I want to thank a red shirt named William Ochoa, he is certified at doing windshield wiper blades, headlights, getting check engine codes and installing batteries. He did all of these services for me without an issue. He even shared his story about growing up poor and the journey he took to get where he's at. Hes currently attending UTI striving for a certification. I can tell from how formal he was that hes going to be a well trusted mechanic in the future. Great employee, highly recommend him when you arrive to this store.
Sabrina helped with replacement of my wipers which were giving me a hard time. She was patient, kind and welcoming. She installed the wipers outside and it was 10 degrees. Thank you!
This place takes customer service ineptitude to a whole new level… If you want to go and quietly buy something they'll smile while taking your money, but getting real help from them is an exercising in futility
I love this store, a worker named William helped me start my car. It wasnt working at first and I thought my engine died but I got my car to drive and I brought it to autozone at fairview where I was greeted by a young manly guy named William, he brought out this huge jump starter that looked really heavy but he had the muscles to lift it for me. Now im not that old of a lady but he lifted it all the way to my car to have it checked out, turns out my battery was dead. He then changed the battery for me and he refused my tip saying "its for the love of the game" what a nice guy, I highly say you go look for him!
this employee named William is a great man, he helped me out with a scanner for my check engine light, He was an honest gentleman and had a great conversation with him as hes an inspiring mechanic. I highly recommend him if you need your headlight or battery done. Look for him if you need this service done, he also recommended me to eat at the chinese place next door, great food! Hopefully he gets a raise!
This employee named William installed a headlight bulb on my car in which he took out the whole valve cover and front bumper of the car. Im not sure what he was doing but I liked him, he was very enthusiastic and helpful. At the end, I waited 5 hours which was worth the time. Best Autozone in NJ!
Even though there was a little bit of a wait, great customer service-if one person didn’t know, answered my questions without judgement! Checked our battery to see if we needed a replacement and fortunately did not. Would come back again.
I went to this store while visiting this area and I must say the staff and store manager Sabrina was very helpful, knowledgeable and very professional, they were eager to help me find what I looking for, very good experience.
I must say, it’s the best auto zone I’ve been to, the costumer service was top notch and the staff were friendly and helpful. Thanks to ms Sabrina who really took the time out to assist me and my husband with our car parts. Love it there. my new favorite place to go
Had visited this store a few times, the costomer service was great and the assistance that I received from the store manager Sabrina I can say top tier.
This location is the best ever . The staff is so professional and well trained that I would recommend my friends to come here for their car parts The employees are really helpful and they help me find what i was looking for . Who ever trained them did a great job . Customer satisfaction to the max . They deserve a raise or bonus or both ! Thank you auto zone
Needed to have my battery checked, I dealt with a young man (William) very helpful. Told me my battery & alternator was fine. Either way, I will be buying a new battery from William. Thank you William
I had a wonderful experience with this branch of autozone because their manager Ms. Sabrina and one of their staff Mr. Rabin upon seeing the receiptsof my car battery warranty do not hesitate to change my battery for a new one unlike other autozone branch where they disregard my receiptsof car battery warranty, so for car battery and parts I would highly recommend this auto zone branch.Thank you.
Today, I went to the store to buy a new battery, I tried to buy all my automotive products from AutoZone. I was there at 7:30 when they opened, and the very unpleasant manager, Sabrina, told me that they could not install the battery till 9 AM. She had a small number of tools that were inadequate to do the job, so ultimately I ended up installing the battery myself. I will make sure in the future that I never purchase products from this store again. Note to AutoZone, if you’re looking at these reviews, you can do much better than this manager, and she’s not just an employee. She’s the store manager, and was not interested whatsoever in helping.
I'm a computer programmer who loves working on cars in my free time—especially rebuilding big block Chevy engines. Recently, I was replacing the upstream oxygen sensor and working on the brake system of my car when I stopped by the AutoZone in Fairview for parts. I'm so glad I did.
That's where I met Ravin, and he was absolutely fantastic. He went out of his way to help me, supported his team at the same time, and handled everything with professionalism and ease. A true multitasker and someone who genuinely cares.
Ravin is a real asset to any company lucky enough to have him—AutoZone definitely benefits from having him on their team.
Thank you, Ravin, for being awesome, and wishing you continued success in everything you do.
I placed an order at this AutoZone store a week ago because the item wasn’t in stock. I paid in-store and was told it would be delivered soon. It’s been a full week — no one called, no updates at all. When I came back to the store, they couldn’t even find my order. Instead, they told me I’d have to pay again if I wanted the item now, and that I would be refunded when the original order finally arrives (whenever that might be). I asked why I had to pay again for something I already paid for, and they said I had only paid for the order, not the item. So I’ve neither received my order nor a refund. When I explained I would be filing a complaint, they simply said “okay.” I feel completely mistreated and disappointed — this is unacceptable customer service.
I’m also attaching my payment receipt — you can’t just take people’s money and leave them in this kind of situation.
Manager Ravian absolutely suckssssss!! I asked him to look at two belts for comparison that I had in my hands which would have took him 20 seconds to look at and his response to me while I was right in front of him was, you have to wait 20-30 minutes. Absolutely unprofessional and lazy work ethic. On the other hand Kenneth was stellar in helping me as much as he can, he has good work ethic and customer service skills. He deserves to be manager or at least a promotion. If you have to shop here don't expect help & compassion from everyone there. Thank you Kenneth for helping me!!
Was lost in the store looking for wipers for my car and Sabrina helped me out great excellent service and Jeremy was the cashier also excellent customer service store # 289 north Bergen
I can say my experience at auto zone in Fairview was awesome I went to buy a radiator and the lady inside was very helpful shout out to Sabrina she is very polite very attentive and also have us smiling all the way this is my favorite place to go now and if she don’t have the part trust she gonna make few calls and get it for you above and beyond we love Sabrina!
I stopped by to pick up new windshield wipers and some accessories for my car. Jorge was very kind and helpful in assisting me and even installed my new wipers. I also was curious about general car detailing maintenance and he was SUPER knowledgeable. Thank you so much Jorge!!
The Fairview store failed to honor my car battery that was under warranty. They installed a new battery in march of 2023 , on February 10 2025 I went back to AutoZone because my battery that was installed in 23 and still under warranty was failing . At this time AutoZone told me that the battery that needed to be replaced isn’t the battery that they installed in my vehicle in 2023 . Truly disappointed with their promise in honoring their warranty .
Not very knowledgeable of cars. I had called the Auto Zone closest to me as I urgently needed to replace my battery. Was told that unfortunately the placement of the battery made it difficult to change if the person was not familiar with it and they could not be certain the staff on duty were able to do it. I found him very helpful and honest. Decided to call the one in Fairview, the guy was very curt he asked the type of engine but I told did not matter as the same battery is used on both (per the prior Auto Zone) he was very dismissive and told me they had to see the vehicle first to know if it could be done, I asked if it was a matter of the staff not being able to do it and he repeated in a very annoyed tone that the car had to be seen, obviously not familiar with the type of car. I will avoid this Auto Zone, the one on 78 and Tonnelle is a keeper.
This is a great AutoZone to shop at! The staff is very informative and friendly. They go above and beyond to help customers solve all their auto parts needs and will recommend great mechanics if you need help finding good ones. Absolutely the best AutoZone in the surrounding area!!
The review is not a reflection of the location itself. It's the person you have in the front "Juan" I've worked for customer service for 7+ years. If you don't like working with people find another job ' he was super rude and had a really terrible attitude. You really shouldn't have a person that's that miserable with his life communicating with people all day. I didn't even end up completing my purchase and just walked out.
The manager of this location, David, was very patient and overall gave good customer service. Although it was raining, he took the time to help me change the headlight bulbs from my car. Excellent customer service.
I called to ask for a battery for my car and the gentleman carefully explained the kinds of battery they have. I got to buy it and they explained it to me again and they installed it. The service and attention were excellent. I recommend them.
Website
