I have had nightmare mechanic situations with other places before ... this place is honest and they don't bullshit you. My parents have been coming here for years now I use them since I have moved here. Nice to have a reliable mechanic and not to have to search for one.
My family and I have taken our vehicles here for years. I have had nothing but great experiences with them until my most recent trip there. I had over $1,100 of work done to my vehicle and when I came to pick it up, there was a giant scratch (about two feet) in my windshield. When I addressed it with the representative there, I was told that a rock may have hit my vehicle and if that’s the case there is nothing they can do for me. The technician who worked on my vehicle stated it was there when he got into my vehicle but that was a lie. I’ve taken my previous vehicle here numerous times and it is always parked out front when they finish their work. This time it was parked around back. I assume they wanted me to pay before I could see my vehicle. Now I have to pay $500 to get my windshield replaced. All in all, a complete lack of professionalism and accountability from Arvin.
Dropped my vehicle off for diagnosis and repair on a Sunday after reading the glowing google reviews. Waited until Tuesday afternoon to call and inquire about the status (with all other vehicles dropped off after mine having been addressed)…..and I was told over the phone that they would have to disassemble part of the vehicle to diagnose it.....and due to "facilities and staffing".....that they didn't want to work on my vehicle. I had to call them to hear that. Not sure when they planed on calling me. Somehow I guess the multiple bay shop full of tools wasn't capable of working on vehicles? Are they so full of high margin easy jobs like oil changes and tire rotations to bother? Maybe. You won't really know until you pay for a tow and waste two days of time and energy, only to have to make other plans to have repairs diagnosed and performed elsewhere.
They helped me out of a jam when my car had major problems 4 hours away from home. They squeezed me in right away. Sheila (Advisor) and Steve (Tech) were quick and pleasant to work with.
I've been going to Arvins for a few years. Arvin's has kept my car running at a low cost with an honest, straight forward approach. Sheila, their point of contact at the front desk, is incredibly knowledgeable and knows how to explain complex issues in an easy to understand manner. So grateful for this place!
No one loves unexpected repairs. However, with two cars (one 10 years old) over a couple of years, we feel that they have always been fair and honest. When they diagnose a problem and give us a quote, I don't think they've ever gone over the quote and usually they go under. They don't try to upsell and they let us know if we can wait or not.
Most recently, our 10 yrs old vehicle failed inspection at anotherl arge garage with multiple locations. We didn't take it to Arvin because we assumed it would pass. The other garage quoted us $800 for ball joints only. We didn't trust them to do the work so we took it to Arvin. Arvin said it definitely needed new control arms too, and with the additional parts needed, Arvin still came out under the other garage's quote!
Arvin has excellent service and has now accommodated me twice with severely failing tires. Sheila from Arvin twice saved me when I made an emergency stop at their shop and she squeezed me in.
This last time I was on my way to the Lake and needed a repair fast as I was taking my crew. Thank you, Arvin!!
The prices are ridiculously high, they charged me $71 for a diagnostic and the repair estimate $687 and I’m having the work done at another shop for $331 parts and labor! Buyer beware here! They are expensive! I had to shop it due to the high estimate! So glad I did!
They do decent work once they have your vehicle, at least for relatively simple things with common cars. However, I have a unique vehicle which requires some research to properly care for. I called on two occasions and even went in person at one point to ask them if they could help me with it.
No follow-up. Each time they never got back to me. It was only after the third time, I just interpreted their silence as "we're too busy/indifferent/ignorant to help you with this."
Amazing service every time at Arvin. Complete honesty and no selling unnecessary services. At my last visit, they went above and beyond to make sure as much of the repair as possible was covered by an after market warranty. Highly recommend them.
Needed an urgent car repair and I had spent 2 hours on the phone calling places and no one could even look at my car for at least 3-5 days if not longer. I called Arvin’s and they were so nice and helpful and able to look at it the next day. They called me the next morning and let me know the problem and the cost which was very reasonable and had it fixed by the end of the day! I will definitely be using them again for any future service needs on my car!
Just like other reviews are saying, this place is great! Always honest and not trying to force unnecessary "repairs" on you. They will also always let you know if they think something isn't even worth fixing. I'll never go anywhere else!
My family has been using Arvin for years. I can always count on them. The best thing about them is that they are honest. They will NOT price gauge you. They will not take advantage of you. It is a good shop run by good people. They are extremely knowledgeable and great at what they do. Don't look anywhere else!
Went to several places to get some help with the trailer hitch electrical having intermittent connection issues. Arvin Auto had a great solution and didn't charge an arm and a leg to fix it. Very reasonable, friendly, competent staff.
Fast, affordable, friendly service and they’re honest. Had a problem with my Jetta, it was something that only the dealer could fix due to how the computer was programmed. Even though they spent a few hours trying to figure out the problem they didn’t charge me anything cause they felt bad they couldn’t help. We’ve used them several times but I was highly impressed by this interaction specifically.
They were very professional, knowledgeable and friendly. They didn’t push any services I didn’t need and offered suggestions for what I may need in the future. Highly recommend, good, honest shops are hard to find, I’m glad to have found this one!
Needed a new catalytic converter... Meineke quoted $3600+; Arvin did it for $1500 and change. Nice folks, quick turnaround, great deal. Can't ask for more!
I have used Arvin's since I moved to Ellisville almost 15 years ago. Our vehicles are 10-20 years old and they have kept them running with no issues. They have never pushed me to do something that was not necessary and been honest about recommending service that is in my best interest. I trust them completely.
I have only dealt with Arvin Auto on a professional level being a mechanic at another nearby shop we have occasionally traded off work. My experience has been positive their employees are polite friendly and those customers of theirs I have helped have spoken highly of them.
Absolutely would go back. They saved me about half the cost of what others wanted to charge because they only replaced what was absolutely needed. They also waived an initial diagnostic fee without me even bringing it up because they felt it right to do so.
I’ve done business with Arvin Auto Service about 3 times now. The first being a couple months ago because I needed an oil change and didn’t want to take my car to one of the chains since I was ripped off terribly last time. I know nothing about cars or repairs, so I asked a friend where I could go to get good care and honest service. He recommended Arvin Auto and I was very pleased with the service. I have since had to return because my car wasn’t starting and needed a starter replaced, and they fixed my car up good as new and were very nice and patient with my lack of car knowledge. I for sure won’t be doing to Jiffy Lube EVER again. It pays to go somewhere that cares.
Tl;dr - great service, exceptional, timely car work. Would recommend!
I had a great experience at Arvin's auto. I took my car for an inspection during my lunch break from work. They were very professional and quick. I was able to get back to work on time no problem. I highly recommend Arvin's Auto!!!
From the office manager to the owner this place is one of those rare old gems of honesty and kindness. I am SO grateful they were recommended to me! They were very thorough and did a phenomenal job in good time. Great work guys!!!
Very friendly employees. Don't try to sell you on stuff you don't need. Prices are as good if not cheaper then most other shops. Quality of work is very good! Call ahead for appointments as they are busy most days.
The greatest auto repair facility anywhere. You never need to worry about being overcharged or unnecessary repairs being suggested. We have taken cars to Arvin Auto for over 20 years and fully trust their advice and work.
Arvin and crew are the best mechanics I have ever encountered! Seriously!! Honest, always cheaper (yes I have found this out - the hard way- a couple times). I now will ONLY deal with Arvin. They are my GO-TO guys. I feel comfortable and confident with this! Quality, fair and fast!
I am a first time customer so I went over and met the owner and the mechanics and all were very professional and the work they did was great. They explained the "why" and "how" they would take care of my issues.
Since things wear out and break at 181k miles on my truck that I tow a 5th wheel with I understood and was ready for needing additional work. They were concerned about the long term performance of the parts so they chose upgraded parts which I appreciated instead of just using standard parts which is what the last place did and why I am here having my brakes done again.
So yes i spent more on the total job but since everyone is priced about the same and they go by what the book says it will take time wise to fix at least here I felt like they had my best interest in mind when making recommendations.
Website