What clients say about Co-op Service Center—Hanover in Hanover Township (NH)
I give my strongest endorsement to the Co-op Service Center. They have been taking care of my cars since I moved to the Upper Valley more than three decades ago. I prefer old cars and buy them used, so there are frequent things to take car of. This has always been done expertly and with good communication with me. I particularly appreciate their helpful advice. They saved my life by rebuilding my engine during the pandemic. THANK YOU to all those who work at the Co-op garage, both in Hanover and Norwich. I could not be more appreciative of your care of my car.
Swapped out my tires for a very reasonable price; disposed of the old at no cost, and shut off that damn TPMS light no one else seemed capable of doing! Nice people and great service; what's not to like!?
Really kind people. They know what they are doing. They will work with u if your on a tight budget. And I want to add more to your bill if you don't need the work done
I love this co-op service center so much. I have grown up in Hanover and it is in the same place (which makes this townie very happy) but in my opinion it’s all about the team and people working there. I adore all of the team that work there! They are funny, they are kind, they are extremely intelligent and educated about what’s going on with your car and they always have a smile on their face kindly willing to help whoever has a question. Steve, Jim, Kyle and the rest of them are great! I would go here and recommend it to anyone in the area, but you have to schedule and plan ahead of time because they are always booked up! (Also shows how great of a service they are). I am going to go here for the rest of my car needs. What I like about it so much is the hometown feeling where they know you and make you feel comfortable. My little girl and I think they’re great. They are 5 stars!
Really great service - they helped my daughter out on short notice, to make sure her car was safe to drive after hitting a bale of hay on I-91. Very fair prices, too. Highly recommend!
Great place and awesome service,even though they couldn't take my car in for repairs,they very nicely offered to do a diagnostic for me. This helped me tremendously.
I went in for an oil change, but also because my dash lights wouldn't turn on and I thought it was an electrical problem. As it would turn out, my dimmer switch was just turned all the way down (silly me). Still, just to put my mind at ease they checked out my battery and my alternator free of charge.
This was my first time going to a mechanic alone, and as a person who doesn't know much about cars I could be really easily taken advantage of. Everyone working there was really polite and honest about what my car did and did not need. I will be returning again.
Trying to get into this place when your car suddenly needs work is impossible.
I've been going here regularly, trying to establish as a regular customer. My brakes suddenly need to be looked at because my whole car is shaking and all over the road when I use the brakes, and I'm told I can have an appointment in a month.
Next snow storm, I'll probably crash my car with it all over the road, so, thanks so much for the great customer service and care about safety.
I won't be recommending you ever again.
Brought my car in for timing belt change. Scheduled a week in advance. Took them 3 days to do the timing belt, when they said it would be a one day service. Then, when I finally picked up my car they told me that I had a really bad wheel bearing and brake issue, and hoped I'd get home okay. What? No one called me when this was discovered. It was there for 3 full days, and I would have had them fix the wheel bearings and brakes while it was there. Instead I drove home 30 miles scared for my life. Drove another 30 miles the next day to another mechanic to deal with the wheel bearings and brakes, and was terrified, all over the road, practically out of control. The next mechanic could not believe that they let me drive off the lot with the bearing so bad, my wheel was practically falling off! No communication from the guys at the Coop center at all, just a bill for $1600 and a hope you get home okay. Not acceptable.
These guys are the BEST- honest, efficient, friendly, priced right. Can't ask for more from any establishment of any kind. The keep my 184K mile Honda running like a champ. Same goes for the Hanover location.
I had hoped that Co-op would have been able to maintain the service standards of the Subaru center that had been in the Norwich location previously. Sadly, they have not. I showed up on time for my appointment today to have a routine VT inspection. I was expecting to wait 15 minutes or so for the assessment as had always been the case in the past and didn't expect much more given that I had an appointment and the procedure only takes a few minutes. Without going in to the details, they checked me in and had me wait 90 minutes before taking my vehicle. There was no warning when I checked in, no status updates, and not even an apology when I raised the topic. This is not a "service" center that deserves my business or yours. It also reflects poor on the Co-op organization as a whole. My worst service experience yet in the Upper Valley.
Every time they found the problem and fixed it at reasonable price.
Excellent customer service and very competent mechanics you can trust. Such a valuable resource in the Upper Valley.
Utterly hopeless. They compete on price and you get what you pay for. We paid them several thousand for a big rebuild, replacing the head gasket. They cut enough corners (e.g., wrong sealant, not sealed properly, and didn’t even tighten engine bolts) that we had problem after problem afterwards, so much so that even they would not pass their own work for inspection just a few months after the big job. We moved on to the dealer mechanic, who traced all the problems back to the coop's dodgy work. The coop service center still denies any wrong doing, and gives us a condescending mouthful if we try and discuss it. Meanwhile, we are out many thousand dollars in just a few months, all preventable if they were not cutting corners and did not sign up to do work they were incapable of. They sell their service on the basis of their work being covered under warranty, but that warranty is outsourced and a joke—it excludes workmanship, and internal engine work (basically, what matters). Utterly, utterly useless. Avoid these guys at all costs. There are lots of other good mechanics around.
Excellent customer service. I was going to leave for a roadtrip in a few hours and I was having trouble inflating my tires, so I called the co-op and asked if they could re-inflate them. Even though I had no appointment, the co-op staff helped fully inflate my tires in only an hour and free of charge.
Rick and his whole crew are fantastic! Work that they do is excellent. Nice friendly guys who we are lucky to have right here in Hanover. Highly recommended!
They do reliable and great work. But sometimes need to pay more attention to detail. I asked for two other small "bells and whistle" pieces on my car to get fixed and they were not. My windshield wiper and the lighter socket.
