The staff in the office were very prompt and helpful! Super quick and easy + they recommended a great towing service to help me get my bike home. I appreciate the help!
Company sucks sooooo much that they have ruined my car with scratches on the rear right quarter panel, rear right door, rear bumper and the under body. Also some sensors on my air ride height got messed up when they towed it cause all 4 air bags to collapses. This place sucks please this place needs to be out of business at once. Horrible service.
When we received our truck it had no AC and it was a 90° day. We were driving in it for 13 hours from NJ to IL. When we dropped off the truck we immediately reported the problem. The area manager for U-Haul is saying they cannot give us any sort of refund, only an $100 travel credit which we would never use because we aren’t moving anytime soon. Very upset and confused by this as others have reported getting half of their money back and we spent over $1000 dollars and almost got heatstroke.
That place is a rat nest . Towing company working with the newark police must be a sad joke. They damaged my van . Monday will fill up a fornal complain and a report with same pd they work. What a disgrace
Predatory towing with a contract. They fatten up those tow fees and have you running around like a rat. Ubers + tickets + fees + release forms (if needed). Registration was expired for two days and they wasted no time calling b&c. Thank god im leaving newark next week.
They towed my car in Newark which is cool no problem. But now my brand new Audi Q8 has a malfunction light on and the night crew guy, Jose, apparently doesn’t know who he works for, who the manager is, or who works during the day. I’m taking my car to the dealership tomorrow morning and I’ll be suing B&C for however much it costs to get my car fixed which will be more than the chump change I paid to get my car out of their yard.
Update: Took my car to the Audi dealership and these morons did over 5k worth of damage. When I called back they directed me to 31 Green St to do a civil complaint. Didn’t even direct me to the correct place. I had to go to 22 Franklin St to file a police report first. I will be suing them for not only the damage on my car but loss wages due to the fact that I won’t have a car and I’m a realtor that needs a vehicle for work. Good job City of Newark and B&C Towing.
They stole everything out my car even broke my light cover trying to steal my light the manger was very rude I was told by 2 reps they was sending the manager a email which the manager told me they don't use emails I paid 580 on my receipt he only put I paid 500 after paying I asked him wat was next he told me what u mean go find your car which was muddy and I had no knowledge of what direction to even begin to look for my car overall I had a big not in my window please do not tow because it wasn't started so after 2 days of them telling me they didn't have my car the still charged me as if it was my fault they didn't have they daily logs of cars coming in and out I will be filing a civil lawsuit for everything that was stolen out my car
This establishment allowed someone to commit fraud on my account by paying them with my stolen credit card. Reporting to the Better Business Bureau. Now my account is closed and I’m being held accountable for this shady business.
I never waste my time with giving businesses bad reviews. But I had to in this circumstance.
It’s not like this review even matters, because they are getting business regardless from the city of Newark. Unfortunately, no one will ever hold them accountable.
I have dealt with this company now 2 times. Both times I was shocked at how inhumane and ruthless these guys are. But ofcourse, when you are in this line of work, you are paid to have a cold heart.
Most recently, these people towed my car after having to take my baby to the pediatrician for something urgent. I didn’t see a street cleaning sign and I was only gone for about 25 min or so. When I went to pick up my car from the towing company, both of my rims on the left side were scratched. My bumper also had a dent in it. And cash I had in the glove compartment was gone.
And on a different occasion, a buddy of mine also got his car towed. This was last year. When we went in to get it, we saw a poor Central American women inside pleading with them for help. She had a baby on her. She was begging them for a discount. She had recently come to this country and someone gifted her this car. She didn’t know how street signs worked in America so her car got towed. They were so mean and rude to her. Poor lady was crying with a baby and they treated her like crap. Funny story though, my buddies car also had some scratches on it as well when we picked it up. He took pictures, reported it, etc.
But ofcourse, no one will actually hold them accountable. These guys are benefiting BIG time from the city of Newark.
Definitely pricey and the hours being 8-4 is not ideal but I was in and out there to get my car the day after it got towed (which was on me for not reading the street sign) with no damage done to my car. All I needed was my license to get it
A note to those who got towed: you are about to enter the Twilight Zone. You will call this place to confirm that your car is there and the being you're speaking with may at first appear to be human but will soon reveal otherwise. A being who hasn't been released out for daily sunlight in years and therefore, can't emote anything but rage and contempt. While you're tempted to respond in kind, treat this hollow being with extreme kindness. He wasn't loved as a child and his cold killer stares are really a cry for help. He goes by the name Mike, but try a more soothing name like poor baby Michael, to evoke your empathy for a being that is so deeply deeply damaged, you may mistake him for someone who shoots innocent animals for fun. If he screams into the microphone, it's because his inner child is screaming for someone to save him from the towing hellhole he never imagined as his future. Your kindness may not be met with any in return, but you at least get to escape this Twilight Zone and go home to friends and family that can soothe you from your terrifying experience. Poor baby Michael is forever stuck behind a thin acrylic wall, looking out onto you and me with a deeply sad yearning to be free, no matter what amount of money you pay him.
B&C was amazing they helped me when no one else could!! Would highly recommend them to anyone needing semi work don. They are very knowledgeable and amazing people with great prices!! Thank you B&C!!
The owner towed my Freight shaker and My load after I was t-boned by a SUV that ran red light. I never had experience that everyone is posting he not only gave me some where to lay down till my truck got back on road but he went out his way to take me get supper and lunch. He also delivered my load to Pfc so I could get back to my family after my truck got fixed. Treat people the way u want be treated!!
Got towed for a street clean violation (as there was no where else to park coming home from work at 5am) & couldn’t pick up car first day because I didn’t know I was towed until I was going in for work (I start at 6:30pm). Went to get it at 9AM on the second day and didn’t notice the new scratches all around my vehicle until the sun shined. I have new scratches outside of my headlights and scratches running from the backseat passenger side door and roof side. This business needs better drivers who actually knows how to store and park cars because now on top of that high bill of 2 days in the yard plus the parking ticket— I now have to pay to get these scratches removed! This experience couldn’t have been any worse! Hire drivers that can park!!
If I could give a minus 1star i would, the front desk individual is extremely disrespectful and nasty to customers. After paying for my tow the man told me through the red gate and down the aisle. Now there are over 100 cars in this lot. I walked by could not find my car. Came back to the office and told him, he proceeded to tell me should I hold your hand to get your car. I told him he has a lot full of cars and it would be nice if someone could direct me where to find my car and which isle that I should be looking. I went back out and continued looking for my car and found it after 10 minutes. It was parked in a muddy pile of water, I had to access my vehicle from the drivers side. Due to the height of the water I had to climb into the passenger seat to get to my vehicle. I had a 4 year old baby with me and it was extremely difficulty. This place is horrible , and has nasty, disrespectful and racist workers here. Good luck to anyone who has their car at this facility.
In the name of Christ, expose this businesses unethical practices. Charged me $500 to release me car, but would not properly give me details on how to get my car released. Visited this place more than 4 times. They are trying to keep your vehicle.
I’m convinced they have a contract with the city. They pry on those living in the city. They are outside waiting for those who do not move their car for street cleaning so they can tow it and charge you $233. It has been years but they got me today. I wish they were this diligent with towing when outsiders park in permit only parking!
Towed my car while I was in class at NJIT, they also damaged my car and won’t pay for any damages. Told me to make a complaint but a complaint isn’t goin to do anything they will just throw it to the side. Its also $230.33 just to get your car back
pro: during office hours they seemingly are great about answering the phone
con: i just mentioned office hours…. a towing company that ISNT 24/7!!!!…..?????
and the powers that be can only be bothered to hire a nearly good-for-nothing security guard bw 4pm-8am… the person can’t even tell you if your car is in this companies possession!!!!
hours are ONLY 8-4pm…. for those of us with day jobs….. til at least 5pm….. who live a good half hour away…..you get the point
This is the worst company I have ever seen in my life. They are disrespectful, abusive of power and embarrassing for the city of New Jersey to even consider to use this company. This company needs to be cleaned up, The owner should be embarrassed about his employees And performance.. If you feel like you’ve been abused or taken advantage of or anything in that nature, please report to the city of New Jersey, this company does not deserve a license. Over hundreds of similar reviews. SHUT THEM DOWN
I'm so grateful for Danny, Frank, and Al (I believe). My friend's car was towed, and although there was a fee, and we were not happy, the staff was personable, treated us with respect, and assisted as best they could.
We are truly grateful. The car was kept in good condition as well.
The reason I rate it a five is because how quickly things got delegated. My son got there, gave the information of his car, they allowed him to get his registration out his towed car and they charged him $157. He paid and got his own car that they towed during street cleaning. He wasn't to happy to pay the $157 to get the car out other than that they do their job well
Absolutely horrible company. They were abusive to me and used F word over the phone. My car was involved in a crash and the police called this company to tow the car. To release my car for repair, I asked them to accept the payment over the phone by credit card because I live over 300 miles away. They refused and asked me to come to their facility and pay by cash or credit car otherwise my car will go nowhere. Despite my plea that I am 5 hours away they wouldn't budge and even used abusive language. My car is still there and I don't know what to do to get it back. Warning to all drivers: Run away from this company. You will be in big mess if somehow your car is towed to this facility.
Received a phone call that this company was asked to tow our trailer by the local police department. Apparently, they had our trailer for 2 months and were unable to get in touch with us (so the owner said). When I asked about him helping us out on the price, the owner said "that's the standard rate", I then replied with "Oh, Ok then...What forms of payment do you accept", he then started saying that we should know where our trailers are and that he knows where his are. Yea, you have 5 trucks (maybe) and we have 200 units, ya jackass!! We deliver to that area all the time and we must have missed that the trailer had not moved for a bit or assumed that it was being bounced around that area.. Again, I asked what forms of payments they accepted and he started arguing with me, I told him I wasn't going to argue with him and I guess he didn't like that to much because When I asked for the 3rd time what form of payment they accepted, he said "Cash Now". Then he told my driver that he would charge us $700/day for storage if we didn't get the trailer off his lot that day. Absolutely Unprofessional, this is the kind of company that gives tow companies a bad name! DO NOT USE!!!!! SCUM!!!!! You make me ashamed to say I'm from New Jersey!
Towed me 3 times (different spot) because apparently there was a sign that said "no parking" for street cleaning. I went with my friend to take picture to prove there was none since it got knocked down or something. (its Newark, sometimes the signs are missing) They said there is one every block and we walked the entire street and saw none. I tried explaining and they said then peruse us in court and then hung up. The tickets/tow cost is cheaper than court fees so they know they can get away with towing students. I had to walk from Rutgers to them 3 times (4 miles) in the cold and rain at night with my books and laptop. One time I paid ahead of time but by the time I got there it was the next day so they charged me an extra $10. Every time dealing with them they were rude to me. Such heartless people...They go in fleet of tow trucks and they wait for the time so they can tow you and collect their prize. I actually SAW my car being driven away once, they are VERY good with time when they have to be, like to the second they wait to screw you over. When I picked it up they rough handled my car because it had the mirrors pushed in and some scratches. They feel very arrogant and powerful when dealing with customers...uh I meant victims
There isnt much to say about this company besides for just being a straight up fraud. scamming every day hard working people at their hardest moment. after reading reviews and having an encounter with them today. i feel obligated to tell everyone of you that has been taken advantage of to file a NJ complaint: njconsumeraffairs.state.…
lets end this tyrany and false belief of power because they are licensed by "policce" oof.... enough complaints come in and they lose their license.
Help me prevent the next innocent person from being taken advantage of by these animals
These guys are scumbags. They are hateful people that don’t give a damn about anyone but themselves. I gave them a call letting them know I was on my way to pick up my car because I live far and it was closing in 20 minutes. I told them please to wait just five minutes that I was almost there. Once I got there they refused to give me my car because I showed up only 2 minutes after they closed. Just 2 fricking minutes. Scum low life people they are!
Website
