What clients say about EFR Corporation in Ringoes (NJ)
HI I,M RICH FROM WEMROCK ORCHARDS IN FREEHOLD. I LOST MY FORKLIFT GUY. AN I WAS LOOKING FOR A NEW ONE I RAN ACROSS EFR PHIL AN HIS GUYS TOOK CARE OF ME GOT MY TWO FORKLIFTS GOING A CLARK AND A YALE IT WAS NOT EASY BUT PHIL TOOK CARE OF THE PROBLEMS HATS OFF TO YOU GUYS!!!!
We had a great experience with EFR/The Forklift People. Phil and his team provided exceptional service and were incredibly professional throughout the entire process. They were efficient, knowledgeable, and ensured our material was loaded in a safe and secured manner. I highly recommend them for any forklift service needs!
EFR has always been there for us. No waiting, no price gauging, just honest reliable work. Other companies exist but no one takes their work more seriously. I discovered them when I was using another large company who sent techs out three times without a solution. They made many changes to the machine but none solved the issue. They even had the gall to invoice us for the work they claimed fixed the problem. It wasn't until Phil showed that we were up and running. It took one hour and was a simple fix. If you need help or just need to purchase a machine with reliable maintenance, EFR is all there is.
They were extremely professional and managed to complete a highly challenging unload — taking the kiosk down from a container sitting on a truck, without any dock support.
Phil at EFR Corporation was outstanding! From start to finish, he was professional, efficient, and truly went above and beyond. The quality of his work was top-notch, and he made the entire process smooth and stress-free. I highly recommend EFR Corporation if you’re looking for reliable, high-quality service. Thanks again for a job well done!
Rented a clamping forklift from Phil for a month and couldn't have asked for better service. Even took the time to get us set up on his off day over the weekend to ensure that we had the forklift ready for action the following Monday. I highly recommend The Forklift People to all my customers and vendors!
EFR has been servicing our equipment for many years and have always been quick to respond. Their prices are fair. The quality of the work is excellent. We used to use several of the big-name dealers but between poor workmanship and high prices, we needed an alternative. We found that with EFR. We highly recommend these guys.
I was in a pickle, with an emergency last minute crate that I needed moved with a forklift. They were the only company I could find that would let me hire their forklift operator with the rental. I was separately coordinating with a truck delivery, when I mentioned it they offered to use their truck and save me a massive headache and cost.
I'm not sure my situation is typically what they want to typically do for business, so I won't specify, but if they do I will update the review to recommend especially for that service (I think they can make a nice business by advertising it)
I would have given 4.5 stars because of some lack of communication. I had specified the size, but it seemed this wasn't passed on and the truck operator didn't bring the right one. This also caused it to be randomly dropped off, but it worked out and I was stressed at the time (not because of them), so this probably sticks on my mind because of stress.
highly recommended. I would use them again, assuming I wasn't to problematic of a customer and they would have me
:)
The team at EFR is a great group of people. They know everything when it comes to fork lifts. They have worked on our 1987 Toyota fork lift, and they fix it right right, every time. I highly recommend trusting Phil and his team at EFR Corporation.
Amazing customer service quick time to get my machine, there was something wrong with my machine and instead of trying to fix it and me wasting time at work , the next day they came down with a new machine, really nice people someone is always there to reach out to and is super friendly . I will definitely be using them again
Rich came to our location, a Naval base, to train and certify my co-worker and I for the Forklift (but his training was far more broad than the forklift alone). He is a great instructor, insuring that safety is the top priority. I was nervous but Rich made me feel very comfortable and at ease. I will definitely highly recommend! Thank you, Rich!
Just wanted to take a minute to say how great it’s been to deal with this company. Their service and sales is above and beyond. We have been using them for repairs on our 2005 walk behind for many years. Recently we decided to upgrade to a 2023 walk behind. Rich was our salesman and he’s gotta be one of the best in the business. Any question and problem he was on top of it. Anytime I had to call him he answered or got right back to me. This kind of service you don’t need much nowadays but I highly recommend this company!
The best there is , had my machine stuck outside l, they dropped everything and and came thru to get me up and running, awesome service highly recommend EFR forklift repair, been doin business with them for 15 years.
Rich helped me source a forklift that met my needs. Not only that, he held the machine for me for months based on a verbal commitment. I bought the machine sight unseen. Rich delivered a machine in top notch condition, fully refurbished. You just dont get the chance to business like this anymore, where a man’s word is his bond. I trust Rich implicitly. Not only do I have a fantastic business partner I can trust, but I hope he doesn’t mind If I go so far as to call him a friend. I cannot say enough about him and his business. 10 stars if I could. Thank you Rich. Don’t know where I’d be without you.
WE HAVE A CAT ELECTRIC LIFT. I CALLED MY NORMAL FORKLIFT DEALER. HE TOLD ME TO JUNK IT. I FOUND EFR ONLINE. I CALLED RICH AND HAD A GREAT CONVERSATION. I FELT GOOD AFTER. HE SENT JOHN DOWN THE NEXT DAY. WITHIN 20MIN, JOHN HAD IT FIGURED OUT. A QUICK REPAIR AND WE'VE BEEN UP AND RUNNING FOR OVER A WEEK. THEY DON'T KNOW OUR COMPANY, BUT BOTH RICH AND JOHN MADE ME FELL LIKE WE'VE BEEN DOING BUSINESS TOGETHER FOR YEARS. WE DON'T HAVE MANY LIFTS FOR HIM TO WORK ON, HE DIDN'T CARE. TREATED US LIKE PARNTERS. AWESOME!!!!
Called in the morning & spoke to Rich & he had a service technician out to me that afternoon. Their technician Dimitri was courteous, knowledgeable & explained what was needed for the repairs. He went out & got what he needed for the repair & my forklift was back up & running within an hour. From start to finish, these guys excelled!!
Upon google searching for a new forklift company to get a price for an attachment I came across EFR. They not only got us a great price on what we wanted they are an amazing company to work with. Thanks for everything and you have gained a new customer.
Lew Einfalt
Einfalt Recycling & Salvage
Horrible customer service I will not use them again. They show up 2 hours late and then tell me they have to come back another day cause they don't have parts.
This company is ridiculous and don’t keep there appointment, they lied to me 4 times always gave me a time and never showed up , I always waited for them to show up and never did. I will never recommend this company, thanks for waisting my time
Actual service work was good if not excellent. This is an update to a prior 2 star review from a year ago that was directly related to a billing issue and associated customer service related to the billing. They recently reached out to us in effort to correct the experience which is admirable. They acknowledged the issue and are completing service for us. Based on how they have responded I felt it was warranted to update the review.
Let's see took advice from a rep at there company, I gave measurements away from a deck and the height I would need to be at.....they recommended a 45 foot articulating boom machine. It was delivered and left on the highway four hours late and needless to say the machine couldn't make it up a very small hill so I had to call The service rep to come out while he was here he realized the machine was not big enough to do the job so I called back the service department to see if they could send me the right size and they want to charge me for the entire day for the machine that I haven't Been able to use. And then start the process with the new contract all over again for a 60 ' which is what I should I had to begin with even given this company one star is too much do you need to learn customer satisfaction is important especially when my crew has been waiting here since 7 AM for a machine that shows up at noon but there sorry nope I'm sorry I will not be using your company ever again and I hope others see this review and never use you either thank you
I am the owner of NJ Swingsets and we purchase and do all of our maintenance through EFR. Ask for Phil if you are looking to purchase - honest and down to earth guy! Everyone here is looking out for us a company. EFR understands that if we do well, THEY do well. Great company to do business with! Thanks guys!!!
We are a fragrance company and EFR has been servicing our forklifts for some 8 years now.
They have a very professional group of employees for them. The service techs are thorough and knowledgeable.
Very reasonable pricing for parts and service.
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