Scratchy's Auto & Truck Salvage JunkYard in Chesterfield (MO)

Terrible customer service. Unbelievably rude. I called for a part and had to explain that their part cost twice as much as brand new. When I explained that they said they had labor which makes no difference to me when I can get a new one for less. Then in the middle of my sentence the woman yelled thank you and hung up on me. Never once was I anything but polite. I will be buying my parts new for cheaper from now on.

I called on a Thursday and then again on Friday, asking if they had a side headlamp for a particular car. Thursday they said they'd check and call me back. When I didn't hear anything by Friday I called again. A different guy said he'd tell the other guy to call me back (pretty sure he could have just checked it out). Neither one ever called me back. On the following Monday I called a different salvage place, got an immediate answer that they did have the part and picked it up within 2 hours.

just e- mailed them to see if they can locate parts i have been searching for for 8 months across the US. the parts i am looking for are rare and replacement parts are no longer made. We will see if i get a response as to weather they can get it or not. btw they are quarter panels or a bed for a 79 f150 short bed.. next to impossible to find in good usable shape. 3 stars for now subject to change depending if i get a response email or not. if they have or locate the parts then10 stars and a customer for life

For years ive tried giving them the benefit of doubt, but they remain the same. Always say they will call back, but never do. Being "swampped" is not the reason, cause you can drive there and there will be noone there just employees. Ive called them two days in a row for them to ignore me, then told em to just come pick up my junker, said they were on the way and never called or showd. WORST ACE TO GO TO, EASE HEED WARNINGS AND LOOK ELSE WHERE

Quality used parts at a fair price! I go to Scratchy's every time I need a part, big or small. Scratchy's is a busy mom and pop shop, they do not have a lot of employees which keeps their prices low. If you do not get a quick call back, call them again, it just means they are swamped!

I called them to come and scrap out a totaled car which is sitting at a friends shop. They never came to pick up the car, they never called me to say otherwise, and when I called to ask about it (twice) I was told the the person I needed to speak to was not present and never received a call back. Please do not use this company, they are unprofessional and unreliable.

I would give negative stars if possible. I was having serious issues with my car and was told by another mechanic that my car needed a new engine and was referred to these jokers. They confirmed that they needed to put a new engine in our Kia Soul. After completing the work the car still did not run correctly. They charged my dad, who is elderly and handicap, $4300. We had to take it to Kia dealership, which we should have done to begin with but were trying to save money. HA! Kia confirmed that Scratchys had cut wires and they had to repair the entire wiring harness. The car was so screwed after they had it that I had to dump it and buy a new car. I have proof from Kia corporate and certified Kia reports. When I called to confront them, within the "30 day guarantee", they screamed at me and denied cutting any wires. He said they must have been cut somewhere else. DO NOT TRUST THESE IDIOTS!!

I bought some parts from there had no problems at all I will continue to do business with him I just wish they had a return policy which I was told by the young kid after I paid for the parts no return policy

I've been dealing with this yard for years, They just found a part that I've searched all over the USA for, and will be here tomorrow. They did call me back, and are a joy to do business with. Thanks Guys, and Lady!!!!

Short on the phone (almost yelling at me). Couldn't even tell me whether they had a plug wire for my engine, a very common 4.6 liter V8 for a Ford F-150 or other Ford model. He said, "just bring the wire in and I'll try to match it up!" Well maybe I don't want to drive all that way to have you tell me know I don't have it.

Horrible customer service. Would not give them my business due to that.

Been calling for 2 days straight with no answer.

Their customer service is awful. They don't trying to help, they are just rude.

I also was told that I would get a call back about a part that I needed. Low And Behold no call back.... But then again what should I really expect from a place called "Scratchy's"?

Didnt have all i needed but helped me find what they didnt have. Excellent service every time I come here.

After calling this place for nearly 30 years it is a total "don't have" "can't buy" "can't do" "scrap is down" mentality that really makes you wonder how they even have customers

I called asking about car parts, and was told I would be called back that day, I never recieved a call and they were rude when I called back.

very rude and didn't even let me finish what I was asking.... will not recommend to anyone...

bought a car from these super nice people and it was just as described! thank you

They are great about finding your parts and you can't beat the prices!!!!!!

Great people and great prices. Will continue to do business with Larry

Larry and the boys always take care of whatever you need

very helpful, good family owned business

Horrible customer service!

Do not recommend

Very helpful.

Nice people