expensive solution to a problem if they find it at all. You are better off going to a local mechanic that has a head on their shoulders and not these scam artists.
Tuesday, February 10, 2026 I brought my 2020 F150 into an All American Ford in Old Bridge to diagnose a problem I was having with my truck. The truck was not accepting fuel as it was pouring back out of the filler neck. I assumed since there was recently a heavy snow storm that the vent valve might be blocked or broken.Additinally, I also wanted another ongoing issue to be looked at. The truck has always made a knocking sound coming from underneath that never goes away. I brought it there before but I was told it was normal. However, it's been getting louder. Since I had an extended warranty I was hoping that the service would be covered. The extended warranty has a $100 deductible.
After dropping off the truck I was contacted a day later with a diagnosis. There was nothing wrong with the vent valve. A piece of plastic described as a bottle cap was found in the fuel neck blocking the gas from getting in. The “technician” claimed that the fuel neck had to be completely removed to get this bottle cap out as there was no other way.
The knocking sound I was concerned about was brushed off as it has been in the past as a “Spark Knock” and a known issue that is nothing to worry about.
I was quoted a price of $630 plus tax in addition to a $250 diagnostic fee to fix the issue with the fuel since it was caused by a foreign object and not a defect. Even though I brought the truck in for more than just the fuel problem the dealership wouldn't honor the $100 diagnostic fee.I declined the service as the price was exorbitant and took my truck home. I'm glad I did.
I already owned an endoscope camera which I put down the fuel next to see the problem myself. Upon doing this it was very obvious that this was not a bottle cap but a small piece of plastic bag that got in there somehow.
I ordered a $5.99 tool on amazon, put it down the fuel neck and grabbed the piece of plastic on the first try. Pulled it straight out with no issues. No removal of the fuel neck, The whole job took me 30 seconds. The tool I used is called a flexible grabber and is a common tool that most mechanics own.
It appears the mechanics first instinct was to choose the most invasive and expensive way possible to fix this problem which clearly didn't call for it. Something tells me that All American Ford would have charged me $630 to remove the fuel neck but not actually do the work as it was not necessary. I suspect the mechanic would have done exactly what I did and remove the plastic with the grabber. Either that or the mechanics at this dealership are really this bad and stupid.
We had an excellent experience. The staff were friendly, professional & genuinely helpful. They took the time to answer all our questions, explain my options clearly. The entire process was smooth & efficient, from test driving to financing. Highly recommend this dealership. We bought a 2026 Ford Explorer Active. Great car!!
I flew in to purchase a car and the overall experience was excellent. Eddie Singh met me at the door, as I arrived, and immediately took me for a test drive and finalized all the details. Everything was exactly as they had told me, and there were no surprises. Chris Callahan helped me with the financing and paperwork. I was in and out and on the road home. I would highly recommend the All American Ford in Old Bridge Team!
So today I brought home my fourth lease from All American Ford. This is my third time dealing with the sales manager, Gennaro, and my first time dealing with Marc, the salesman. They worked with me to help me find the truck that I wanted. I have to say they made my experience seamless and enjoyable. Go see them if you're in the market for a Ford. I doesn’t get much better!!
"I recently had the pleasure of purchasing a 2025 Ford Escape from All American Ford, and I cannot say enough beautiful things about the experience. A very special thank you goes to my Sales Consultant, Marc. Marc is a true gentleman and a professional who brings a rare level of sincerity and heart to his work. He didn’t just sell me a car; he guided me through every detail with incredible patience and expertise. His kindness and honesty made the entire process a joyful milestone. I also want to extend my deep appreciation to Gennaro, the Sales Manager. Gennaro runs a top-tier team, and his leadership is evident in the seamless, fair, and transparent way the deal was handled. He made sure I was completely satisfied every step of the way. The final stage of the process was made easy by Tommy in Finance. Tommy was fantastic—he explained everything clearly, respected my time, and made the paperwork feel effortless. I also want to thank Devon, the Rental Manager, who was incredibly helpful and friendly during the transition. Having such a supportive team like Marc, Gennaro, Tommy, and Devon working together made this the best car-buying experience I’ve ever had. If you want to be treated like family, go to All American Ford. Thank you all for your exceptional care!"
I brought my 2017 Taurus SHO here for timing chain and cam phaser work that was covered under warranty. Shortly after the repair, the vehicle set timing-related check engine codes. I requested that the dealership inspect and verify their own timing work under warranty, and that request was refused.
Instead, I was told there were “oil pressure concerns,” but no actual oil pressure PSI numbers were ever provided to me. I also never received a low oil pressure warning or light. Based on this information, I was told the engine needed to be replaced.
At that point, I lost confidence in the service department and had the engine replaced at another shop at significant personal expense.
What made this situation especially frustrating is that the original engine showed strong, even compression across all cylinders (approximately 190–200 psi). Looking back, I believe this situation could have been avoided if more thorough diagnostics and verification of the original timing work had been performed.
I’m leaving this review so other customers can make an informed decision. I expected a warranty repair to include proper follow-up and accountability, and unfortunately that was not my experience. Based on my experience, I would strongly recommend exercising extreme caution when bringing a vehicle here for service.
Stephan was a great salesman! No pressure, no lying, straight to business and answered all my questions. The service options / flexibility at this dealer is fantastic as well. Will definitely return whenever I need another vehicle!
Peter was a fabulous salesman. He helped upgrade me from a 2019 Ford F150 into a 2025 Ford F150. He also helped my wife a week ago with early training in a vehicle and got her into a new Ford Explorer. Peter is very easy-going. He is very knowledgeable and is able to answer all questions. If not, he will find out the answer for you. It was a great experience working with Peter and with All American Ford of Old bridge.
I come from a background of BMW M cars and have always serviced my car at BMW dealers and this dealership felt just like that if not better in some aspects . Coming here and speaking with Devon my service rep he was super professional and very eager to help from the start he noticed my battery on the car was low and had it replaced under warranty that was not even one of the reasons the car was there but it was good to know that good dealerships who take pride in their name pay attention to detail unlike my experience with other ford dealers that are much closer to me but driving 30mins to this location is so worth it. they have a great team and i am supper happy that my car is now back and 100% better then the condition i dropped it off in and addressed all concerns that i had. Thank you for making me a return customer
I went to All American 2 days ago and met Donna who helped me lease a new bronco. the process was absolutely seamless to say the least! Donna is lovely, by the end of the process she felt like family. I was able to voice my concerns with her and she walked me through everything and made sure I was comfortable before taking the next step. She even called me two days after to check in with me and make sure everything was going well. I would highly recommend working with her and with this dealership in general!! They genuinely care about the service they provide you and it shows!
Dropped our ford F250 truck off for service. After paying $2000 in repairs my passenger power mirror stopped working whatever no big deal….. i mentioned this to the service team they said my motor stopped working….. Weird coincidence was working perfectly fine. You can hear the mirror is jammed on something. Karen mentioned her Valet guy might have pulled the mirror out manually by mistake and said to bring the truck over. Upon arrival this rude stuck up service manager came out and she told me it’s my problem lol. She literally said don’t come here anymore lol. What? I wasn’t even asking for a new mirror just help fix the problem. Been going here for years I just recently paid $4000 on two sets of trucks for new tires and alignments. We have a F750, F550, 2 F250s and a F150. Ford Fleet! We love coming here for routine maintenance and they treated us great! Why lose a good customer over a mirror lol? Cmon make this right!
The whole team was incredibly helpful. They facilitated my lease buyout even though the original lease was acquired through a different dealership. They also didn’t waste my time trying to convince me to trade in for a different lease or buy a new car. Everyone was straightforward, friendly, and made a stressful process really easy. Their honesty was really great to see and I’ll definitely be back for my servicing and future needs.
Eddie made buying our new 2025 Bronco a wonderful experience! The entire team at All American Ford was extremely helpful from start to finish. I absolutely love my new ride and couldn’t be happier. I would definitely recommend buying your next car from them!
I’d give Donna 100 stars if it were an option. Donna is incredibly knowledgeable about the vehicle that I was purchasing, she pointed out a few features I was unaware of. I loved the no pressure feel of the car buying experience with her. Donna is awesome and I would highly recommend you visit her to purchase your next car! Thanks Donna!
James was very helpful in finding the perfect Bronco to fit my needs at a price point we could afford. I highly recommend this consumer friendly dealership!
I had a great experience leasing a car with the help of Juan Bernal. Very quick service once you find a car you like and is within your budget! I was out of there with a new car in less than 2 hours. Nothing but good things to say.
I had a good experience buying my 2026 F150 from All American Ford. I am a repeat customer. Have been buying cars and trucks from here for years. I worked with Eddie Singh in sales this time. He was very helpful and made the process easy. I recommend that people go down to see them. Nice dealership with helpful friendly staff.
I had a great experience servicing my Ford Transit 250. Brooke Ancona, the service Manager, was professional and very transparent, keeping me informed every step of the way. Andrew Yulfo did an excellent job on the tune up the van is running perfectly and feels great! The service was smooth, efficient, and clearly done with care, which I really appreciated. Fantastic service all around. I highly recommend this team to anyone looking for quality, trustworthy service.
Marc, Greg, Dave, Joe, Fritz and Chris helping dreams come true!
Thanks for helping me get my dream truck! They go above and beyond for their customers and even further for military and first responders. DO NOT HESITATE to buy a car from AA Ford Old Bridge.
I had an amazing experience leasing my 2025 Ford Bronco from All-American Ford. Marc was absolutely fantastic from start to finish. Not only am I thrilled with the car, but the customer service exceeded every expectation. Marc took me on a test drive, helped me set up my auto insurance, downloaded the Ford app with me for the remote start and lock features, and walked me through all the controls. He showed me how to connect Apple CarPlay, switch to four-wheel drive, locate the hazards, and use every button on the steering wheel. I left with all my questions answered and complete confidence in my new Bronco.
From now on, I will only be purchasing and leasing vehicles from All-American Ford. A big shout out to the incredible owner, Chris, who is humble, kind, and genuinely helpful. He personally reviewed the pros and cons of leasing with me. Most dealerships are pushy or willing to let you walk away, but All-American makes sure everyone is satisfied.
I will be recommending Marc to all my friends who are in the market for a car. I have already received so many compliments and questions about my Bronco, and now everyone knows exactly where to go. Thank you, All-American Ford!
The dealership made the whole process smooth and stress-free. The staff was welcoming, answered every question, and made sure everything was clear and easy. The vehicle was ready, spotless, and exactly what I wanted. Driving off the lot felt exciting and confident because the experience from start to finish was truly great.
My experience started about seven months ago, ordering one of a limited edition Shelby GT 350s. For the majority of the time I worked with one of the general managers, Joe Pedi , He was wonderful to work with having never met him or the dealership before he was on top of the build process the whole time. As earlier stated never working or buying from this dealership before he made me feel comfortable and like I was part of the all-American family. Then when I came to pick the car up, I work with Marc who went over the whole car with me and get me at the door quickly. Of course, let’s not forget about Tommy in finance. Who had everything ready for me so again I was able to get out of there super quick which is we all know doesn’t happen in the Carr industry thank you guys.
We visited All American Ford early yesterday morning to get the oil changed on our 2020 Ford Edge, along with the batteries in the two key fobs that needed to be replaced. Our service writer Karen convinced me that we needed four new tires and a wheel alignment. With tax and my military discount, we were going to be out the door around $1300. Since all of this was going to take a lot longer than the original oil change, I asked for a loaner, and they managed to provide one. It was a cute Ford escape. After a few hours, Karen called and we headed back, straighten out the paperwork, switched our packages from the Escape to our Edge, and got ready to go home. That was when I noticed it. The four brand new Pirelli tires were FILTHY. The tires looked like someone was driving around off road, or at least in some back alley. How hard would it have been to take a rag and wipe the tires with some tire shine, the stuff they use at the car washes. Or just wipe off the dirt. It's attention to detail. The entire process took longer than we had anticipated, and we were already running late, so we just left. On the other hand, we've been using All American since before it was All American, since 1994. We bought this vehicle from this dealership. This one misstep, will probably not prevent me from returning.
I recently bought a new truck from Mike and Tommy, and once again, I couldn’t be more pleased. I’ve bought several vehicles from them over the years, and each time the experience has been smooth and straightforward. The sales team is top-notch—always friendly and knowledgeable. The whole process, from finding the right truck to closing the deal, was hassle-free. Mike really knows his stuff and made sure I got exactly what I wanted at a price that worked for me. I’ve recommended this dealership to friends and family, and I’ll keep coming back myself. Great guys, great prices, and a solid reputation—can’t ask for much more than that! Highly recommend if you’re in the market for a vehicle
Eddie and Chris were extremely helpful, very personable and knowledgeable. That was the fastest transaction that I’ve ever had in a car dealership. No back and forth non-sense. Straight to business. Honest guys. I will definitely be going back when I need the next truck for my business. Thank you guys!
I had an amazing experience working with Eddie at All American Ford. He helped me get into a brand-new car, and the entire process was smooth, transparent, and actually enjoyable. There was no hassle, no games—just professionalism and straightforward communication from start to finish. Eddie made sure everything went seamlessly, and I couldn’t be happier with my purchase. If you’re in the market for a new or used car, I highly recommend checking out All American Ford and asking for Eddie.
Had a great experience at All American Ford in Old Bridge. Marc in sales took great care of us and got us a solid deal on a certified pre-owned 2022 Explorer XLT. He really knows the Explorer inside and out and answered all of our questions.
I originally came in to look at a different used vehicle, but Marc noticed a few things he wanted the service team to check before selling it. When the technicians found issues, he told me right away and refused to sell me a car that wasn’t up to their standards. That kind of honesty and attention to detail built a lot of trust, something I haven’t experienced at other dealerships I’ve been to. And that is exactly why I came back the next week to buy an Explorer from him. This was my first time buying from a Ford dealership, and it set a new bar for how the process should feel.
It was also a pleasure working with the finance manager, which is saying something since most people usually dread that part. He was fast and efficient, yet nothing was rushed and all the details were clearly explained.
Highly recommend Marc and the All American Ford team.
I had a great experience at the All American Ford dealer, I was looking for a lease and they made it happen. My sales consultant Jamie Thalor was great and very professional he took the time to explain everything to me about the buying process, he made sure I was comfortable with the numbers and also how to use my new Ford Explorer, which I love. You will not be disappointed here.
I had an excellent experience from start to finish! I recently purchased a brand new Bronco from All American Ford and couldn’t be happier. The staff was knowledgeable, friendly, and never pushy. They took the time to answer all my questions and made sure I felt confident in my decision. The process was smooth, transparent, and surprisingly fast. Special thanks to Joey C & Joe Pedi for going above and beyond, as well as following up to see how I liked the car. Highly recommend if you’re looking for a reliable dealership with great customer service.
I had an outstanding experience at All American Ford in Old Bridge, thanks to the exceptional service provided by Matthew and Joe. From the moment we arrived, they were friendly and knowledgeable.
Matthew took the time to listen to my needs, answered all my questions thoroughly, and made the entire process of purchasing a new car for my daughter smooth and stress-free. His professionalism and attention to detail truly stood out. I appreciated how transparent and honest he was throughout the experience.
We are thrilled with the new car and couldn’t be happier with the service we received. I highly recommend working with Matthew. He went above and beyond, and we will definitely be returning in the future!
Jul 14, 2025
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