Firestone Complete Auto Care in
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Address:475 Amherst St, Nashua, NH, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Tire shop
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Website:
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Zip Code:03063
Working Time and Location
What clients say about Firestone Complete Auto Care in Nashua (NH)
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Guys were super nice super helpful. Always get done exactly what I ask for. Accommodating when I need to show up last minute. Overall a really good experience.
Oct 20, 2025 -
I understand the need to upsell people to make money but the list of recommendations went over board in telling me I needed things that were already done or worse, telling me I needed brake pads which they measured as low. I had just had brake pads done a few months earlier and went back to the agency where they had been done and they measured them at a completely different (and normal) level and not in need of replacement. This behavior does not generate trust.
Oct 18, 2025 -
these guys are great, they do excellent work, and they were able to explain what i needed done to my car in a way i could understand without making me feel dumb. they got me in and out as fast as possible and even gave me a charger for my vape. EXCELLENT customer service! i will be back the next time my car needs to be looked at
Oct 15, 2025 -
Phenomenal service and told me everything the car needed. I got tires last year, general maintenance three times and recently, rear brakes that were really needed. The team is really nice and courteous. The manager is new and came out to introduce himself which I appreciated. Will definitely use them again.
Oct 03, 2025 -
Jonathan is not only the manager at Firestone in Nashua, he is also the friendly face you see when you walk through the door. He is extremely knowledgeable, nice, and helpful. He wants to make sure you leave happy with having the best experience possible. While shopping around at other local shops for the same services, I learned that Firestone truly offered the best price, but even if the prices weren’t the best at Firestone I still would’ve given them my business as the customer service that Jonathan provided just in the quoting stage was so much better than what was provided at competitors.
Oct 03, 2025 -
I couldn’t be more happier knowing I have Firestone that I can trust to get my vehicle serviced. My daughter hit a curb this morning, throwing off the alignment, causing a bent rim and the hub cap fell off. This isn’t her first time either. Without fail, I’m always greeted with a smile, answering all of my questions/concerns I may have and gives their lowest price. They know me by now as I am always the one asking “is there a coupon?” They communicate amazingly with keeping me informed about any recommendations and I don’t ever feel they are trying to be dishonest. Sometimes…I am pleasantly surprised when they tell me something that I thought for sure was wrong actually wasn’t, and it was something else that was minor. Love those call backs. This was one of those call backs today and I was elated! I’ve been going to Firestone for over 15 years now with all of my vehicles, and will go no where else. They treat you like family and that’s hard to find! Thank you Jonathan for getting my vehicle in immediately after the incident and to everyone else that helped with the quick turnaround as my daughter needed it back for work and school. Happy Momma and daughter! Thank you for always being reliable, trustworthy and helpful!! You have one loyal customer here! Keep up the great work, Guys!
Oct 01, 2025 -
I'd been a loyal customer at this Firestone location for years, but my recent experiences were disappointing at best. Last summer, I had work done on my vehicle, including a brake fluid exchange and what was supposed to be an oil change. After the appointment, my brakes began squeaking consistently — something that had never happened before. I brought the car back in and was told they couldn’t replicate the issue. No adjustments were made. During that same visit, I had the battery replaced, and only after getting home did I notice a $9.99 charge for a brake inspection — even though I had been told the follow-up check would be free. Months later, my car began displaying a "Check Emission" warning. While doing an oil change at home, I discovered the car had only 1.5 liters of oil — far less than the 4+ liters it requires. That’s when I realized the previous oil change must never have been done. When I returned to Firestone, the front desk confirmed the oil change had never been completed. I explained the situation, expecting some accountability. Instead, I was simply asked if I wanted to get an oil change that day. When I reiterated what had happened, the staff member looked up the technician's name and said, "Oh, that makes sense — we fired him after two months." That was the end of the conversation. I tried following up with a manager but was never able to reach anyone. The car was in good condition before this service, with no history of oil leaks or brake issues. Over a year later, the brakes still squeak — and the engine developed an oil leak.
Sep 18, 2025 -
Was traveling through NH and had issues with my tire pressure light coming on. Stopped in and they checked my tires, all was good and I was on my way in a 1/2 hour. Great service!!!
Sep 12, 2025 -
I almost never leave reviews but I cannot stress how great this location is and have converted me from a dealership lifer to a firestone Nashua lifer. The attention to detail, care and service provided here is always more than pleasing. They listen to any to all concerns I have every time and ensure the job is done and professionally. Next time you need anything please let service done please give this location a chance to win you over as well!
Aug 26, 2025 -
The personnel I interacted with were friendly, professional, and were all-around fantastic individuals! They kept me informed with the status of my service throughout my visit, and were awesome to chat with!
Aug 23, 2025 -
DO NOT GO HERE!!! I had a broken TPM sensor, so I made an appointment a week out. They brought my car into the bay, and after an hour, the technician comes in and asks me if I have a wheel lock key. I've owned my car for 6 years, have had tires changed numerous times, and I can assure you that I don't have tires that lock. I tell him this, and 30 minutes later am asked the same question again. An hour after this, I am told that they can't get the wheel off of my car without the key. At this point I am convinced that either I have gone completely insane, or an entire bay of "technicians" have no clue what they are doing. After speaking with some of my fellow customers and hearing their horror stories, I am convinced that it is the latter. I'll go back to Town Fair from now on. At the least, they are a tire shop who can figure out how to take a wheel off of a car without making their customers waste 2 1/2 hours to do so.
Aug 21, 2025 -
Had a problem with my Lifetime Alignment policy and Patrick the Area Manager stepped right in to sort it out. Really professional, personable, reasonable and fair. I feel like I was treated with respect and am definitely a lifelong Firestone fan. Highly recommended!
Aug 21, 2025 -
When I need to get tires for my vehicle, I usually like Firestone as my go to shop. And that is always due to their affordable, and competitive prices that they offer. And my experience with this location was the best by far. I dealt with Steven the store manager, and he was super helpful with helping me find the right tires that I needed, and when I needed them done. As well as Connor who worked on my vehicle he and Steven had worked very well and gave me an excellent experience. I am very pleased with their service, as well as performance. I appreciate everything this Firestone has to offer in order to get me back on the road. Thank you to the crew at Firestone.
Aug 15, 2025 -
I had some issues with my truck, had them look it over. They did some repairs we found some more issues. And the store manager and head technician on we're very helpful, and solved my issue. I will recommend the store for their honesty and respect. Thank you
Aug 06, 2025 -
Love coming here for any of my car needs! Every time we need anything Chris Kaley is always so helpful and professional and always does the best work! I will most definitely continue coming here and I will highly recommend him to all my friends and family!
Aug 01, 2025 -
Chris has been doing work on my vehicles for the past 3 years , he is knowledgeable, honest, and efficient! I recommend this location of Firestone to all my family and friends and I refuse to go anywhere else! If I could rate higher than 5 stars, I would!
Aug 01, 2025 -
I had a fantastic experience at Firestone Auto, and I have to give a special shoutout to Chris! From the moment I walked in, Chris was incredibly professional, knowledgeable, and friendly. He took the time to explain everything clearly, answered all my questions with patience, and made sure I felt confident about the services being performed on my vehicle.
Aug 01, 2025 -
I bring my vehicles to Firestone of Nashua .I drive an hour each way to get the very best service possible for my vehicles. Chris has been tremendous working with my family and I for a couple years and is always looking to get the very best deal and always keeping us safe at the same time.He is quick and efficient and very easy to communicate with.His hard work and dedication to his customers is unmatched and it doesn’t go unnoticed.i look forward to continuing to give my business with Chris and his crew at Firestone
Jul 31, 2025 -
Chris is the man to see at Fire Stone. He has always been very informational, tentative, honest and quick with a fix. Chris finds the time to take care of his customers and works around their schedule making sure your car is taken care of before the end of the day and you are driving out that garage happy and most importantly safe to drive with your family.
Jul 31, 2025 -
Always make sure to bring my car here everytime something is not working correctly or I need tires! Making an appointment is always super easy, and Chris Kaley is the one who normally works on my car and he is extremely knowledgeable and walks me through all steps before doing anything! Love it here!
Jul 31, 2025 -
Firestone has taken care of my family for over 13 years, and I truly can’t thank them enough. Their honesty, fair pricing, and the patience they show when explaining things to me mean so much. Chris has worked on all of my cars—and my family’s too—and he’s always been reliable and trustworthy. Thank you, Firestone, for being a company we can count on!
Jul 31, 2025 -
I have always had an amazing experience bringing my car to Firestone. Whether it’s something as simple as an oil change or all new tires and a new ball joint like my most recent visit, Chris Kaley has been great with making sure I understand exactly what I need to make sure my family and I are safe.
Jul 31, 2025 -
My left rear tire hit some kind of small metal road hazard and was leaking. I was able to get an appointment quickly. Great, friendly, professional service, no upselling schticks or pressure. I was in and out in less than an hour. Highly recommended.
Jul 09, 2025 -
Let’s be honest, car repairs are never on the top of anyone’s fun list. So when I found myself facing a five hour wait for a repair at Firestone Complete Auto Care in Nashua, I braced myself for a long, dull, possibly frustrating day. But to my surprise, it turned into one of the most thoughtful customer service experiences I’ve had in a while. From the moment I walked in, the staff were incredibly welcoming and kind. They didn’t just take my keys, they took care of me. They made sure I was comfortable and kept me updated throughout the entire process. And they went the extra mile, literally. First, they handed me a gift card for coffee. I don’t know about you, but nothing makes a long wait better than caffeine and a little something warm in your hands. That small gesture alone would’ve made me smile, but it didn’t stop there. Then came lunch, on them. I was shocked. They actually bought me lunch to help make the time pass easier. Who does that anymore? It felt like being treated like a guest, not just another customer in line. It was a small act of kindness that made a huge impact. Yes, the repair took five hours but when people go out of their way to make you feel valued and seen, time doesn’t feel wasted. Instead of leaving frustrated, I left feeling grateful and actually kind of… uplifted? So, if you’re ever in the Nashua area and your car throws a tantrum, do yourself a favor and head to Firestone. Great service, great staff, and above all , genuine care.
Jun 14, 2025 -
Excellent! Replaced serpentine belt, 4 tires, brake pads and rotors, had an alignment, oil change and state inspection. Courteous and friendly staff and good prices. Highly recommend for car care needs!
Jun 04, 2025 -
When I found myself in need of new tires due to an after work flat tire (and had to drive quite a ways for a work event the next day),this Firestone location made it happen! They were friendly and communicative, and they stayed late to make sure I was taken care of. Thank you!
May 15, 2025 -
Paul was EXTREMELY helpful!! My tire light came on and after stopping at a different tire place where they said they couldn’t help me and turned me away, Paul immediately said he’d help. He got the car up and check the tires and found a screw. He was courteous, attentive and understanding to my plight. I’m grateful for his help! Great customer service!!
May 09, 2025 -
I pulled in with a flat and needing an oil change, I was a walk in and didn’t have many options so I took my chances. The manager Steven ( I’m pretty sure I remembered the name correctly) let me know it’ll be a wait, which I anticipated….. All in all for a tire and an oil change it was about 1 hour and 30 min all together.. The manager informed me on the better options for tires and found one in my budget. Everyone there was awesome and informative! Thank you Firestone of Nashua!
Apr 10, 2025
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