TRUCKiD in
Cranbury Township (NJ)

Our Mechanic told us we needed the King Pin on our truck. I went to Truck ID these people say they are truck parts they KNOW truck parts. It turns out they do not. They sent me the incorrect part. It took several weeks for my mechanic to get an opening after receiving it. Then you can never get ahold of the correct department at Truck ID it is like the 5th circle of hell. So they know they gave us the wrong part but now it comes down too we won't refund it. They won't even do store credit. You don't give someone the wrong part then stick it to them when they want it corrected. Hard Pass on this company. DO NOT GO THROUGH TRUCK ID OR CAR ID OR MOTORCYCLE ID this place will stick it to you.

I install truck accessories for a living. Needed a side camera rvs for a job when one was defective. Went to truck ID said it would make it in 4 days. So I order it extend my hotel room and wait. A week later I need to head to next job site and have to leave that region. I call truck id and ask for my money to be returned seeing as the camera never shipped. Back and fourth I spoke with maybe 3 people. Ultimately for them to steal 200 dollars from me and ship the camera. It took so long before it made it I had completed my entire California work order of 400 trucks. I was back home in Texas before it even shipped. Still out 200 dollars. I will never recommend or us truck id again. If anything is wrong they just keep money and don’t honor garenteed shipping times. After this review I plan to contact bbb and district attorney. Companies like this should not exist.

It was easy to place my order and it was shipped out real quick. The part was an exact fit. Thanks TRUCKiD. I will definitely be placing more orders in the near future

Terrible service, send wrong parts and try to charge me for initial shipping cost. Will be taking legal action against this company, thank God that in my company all calls are recorded

Ordered a part that showed in stock and if ordered by a certain time I would have it next day. 2 days later, still no part, and the order said "processing." Called wondering why this was, and was told that the part had not shipped from the manufacturer yet!!! Why say you have the part in stock if you don't? I requested the order be canceled and I be refunded the price of the part as well as the extra shipping I paid to get it next day. If this is how you do business, then you will not be in business for long. Incredibly poor service!!!!!

Terrible customer service! Put my orders on hold without contacting me, I had the pleasure of finding this out myself days later when I never received my packages. So many other parts places, I will never use this site again! Look at all the other reviews... So many 1 star reviews. I wish I researched about this company before using them.

Should have read reviews before ordering but unfortunately didn’t, ordered 15 gallons of chemicals and the site said estimated ship date would be next day. It’s been a week and no sign of any tracking information. First and last time I’ll be using this company.

Placed my first order with Truckid. 50 tubes of 3M 08061 Clear Plastic And Emblem Adhesive. The order arrived promptly, but the wrong adhesive was shipped. It's been over a week since I reported this with no email or return labels. I called again today and was told I need to wait longer. So until they decide to send the labels I can't be refunded my $ 542.00 due to Truckid's error. I should have read the reviews before ordering as I see this is a pattern with this company. I would avoid ordering from Truckid. PS. I ordered and received the correct adhesive from another company in my google search.

Ordered 3 gallons of coolant and was sent the wrong type. I get it, mistakes happen. In order to correct their mistake I need to wait until I receive a return shipping label, pack them back up, ship them back, and then, once they receive the return "We will process your replacement order." Seriously? Wait 2 more weeks because you messed up? Cancelled order. Plenty of other stores to purchase from.

I ordered 3 gallons of transmission fluid when it arrived there was only one gallon in the box. I have been fighting to get the other 2 gallons that I was shorted and basically after 3 attempts I was told I'm not going to get them because they are sure they shipped 3 gallons, so they basically are calling me a liar. Beware of this company, I highly advise everyone to stay away from this company

Staff is super rude. Seems like they don't care about customer service. I bought calipers through them and they took over 2 months just to send me the return labels for the core. (Wich "come" with your purchase.) I called several times to get the return label only to be told it was being worked on and to give 3-5 business days and to check my email. 2 months later I finally got the email after spending 45 minutes on the phone with a very rude rep who wanted to all of a sudden make it sound like it was my fault why I wasn't getting it. Yeah, my email works just fine thanks. I told them I was not getting off the phone until I had it in my email. All and all terrible customer service. I will say they're pricing is good but can't say I'll be shopping with truckid again.

I purchased the Gates® - DriveAlign™ Automatic Belt Tensioner. The threads for the bolt that holds the tensioner stripped after about two months. The bolt is too short. I couldn't afford to wait and file warranty so I installed two helicoils with a longer bolt

absolute trash of a company. order a part through there vehicle matching system. the part arrived and was wrong. I call in to return the part with hope of a refund, im told I'll have to pay a return fee and shipping. if I used your vehicle match system, why in the world should I have to pay anything for your company's fault.

FRAUD!!!!!! Listen to the reviews not the company. They did me the same way like the guy in the last negative review. Now im about to take it to the Better business Bureau. I ordered from them 1 month ago because on their website it stated that the item was available. Turned out the item was really not. I finally contacted them today and they gave me the BS manufacturer story. I told them that they have until next week to provide tracking or I was going to report this. As soon as I told them this, they canceled the chat session. Lol!!! Now im gonna report this to every review company on the net.

FRAUD! The experience that I just had is unacceptable. I ordered two speakers from them, they were marked in stock, the expected ship date was the following day, and my card is charged the same day. I get an email four days later and my expected ship has changed to the following day after that email. Now I get another email saying my order is postponed indefinitely now due to the manufacturer. Meanwhile, at the same time this exact product is now available on Amazon being fulfilled by the manufacturer. Now where is my refund? They are quiet is can be now.

this company is joke i order locus deep cleaner 10 days later called said they can't ship the product because its hazmat. whats the point of posting all these hazmat item if they can't send it and when i asked for refund it said 3-5 days to approval refund and 3-5 days to get back. and when i asked to speak to manager they said there is no one to speak to. i will repot them BBB

I contacted TruckID on 9/7/20. I placed an order with Conrad in Sales. Paid $600+. I was told it would ship 9/14 and I would have it by 9/17. He said to look out for the tracking number which I would receive the next day. Two days passed and nothing. I reached out to them again. They informed me then there might be a delay on tracking but for sure it was still leaving on 9/14. Well 9/14 came and went and on 9/17 I called back and asked what time my delivery would be made. They inform me that they haven’t shipped the item and must contact the merchant. I was never told it was that delayed. Not once. Not an email or a phone call. I asked when would I receive it. They said they had no idea. I requested a refund. I was told that refund requests had to be approved and took 3-5 business days. On 9/24 I called asking if my refund was approved. I was told that they still had one business day to approve it but I would have my approval by 9/25. Well here we are 9/30. 8 business days later and now they’re stating they need the merchant to give them the money and then they’ll give me my money back. I asked when would the merchant respond they had no clue. I asked again and suddenly it’s 2 business days. I asked 2 business days from when? When i first requested the refund on 9/17? 2 business days from today? They had no idea. I requested a supervisor and they told me a supervisor would call me within 1-3 business days! Absolutely ridiculous. Almost 30 days later here I am no merchandise and no refund. I’ve had to go through my bank to get my money back. Absolutely do not recommend. Absolute scammers! Quick to charge you your hard earned money and not provide a refund or the merchandise. Also beware they have an ebay page and going through it you will find multiple reviews for them NEVER shipping and people not getting their items. You should be ashamed TruckID. DO NOT USE THEM! !

Been using TRUCKiD for all my vehicles that parts are scarce. They always have the part I need. Thank you TRUCKiD.

I run a big rig & they had something very specific to my Kenworth @ a better price then anyone else that had this part! Thanks for the hook up. Out Witting The Rest Inc thanks you :-)

Glad I found these guys! They have the parts I need for my Workhorse W16 at the best prices around! I will definitely be back next time I need parts.

I've been ordering from this company for many years and their customer service is exceptional . We highly recommend them for all parts needs

My package was recieved before est.time well packed good price.2nd part to this 1st Yes they are paying for reviews 25$ gift certificate 2nd after receiving my order which window visors that would not fit windows will not fully roll up 3rd I received email after the fact that my order was custom and therefore nonrefundable or returnable their solution was to force the window the rest of the way up so customer service has to go to no star rating

Wrong info on their website.Just bought a Radiator for a hino and it was wrong called to see if I can get a replacement for it the customer service guy promised to call back and let me know if thay have a right parts never hear from them for 3 weeks

No problems with order. Cheaper than other places and was delivered on time. I would do business with them again.

My muffler came well packaged and sooner then I expected. I got a great price on it. I would recommend using TruckID.

Are these paid reviews on here? My experience has been extremely poor. Been trying to return a $13K order for an exchange since their website was lacking information...this been 3 weeks and now they're saying I cannot return because the manufacturer says it's too large of an order? What a JOKE!! Their customer service sounds like it was farmed out overseas and they speak like robots. I highly recommend you go somewhere else to shop.

My ongoing interaction with my service rep, Jared Jimenez, is always easy and positive. He's helping me to get the best custom components for my car and at the best price!