The cashier her name is Jennifer tells me welcome to AutoZone and I said thanks I ask her I need help I need some wipers for my car and she said sure I got you and she tells me what kind of car you drive Honda Civic 2004 and she tells me the sizes I need and she brings it to me and I said thanks and Jennifer is a great person
I had a very frustrating experience at AutoZone. There were many customers waiting, and the employees seemed unorganized and inattentive. Fredrick appeared to be the manager, and if he is, the store really needs stronger leadership and better customer service. One employee even said she was too busy to help, which made the situation worse. Customers deserve to feel acknowledged and assisted when they come in for help.
Remi was great. He helped me very efficiently in doing a diagnostic test. Took less than 5 minutes and i know exactly whats wrong with my car & also explained it to me thoroughly. Thank you Remi. Appreciate you.
I have never met someone so knowledgeable and understanding towards My needs. Customer Service Manager Rasheem went above and beyond to assist me and He listened to My every explanation of My need and I walked out with confidence on Amy purchase
Rasheem was a great help I was gonna wait till I got home to put my wipers and he helped me out…and not to mention has such a great sense of humor… thank you for your help..
Very bad customer service! A girl attended to me and said the item was not available without making the slightest effort to look for it; finally, another young man did look for the item I needed.
It's cool , the customer service was on point however seems like they need more workers to effectively manage the crowd. Also the workers need to be more knowledgeable about the car parts and products they have or dont have .
Came in today to get a battery replacement and installation manager rasheem helped me with no problem and was happy to do it im very thankful and pleased with the excellent customer service I received.
Rasheem my man is the best in there, anything you need let him know he do his best to find it and go out his ways to respectful to you, NOW HE DESERVE TO BE THE MANAGER
Today at 9 AM, I went to the AutoZone at 330 Broad St, Newark, NJ 07104. A young man named Kenneth helped me. I was short on time and had an emergency because the battery in my car key had died, and I needed to move my car urgently since it was parked in a spot where they were about to start work. From the moment I walked in, his service was terrible. I showed him the key, and he told me I should have opened it myself, that he couldn't. I usually go to the AutoZone on Harrison, and the people who work there are always very friendly. He clearly didn't know how to open it; he didn't have the right tool. Instead of helping me, he went to another register to start ringing up someone else. When I finally managed to open it in my desperation, I showed him the type of battery, and he said, "Oh, I don't have that one." This young man's attitude was awful. I really don't plan on going back to this place. As employees, you should be ready to help the customer, but in this case, it was the complete opposite.
Best autozone and town Rasheem has been a great help throughtout the fixing of my vehicle. He is very helpful, friendly and truly cares for the customer. He's the guy to go to.
Great service was on and out I recommend this store to everyone but I really appreciate the service I recieved from Rasheem Malik-king he was great and swift iffecient
I always shop at this location. Friendly and helpful. Especially RASHEEM. He helpful and will have you leaving with a smile on your face. I know he’s gonna see this lol you helped me with my battery lol
Do not recommend this store… you get there asking for any help the only answer you going to get out of their mouth is(Whatever you see on the shelf is what we have) and that’s it…and they not even look at your face…
I want to give a big thank you to Chris at AutoZone for going above and beyond. I needed a new battery, he was able to find the new battery to replace the old one and he went out of his way with some other services I needed, amazing person and respectful, patient, understanding, and friendly we even laughed a bit. He was kind, professional, and incredibly helpful. Great customer service like this deserves to be recognized. Thanks again, Chris
The parts were great and fit as advertised. The only complaint I have is that part of my order was placed for pickup in Boston at an AutoZone there. But all in all the employee in Boston was very good and helpful in returning the amount back to my card and helped me to be able to get the parts at a store near me.
Brian was helpful, not only find the right headlight bulb for my car, also install it perfectly, save my time and money to avoid trip to auto mechanic.
I want to give a big thank you to Mike at AutoZone for going above and beyond. It was raining when I came in needing new windshield wipers, and not only did he help me find the right ones, but he also installed them for me in the rain. He was kind, professional, and incredibly helpful. Great customer service like this deserves to be recognized. Thanks again, Mike!
I had an amazing experience’s at 330 auto zone Broad Street Newark, New Jersey. Doris was the best attentive, cooperative explain to the tee for someone who don’t understand cars like me. I’ll definitely go back. Great experience check them out.
Doris in the North Newark store is absolutely amazing and so helpful. She went out of her way to help me with everything I needed AND was extremely patient with me because I am a girl who needs much help in an auto store. She explained everything with knowledgeable detail in both English and Spanish. THANK YOU :)
I just had the worst experience at this location with my brother who has one leg. We were in line behind 3 people the employee told us to wait that she’s coming and never did. They took everyone else but us. Then proceeded to get smart and disrespect my brother. When we attempted to ask why were we being last . The employee was flirting with customers instead. Yelling at them as they walked out “come again” very horrible . And I will be talking to a manager I have videos.
Great attitudes all around!!!! One of the better ones to go to and really get great customer service, the manager Fabiana is a God send!! Thank you guys again.
Gotta admit super helpful group of people. Since it's located at sixh a major junction it's usually pretty busy. But they work hard and it shows. To be honest, they seem like they have a close bond so it shows in the way they treat their customers. As long as there aren't any rude customers that go before you, your trip should a smooth one.
This place always been my favorite great service always willing to work on your car even in the parking lot so come out of the store take a look at your car and you know what's wrong with it will tell you exactly what you need and how to fix it or even fix it their self right there on the spot I believe AutoZone's one of the best car service places in the world just my opinion.
I Went in with a issue with a battery I purchased from them a few months ago. They didn’t hesitate to help me right away and get it taken care of for me. Great customer service. Rafael the manager I believe was very helpful and assured that my expectations were met. Very grateful to have a parts store with great management who are willing to help and make the troubles of car issues a breeze.
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