Audi Nashua is New Hampshire's destination for everything Audi. Our Audi parts department, located in Nashua, NH, offers everything from Audi service to Audi Genuine parts and accessories. Plus, our Audi Tire Center offers a wide selection of all major tire brands that are perfect for your Audi. Visit our website to check out our monthly parts specials. Audi Nashua is a proud part of the Lyon-Waugh Auto Group where we strive to meet and exceed the standards of each and every customer. Elevate your driving experience with Audi Nashua.
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What clients say about Audi Nashua Parts Department in Nashua (NH)
This week I went to Porsche Nashua to order a car. The have the same owner as Audi Nashua and share the same physical lot. I parked my Mercedes in parking area between both buildings, spent 2 hours with Porsche. The next day when I went to leave my house I was shocked to see my rear license plate was missing...and so was my front one. I was very concerned-- I could have been stopped by police the previous day, my car impounded, issued a ticket, etc. The only thing I thought could be the source is Audi Nashua as I was with the Porsche folks and went no where else. When I called Audi Nashua, I was agitated but very clear about the situation and that I need their help in figuring out what happened. This is the inflection point -- where a true customer service organization shows itself --- or not. Nothing I said was heard by her. She continually kept telling me my car was in the Audi system so I had to have had it serviced there. Instead of taking the info, elevating it, getting back to me with a status, she played the gatekeeper & insisted she could handle. I was now yelling but apologized. What transpired then was hours of no action & response on their part. I was stranded at my house, had to cancel critical appointments. No sense of urgency, action or responsiveness from Audi but a lot of empty, gee I am sorrys. When I tried to call repeatedly, she would not pick up. When I used my friend's phone, she picked up but I was told no manager was there. I called Nashua Police who spoke with the Audi manager -- who WAS there - & they said they would call me. It turned out an Audi sales guy had taken my plates thinking it was a trade in. Mistakes can happen but this was about unresponsive and unprofessional behavior by people representing a luxury dealership. A Porsche salesman who lives near me ended up returning the plates. Sadly I got my plates only because I called the police & it was "convenient" for someone to bring me the plates.
If you want a different (in the best of ways) type of car experience go to any of the Lyon-Waugh Auto Group dealerships. These folks treat there staff like family and naturally that comes through to customers like myself who inturn feel like family. Great experience!
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