I’ve been a loyal customer to this ShopRite, shopping here for over 5 years multiple times a week. Before getting out of my car their security guard took a picture of my vehicle and within an hour my car was towed. I will no longer be shopping be shopping here!
Prices are up significantly in Hoboken. A jar of Bowl and Basket peanut butter was $1.99 as tagged on the shelf underneath the product and is now $5.69! . A couple of other prices were misleading as well vs. what was listed on the shelf. Staff said that you need to go into app for the coupons. I found it extremely misleading as there was no indication where items are priced on the shelf. This never happened before. I have been coming here since it first opened and am very disappointed. Staff not really receptive to feedback. Check all prices as you check out.
2 starer, I had Bowl & Basket chicken other day. And as soon as I opened the leg quarters packet it was kind of a pungent smell like some sort of gas smell or methanol smell. Without trying I trashed it. Opened the drumstick packet, luckily this one wasn't having that smell. Although I cooked and eat. But never gonna buy from Bowl and Basket.
This is a omplete, but quirky supermarket that offers some products unique to its neighborhood. It is well managed and while busy, never crowded. Recommended.
Great store, great customer service! Today around noon I was treated very well by a lady who was working in the meat department, she went out of her way to give me exactly what I was seeking. Very thoughtful and helpful employee! Thank you!
Amazing butcher department. Was looking for hanger steaks but didn’t see on the shelves so I asked and ye shall receive! Not only did I get excellent service the butcher went above and beyond, trimmed the meat to perfection for me which a lot of butchers don’t do anymore. Service that illustrates no matter what the job is, do it the best! They have almost every cut of beef (from tail to tongue). Clean, excellent prices and friendly-neighborhood feel butcher service!
The place is big and has everything. I like the bakery dept. Great place for picking up the last minute cake, pie or cookies when going visiting. Also they have flowers and the liquor store.
The produce department has also improved. Better quality than before.
One stop to get it all.
One more big thing, the prices here are much better than the other nearby markets and the direct delivery services.
I had my first delivery today and items. They’re shopper scanned at the register that are on my receipt. We’re not a part of my delivery. Then I called the store to find out some of those items they no longer have in stock. So within that two hours the items That were scanned at the register I was charged for, they don’t have in stock any longer nor the items that were scanned for my order. How? Employee error. And they say this happens a lot. Employee errors happen a lot
Update: I sent an email and heard back via a form letter that did not address my issue at all! I called up and was told the items that were not delivered would be delivered between 2 and 3 PM and here it is 4:24 PM with no notification From the driver, my bag will be delivered. It would’ve been nice if my response on their contact us page would’ve been read by an employee rather than a pre-edited form letter going out that did not address my issue.
I had an extremely unpleasant experience at the ShopRite in Hoboken that I feel compelled to share. I have been using the Smart Cart system for the last four months without any major issues, until my recent visit. This has happened Thursday 11/07/2024 around 9:25-9:30 am. During this trip, I encountered a problem with weighing vine tomatoes on the cart’s built-in scale. Frustrated but hopeful, I decided to complete the weighing process at the self-service checkout instead.
While doing so, a short female employee approached me. I informed her that the scale on the Smart Cart wasn’t working properly. Rather than assisting or addressing the issue, she proceeded to scan every single item in my cart using the cart’s system herself. This, unfortunately, led to duplicate scans for many of my items. When I pointed this out, she responded dismissively and told me that I needed to scan all items at the regular self-service machines. To add insult to injury, she remarked that I should use a regular cart next time, implying that I was at fault and undermining my intelligence.
Her condescending attitude and lack of understanding were frustrating enough, but it was her behavior that crossed the line into what felt like ignorance and discrimination. This encounter left me so upset that I abandoned my cart and left the store altogether. I do not plan to return after such a demeaning experience.
This type of behavior from employees is unacceptable, and it’s disappointing to see such a lack of respect and competence in customer service. ShopRite needs to address how their staff handles these situations to prevent such treatment in the future.
I can't believe how many people you catch shoplifting!!!! This YouTube shoplifting cured my depression so l thank you and the Hoboken Police.Also you should put a holding cell in basement.Those steps are killer
It's a really big supermarket especially being in a city, so the selection/variety is a lot better than at other supermarkets in Hoboken. There's a fresh seafood counter, deli, and bakery. My only complaint is that self-checkout can often be really glitchy. Seeing other reviews I'm also concerned that they're removing traditional lanes completely, because honestly a lot of people are super slow at self-checkout. I don't think switching entirely to self-checkout will be the efficiency gains management think it will be.
The best butcher ever - Nick Alave !!! Caring, respectful, thoughtful - listens to what you want. Every time we order meat from Nick for family gatherings -sheer perfection - still talking about Easter Prime Rib
I went to this ShopRite to buy a birthday cake for my friend. When I arrived at the bakery department, I picked out a cake and asked the woman behind the counter if I could get writing on the cake. She nastily told me that I had to go the front of the store, pay for the cake, and then bring it back to the bakery if I wanted writing on the cake.
I paid for the cake, walked back to the bakery department and asked the same lady if I can get "Happy Birthday Ricky" written on the cake. She seemed like she did not want to be bothered.
She stuck a small sign in the cake that said "Happy Birthday" and sloppily wrote the name (see picture attached). I could have have stuck a happy birthday sign in the cake myself.
DO NOT GO TO THIS SHOPRITE FOR ANY BAKED GOODS. I also saw a lot cakes that were expired still out for sale.
Online shopping services is a complete disaster . My grandma who I help and take care of always has her orders from online shopping always screwed up. Half of her groceries are always missing and sometimes the items she receives are damaged or expired like bakery items, bread, meat. it’s a shame.
While I have not actually shopped at this store, I frequent watch YouTube, which highlights this store and its superior shoplifting surveillance team (aka Felix) and how professional they are in processing said crimes. While it’s disheartening to see folks using EBT also feel the need to steal, I think y’all should find a store without zero tolerance and theft prevention because you WILL be caught here.
The customer service and overall appearance of this location is sub par at best. Too many of the employees are rude, unknowledgeable, and hate working there (some are nice). A young guy working the customer service desk couldn’t care less about helping me find something that was listed in the flyer. The store always looks like it’s being stocked with piles of boxes everywhere, no matter what time you go. And the app is garbage. Many of the digital coupons don’t show up on the app and you have to have them manually added by the customer service employees, which is a huge waste of time. When I asked if this can be fixed on my app, I was told, “No. That has nothing to do with us, that’s corporate.” Gee, thanks buddy!! Today, I went two hours before closing time and the customer service desk was closed with a sign that read, “Closed, try next register” and an arrow that was pointing to a wall. Hilarious. Then, half of the meat section was empty while a worker was washing the refrigerated shelves with a hose and bucket of soapy water. When I asked him about the ground beef, he told me to come back tomorrow! Thumbs up for cleaning, but hosing shelves down during business hours while hauling the meat to the back is ridiculous. Basically, this store takes the cake for the most unpleasant shopping experience. As someone who always shopped at ShopRite, I think I’m done with this place. Self checkout was the beginning of the end. ShopWrong is more like it.
Tally the droid stalks the aisles.
No complaints. In and out, that's what it's all about, though if you are using self checkout you should get an employee discount.
I've shopped here twice a week for over 5 years now and generally had nothing but positive experiences but recently they changed their self checkout area and it's such a huge problem. It now has about 8 self checkouts right at the windows and it is a wretched experience checking out in direct sunlight. The check outs are shiny so the sunlight bounces right into your eyes and makes it difficult to see the screen, it's hot as hell standing in the sun, I worry about having anything frozen sitting in their bagging areas which have the sun beaming down on them and they never pull the blinds down far enough to stop any of this from happening. Worse yet, the employees will always direct you to ones in the sun even if there are open check outs in the shade. Presumably because no one would choose to use those awful ones of their own volition.
Shoprite, please, change this set up. Or at least buy some window treatments or something so that using these self check outs isn't a shopping ruining experience.
Every time I go to the self checkout lane, I feel uncomfortable because employees here are always hovering over my shoulders as a Latin woman, I feel targeted. This why today was my last time coming to this ShopRite. There’s a lot of supermarkets in New Jersey, where I don’t have to feel uncomfortable. When I shop.
Amazing music, HUGE alcohol selection, wide variety of goat cheese flavors and pasta shapes. Did I mention that they have candied walnuts? If you’re a grape lover this is the place for you. Didn’t want to leave and go home.
Two stars because we actually got our food and the manager was really nice — but the level of disorganization of the pick up process is appalling. Placed an order for pick up through the app (which doesn’t allow you to say when you’ve arrived or where you parked by the way). Literally nobody knew where to find the order. I called and spoke with a manager who directed us to come inside the store to customer service (which was what we tried to avoid by placing a pick up order to begin). Manager had to track down the groceries and handle getting them to the car himself because his staff was clueless. Over $300 in groceries, traveling in pouring rain, and 45 mins of staff confusion — a mess. Advice to customers: Order delivery or shop yourself to SAVE time. However, I will end where I began by saying the manager was professional and handled the situation with care — the only reason I will not give them the one star this process deserved.
I have seen a video about this Store claiming to international students to be shoplifters. Being professional as well as businessman I can definitely say that those two girls were not ghettos. It was their misunderstanding or ignorance of the way they just dealt with that guy as if they were shopping in India like. In India shop owners.generally trust customers.Just it is a simple logic to say that the students who paid great amount of money to study in America would compromise like this? I don't think so. This shop owner is definitely a racist. Instead of educating customers he made them to suffer for their ignorance. I suggest Indians ,Asians and browns better not to go that store.
Love the digital coupons but when none of your self checkout handgun scanners work and the machine scanner won't scan your savings card, it's kind of hard to use the savings! Then your self checkout host doesn't want to help only makes it more frustrating!
This may be the best Shop Rite in the entire chain. It doesn’t have the warehouse-y or dated feel of many of the other locations. It’s clean, has an extensive meat department, parking, and prices are very good compared to most of the local competition. The staff has always done right by me. They recently changed about half the checkouts to self-service, which I personally like. It can get very crowded on Sundays and around holidays.
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