Store manager was great! She only helped us briefly but she made the experience great rather than your Saturday home depot store trip ya know? Got what we needed, tool was in stock too
I went there today looking for a refrigerator, I found a lady there at the desk helping another customer, I stepped away and waited till she is done, she asked me if I need help, I said yes, but I will wait for you to be done with your customer first, she said it is going to be a while, I said I don't mind waiting, she came back and asked me again what do I need help with, I told her I am looking for certain refrigerator and showed her a picture of the refrigerator, she told me they don't carry it in the store, you can go and look online, I said okay but I still want to go over some other options with you so I will wait for you till you are done, she told me to go to the countertop section where there are 2 people setting there can help me, I went there no one was there, she just wanted to let me go for some reason
Very bad customer service experience
Had a fantastic experience today at Home Depot. The self checkout cashier went above and beyond, his name is Noah. I had an issue with an item and he ensured to address the problem. I will be back again soon thanks to Noah. Kudos!
Thank you Noah
The associate who helped me out i think his name was mark, he’s short bald and big was giving me unnecessary attitude. Really didn’t appreciate it. The cashiers were super kind though! they definitely boosted my mood after my experience with that guy.
It's a Home Depot. It doesn't suck any more than any other Home Depot. I hate shopping here but sometimes it's the only option. I will say that the staff is great - very helpful and friendly. But again, it's Home Depot...
The customer service is very very poor. There’s nobody there to ask any questions. It feels like they don’t even want to bother talking to you, it sucks
I had a great experience at this Home Depot because of an employee named Jeramie F. I needed assistance and he made sure to thoroughly help me out until I found exactly what I needed. He was very kind and patient and went out of his way to make sure I was all set with everything. It's nice to go into a store and feel like someone is actually happy to help you out! Will be using this Home Depot location again!
AVOID THIS STORE! orders are never correct or complete. They will not answer the phone so don't bother calling! This location is the worst one in the entire state of New Hampshire! Carts for lumber and sheet goods are impossible to come by! DO BETTER!!!
Went to just buy some screws and a vaccum cleaner, and when I went to self checkout and the lady that's around mid 40 came up to me to sign up for credit card and i'll get a free shovel signing up. I think the cashier name was Linda or Layne? But when she asked me I kindly declined on that, but she kept pushing and pushing to the point where it was being to much and coming off very rude. I get that the cashier and store need to sell credits cards, but pushing and almost forcing me to sign up for one is incredibly rude and disrespectful to me.But every time I said no I can tell she would get more and more irritated. Someone needs to talk to her, and fix that attitude of hers. Terrible experience, will be shopping at Lowe's next time.
Bought a dishwasher last week and staff have been amazing and very helpful!! Ended up with Bosch 500 based on consumer reports and the ratings posted right next to the price tag, which is so useful in deciding!!!
Lots of good stuff. Few employees to serve the customers. You don’t get the help and expertise your local hardware provides. That said when you do find someone they are pleasant and helpful
Thanks to Ellen and Tom, they made it EASY to do business.
I bought the sit-in shower, and Ellen made it so easy to transact.
Very efficient, thank you so much. You make my day!
On 3/12/25, I talked with Customer service guy at the store his name is Ricardo. I want to buy previously rented 5x8 utility trailer for $1450. He called HD regional manager for its title. He told me he will call when title arrived. I called the HD store weekly and left message for him but he avoided me and never call me back. Today I found out the same trailer is selling Facebook marketplace for $3000. It’s turned out this dishonest greedy store associate sold it to his friend for profit.
Just witnessed a near dogfight in the aisle, they mustve been arguing over the last set of drill bits. This dogs allowed policy is ridiculous and will end with someone getting hurt.
Thanks to the kind employee Ryan, I was able to find an excellent solution to my problem which seemed impossible at first.
The plexiglass panels I was looking for had sizes not readily available and no one was willing to cut it for me. But, Ryan kindly brought out the right tools and took the time to make a correct cut for me. I appreciate his flexibility and clear thinking in working out the best solution.
This store is the worst Home Depot I have ever been in. It’s an absolute mess. You can hardly even get your carriage through the aisles there and the employees are so rude. I was just there and was going through self check out and I’ve used Home Depot for years for all my projects. I will never ever ever go there again so I was going through self checkout and the lady that stands and watches, everybody said to some other employee oh, can you help her no mind you I had one product and had six of them and I went to self check out because I was in a hurry. She’s like oh I can do that for you and I said I don’t need help. It’s scanning the same barcode six times on one box and she starts whispering under her breath and saying nasty things and you know what no customer deserves that so when I went to the manager, she had nothing to say about it. It was totally OK for her employee to be saying things under her breath so needless to say, I will never return to that store ever.
I’ve been a loyal Home Depot customer, but my recent experience with the South Nashua store has been extremely frustrating. Over 40+ days and multiple trips, I’ve spent over 10 hours trying to fix issues with my carpet order (Quote #H3481-242100). The system repeatedly shows incorrect items, and even after making a partial payment, the issue remains unresolved. Despite staying past store hours multiple times, no solution has been provided, and I haven’t received a full refund. This poor service and unreliable system have made me reconsider shopping at Home Depot. I expected better.
This morning, my family arrived at the softball fields for my daughter’s East Coast Bandits softball tournament at Roby Park at 7am. We soon discovered a wasps nest near their dugout so my husband headed to Home Depot South Nashua, which was closed at the time. Special thank you to store manager, Terrell, who open the door early in order from my husband to get wasp spray. Customer Service was five stars in above thank you Terrell and thank you Home Depot for exceptional customer service!
I was very impressed with the employees here. I shopped on 5/7/2024. Devon helped me throughout my shopping experience. He was helpful and pleasant as I finished my list of items. I then checked out in the garden center because it was cooler. I was second in line behind a customer who was slightly upset and insulted the man in the booth. He apologized over and over and kept his composure. I was also helped by the paint department who helped me with a certain stain color that I needed. Way to improve your customer service! Great job
I came for wood, and paint samples, I was told by the associate that my measurements were wrong and he doesn’t know how to measure it. Then when asked about the length, he told me I wasn’t able to cut in a specific direction. Then when I put that would back, and come back with the measurements and the correct SQUARE piece of wood, he then proceeds to again tell me how is he supposed to cut it. Then starts to measure in his arms, a marker, and measuring tape, I said can you put that on the cutter? I really need it to be the perfect size, he then says, no, I obviously can’t help you, so find someone else.
I went today with my bf and family (mom and brother). I should note my bf is white and I’m Hispanic. Long story short-as soon as we went into the store it was so obvious we were being followed by several associates the entire time. To the point-an associate came up to me and asked if I needed help (mind you she said someone told her we needed help but no one in my party had said or asked for such a thing). Anyways I just felt followed from beginning to end. It stinks because we live so close but I think I might go to lowes or a different Home Depot. Crazy part is I’ve been to this location before and never felt this way. Anywho just be mindful especially if a minority.
Ryan and Aaron helped us with our flooring project. They made the process very easy and helped load our cart. We checked out with Godfrey and he was very nice. Thank you all so much!
I love Home Depot, BUT they need to rethink how they stack their hardware. Not all humans are 6foot+ feet tall. I had to find a long bolt to be able to try and slide the packages of Tacks off the rod, 7 FEET UP THE WALL like really HD?? And when I asked for help from an employee, it was ignored. So I had to Fling the packages of tacks across the isle in order to get them down, then they were the wrong ones so I had to squint my eyes to read because again, it's 7 FEET UP THE WALL can't reach and cannot see to read. So more packages if tacks go flying across the isle.
So this is why I give one star because you ignore the short people, Home Depot.
Sales associate Marie is a gem, an angel in human form. She made my shopping experience (about 2 weeks ago amazing). She knew the right items to recommend when I told her what I had in mind (including an ice box for a party and a barbecue grill lol) and no question was too silly for her to answer. She also directed me to the right place to line up to pay and also held my place in line for me as I rushed to get a gorilla kitchen step ladder so I wouldn't lose my position. This is a lady who loves her job and deserves a customer relations position promotion. Everybody is really nice at this Home Depot but Marie particularly stands out. Did I also mention that I am black? They treated me great. Thank you to this store, I will be back very soon!
I went to Home Depot today to purchase some 6inch x 6 inch 8 foot pressure treated lumber. A very helpful Home Depot staff member helped me load the lumber on a hand truck and than load my vehicle. The young man’s name is Colin and he was friendly and professional. Thank you for having such great staff!
This is in a great location. Plenty of parking. The shelves are well stocked. The store is clean and floors are swept. Lots of carriages and carts for you to put your items in. Customer service is amazing and super friendly! I believe they may have more birds inside the store than Petco, but they know where to go for a great supply of bird seed.
We had gone to Lowe's first, but they were unable to cut a piece of lumber to the size we needed. Home Depot made the process easy! We told the staff member what we needed, and he took us to find the right piece of lumber and then proceeded to cut it to the size we needed. Great customer service!!
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