Unfortunately, I came for a battery replacement but the manager on duty who looked lightskin and about 5'3 said they werent doing any installments at the moment since the manager and the young guy in a red shirt said they couldnt go outside. I couldnt get the managers name but I felt disrespected because he kept saying bad words under his breathe to me as the help was useless because not only did my car not start anymore but I almost had to get triple A to help me. Bad store management, if possible I would like this complaint to be heard.
I would first and for most like to write this review about the lack of customer service in this store, I waited for about 10-15 minutes without any help and the moment I got any they took another 20 minutes to find my part so I ended up going to the store in Fairview where I was assisted by a manager named Ravin. I would highly recommend going to the one in fairview as the service isnt just fast but its efficient.
On behalf of the entire team at AutoZone, I would like to take a moment to sincerely thank you for your continued trust and support. Whether you're stopping by for a quick part or relying on us for expert advice, your loyalty means the world to us.
We are grateful to be your go-to destination for automotive needs, and we are committed to providing you with the best service and quality products every time you visit. Your satisfaction drives us to continually improve and ensure that your experience is always a positive one.
Thank you again for being such an important part of our AutoZone family. We look forward to serving you for many years to come!
Ronaldo helped diagnose the issue with my headlight, made sure I purchased exactly what I needed, and replaced the bulbs as well. Hands down the best service. Thanks man much appreciated!
Great experience at AutoZone Today. Jeremy was friendly, helpful, and made sure everything was taken care of. Despite being newly hired, he did a great job and made the process easy. Definitely appreciate the good service.
I had an amazing experience at this AutoZone today thanks to Isaiah and Tyshawn. Isaiah is the store manager and you can truly tell by the way he runs the store and supports his team. From the moment I walked in they were welcoming professional and extremely knowledgeable. They both went above and beyond to make sure I got exactly what I needed and took the time to explain everything clearly instead of rushing me out the door.
It is rare these days to find customer service that actually feels genuine but Isaiah and Tyshawn truly care about helping people and it shows in the way they work. Because of them this location stands out and I will definitely be coming back. Highly recommend this AutoZone and especially Isaiah and Tyshawn if you want great service and people who really know what they are doing.
I had an outstanding experience at AutoZone in North Bergen, thanks to Ronaldo. He was exceptionally helpful, knowledgeable, and professional from start to finish. After another AutoZone location in Bergenfield refused to assist me with replacing my battery, Ronaldo stepped in and went above and beyond to help. He took the time to explain everything, made sure the correct battery was installed, and handled the replacement efficiently and with great care. This level of customer service truly made a difference, and it’s employees like Ronaldo who set AutoZone apart. Highly recommend recognizing him for his excellent service.
Big thanks to Emilio and the entire AutoZone team for their expert knowledge and exceptional service. They knew exactly what I needed and made the process seamless. I truly appreciate their dedication and support
After a stressful day, I was fortunate to have Emilio assist me at AutoZone. He took the time to carefully remove the old light bulb and ensure the correct replacement was found and installed perfectly. His attention to detail and willingness to go the extra mile truly made a difference and turned my day around. Thank you, Emilio, for making a challenging moment so much easier and for your exceptional customer service
just wanted to take a moment to thank Emilio for his outstanding service at AutoZone. He went above and beyond to help me find exactly what I needed for my battery, took the time to change it, and ensured everything was running perfectly. His dedication and professionalism truly made this process seamless and stress-free. Thank you, Emilio, for making a potential hassle into an easy and positive experience
Emilio at AutoZone went above and beyond to ensure I had everything I needed. He took the time to not only help me find the correct part, but also made sure I understood exactly what I was getting. His thoroughness and expertise gave me confidence that I was well-prepared, and I left feeling informed and with the right parts in hand. Overall, a fantastic experience
Went in with zero clue about what I had to buy but victor was super helpful. He told me everything I would need to know for my current and any future purchases. He was quick , efficient and very informative. I would definitely come back and ask for Victor !
I had gone a couple weeks ago and with the help with the supervisor Victor, He chose to take his time with me to understand what I was buying for my car and even with the rush that was happening he made sure to secure all the things I needed and get me out as soon as possible! The experience was very different compared to other locations in a good way! I was out quicker than usual and gained knowledge about my car and what I would need in different scenarios! Amazing experience!
Perfect experience! I had went in for a few parts that I was not too sure on what to get and how to look for it and with the assistance of the supervisor, I believe his name was Víctor, he allowed the experience to be quick, easy and even helped me understand more about cars in general! Without the useful help, I would have been stuck on where to look for the parts and take a long time! 10/10!
A fantastic place with top-notch service. They help you with whatever you need without making you wait, and they make you feel like family. I also want to mention a worker named Daniella; she's a very attentive and professional young woman, always willing to help when you need it.
My Mazda CX-5 battery died last night...after receiving a local jump I made my way to this Autozone on Tonnelle Avenue. I called the shop while en route and connected with Reinaldo; I shared my battery situation to Reinaldo and he was efficient in confirming that they had compatible batteries in store and that it can be installed by Autozone on site and immediately. Upon entering the store, Reinaldo was easy to find and ready to show me both batteries available to me. Following a quick transaction (Duralast Gold) Reinaldo took the lead in committing the battery replacement/swap himself without skipping a beat. What was first an unexpected Monday nightmare was FAST diffused by Reinaldo at Autozone - unbelievably impressive.
I had to go in the store because I did not really know what exact part was needed for my car but the store manager Isaiah was super helpful, extremely knowledgeable and maintained professionalism the entire way through. He definitely helped me get the weight off my shoulders. Great guy all around thank you so much.
I haven’t always had the best experiences here in the past, just feeling brushed off and treated like another customer instead of an individual sometimes; however my most recent interaction with new manager Isaiah Granderson was completely the opposite for the better. He greeted me as he saw me in the store and could tell I needed assistance so he dropped what he was doing and walked me through exactly what I needed. I was truly grateful for the help he provided as I was a little lost with exactly what I needed, but he provided me more than enough information showing his expertise and genuine care for me as a customer and individual. I’ll definitely be coming back here as long as he continues to provide great service and influence this location for the better.
Yesterday, I went to this autozone, it was honestly amazing I got helped by two handsome gentlemen Eduardo and Reinaldo. They were always aware if I needed any help. I bought oil, oil filter and a cabin air filter. Reinaldo was amazing and Eduardo too. It’s a beautiful clean store I would love to go again and again. I love those two workers I need to know when they are there to go more often.
Store 1673 looks amazing, it’s very clean, organized, and welcoming. You can instantly tell this is a store run by a manager who truly cares. Isaiah has created an environment where his team is happy to do their jobs, and it shows in the way they take care of customers. Everyone I interacted with was friendly, helpful, and genuinely seemed to enjoy being there. It makes a huge difference walking into a store like this.
I had an incredible experience at AutoZone thanks to Isaiah. I originally came in thinking I just needed a battery, but Isaiah took the time to really check everything out. He noticed right away that my battery terminals were old and rusty, which was the real cause of some of the issues I’d been dealing with. Instead of just leaving it at that, Isaiah went the extra mile and replaced both terminals for me so I wouldn’t continue to have problems down the road. That kind of service is rare, he didn’t just sell me something, he made sure my car was actually fixed the right way. On top of that, the store looked clean and organized, and you could feel the positive energy from the team working there. Isaiah turned what could have been another frustrating car issue into a solution I could trust, and I truly appreciate the care and effort he put in.
I had one of the best experiences I’ve ever had at an auto parts store thanks to Isaiah at AutoZone. My car gave me trouble out of nowhere, and I walked in pretty stressed, not knowing exactly what I needed. Isaiah not only took the time to listen, but he also walked me through my options step by step. He didn’t rush me, didn’t make me feel dumb for asking questions, and even came outside to help check things out with me. On top of that, the store itself looked great, clean, organized, and welcoming. You can tell there’s pride in the way it’s run. That kind of attention to detail, both in customer service and in how the store is kept, makes a huge difference. It honestly felt like Isaiah cared more about getting me back on the road safely than just making a sale. People like him set the bar high, and I’m grateful he was there when I needed the help most.
I came to Auto Zone in North Bergen because my battery died on me. Isaiah Granderson, help me to replace my battery and even helped me replace a broken terminal! He did such a great job! I didn’t have any cash on me to tip, but I’m leaving him a 5 start review because of his exceptional customer service and deeds! Somebody needs to promote him! Isaiah you were awesome and I thank you so much!
I have to give a huge shoutout to Isaiah and his team at AutoZone. From the second I walked into the store, I could tell there was something different about the way things are run here. The energy is positive, the store feels organized, and you can tell everyone actually enjoys helping customers. Isaiah himself is always approachable, professional, and ready to jump in when needed — you can really see how his leadership rubs off on the whole team. What impressed me most is the level of patience and attention they show. No matter how big or small the issue, they take the time to explain things clearly and make sure you leave with exactly what you need. It’s rare these days to find a place where the staff truly cares about people and not just sales, but that’s exactly what you get here. I left feeling confident, taken care of, and honestly just appreciative that this AutoZone is managed by someone who clearly puts customers first. Thank you Isaiah and the entire team — you’ve earned every bit of these 5 stars!
Store 1673 has completely transformed under the new store manager, Isaiah. The difference is night and day, the energy, the professionalism, and the level of customer service have all gone up. You can tell he’s making a real impact, from the way the team works together to how smoothly everything runs now. It feels more organized, welcoming, and customer-focused than ever before. Big shoutout to Isaiah for bringing such positive changes to this store. Definitely my go-to location!
I had an amazing experience at store 1673 thanks to Isaiah. From the moment I walked in, he treated me with genuine respect and patience. I came in with a question about a part I wasn’t sure about, and instead of just pointing me in a direction, Isaiah took the time to walk me through my options and explain everything clearly. He even made sure I had exactly what I needed before I left. His customer service was above and beyond, you can really tell he cares about people and takes pride in his work. It’s rare to find that level of dedication, and it made my visit so much easier and stress-free.
I just want to give a huge shoutout to the new store manager Isaiah and his team at AutoZone. From the moment I walked in, I could feel the difference — the energy, the professionalism, and the overall atmosphere of the store have completely leveled up. Isaiah’s leadership really shows through the team, who were attentive, knowledgeable, and ready to help with anything I needed. The service was fast, friendly, and you can tell they genuinely care about customers. It’s clear positive changes are happening here, and I’ll definitely be coming back. Great job to Isaiah and the whole crew!
I had an outstanding experience with the manager, Stephany. My car died at the Home Depot across the street, and she went above and beyond by carrying the battery over and installing it in my vehicle. The service was excellent from start to finish, and I couldn’t have asked for a better experience. I’ll definitely be shopping at this location more often.
I would like to sincerely thank Isaiah for his outstanding assistance with the installation of my new wipers. He went through each option and gave me the best one suited for my car. As the store manager, Isaiah's professionalism and dedication to providing exceptional customer service were evident and truly appreciated. His commitment to ensuring a positive experience did not go unnoticed, and I am grateful for his support. Truly recommend coming here.
I went in today to get my battery changed store manager Isaiah took his time and walked me through all the options he has. He even took the time to change it for me, he was very efficient and knowledgeable. He made it look so easy to change I recommend coming here and asking for him!
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