my tires my car has new tires and sensors soThese people is a big scam my car I’ve been driving the whole day no problem I parked close to their driveway they claim I was blocking it which I wasn’t then I came out 2 hours later my car was gone and I went for the release and they told me that my car RR was flat and I said how and they said that’s how it was which is a lie I just went in my car has sensor if it’s flat it will tell me so when I got my car back my sensor stem was freshly cut I have a cap on all my sensor and they used a cutting pliers and break my sensor to use it as a excuse to move my car mind u the towing company is infront of my house and they charged me $410 to jus pull it up the drive way less than 1min work and they damaged for them to tell me it was like that and I had jus got them done is crazy they way my sensor was cut theirs no way I wouldn’t notice it cause it’s broke completely. And the air would come out fast so what they did was break it then call the cops. To make it legit to report.
God will awake u jus remember my words god has his ways and he going to make u pay the price of what you’ve done to my car
don’t use them you’ll regret it they’ll do anything to get money
don’t use them you’ll regret it they’ll do anything to get money
don’t use them you’ll regret it they’ll do anything to get money
Had a 40ft shipping container delivered from Newark NJ the driver was anything but professional, we had others deliver 40ft containers that could place the container this guy could not I had to adjust it with my backhoe after he left, my wife had to hold his hand with directions, the guy kept saying let me be the professional please, your not a professional you got the container stuck on the trailer, I had to hold the container with the backhoe bucket while this guy drove the truck out from under my container. My wife would leave me if she had to hold my hand everytime I go to Newark NJ, professional drivers take time to plan the route and look 3x at Google maps before embarking on a trip, write the trip out cause we know Google will send us places we shouldn't go in a truck/trailer. We felt he was very rude had an attitude you can tell he didn't want to be here, we have grass and trees he was uncomfortable away from city busses and street lights. Most use 4x4 pickup type for deliver, he arrived with a 2wd ice cream truck single axle daycab helpless off road. My wife will call the container company we do not want them here again. Never ever be rude or give tude with customers any professional driver knows that.
Edit: the owner called and spoke with my wife after my review, that we felt very good about.
Only a week Price was 782 They were kind of rude to me on the phone. But I’m not arguing with anybody I just wanna do business and get my car out. They were nice after seeing I was calm to inquire about the price just here to do business. Only complaint is the price is too high. Not everyone can afford that, I’m paying 782 but we did great business after.
Thanks you Chris
Who tf is Mandem and why he Bluetooth to my car
If I could leave no stars I would. My car was towed here on June 9th due to me being in an accident. On Tuesday June 10th I returned to collect my personal items from the car. After retrieving my items I walked back in and handed them my keys. The man at the counter swiveled around in his chair and hung them up on the wall with the rest of the keys. On Friday June 13th my insurance companies hired another towing company called three jay’s towing to come and tow my car to an inspection sight. On Friday June 13th I got a call saying that when Three Jay’s towing tried to pick up my car there were NO KEYS. After calling and speaking to Jen who is the self proclaimed manager, she very rudely denied me any assistance and told me that my keys were never there. After asking her for the surveillance videos she told me she could no longer help me and that I would have to get a lawyer involved. She kept telling me that the other towing company lost my keys and that they’re trying to blame Twin towing. This is unexceptional. Jen, the self proclaimed manager refused to let me speak to the owner or anyone else and said that she was the only person who could handle my issue. These people are money hungry sharks that don’t care about anything other fattening their own pockets. Beware
I had vehicle trouble on the GSP, the service I received was remarkable. The driver arrived within 10-15 minutes. The driver (Rad) was professional and caring.
Easy, quick. Not so expensive. My car was towed from the parkway due an accident and I was transported to the ER. Around 9:45am. Went to pick up the car after being discharged around 1-2pm and the total was about $150. I was thankful that their tow company was not too far from me
This company should not be in business with the NJ highway police department. They picked up my vehicle on a Saturday and stated I can get it release same day with a credit card link they can send to your phone but once the car was in the lot the story changed. I now have to wait until Monday to come in person when they are open to process payment. Also they are charging lot fees because they are closed. I will be a the township office come Monday.
When scary things happen it’s nice to have competent, people around you. When we broke down on the GSP we couldn't have asked for a more professional experience. when calling the company in the aftermath to arrange collection of our car the office staff was professional & helpful as well.
Overall, during s scary & terrible situation we were lucky Twin was the company that responded!
We had a 40' shipping container delivered this week by the twin towing company. It was delivered from Newark to upstate NY. The driver's name was Jose Vargas he was beyond excellent! Called when he was about an hour away to give me an ETA. I was working and while my husband was home he stayed in contact with me the entire time. He went above and beyond to put the unit exactly where we had anticipated it to go. If you ever have the need to use this company ask for Jose. He will take great care of you!!
"Hello everyone, so today I called to get my car out of the towing shop. My car has been there for 45 days, and when I called to ask Samuel how much the payment was, he said it was $3,500 for the 45 days. I was shocked because that's crazy!
Later, I called back and asked him if I could at least get my important documents out of the car. I told him, 'Look, I just want my important stuff. I’ll give you the car, but I need my documents.' He responded that I’d have to pay $800, sign over the title, and then get my things. I couldn't believe it $800 just to get my stuff! That sounds like a scam to me.
When I told my wife about it, she called them, saying, 'This is a scam!' Samuel got mad, and the situation escalated. I ended up calling the police station, but their services were expensive.
When I went online to check reviews about the towing company, I found a lot of bad comments from other people. It's clear that this is not a good place to deal with they're scammers!" They don’t deserve five star
Overpriced... They towed my car at 3:00 a.m. I went to retrieve my car by like 9:30 so 6 and a half 7 hours I had to pay $410 to get my car back... They made me pay the full $50 for a car they haven't had for a half a day... Then they made me pay a fee for the winch and a fee for the hookup but you can't do the hook up without the winch, so why would you charge me for two separate things... So I would never call them to assist me with anything, and I can only hope to never be towed by them again.
Someone close to me was in a bind and got caught in a flash flood right outside their lot. The reason for the 4 instead of five is because they had me wait for some time while they rearranged their lot in prepararon for the flood. Roughly 20 to 30 minutes which was a bit annoying but any negative feelings went out the door when the driver of the flatbed, I believe his name was Billy with 25 years experience, was able to maneuver the huge flatbed on a dead end block, to be able to put the vehicle in a two car spot with very good space for the other vehicle to enter. It was not easy and he took his time to get it in working the flatbed in ways that had me biting my nails. I cannot stress enough how he knew how to work the mechanics of the flatbed to get this vehicle exactly where we needed it in a pinch. Truly an Oncore performance. $175 for the tow was reasonable, in my opinion, especially with the miracle he had to work to get the car in to where we needed it till we decided next steps. I hope I got the drivers name right so that the company knows they need to keep this guy. Billy, you did amazing with the placement of that vehicle in the driveway. 0 damage to the vehicle and 0 damage to the tight driveway. Amazing!
I gave 3 stars because of the customer service lady but these people broke my freaking Mazda key fan when my car got towed to them and they had the audacity to tell me that’s how my key came to a brand new car & they work with the police be careful
I bought a 40 foot storage container from Eveon Containers Inc.
And they delivered it with twin towing my place where I want the container should be dropped is not on a straight ground and between 2 big trees and not paived so Eveon Containers Inc. Told me it's on my own risk and if it's not possible to drop it It will be returned and I will be responsible to pay any how
When the special special driver showed up with his nice smile and warm heart and tried to explain to me that it's not possible to drop it here even if he will work very hard to squeeze it in if it will not be leveled it will not be possible to open the doors because you can't open the doors from a storage container if it's not leveled
It was a rainy day and it was pouring rain the wonderful wonderful special driver amauri he worked very very hard to make it exactly on my tight ground to fit it in straight and leveled with the ground and not to get stuck with the big truck he is a man that I don't have any words to call him may God bless you and pay you back whatever you did for me
If I could give non I would.. the experience I had with this company is completely awful. I’m pregnant , & I caught a flat yesterday. Waited 2 HRS, for someone to arrive to assist, for them to not fully perform the service because “ I had a strip bolt “ I had the key n everything set for my tire, but he insisted that he could not take it out & that you need a special “ machine “ & it needed to be towed …. & they were not going to refund my money back. Me not knowingly exactly what’s happening because I have knowledge of tires , etc. Basically told me he had no other option to assist other then to tow my car. I said ok & I called for a ride & they would arrive 20 mins… for him to say that he was not able to wait 20’mins …. Mind you I waited 2 hrs …… couldn’t even wait 20 mins…. & that he had to take me to the twin towing place to be picked up which is 40 mins from the house. ../ the guy on the other line was completely rude & unconsiderate .. paid $86 for a service that could not be complete & on top $150 to get my car released ….. it’s unbelievable. I had to take my car to a mechanic next to it & thankfully they charged me $15!!! To help, & did it with NO ISSUES. Twin towing is a rip off
If you get in a very bad accident where you need to be towed (Parkway, NJ turnpike).... First thing you have to do even before the police gets there is to call your insurance company , which is a probably 1 hour wait b4 an agent connects with you on the phone .. The reason is because once the car is impounded at the towing place... you're not going to get your personals in your vehicle ,unless they know there going to get "paid " by your insurance.... So you immediately u have to set up a claim and have your insurance company call the towing service so you can have access to your vehicle and get your belongings...
DO NOT USE THEM FOR ANYTHING.
THIEVES, THEY GO THROUGH YOUR STUFF
My car was getting towed to their yard (less than a mile away from their yard) because the guy said he didn't want to tow it to my house (5 minutes away) so I beat him to the yard in another car, while he was still getting the car up and he didn't show up for a whole hour. The dispatcher said he was inside. Not once did anyone go in there. It was night time, anyone would have noticed tow truck. When I go get the car out, multiple people complained about damages to their cars and I even heard them talking about a 1500 dollar bumper they knew they were gonna hear about. Avoid this place at all costs.
Needed a 20ft shipping container picked and loaded to a tractor trailer. Joe at Twin Towing was super helpful and communicative to help me get this project done. Would use them again and I recommend them to anyone needed heavy lift services.
STOLE CARD INFORMATION!!!!
I waited for a tow for 4 hours in below zero weather (not their fault) and when I finally got a tow the driver stole my card info and used it to buy Uber rides, UberEats, and T-Mobile services. I just recently moved to NJ ( 2 days prior) and my car broke down. When I questioned the bank about the charges they let me know the charges came from an address and person living in NJ. Knowing that the only contact I've had in NJ came from the tow company I called the tow company and informed them about the situation. The dispatcher told me he would notify the owner and someone would call me back and of course I never received a call back. I tried to allow the business to make this right but they don't seem to care. He used my card totaling $480. Making international calls and everything. He was a foreigner for sure so that also let me know it was him. Plenty of reviews mentioned the thief of their personal items. They're not lying. Do not use this company!
I am pressing charges and I do plan on suing the company!
the company delivered a storage container to my location. It took patience and coordination to work out all the details of being able to drop off the container in place. After many conversations and working out the detailed plan, the delivery was perfect.
The driver was polite and professional.
My experience was not pleasant at all, from the time the driver arrived to pick up my car at the accident scene. My wife was waiting on me at the side of the highway where the accident had occurred. The NJ state trooper then assessed the scene and concluded that it was not safe for her to wait there. So she exited on to the ramp. All of this was happening while i was being assessed by the EMT. When I was done with the EMT the Trooper asked the driver if it was alright for me to ride with him being that my car was on the flat bed(tow truck). When all the paperwork was finished we exited the ramp and my wife was on the opposite side of the highway. Within 2 min. of waiting on her to get to the other side that I was on the driver told me he had to go. Its below 20 degrees and i was basically kicked out of the tow truck to stand in the cold at approximately 2300hr after being in an accident. He could careless. The following day i went to the Tow yard to retrieve my personal belongings and when i gave the receptionist my information unfortunately the insurance company didn't send over my claim number etc. just yet. The receptionist was extremely rude about it and just told me the price and I wouldn't be able to get my stuff until that information was sent or if i paid. My insurance company sent over my information within mins . Now I am able to get my stuff out of the car the key's were nowhere to be found. The first guy tried to break into my car to unlock the door, but was not successful. He walked away and didn't say a word to me. I was under the assumption that he went to; perhaps check for the key again or ask for assistance. About 10-15 mins had elapsed. I went back to the front entrance to find out what was going on. The person who was in charged had no idea that i was not able to get into my car. He finally called two other workers who eventually was able to break into my vehicle to only find that my key was in the cup holder. I hope no one ever have to endure what i went through with this company.
I purchased a 20' shipping container who retained Twin Towing to deliver it. Twin Towing's Driver Elijah called me twice along his 4 hour route to northeastern Connecticut from New Jersey to be certain I was informed as to his expected arrival time. Elijah was extremely determined to place the container precisely where I needed it and worked to overcome all obstacles along the way.
Elijah was pleasant and efficient. I truly enjoyed his work and attitude toward customer satisfaction.
I would definitely recommend Twin Towing and Elijah to anyone needing their services!
Terrible, prior to my vehicle being towed I asked for my keys seconds after handing them over just to roll my windows up real quick, was told its ok not to worry and that it’ll be done for me, days later went to pick my car up after a rainy day come to see my whole interior wet from the rain of the days before, as well as minor items missing from inside my vehicle. My car was just generally poorly taken care of. possibly caused sum water damage to my vehicle as many things soaked in heavy rain.
Twin towing saved my life! My insurance found a towing provider to help me after the flood in NJ and I had been waiting for 5 hours and they kept pushing ETA. Eventually they canceled my order. Therefore I called Twin Towing and they promised to arrive in 20-25 mins. Joe drove the truck arrive after 20 mins and spent another hour helping me to get my car and towed to dealer. They saved me lots of time and money so that I can fix my car in time. Joe is very hardworking, friendly and professional. He will smile to you to make you feel calm and safe and then help you with everything of towing service. This is a very excellent experience I have ever had!
If I could give them a zero I would - they transported my car after a incident I have video of my car with my license plates after getting the car from them the plates are MISSING and all the have to say for themselves is that “ThEY dONt TAke oF PLATes” LIKE I have proof they plates were there before and gone after you had the car. Did they grow feet and walk away? Know I will be reporting this company to the better business bureau . No due diligence. Don’t use this company
Great service! Purchased two 20' containers in Newark NJ and needed them delivered 65 miles away. The driver, Sadar, did an excellent job and placed the containers exactly where we wanted them. Patient and friendly guy, went out of the way to make things right for us. Twin towing's office and other staff members made the processes easy from first contact. Thanks Twin Towing!
I had a flat tire with no spare shame on me. I called twin towing to help and within 10 minutes they were there. They towed me to tire company made sure I was ok. I can't thank them enough from the dispatch to the driver. I would highly recommend them to all my family and friends. Thank you for helping me in the pouring rain!
The company I used to purchase containers from, unfortunately, uses this company as it's contractor to transport the containers to our locations.
We had a time frame scheduled between 8:00am-10:00am. I arranged to have two of my guys on location to help with the container.
10:15am - No container. We called the towing company (Twin) and they mentioned that traffic is brutal and that the truck would Delivery in the next hour.
11:42am - No container. Called Twin Towing again and said the driver was JUST getting into my state. Another 1-2 hours until they arrive.
I, obviously, get upset. Ask for answers. The owner of the company Joe threatens to have the driver turn the truck around.
I wasted 8 hours of wages for my guys and had to postpone a drop off for my rental car because this company can't get their stuff together and plan ahead for Jersey/New York traffic.
I mean I could be wrong, but if your in the transporting industry.. shouldn't you be taking the traffic conditions and distance into consideration before arranging a delivery?
Have more respect for your customers and maybe companies will keep contracting you.
My car recently broke down on the Garden State Parkway. What started out as a terrible situation, was made much better once Twin Towing showed up. The driver took great care when loading our car onto the flatbed and he was very pleasant throughout the entire process. Their facility is very modern and clean and all staff members were wearing masks and made a strong effort to maintain a safe distance. Though getting towed is never fun, Twin Towing made the experience as painless as possible. Thanks again!
The lady I had an encounter with was mean, not understanding, demeaning, condescending etcetera. I had my documents in the car and I needed them badly..they wouldn't let me even see it. My car window was open and all the dust for the whole week had accumulated inside. If I would rate the company zero I would have. But am glad am not going to see that place again. Phew!
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