Melanie, Wilfredo, And Stephanie and Patricia were very helpful to me. To the stockholders of the company of Advanced I give this store 10 stars I know its only 5 stars , the spirit and the community service is great. I really love this staff opposed to some of the staff through the years that was TERRIBLE. Once again I love this staff, very very helpful to our community. Ps. Big Will Davis the lll( City of Newark Worker)
Stephanie, was so professional and helpful in my purchases and she has a great personality, and she's very attentive to her customers. thank you Stephanie for the experience I received from you.
Susan Wallace
had an excellent experience at Advance Auto Parts thanks to Stephanie. She was incredibly helpful, knowledgeable, and friendly throughout my visit. She truly made my experience stress free
“I wanted to take a moment to commend Iyonnah , Every time I visit to conduct business, she is always there to assist me with a friendly and professional demeanor. Her dedication to helping customers is outstanding, and she consistently goes above and beyond to ensure my needs are met promptly and efficiently. Iyonnah exceptional service and helpful attitude make my experiences pleasant and stress-free. Thank you, Iyonnah for your excellent work!”
Newark NJ: place looks like a dump and there's a bunch of people fixing cars on the parking lot and blasting lousy music. And the product selection is poor.
Shows they open at 9am but person with key arrived at 9:12 and opened at 9:20. I waited outside and instead of "good morning sorry I am late". I was greeted with can I help you. As if he was the one waiting in 20°F weather. Came for a serpentine belt that broke on my way home. After being stranded OMW home at 2 am with no heat and low battey due to belt breaking. Google said opened at 9 am. Young Lady working February 2 was very pleaseant However, leadership gentleman was rude with an instigating manerism. Please replace key holder gentleman position with young lady that arrived on time and parked in front of store until he arrived. She also said good morning to me and other gentleman waiting in front when she arrived.
I will absolutely NEVER BUY anything from Advanced Auto or from this location… sold a faulty alternator, $300 down the drain!!! I lost my receipt & part numbers weren’t good enough to retrieve the transaction—they did not exist!!!! Not to mention terrible customer service, the female manager didn’t have sense enough to escalate the situation or recommend a solution… telling someone that there’s nothing u can do is absolutely unacceptable… just ghetto, rude & unprofessional!!!!
Poor customer service, they give you damaged parts and they don't want to take responsibility and they don't give you your money back, they don't take responsibility and they tell you as a customer that you damage the parts, it will cost them or the manager since no one takes responsibility for who is a manager and who is not a manager.
Horrible service helpful at all.
I stopped by after work because my front bulb went out. I waited because the rep was on the phone. I proceeded to ask him if I gave him my phone number if he would be able to tell me which bulb to get? He said no, I would have to TAKE THE BULB OUT so he could tell me. I explained, "I'm not sure how to do that I don't have the tools. He advised me to ask one of the guys in the lot. I then called my Advance Auto location in Brooklyn, gave my make and model and they were able to help me over the PHONE. A customer in the store then helped me find the bulb because he was still on the phone, and I guess another that was called off of his break rang me up. The only reason I went here is because it was the closest that was open.
Great place, they greet you very kindly when you walk in. If you need help or look like you need help, they're right there to help when available. I say when available because a lot of motorists enthusiast go there. But, don't worry it'll be 5 people in front of you then all of a sudden it's 1 person. It's very well litted inside store with spacious open aisles.
The service I received at this location was awesome, workers greeted me with pleasantry , i was able to get my the correct part i needed the lady who helped me also explained the importance of changing my belt along with the alternator
Friendly co workers and Manager. Had a issue with my receipt barcode and couldn't help me at a different location. I took it to this location and they helped me out and I was able to get my money back. I appreciate ya !!
Good service knowledgeable staff, however they did not have the parts available for my 97 Mercedes and they lack a lot of parts for older European models without even the option ordering them, hence the 1 deducted. Other than that, great knowledgeable staff and warranty and exchanges w/o questions.
The only reason this does not get a 5 is because of the initial mgmt encounter. I would to give Iyonnah a 5 star. She was professional and resolved my issue immediately. I was grateful that she was able to assist. She deserves a promotion
I found what I needed with the help of Iyonnah. She was very helpful. She took the time to help me find my engine oil & filter. She was very knowledgeable, so 5 star service!
I went there for front brakes the guy gave me back brakes. I did not know until we got back to the place and they started working on my car and the dude said these are back brakes I thought you wanted your front brakes done had to get it over to take the brakes back and then they called another store to get the brakes I was like I'm not doing that. Than reimbursed got me some break from another place at a cheaper price.
I called to check prices for a tool and to see if they had in stock. I was told “you’ll just have to come in”. Definitely NOT going in to this location, and they definitely won’t be getting my business. Gawd awful customer service from the get-go!!!
Nice and helpful Staff as someone with anxiety who was clueless in the store I felt comfortable asking for what I needed and I went in twice in the same day
I bought a new battery with a warranty that wouldn't hold charger I later found out from a mechanic. After buy a portable jumper for 80 bucks they refused to honor my warranty I guess because I'm a woman.that place is only good food loner tools for the street mechanic out side in the parking lot at least there you can get quick Service on a car repair right away at a good price just for the labor.
I start out by saying this. The attitude of the employees are terrible. The lack of patience, professionalism, and not just to me, but to other customers. I watched as they were short with ppl and as a consumer left the store the employees talked about the person in presence of other consumers n this is upper management . The purpose of me coming into this particular branch is because I purchased the wrong item from another branch n there was too much traffic to go back n exchange it. So I went to my local AAP NEVER AGAIN WILL I STEP FOOT IN THERE. My experience with there attitude and rudeness was enough. Lyons avenue n Maplewood are the best locations to go to.
A UPS Package was held at this location for a Cartier frame over 1K and they are not able to find it. The person who picked the phone was so rude and literally told me is not their problem that they were not able to find my package even though UPS stated my packaged was being held there..
Oh this store is crazy lol everyone has an attitude , bro at the counter cut me off before I could finish my sentence and I’m my sentence I’m about to tell him what I’m looking for & make & model. I repeated it twice . The fake security guard staring you down . It’s so weird and uncomfortable in there.
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