Great service with Fredrick. Went to replace my girls headlight. I took the high beam in by mistake and replaced it with a high beam, obviously the headlight still wasn’t working. He walked out and told me I took the high beam headlight out. I would have started replacing fuses. Guess I don’t know my girls vehicle as well as I thought. Saved me a ton of time. Above and beyond for sure.
Fred couldn’t have been more helpful when my husband needed a back break light. He was knowledgeable, warm, friendly and patient. He took the time to help understand his options.
A special thanks to Seabass for excellent customer service. He was able to help an anxiety ridden customer while manning the store alone and helping multiple customers!
Went in today for a battery and the two employees that helped me went above and beyond to get my new battery in. I really appreciate their help thank you both again sorry I didn't catch your names to give a shout out.
I did not have a great experience at this location today. My battery died and I had a friend save the day with jumper cables. I was told that the AutoZone nearby in Ventnor might provide a service to check the battery and replace it due to it being recalled from my dealership. I went in to ask for assistance before heading home. The two young ladies that worked there seemed nervous, looked at me like I was crazy and laughed about providing the service, and asked the other lady to do it for them since she had more experience. She told one of them that they were going to learn today. After they checked what battery I had and comparing battery prices with one of the young ladies, I explained my situation again. She said Toyota would definitely do the full service and replace it for free as they don't do it here. I already knew this but hoped they could help before I head home. So I decided to save $200 bucks. As soon as I turned around to walk out, the lady celebrated and shouted "Guess what!? I dont have to replace a battery today!" I haven't even walked 2 steps from the register when this happened! Between the giggling, looks they gave to each other and me, and celebratory remarks, I did not find it a pleasant experience. They made a mockery of the whole situation and I felt like I was back in high school. I wish they were more professional and well trained to perform the services for their customers. It is an AutoZone after all. Please do better.
I stopped in to get a lightbulb and Tasha, Rich, and Z were more than ready to help me. Their service was exemplary and I told them about my hood , wipers , and coolant overflow tank issues and they teamed up, soaring into action and fixed all issues in a matter of minutes. Thank you so much. to the AutoZone team of Ventnor Heights NJ.
The staff here is wonderful. They honestly go out of your way to help you out, and if they can’t do it they will find someone for you that would. Brian the manager was great honestly going above and beyond to help my car out. They also don’t mind getting their hands dirty whether it’s putting in a new battery or adding coolant. This is the best AutoZone I’ve honestly been to, I can’t thank the staff enough especially brian, for all of their help!!!!!!
I had such a great experience at AutoZone thanks to Brian! As a busy college student, every dollar counts, and Brian went above and beyond to help me find the best prices on everything I needed. Not only was he incredibly knowledgeable about the products, but he also took the time to carry everything to my car, which was a huge help. His friendly and professional attitude made the entire experience stress-free. I highly recommend stopping by AutoZone and asking for Brian – he’s the best
I needed a new battery for my truck emergently on Saturday and drove to the store directly after waiting 2 and 1/2 hours for a jump start. The store manager, Brian took care of everything including the install. I was very impressed and was back on the road in 20 minutes. I would definitely recommend Autozone for your unexpected automotive needs over some of the other auto parts retailers.
My car battery died and Mr.George B was very helpful in putting the new battery for us.I know they usually do it for their customers but he was very friendly and informative regarding car troubles.You can tell he truly loves and enjoys helping people.😊😊😊
Went in to buy windshield wiper blades. Not only did Brian help me get the right ones, but he put them on for me- in the rain. Above and beyond what I went in for.
The only auto-zone I visit. The staff is amazing here always very helpful. Last time I visited Jose Santiago too great care of me. 100% recommend anyone visiting auto-zone to go to this location.
I stopped into Auto Zone looking for a part and Bryan the Store Manager was extremely helpful and knowledgeable .He went out of his way to make sure I had the part I needed and was kind enough to look under my hood and install the part. If you are ever in the Atlantic City area be sure to see him about your automotive concerns. He’s the BEST!!!!
On Friday my check engine light came on the dashboard so I called Pep Boys to see if they can look at my car. The person I spoke with suggested I stop in Autozone first to have them hook up a diagnostic test to determine what's causing the issue. When I first came into the store I met Freddrick and explained the issue. He came outside with me and hooked up the device for the diagnostic test and within a couple minutes was able to print the results. The main suggestion was a Fuel Pump Tank Seal and he asked if I've been having any issues with my gas cap recently, which I was. For the past couple months I've been getting a notice on my dashboard coming on for a couple days then going off for a while stating the cap was loose. Freddrick thought the seal in the cap was bad and I should replace the entire gas cap, and by the next day of driving the engine light should go off. He was 100% correct and between Pep Boys suggestion to come to Autozone and meeting Freddrick, what easily would have cost me a couple hundred dollars at a mechanic ended up costing $11 and now Autozone has a customer for life. Thank you very much, Ian
It’s just happened. The store’s staff John T is a good samaritan.
I bought an engine oil and tried to fill into my Passat, but I dropped the cap inside the bottom of the engine.
OMG, it’s difficult to grab it, i asked the receptionist guy to help me. He used a light and a plier to get it.
I have to say again he is a good person and his name is John T.
Thank you!
Some parts they have for your car some parts they don't have if you have a foreign car a lot of times they may have to order it so make sure before you go in there you know the make and model of your vehicle all info you can gather because most of the people in there only know the basics the ones that may really know more than that the mechanics good luck finding one of them in there so many of my friends can't get a good answer about a vehicle issue when they go in there because they didn't get all the info on car they have and parts they need and register person was clueless as well.
The worst they’ll take phone calls and make you wait. While they answer every dumb question under the sun while you wait. I guess my time has no value, I like to buy local, but they’re so bad, they can’t multitask.
To the manger of this store please teach your employees to value their costumer and every single costumer is an asset not a number also And courage your employee to be not so lazy and to tell them to have a more posture/bodylanguage so when costumers walk in the can they feel welcome. Also this still continue to have these lazy people fire them and hire new employee who can have and show there passion.
Ty'Shawn, Calvin, Emilio, and Julio: these men were the best! I stopped in to get a wiper in the pouring rain and Ty'Shawn was a trooper! He worked diligently to get me the correct wiper in the pouring rain. Calvin was amazing with the transaction. Julio and Emilio were assisting as well with diligence. All men were professional and knowledgeable.
Men, many thanks! The rain did not stop the show!
Emilio helped me put in a car battery in my car for literally over an hour and wouldn't give up. I have 6 month old twins and am dependent on my car. He is an excellent employee and I am very grateful for him. He got the job done right.
I had an issue with a Duralast Battery, and store manager Jeremy assisted me in resolving the issue. I sometimes drop by for a thing or two, and this great experience will most certainly keep me coming back! Thank you Jeremy and thank you Autozone!
I just want to say that today Joe saved my life this evening. I stopped by to figure out what was wrong with my tires and he ended up giving me suggestions and offered to insert the piece himself. He was knowledgeable, friendly, and his service was exceptional. Excellent customer service and thanks a ton again for your service.
Quick,helpful employees... I've always had nothing but a quick easy experience here.... Great place if you need to be in and out or if you need to fix your car right there in the parking lot (which people often do) sometimes the guys even come out to assist you ....which I'm sure is not in their job description 😊
The experience was pretty bad. They called and said the parts are ready. When I went there, they could not find it. Then, I went the next day, the lady working there was rude because I didn't have the receipt and she did not know how to look me up. But the boy name Julio was nice. He helped me get the boxes to my car. I don't think I will go there again.
