Sam's Club in Secaucus, NJ, is a popular warehouse club offering a wide range of products and services. Located at 300 Park Place, this store is known for its exceptional value on groceries, pharmacy items, optical services, home furnishings, office supplies, TVs, and more
**Product Variety:** Customers appreciate the extensive selection of products available at Sam's Club. From fresh produce to electronics, the store offers a diverse range of items to meet various needs.
**Customer Service:** The customer service at Sam's Club Secaucus is generally well-regarded. Staff members are known to be helpful and responsive, ensuring a positive shopping experience for members.
**Store Environment:** The store is often praised for its cleanliness and organization. Shoppers find it easy to navigate the aisles and locate the products they need.
**Pricing:** Sam's Club is known for its competitive pricing, offering significant savings on bulk purchases. Members feel they get good value for their money, especially on everyday essentials.
**Overall Experience:** Overall, Sam's Club in Secaucus provides a reliable and convenient shopping experience. With a wide variety of products, excellent customer service, and competitive pricing, it's a go-to destination for many shoppers in the area
I am writing to formally report an uncomfortable and disappointing experience I had today at checkout involving a supervisor named Jesse.
During my transaction, one item priced at $8.98 was accidentally missed during scanning—an honest and minor mistake that can happen to anyone. Instead of addressing the situation calmly and professionally, Jesse spoke to me with an inappropriate tone and unnecessary attitude. When I questioned the manner in which I was being addressed, I was met with further dismissiveness rather than respectful communication.
At no point was I rude or uncooperative. I remained calm, respectful, and willing to correct the mistake immediately. The issue was not the missed item—it was the tone, approach, and lack of professionalism displayed, especially from someone identifying themselves as a supervisor.
I am a frequent Sam’s Club shopper and have never experienced behavior like this before. The interaction left me feeling uncomfortable and disrespected, which is not the standard of service I expect or have previously received at this location.
I hope this matter is reviewed, and that additional coaching or guidance is provided to ensure customers are treated with courtesy and professionalism moving forward.
Thank you for your time and attention to this matter. I have had a club membership for over a decade.
Zero stars for club pickup. I placed an order, and after driving 30 minutes to get there, they said they couldn't deliver it because it was drizzling. The pickup time was from 11 AM to 12 PM. They sent me a message saying the order was ready, and I arrived at 11:50 AM, only to be told I had to wait until 4 PM. What terrible service!
I’ve been a member for a while but lately the store isn’t what it used to be. There are longer membership lines. Not enough staff to help in the front. There are more younger staff who are seen on their phone. Maybe it’s the last time I renew the membership. It isn’t worth it anymore.
I am writing as a loyal Sam’s Club customer since 2020. I have six accounts with Sam’s Club I’ve always had great experiences with Club Pickup. However, during my most recent pickup, I experienced extremely unprofessional and disrespectful treatment from one of your employees, Jacky. When I parked in pickup spot #2 instead of #1, she began screaming and yelling at me in front of other customers. Her tone was aggressive, disrespectful, and completely unacceptable for any customer interaction—especially for someone simply waiting to pick up an order. I have never encountered such hostile behavior at Sam’s Club before, and this incident left me very disappointed and embarrassed. As a long-time loyal customer, I expect professionalism, basic courtesy, and respect—not to be publicly yelled at over something so minor. I’m requesting that management address this issue promptly. No customer should be treated this way. Thank you,
Rude staff keeps hanging up phone in customer service or either not answering the phone....I placed a curbside order at the wrong location on 10/30/25 for a pickup on 10/31/25. When I got to Sam's my order never came out so I no went inside to see what happened that's when I got a call from this Sam's club and I explained I ordered at the wrong location and I was told she was going to cancel my order and issue a refund in the form of a gift card onto my Sam's card, it never happened that's when I started calling and no one is answering the phone then today they're picking up the phone and hanging up. I been with Sam's since 1993 and this is unacceptable Costco would never I'm going to cancel my membership with Sam's and only shop at Costco from now on.
Waiting times a customer care is very poor.. generally only one person at customer care and they have no sense of urgency.. there has to be a better line for returns rather than waiting an hour. Pls take note Sams Club if you want to improve
Kimberly (glasses with pink stones on the rim) at Member Services is really rude and disrespectful. I just stood in line for over 30minutes because she doesn’t know how to do her job. I finally get to her and she’s rude and disrespectful, as I’m talking to her she begins speaking Spanish to another customer, while holding my phone, and helps them complete a transaction where they had to step in front of me to complete. It’s ridiculous. I’ve given too much money to Sam’s Club to have to deal with this nonsense. She’s hella rude and definitely doesn’t need to be dealing with customers, put her in the stock room.
Bulk shopping. I love this place. Once you know what you regularly need (especially non perishables), this is the place to go. They do have very good perishable food as well but it is easy to over buy until you get used to what you need on a regular basis. I love the app that you can add to you phone to scan, shop and leave when ready. Definitely an huge enhancement.
Being a Plus Member is definitely worth the annual fee. Shopping during hours that are only for Plus members makes it much easier to shop because there are substantially less people in the store during these hours.
I have tried other similar “bulk shopping” stores and I would rather drive a little further to go to Sam’s than a closer competitor.
Sam’s also offers delivery on many (not all) items which is a huge help. If you have never been to a Sam’s location, I would highly recommend at least checking them out.
UPDATE 10/13/21: As my above review indicates, I love Sam’s Club. I am a plus member and go out of my way to shop during Plus members hours. I am very disappointed today that during the Plus hours appropriately 9:00AM they had a fire drill. I was already on my way out with everything scanned on my cart and they required that I leave the cart and go outside. Hopefully the drill will not take too much longer. In addition they have limits on many items although they appear to be fully stocked. This is upsetting and will require many trips. They should do the fire drill at their busiest time if they want to see how well they do.
Also, what type of membership can I get to be able to get as many of an item even when there is a minimum for everyone else. I would pay extra for that membership. (See photos)
UPDATE: 11/22/21: Made our 4 - 6 weeks trip again today. This time there was no limit on water however there was a limited on paper towels, tissues and toilet paper (1 per customer). Luckily the store still looks very well stocked. I love this store but since I get so much when I go, I wish they would arrange for a staff member to assist people to get the carts to their cars. Unfortunately when you walk out of the door you need to cross a busy part of the parking lot to get to where the cars are parked. There is a slight decline into the street and it is VERY difficult to hold the cart back from either rolling someone over, rolling into the street, or rolling yourself over. I noticed they do have more than one person in the parking lot collecting the carts. It would be much more helpful if at least one of those guys would be assigned to assist with moving the cart to your car. I think if they did that, it would be impossible for me to think of anything to improve at this point.
UPDATE 10/21/25:
See mist recently added video about my experience today
VERY DISAPPOINTED on the suppervisor’s response. I waited a few days to post this to calm down. we are new members to the club. Last Saturday I went shopping with my kids, as I was unloading my shopping cart my purse was stolen from my cart. I didn’t realize it at the moment, because I thought I had put it in the front seat before unloading my shopping cart. The. Again, shopping with 4 kids, and one of them being a baby one can miss details. My rating is based on the club’s staff response to my problem. Fortunately not all staff members showed the same Indifference but I think it’s important to let people know that accountability is not a concept known by at least one of the managers at Sam’s, her name is Jackie. I went on Sunday hoping someone turned in my purse , and was greeted by the customer service staff who referred me to Jackie, her supervisor, in hopes maybe she could help me find surveillance videos or some information. I asked about 4 people for Jackie, the last person I asked was waking with another staff member next to her, I told her I needed to speak with Jackie, her supervisor, her response was “why do you need her?”, I told Her my whole situation and the hope to see some footage, and THEN the lady walking with this lady said I am Jackie, and I can’t show you videos, police officers have to come for that. My problem, is not that the videos were not available, I understand the process, I was really disappointed that the supervisor decided to stand there and evaluate based on the need whether she would tell me it was her or not. This is not ok, as a manager you should not hide behind your staff, you should be stepping up and either answering questions or directing people to the right process. Jackie, I hope this review reached you, and hope you know you have some learning to do. Sam’s club, you should have a defined area for LOST and FOUnd, no employee knows where that is. Hope this gets better, we are stuck with a year long membership.
I've always been a Costco member, but when I tell you that the Scan and Go option on the Sam's Club app is a LIFE CHANGER, I mean it.
One of the most dreadful things to do is go to a supermarket (or anywhere) on a sunday. With the app, you can walk in the store, pick everything you need, scan it and then pay for it without ever having to go to a register. That in itself saves about 45 minutes of your day.
Prices are great, the place is always clean, the options are endless and there's always enough space where you don't feel like a sardine walking down the aisles.
After five previous trips hoping to find Clearly Canadian for my kids, I called ahead and was told it would finally be in stock. But when I arrived, the shelves were empty again. Feeling frustrated, I asked a nearby employee for help. He checked briefly and asked another employee and then that employee told me to find someone else. At that point, I was ready to give up.
Then I saw Mike Hooper.
Mike didn’t hesitate. He said, “Let me go check for you,” and actually did. Not only did he search the back, but he came out with a cart loaded with all five cases I had asked for. His kindness, initiative, and genuine care turned my entire experience around. It’s rare to find someone so dedicated to customer service, and Mike truly went above and beyond.
This moment alone made my Sam’s Club membership worth it. We need more employees like Mike — he’s a standout and a true asset to the Secaucus location. Thank you, Mike!
I recently went to this Sam’s Club to purchase the Pokémon TCG collection and was very disappointed with how the event was handled. I even upgraded to a Plus membership (paying extra) so I could take advantage of early entry, but the process was completely mismanaged.
I arrived around 7:40 AM and joined the line without a ticket. At 8:00 AM, they let everyone in without checking Plus memberships, which defeats the purpose of paying extra for early access. The manager, Jeremy, then announced that ticket holders without Plus memberships could still buy at 10:00 AM, and that the rest would be sold tomorrow. That didn’t make sense at all — if there are leftovers, people who waited in line should have the right to purchase them. After people without tickets complained, Jeremy changed his mind and said the leftovers would instead be sold at 12 PM. Even though this policy still didn’t make sense, we agreed, and we asked for tickets to confirm our place in line. I was given ticket #3.
To make matters worse, one employee created unnecessary conflict by confusing me with someone else. A Black female employee was arguing with an Asian man in front of me, accusing him of trying to cut the line without a ticket. Later, she mistook me for that same individual simply because we were both Asian. She wrongly accused me of lying about having a ticket and even laughed at me in front of others, insisting it was me who had caused the issue. This was very unfair and unprofessional, and I felt singled out and treated poorly for no reason.
When I returned before noon with my ticket, another employee, Wilmar, suddenly claimed it was “first come, first served,” contradicting what was said earlier. At 12:00 PM, Wilmar retrieved boxes from the back room and gave four to a woman with two boys, saying they had two memberships. They strongly resembled him, suggesting they may have been family — and they had never been in the early morning line at 8 AM. I clearly remembered who was there, and they were not part of it, yet he gave them priority. He then distributed more boxes to others who had received second tickets with me in the morning, and the product was gone before it ever reached me.
Overall, the way this event was run showed poor management, lack of fairness, and possible favoritism. Customers who paid for Plus benefits and waited patiently were treated unfairly, while inconsistent rules and employee behavior created confusion and frustration. Very disappointing experience.
I rarely leave negative reviews, but the customer service at the Edison, NJ Sam’s Club is absolutely unacceptable — and it’s been this way for far too long.
Every time I try calling Member Services, I either get placed on hold forever or get hung up on. It’s nearly impossible to get anyone on the phone who’s willing to help, let alone follow through on a simple request. And if you ask to speak to a manager, good luck — they’re either “not available” or mysteriously unreachable. It feels like they’re avoiding accountability entirely.
This isn’t just a one-time experience. It’s a consistent pattern of disorganization, poor training, and zero urgency to assist paying members. Basic issues go unresolved. Staff seem overwhelmed or indifferent. The in-store lines are slow, there’s little to no floor assistance, and trying to get help at the customer service desk is a waste of time.
What’s worse is the complete lack of visible or effective management. No leadership presence, no oversight, and clearly no urgency to improve. How is this location still operating like this?
Sam’s Club corporate really needs to take a hard look at the management at this location. Members deserve better than this level of neglect. I’ve been a loyal customer for years, but this experience has me seriously rethinking my membership.
I have been shopping at the Sam's for last 6 months now. Very well organized, easy to find the stuffs especially produce, staff is cooperative. Being such a big place, something it tends to get dirty but the staff is attentive to it and does it up on time. Only thing that I do not like is the merchandise does get out of stock so quickly that we have to keep an eye on the stock.
One of my favorite place to shop is bulk item good prices. Hope they have more items like Costco what is OK and also get Sam’s Club cash the line to get along on the weekends so I try to come on the weekdays parking has many.
Visited the SC Cafe at Sam’s Club. The attitude of the employee at Checkout - Roberson really made my day. Genuinely wish more people had such a positive attitude at work. The hot dog was great !
I stepped into Sam's Club for the first time, right before Walmart, and I was blown away by how massive the store is! It's all about buying in bulk, and I couldn't resist grabbing a bunch of mixed chocolate packages, cute shoes for kids, and some delicious candy. When I got to the checkout, I learned that only members can shop there, which was a bit of a letdown. But thankfully, the friendly hotel staff I’ve been staying with was there and helped me out with my bills! Even though my total was higher than at Walmart because of the bulk buying, I’m thrilled with my finds! Loving every moment in the USA!
Visited this Branch to fix my tire , Juan were very helpful and accommodating ,Julian and Cesar helped me get my tire fixed on time, it's a good team they have here . I appreciate their Work ethics.
I came to buy a membership and the custom service didn’t find anyone who could sell it, I had to wait until some guy came who could do it. Absolutely everything, from buying a member ship to buying a hot dog, everything is very slow. The employees can barely move. The range of healthy or organic food is small. if you're looking for this, it's better to look at another store
I LOVE shopping here too much stuff to list I have pics from my last run to stock up. I'm a locomotive Engineer and spend lots of time on the rails so I need snacks and such to eat while on the road. This is easiest way to stock up pantry and the scan and go is unmatched. Other stores limit you to 20 items...
I always go to this store, the reason is that it sells wholesale items at reasonable prices. It also has a section for baked goods and cakes, a section for meat, dairy, and eggs, a section for vegetables and fruits, and everything you need from household appliances and electrical appliances. You can shop through the sam’s club app, order in advance and pick it up from the store, or request delivery to your home. You can also shop in-store through the app and pay without standing in line. I recommend going for it and making an annual subscription because it's worth it. Not to forget that the staff is friendly, helpful and patient with customers.
Do not ever ever ever purchase rotisserie chicken from there. The employees in that department are either taking the chicken out before the timer sets off or they just simply don’t care!!!! It’s shameful how Sams club can actually sell cooked food that will severely sicken a person!! Find out which employee was in charge of cooking the rotisserie chicken on June 28th 2023. I checked out my groceries at 2:06pm so the person in charge of cooking it during those hours is going to be the cause of a lawsuit when someone gets sick from your raw food!! I will be sending those photos to corporate.
Return section and customer service section are very understaffed. It can easily take 20 minutes to get any help with membership or returns. There optical section don’t accept eyemed insurance. Return is horrible, it took 15 minutes for associate to figure out how to return. I bought membership just because it was offered for free but then I can see why they offered free membership You get what you pay
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