I had one of the worst customer service experiences with LKQ. I ordered both CV axles over the phone last Tuesday and was told they would be ready for pickup by Wednesday or Thursday. When I called, I got a new pickup ETA --- first Friday, then Monday, then Tuesday. On Tuesday, I confirmed by phone that both axles were finally ready for pickup at the Vineland, NJ location.
I drove 2.5 hours from Brooklyn, NY, only to find out that they had only one axle, and the other was removed from their system on Monday due to damage. Nobody notified me, yet they confirmed the order as “ready” just the day before. I wasted an entire day, money on gas and tolls, and dealt with, unhelpful staff. The main office took around 15 call attempts a day to reach, and the NJ location simply never answers. Totally unprofessional, horrible and unreliable experience.
They answer the phone right away not sure what’s up with some of the other reviews! Very friendly very fast!! Everyone I came into contact with was very nice!!
Never answer the phone, and when they do, after you call about ten times, they put you on hold and never plan to take you off hold. I drove there while still on hold. The guy at the front desk is just sitting there talking to another employee about his car. Smh this place is a joke.
if u need your part within next 10 years order from them u have to call 10.000 times and lucky if you got an answer or someone get back to you not a good place to deal with
Great place Tito and Jorge where extremely helpful and curious and took there time to get me the parts I needed resemble prices Tito greated me very nice guy all there were very helpful Thanks
Easy to get to, the staff is courteous the employees are nice people are willing and able to help you find what you're looking for or to reach out to their extended businesses throughout the United States and overseas all around good finds and new fines for your car that you normally cannot get from chain businesses
The guy that answers the phone is rude and should not be working at any establishment. The way he speaks to customers he needs to be fired immediately!
I just received my mirror today and I have to say that this has to be one of the worst items I have ever received from any used parts service. It’s very dirty. There is actual gum stuck to the reflective portion of the mirror and there is a huge gash that would require body filler to fill in. I can’t believe this was sent to me in this condition. Oh and not to mention they used paint marker to write on a painted mirror very unhappy with this purchase won’t ever to business with this company again.
They are rude and immature. For the life of me, I don't know how they are still in business. When I get treated this way at a business I just assume they have plenty of money and don't need mine.
This place is horrible. I called 3 days ago was given a price. When I get here after a hour drive the guy tells me $75 I told him I was given a different quote. And then he tells me to leave his area. Ignorant and rude. While trying to rip me off
Best place to shop for your car parts. See I have a Cadillac SRX 2005 and I needed a right side quarter panel and they manage to find me one for a very low price and they also gave me the address to a mechanic that will be able to weld it on for me. I'm happy that I found this place.
