I wish I could give this place 0 stars. The staff here, especially the owner Tony is rude, unhinged, and extremely unprofessional. If you can avoid this place, run! They scream and curse at customers after damaging your car. As the other posts here show, this place is an absolute nightmare.
I agree with most of the bad reviews such poor customer service overcharge for parts and guy at counter very rude demeanor. Ask for parts early in morning before 9am came around 3pm parts not ready. Also on receipt I have one charge and the realized difference of another $10 additional on bank account. I asked about the extra charge he claims credit card machine charge, it's ridiculous BS. I told him on receipt was different and he then rudely ask "what u want me to do". I told him give me the refund of $10 dollars at least he then replied "no". And this was almost a $200 order. Then since parts was not even started being taken off donor vehicle he told me "so u want a refund" with attitude I replied " yeah give me the refund" I walked out so furious. They Lost good business from me always went there for parts never had I been so mad. This whole experience was just horrible. This man always had a bad demeanor I dealt with it in the past and just dealt with business as usual but this time its just too much just done in total rather go somewhere else or pay more for quality parts then deal with him...
SCAM!!!! Bibs auto quoted us $340 online for our old ford truck which is about 27 years old! Body was original in very good condition! Lots of new parts too! They asked over the phone if vehicle was complete and if catalytic converter was in vehicle and I told them yes! When driver got here they said the catalytic converter was not original so they have to deduct me $100! Um the vehicle is 27 years old how in any way can it be original?
Total bait and switch scam! I should have went with company on Craigslist.com that offered me more!!!!!!!!!!
Danny was completely unprofessional. He told me the part was ready, but when I arrived, I ended up waiting an hour—only for him to say it would take another hour. It was a total waste of my time.
Do yourself a favor and just don't do any bussines with these people. They don't know what they are doing. They list a part on carport I called them to confirm they have the part. I.spoke to guy name Dany he told me yes he has the parts ,I drove there 30mins and he told me he doesn't have the part and cursed me called me naMes
I really don't understand these guys. They constantly call soliciting work and when you do try to do business with them. They low ball you drastically on your junk car. Smh
I would’ve gave a five star.when I ordered the part. Customer service was amazing courteous and calm, but when I went to go pick it up customer service, which was another guy he was very rude like I didn’t know what I was talking about just another one of those men that think women don’t know anything
Took steel scrap materiel there. They were open, but no one available to weigh or cash out. Ended up dumping it as I did not have time to wait or go elsewhere.
Would not go back.
I would prefer not to give them any stars. I drove an hour and a half to get there, only to find out they sold it a half hour before I got there. Then when I told them that they should have said something that they sold it he told me pretty much not my problem You're nobody special. I have a lot of friends in Bergen and Newark and I will make sure they will never ever purchase anything from them
Wishing I could give 0 stars.
First, there’s an awful customer service, specially today (Saturday) I call and there’s a guy who’s no polite, I would never recommend anybody to come to this place, what do they sell? They sell a terrible experience, maybe I can give them some classes on how to treat customers
Attitude! Absolutely rude customer service from a young Hispanic female answering the phones…hanging up on customer and then ignoring the next 3 phone calls after simply returning a previous missed call from another representative who was letting me know that what I was looking for was available!!! Pathetic!
Rude coustomer service when you walk in the door no hello no how can I help you. The people at the counter looked like manikins. I asked about the type of car I was looking for didint even look on the computer just said no. I will never go back to this place. Such a shame too I livee in town would have been cool to shop local
Horrible customer service. Said they were going to order a part for me and I paid a deposit. I came back days after it was supposed to be there and "they forgot."
Horrible as can be! I had a conversation with the seller via messenger on FB. We set a time to meet up, once i showed up i went in to the main office to explain the reason i was there and they all seem so confused. I showed them my conversation and they said the car was sold but that I can come tomorrow .... ??? What for ?? the car was sold !!!!! ...this place is ridiculous and unprofessional
Amazing and quick service! The lady at the desk was super helpful! Truck driver that came was polite and pleasant. Thank you for taking our old vehicles and giving me my yard/driveway back! Highly recommend!!
John picked up an impala i had to get rid of today...all i can say is that i wish there were more workers like him, well done ...the girl on the phone was kind... overall i would definitely use them again .
I've called this place a few times and they've taken my phone number and I've never once gotten a call back. If they didn't have what they had or didn't want to serve me they should have just told me. This was especially the case for waiting for replies for tire sizes in stock.
I sold my wrecked car to carbrain.com(yes,someone will buy a total wreck) and this is where they sent me. Brought it here. The 2 girls at the desk were friendly. When i asked for a tool to remove my plates one of the guys said they don't have any but gave me one anyway. When i struggled removing it one of the ladies offered to help and showed she had experience doing it, so I'm not embarrassed for the help. Gave them the title, paid me cash in hundreds. Happy to have cash, sad to say goodbye to my car which would be two years shy of 20 years with me and never gave me a single problem...i regret it now but that's another story.
The people were nice to me. Lent me some tools and eventually helped me get my license plate off.
I was only there to drop off my car which i sold online to carbrain.com
Pats the owner doesn't say much too many , who cares his prices are fare stock is plenty....... stealing is never good so don't take wha you didn't pay for YOU WILL GET DELT WITH.
I don’t recommend no body buy used parts at this location
They sold me car computer and I told the guy the part number and he give wrong computer
And say that is the same parts will fit
My mechanic could not connect the computer
Because is wrong
When I get back to junkyard they told me is not there problem and not giving money back
Manager there talk very bad to customer there is no respect at all
Please not buy at this location
There is so many junkyard near
Those guys is unprofessional
If there is option to give 0 stars will better ,,,,,,,
Bad business location
Bad business location
Wish I could give it 0 stars, they towed my car for a donation, I never got a receipt nor notification. Come tax time, I called them to get a copy of the receipt, the guy told me that they don't have my name anywhere, I managed to dig up the VIN number and he said that they don't have anything with this VIN either. When I asked him to write me another one, he said that if he does, he'll have to pay $80 to the city, so he's not gonna do it. No wonder he couldn't find my info. Costumer service sucks, when they don't wanna talk to you they hang up on you on in the middle of the sentence.
Had them tow away a junk car, the car was in a backyard and was tangled in neighbor's bushes. Other company refused, found them online. The guy was patient and kind and got the car out. Made getting rid of a clunker w no title or keys very easy, definitely recommend.
If you like spending the day at court in Newark Because they pay you for the car and TWELVE days later it gets ticketed at 12:15 AM by Roark St Newark with "fictitious plates" and YOU have to take time off from work, appear in court and PROVE that you did the right thing, including surrendering he real plates, then go for it. Personally I am not very happy with Bibbs at this time, but did spread the word about my miserable experience with them with my coworkers. NJ law states a car must be registered within TEN days. I guess I'm supposed to be thankful the new owner didnt run over small children. I should have donated the car, in the end it would have been more profitable. I see that they registered it the day it FIRST got ticketed 3/6/18. I knew nothing about it until I got a "change in court date" summons with today's date on it. What did the guy think that it would just disappear or that lucky me,the innocent one would get the bench warrent? Bet everyone at Bibbs got a greatlaugh about that. NOT FUNNY BIBBS. I can recommend them only to my enemies.
Driver was behind schedule but ran into nasty traffic. I knew this and he apologized anyway. Very courteous and kind about picking up my car and to situation. Paperwork was ready and given to me. Young lady in the office was also very nice. Thank you for the service.
Place is unreal, rude, and ingorant. Tell you one price and show up with another. They also have someone who cant write down an address correctly. I not only spelt the town car was located but also repeated price I was given and when driver finally shows up. He has $100 less than what was told. No apologies, just told she made a mistake, nope fix mistake jerks.
I have been going to Bibs since I was 17 years old, that's like 30 years now. They usually always had what I needed, plus if they don't they'll order it for you for free and their prices are extremely competitive. They also sell very nice used cars, like $200 and up, it's a one stop shop. They'll even buy your old car or truck. Back in the 80s, you would get more money if you drove it in, I have actually driven cars there without doors, windows, hoods, just on rims, steered with vice grips and even driven in with 3 wheels once, good old days, nowadays if you did something like that you'd be a multi Felon. Good Ole Bibs! Great place. Need a battery? $20 you got one, jump yours, drive over to Bibs, toss in nice used battery and drive away, and there guaranteed too, can't beat that. AAA+
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