Dave the store manager while finally warranting the item while saying on the phone “it would be no issue” gave me a hard time saying the transfer pump is not rated for propane and will damage the seals, it says right on the label to keep caution when using a flammable liquids and gasoline which includes propane. Without actual knowledge of the product, Dave claimed that it could not handle propane, which is not true as it says right on the back to take care with propane and gasoline products. It also has a lifetime warranty stamp, stamped right on the box, and they’ve tried to give me a hard time, swapping it out. Even though in the end, he still did swap it out, I should not have been given such a hard time about swapping out a transfer pump with a lifetime warranty when I used it for its intended purpose. All I wanted to do was change the transmission fluid in my truck without contaminating it with propane and causing damage to my $10,000 transmission and instead Dave had to give me a hard time and make it take longer to get home working on my vehicle over a $12.99 part that would not increase his store sales whatsoever. that is the opposite of what O’Reilly is about and I’m very upset with my visit.
Stopped by to get a tail light bulb and Jack was so helpful. Walked me through the process of changing the bulb and and I don't think I would have been able to get the light housing off my Rav 4 without his help. Very thankful for the assistance and kind attitude.
This location has terrible customer service and stole $30 from me. I went into the store to get 5 feet of fuel hose. They only had 3 feet, so I had them order more for me. A few days later, I went to pick it up. I forgot my receipt, and they couldn’t find my order, which I thought was weird. I needed the fuel hose, so I bought 5 feet with the intention that I would come back with the receipt and get a refund since I never picked it up. When I returned with the receipt, the manager said it was rung up as a sale, not an order, and he couldn't do anything for me since I didn’t have a fuel hose to return. When I told him I didn’t have the fuel hose because it was an order, and I never received it. He called me a liar, saying, “How would I know you never received it?” He told me I might be able to come in when the cashier who checked me out was in, and maybe he would remember me, but otherwise, he could not help me. I have a corporate account with O’Reilly and maintain a fleet of vehicles. I don’t have time to go in a 4th time for this matter. From now on, I’ll be shopping elsewhere and cannot recommend this location. If you’re the owner reading this, you should talk with your manager about basic customer service because you just lost a corporate account.
Joe at the front desk of O’Reilly auto parts was the best! He took the time to help mr change both my front lights and it was difficult with my honda pilot! He was knowledgeable and understanding with me.
He went above and beyond to help this college mother out as we were heading back to college that day! Love, love his work and truly appreciated his help and expertise! Thank you for the extra time and effort!
My front lights work! yay!
Employee of the month in my book!
All my best-jonatha k.
This location at 85 S River Rd, Bedford, NH 03110 has always been my go to for my automotive needs. They have always been accommodating in installing small parts like light bulbs. This morning at 8:30 I walked in I was the only one in there. I stood there for a couple of minutes before someone showed up at the counter. I needed to my license plate bulbs replaced. He wouldn't do it. I am in a pillow sling after rotator cuff surgery. I am very disappointed!
Jacob was the best on point person, I spoke to in a while. No clue on the color style that was available for car paint and admit it! Told me all it said admitted not fully understanding partial. None of us both fully understand everything
was very glad to hear his honesty. Such a great personality to go with it.
I can see him going far.
From a mechanic to a parts seller. I've been dealing with alot of them for over 30 years.
He is one in a million. KEEP THIS KID!!!
Always a great place to shop. Great help obtaining the proper items and recognizing the military is greatly appreciated. It makes all those hardship times overseas and in combat worth it. Thanks.
A Guy who works here named Joe is so rude. Everytime I call he has the worst attitude. I won't be shopping at this particular O'Reilly because of Joe. He's that rude I avoid that store like the plague thank to your employee who's very rude named Joe. Don't insult people next time Joe. That's not good customer service. I'm gonna tell all my friends and family about how bad this Bedford O'Reilly is all because of that 1 guy. It's a shame because everyone else in that store is so nice and generous. Except for Joe. That guy makes us customers not wanna retur. So I wanna say thank you Joe for forcing my business elsewhere.
I went for an inspection. The man who started the paperwork was friendly and explained things perfectly. It was inspected thoroughly and quickly and the fee was reasonable. I saved with AAA. I would return in a heartbeat. The waiting room was clean with free coffee.
Parts delivery was super fast. Driver Travis got me the parts I needed fast and was very polite. No dilly dally with that delivery driver. Unlike one lady that took over two hours to deliver parts.
Called O Riley‘s in Bedford they said that they would install a battery that I purchased there took me 15 minutes to get there and all of a sudden no one was able to install a battery because it was cold out an they only had two people first off why say that AFTER I buy battary and 2 you know that your ganna have less staff in 15 min!! LAZYNESS!!
Manager named Joe was absolutely horrible to my husband, profiling and accusing him of scamming the store for money while trying to return parts. The issue at hand was that the card he used to buy the parts was compromised from being hacked a few weeks ago. Joe wouldn’t follow the story at hand, refused to help him out because he ASSUMED he was returning stolen parts even though we have solid proof of purchase and they were absolutely not stolen, and in the end were forced to get a gift card in return instead of getting our money back. He also made sure to call all the local stores so that he couldn’t return these parts somewhere else with someone who would actually help. This guy should be fired. Disrespectful, rude, profiling, and downright unprofessional. This store needs to do better. No such thing as proper customer service anymore. Do NOT recommend and we’ll be sure to let everyone in the area know about this experience.
Service is really good. Their parts unfortunately not so much. Over priced and I've had a few defective parts from them. Good thing the parts have a warranty or I would've been in trouble.
O'Reilly's Auto Parts is a customer orientated business. They will look up your parts help you to pick the best fit on the type of quality part your purchasing you usually have a 3 tier choice and they help you to make your decision if you can not decide what quality part you should purchase. Joe the manager cracks me up whenever I go there. Dave the assistant manager is a great family man who has a very professional demeanor and is always happy to help everyone. One of the new hires I delt with recently named Sean worked for BMW and knows our beamers good enough to make buying parts a breeze. Check them out for all your car parts you will not be disappointed they even let you rent tools to put there parts on your vehicle. They usually can get your parts order in same day or the next day. They even come out of the building and help with easy part changes to your vehicle. We have been buying parts from them for 10 years I feel very confident to rate the crew at the Bedford O'Reillys with the highest regard. Enjoy your visit.
Bought a new battery four months ago at O'Reilly in Bedford. My car died and brought the car to my dealer. They tested battery and found it to be defective. O'Reilly said they would not accept that, rather would need to test the battery and that could take a couple hours. If it was found defective, they would then need to research the purchase since I had no receipt. If they could not confirm purchase then they would not honor the warranty. Good customer relations
I have to give a shout out to Shawn, who works at this particular store. Sean went above and beyond what he needed to do to help me understand what was going on with my car. He was patient and very knowledgeable. Thanks Shawn!👍👍👍👍
Always friendly staff extremely helpful and they go above and beyond. Sean (apologize if misspelled the name) was terrific today and point out some products to buy that help tremendously. Kudos to the store.
My 16 year old daughter just went to buy windshield wipers and the guy came out to the parking lot to install them. They have done that for me in the past too. However, when my daughter asked if they also installed the new taillight bulbs she had just purchased the guy said "no, but I'll be right back." He went to get his tools and came back out and took care of it for her. What wonderful customer service, and going the extra mile to help a young driver out. Thank you!
Staff is always helpful and seem genuinly passaionate about cars. Prices are competative, have great clearance prices on random NOS items. Store is fairly small so sometimes selection is limited on some items.
I had a tail light out, and came here to replace it. I had a heck of a time digging it out though, and it was hard to see what kind I needed. The associate was very helpful and came out to my vehicle to take a look at the lights. Turns out the previous owners used the wrong bulb. If he hadn't came out and checked, I'd probably still be using the wrong light in my car.
Anyone who has gone into a store and been treated like valued customer knows what I mean when I say, I was treated well at O'Reilly Auto Parts.
I will be going back to O'Reilly's just because of how well the staff listened, and cared, about what I needed and wanted to do. I appreciate that.
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