We bought a 2016 Nisan Titan on March 12th of this year.....when we test drove it, the stabilitrak and the check engine and when applying the brakes, the transmission began to jerk. When we got back to the dealership, the salesman, put the code reader on it and cleared the code, lights went off and it ran good. We signed the papers, and a long with the sale, they sold us an extended warranty. On the way home, the lights came back on. We called the dealership and they asked us to bring the pickup to their shop in Saint Paul. (March 16th) The first time they couldn't find a problem. They just cleared the codes again. The second time, they said there was some bad wiring and supposedly fixed some wiring, in other words, they spliced the wires and put a ziptie to hold the large connection together, instead of putting a new wire harness in. The 3rd time was the same thing. Well.......after taking it back to them the 4 time, (March 30th) and was asked to just leave it with them this time, nothing was figured out and they made an appointment with a diesel repair shop and told us to take it there. We picked the pickup up at their shop on April 3rd, brought it home and we took it to the diesel shop in Grand Island on April 6th. They found the zip tied wire harness and one of the turbos kept throwing a code, so the mechanic shop manager contacted the warranty place and they sent out an adjuster to evaluate this and we found out that the warranty was null and void from the time we purchased the vehicle because the DEF had been deleted and the mechanic also informed us that we needed to contact the NDMV Industry Licensing Board to report that the dealership willingly and knowingly sold us a vehicle that was deleted. When we told him about the situation, his response was, and I quote..."It's your problem now" He has been reported to the NDMV . If you sell a warranty with your vehicles, read the contract before selling the warrany
We bought our new vehicle from river valley :) we were very happy with the vehicle options Marcus showed us and found the perfect one for our family! He was wonderful at communicating with me and getting financing done before we even came in! Any issues I had he made sure he cleared them up right away! I would absolutely recommend car shopping at River Valley!
Great customer service! Honest advice! Didn't force me and my wife into a purchase that wasn't right for us. Worked diligently to find exactly what we wanted and ensured it was quality before letting us take it off the lot. Would HIGHLY recommend purchasing a vehicle from them! They will get you on the road with a quality vehicle at an affordable price!
We purchased a truck from them in August 2025. We drove it around and thought maybe we heard a noise but was reassured the mechanic fixed all the issues and talked to the mechanic on the phone. They were getting ready to close so we had to hurry and make a decision since we drove 2.5 hours so didn’t see a lot of the issues and it was getting dark. We got it home and noticed all the lights on the bottom were cut out had to be completely rewired, dvd player didn’t work, seat is broken, issues under the hood. Called them right away after we spent $1700 in it and they kinda said you bought it used. Fast forward it broke down 4 more times and had to be towed over the course of the next 3 months. Got it back into the mechanic and he’s saying the oil pump is bad went to fix the oil pump for $1500 and realized what they originally told us they fixed was incorrect and they never fixed the $2500 they originally told us they fixed so now we are stuck with another $3000 on top of everything else. I highly highly suggest you stay clear of this business they lie and tell you they do things when they don’t. If I can save just one person from what they’ve put my son and us through this reviews was worth my time. They tell you they fix things when they don’t. After $6000 in a old truck we could have purchased our son something newer if we wouldn’t have been lied too. How you can scam a 16 year old on his very first truck is beyond me and not even willing to meet him in the middle on the bill. The way they do business is just horrible and has me so upset. We talked to our attorney and the state and they are reporting them for fraud our mechanic can back it but if we can save someone else money stay CLEAR OF THIS BUSINESS.
I am so impressed at how Luke and Chad went above and beyond to make my sale go as smooth as possible. There were a few technical issues after I came home and Luke was more than happy to make everything right. Chad was a total gentleman, opening the door for the loaner for my mom and all. Great car lot to work with! I will be returning in the future for any auto need.
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We had a wonderful experience at River Valley Auto while buying our daughter her very first car! This was a huge milestone for our family, and the team made it truly memorable from start to finish. Luke was great to work with!
I wanted to take a few moments, and share my experience with Marcus & Luke. These guys were great, and they were in constant communication with me through the whole process. Let me start by saying, Thank You guys. This review is coming all the way from Boston MA. I was very hesitant to purchase a vehicle, through an online site like E-Bay, Against my better judgement, I went ahead, and pulled the trigger. I am so glad that I did. The car
was in mint condition with 40,000 original miles on a 2004 350Z 6 speed Roadster. with no mechanical issues what so ever,. If I could give this review more than 5 stars, I would. I would highly recommend these guys, no matter what part of the country you are in. Once again, Thanks Guys!
Had a great experience but an even better deal! Quality vehicles at great prices. Very thorough and explained everything so everyone's on the same page and comfortable moving forward in a deal. Highly recommend this place. They are very knowledgeable guys.
I had an excellent experience with River Valley Auto! From start to finish, the staff was incredibly professional, knowledgeable, and genuinely committed to making the car-buying process as smooth as possible. They took the time to listen to my needs and helped me find the perfect vehicle within my budget.
The quality of their inventory is impressive, and their transparency during the entire process gave me complete confidence in my purchase. They went above and beyond to ensure I was satisfied and even followed up after the sale to make sure everything was perfect.
If you’re looking for a dealership that values customer satisfaction and offers a stress-free experience, I highly recommend River Valley Auto. I’ll definitely be coming back for future purchases!
I couldn’t be happier with my experience at River Valley Auto! From the moment I walked in, the staff was welcoming, knowledgeable, and genuinely helpful. They took the time to answer all my questions and made sure I felt confident in my choice. The quality of the vehicle and their attention to detail surpassed my expectations, and the entire process was seamless and stress-free. If you’re looking for excellent service, honesty, and a team that truly cares about their customers, River Valley Auto is the place to go. Highly recommended!
Bought a car at the St. Paul location with my boyfriend and the engine was bad. Was told the car was fine. Lasted one-two months. Wasn’t a cheap car either, we paid 7500 for the Chevy traverse. Wouldn’t recommend to anyone looking for a used car.
Marcus was great, courteous, knowledgeable, truthful and made buying my vehicle a very wonderful experience. This place has earned my business, give this place a try you'll be glad you did!
I bought a shed from here. Marcus took excellent care of me! My shed arrived today and it's better than I had imagined. We will return in the future for all our shed needs. Thank you Marcus.
Marcus was so great to work with! Most of the time when I'm in the market for a different vehicle you can usually see the lies flying out of a salesman's mouth just so they can get the sale. Marcus was more concerned with the truth rather than the sale. I know where I'll be going from now on.
Great service! They check over, and fix the problems on vehicles before they sell. I needed a vehicle to replace another due to safety issues for my family, and coummute to work and back home without trouble. I really enjoy my vehicle I have recently purchased, and definitely recommend buying one from them!
Solid group of guys to deal with. Tough to find a business that's concerned with putting out a quality product over making a buck. These guys do their absolute best to correct issues and be transparent with buyers. Always a pleasure to do business with these guys.
Bought a F150 from them noticed a small issue during test drive was fixed immediately! Has been a great truck at a very fair price! Definitely will buy from them again!
I bought my daughter a used car from there. The guys were more than willing to address and correct any concerns we had. The car has been great and I'll definitely go back!
Got 4k miles out of a truck I purchased from the over the summer. 3 different mechanics say the motor was bad. And was doctored. Lucky it made it this far. Don't recommend purchasing anything from them.
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