This Extra Space location has been great for me, I haven't had any issues. Mike and Ethan in the office are helpful and kind every time. I will continue to rent here!
I’ve been using Extra Storage for past few years and I have had nothing but a wonderful experience. The facility is super clean, very affordable and has wonderful customer service. Mike helped me recently with changing units and couldn’t have been more helpful. His friendliness, professionalism and patience was greatly appreciated. Would highly recommend this facility and ask for Mike!
Mike was incredibly helpful, and found me the best promotional price. The place is very clean and easy to navigate. Rooms are more varied in size than some local competitors. Highly recommend.
This storage unit was perfect for my needs. 0 issues with flooding or humidity or dirt/dust. When I no longer needed the unit, the cancellation process was simple and Mike was helpful in coordinating the check out process.
Mike is very helpful, explained everything fully. Very polite and professional. Mike is a pleasure to speak with about the storage facility. Awesome work ethic. Thank you, John Sterling
My boyfriend and I went in to see if we could rent a unit for my daughter. Mike was extremely helpful and informative about the units and the facility and what he thought would work best for my daughters storage needs. On our tour, we saw that the facility is clean and very well maintained. The entire process was quick and easy courtesy of Mike.
Very easy to deal with. Mike was great and very easy to talk to. Gave me a guided tour and was very helpful. I have been able to come in and use my storage unit at my convenience. The place is very clean and secure.
I stopped in at the front desk and received instant attention. I reviewed the various options and was shown a perfect storage space. The price options and an honest review of future price increases were clear. I was set up and moved my storage items in right away.
The parking, lobby, elevators, corridors, and my space are clean, warm, bright and easily accessible.
Dan Sherman
The storage facility is clean, secure, temp controlled, and the staff is very friendly…everything you’re looking for. I’m no longer a customer but would be had it not been for a corporate structure that exploited its customers.
I upgraded the size of my unit to 5x10 and was paying $94 in 2022. Within 2.5 years, I’ve had three rates increases, and was most recently paying $167. That’s a 78% increase. Corporate does this because they can I suppose but they would have retained a customer had they not been greedy. That’s like a landlord raising your rent from $1,500/month to $2,300 in a two year span. Not proportionate with inflation, typical annual salary raises, etc., and purely based on squeezing more out of its customers to satisfy investors/share holders. Seems pretty shortsighted and lazy.
Maybe it’s like this with all storage unit companies given the inherent hassle of having to move out and make a switch (I’m renting a UHaul to move into my new one), but I’m switching companies in hopes of finding more reasonable, and less greedy “landlords”. I found a unit the same size for $60/month.
If you’re considering getting a unit at this location, feel free to. It’s a nice and well run facility but you can expect to experience steep hikes in the monthly payment and feeling stuck and taken advantage of.
Excellent service in an undifferentiated market. Rented for several months- service was great- Jack even contacted me one day after I was there once to tell me that I incorrectly locked the locker once. I was pleasantly surprised by this. Would recommend this location to anyone!
Update: How does giving me the number to the facility to talk to staff who can not do anything about this issue going to be productive or helpful?
*****
The Facility well kept, conveniently placed, relatively easy to get to. the employees there are also always helpful and assist as much as they can within their power.
However, Corporate feels otherwise about the customers.
I bought a Unit online for the special since it was more affordable that way. I have transferred my units at this location roughly 3-4 times because of lack of information when i first got it. My first unit i was able to get a reasonable price, which was suitable for my needs, but after i wanted to extend i was told that you can only extend it up to 2 years at the rate you have within 2ish months, at that point it was double what i was originally paying for. The district manager i spoke to in regards with this was met with monotone answers, no reasonable assistance with the only option to cancel my unit. and get a different price.
this lead me to move to a new unit and extend it out, then move to a bigger unit to accommodate the space and transfer those funds. which the employees i worked with to get this done were extremely helpful.
now on to my 4th unit, i was looking to extend it to 1-2 years to get the time i needed at an affordable price and to accommodate my needs just as i was told in the past, however i come to find out that this facility, units can only extend out there lease to 6 months at the price originally paid and would have to pay monthly after that at a higher rate. This feels like a greedy cash grab and i am extremely blind sided again, especially find this out after spending 4 hours moving my unit to the new one.
Getting ahold of the district manager from the previous problem i had was a nightmare and met with the old fashioned "nothing i can do sir..." , and even now, trying to contact corporate is a challenge. All numbers i found seem to circle back to my account which will resort to going to email to file a complaint.
So i have to leave a review
I guess its ok when you have my money, then you don't have to do anything.
"At Extra Space Storage, our customers are our top priority"
crazy how it doesn't feel like that...
Michael was fantastic, I love my unit. I was literally on the phone with U-Haul in Nanuet NY booking the same size with the first month Free at U-Haul. Michael was extremely helpful and the place is immaculately clean and secure. I will recommend this business to EVERYONE I know. I'm furious at myself that I didn't know about it a year ago!
I've had storage units in various other locations, but I love the Extra Space in Northvale which is where I ultimately ended up and plan to stay. I've had 3 units so far and they were all clean and easily accessible. The access times are great! They are also transparent with pricing. To add, Mike and Jack from the front office are fantastic to work with! Mike is super knowledgeable and helpful with all of my space needs. Jack is also great to work with. Highly recommend!
A review for my fellow introverts out there. I was able to reserve, rent, and move in to my unit without ever having to interact with another person. I did everything online, the details of my unit including the gate code were texted right to my phone, and the unit was clean, ready and waiting for me immediately, the lock sitting inside. Once i finished renting it online, I showed up went to my unit and started storing. It could not have been easier, and the price was about 30% cheaper than some of the other storage places I've been to.
The location is designed intelligently making loading and unloading very easy (I also have a unit not on the ground floor and have had no issues using the elevator to get to it). The area is well lit, and extremely private (loading zone is at the back of the building so save for your fellow renters you have complete privacy).
Overall, this place offered everything I was hoping for in a storage place, and the price is good.
There’s good news and bad news about this facility, where I’ve rented for less than two years.
The good news is it’s clean, warm, dry, (appears) secure, convenient … and if you need a staff member or a manager for any reason they’re all friendly and helpful. Today I went to talk to Jack, who was courteous, kind and responsive.
The bad news, which is why I approached Jack, is that this company is getting greedy. In less than two years I’ve been hit with four rent increases. I live in a suburb of New York, so presumably Extra Space thinks people don’t mind a little extra today, a little more in five or six months, and so on. Let me tell you — it’s not just annoying and has me wondering if I should just empty my small unit, but it makes me angry. I feel nickel and dimed. Technically you rent month to month, but normal people expect rents to hold for a year.
Inflation remains a bit high, yes, but not high enough to justify needlessly irritating your customers. Someone will grab my unit as soon as I leave, but eventually the company will push too far. Lots of competition just down the road, Extra Space.
I’d like to have given “facility” and “staff” five stars and “company attitude toward customers” one. So here we are at three.
I have great experience both online and in person at Extra Space Storage. The online booking is easy and convenience. All customer service reps answered my questions clearly. Mike, the in store manager, also very helpful to show the unit and assisted me throughout the whole process. The place is very clean with climate control and good lighting. I highly recommend this place. I will return when I need storage again in the future.
Everyone I have dealt with at this facility is very professional and helpful. They keep you up to date on any changes in a timely manner. Most of my interaction has been with Mike. He treats everyone with respect and kindness. Definitely recommend this facility.
Robin was thoroughly professional throughout and was a genuine pleasure to work with. I highly recommend him and Northvale Extra Space based on my leasing experience.
Mike was very pleasant to interact with. He explained everything upfront in terms of the lease and also showed me the space. Excellent experience and I would recommend this facility to all my friends and family. It’s neat and clean. And best of all Mike is awesome excellent customer service !!! .
Website