Great service, car was totaled and they went to the shop and got it for me and was very patient on me getting the paperwork in order. Hopefully don’t have to anytime soon, but would use again.

Austi911

02/01/2024 23:41:50

I have used this establishment for serveral part and have had no issue with them. Yes sometime they are a bit short and hang up quickly on the phone and yes I have called or sent them a message requested a part and they have not called back. I did not take it personal as I knew I was not the only customer they were helping. I simply called up again and got the answer I was looking for. Bottom line they either had the part I was looking for or they did not. They have been honest and fair and that is all I can ask. I am going there tomorrow to pick up a part and I will relay the feedback to them. Perhaps they might make an effort to call back and not be short on the phone.

Michael Miller Sr

01/14/2014 09:47:27

Terrible customer service. Unbelievably rude. I called for a part and had to explain that their part cost twice as much as brand new. When I explained that they said they had labor which makes no difference to me when I can get a new one for less. Then in the middle of my sentence the woman yelled thank you and hung up on me. Never once was I anything but polite. I will be buying my parts new for cheaper from now on.

Kinky Kangaro0

01/25/2016 21:16:30

I called on a Thursday and then again on Friday, asking if they had a side headlamp for a particular car. Thursday they said they'd check and call me back. When I didn't hear anything by Friday I called again. A different guy said he'd tell the other guy to call me back (pretty sure he could have just checked it out). Neither one ever called me back. On the following Monday I called a different salvage place, got an immediate answer that they did have the part and picked it up within 2 hours.

Laurel Hensley

06/21/2016 02:05:27

just e- mailed them to see if they can locate parts i have been searching for for 8 months across the US. the parts i am looking for are rare and replacement parts are no longer made. We will see if i get a response as to weather they can get it or not. btw they are quarter panels or a bed for a 79 f150 short bed.. next to impossible to find in good usable shape. 3 stars for now subject to change depending if i get a response email or not. if they have or locate the parts then10 stars and a customer for life

bryan pasley

10/04/2016 10:03:45

Been calling for 2 days straight with no answer.

Billie Emery

11/01/2023 19:04:21

For years ive tried giving them the benefit of doubt, but they remain the same. Always say they will call back, but never do. Being "swampped" is not the reason, cause you can drive there and there will be noone there just employees. Ive called them two days in a row for them to ignore me, then told em to just come pick up my junker, said they were on the way and never called or showd. WORST ACE TO GO TO, EASE HEED WARNINGS AND LOOK ELSE WHERE

Justin

03/23/2017 07:33:44

I called them to come and scrap out a totaled car which is sitting at a friends shop. They never came to pick up the car, they never called me to say otherwise, and when I called to ask about it (twice) I was told the the person I needed to speak to was not present and never received a call back. Please do not use this company, they are unprofessional and unreliable.

Chris Diven

09/21/2016 14:48:56

Quality used parts at a fair price! I go to Scratchy's every time I need a part, big or small. Scratchy's is a busy mom and pop shop, they do not have a lot of employees which keeps their prices low. If you do not get a quick call back, call them again, it just means they are swamped!

Gennesa Jane

10/15/2014 17:57:31

I would give negative stars if possible. I was having serious issues with my car and was told by another mechanic that my car needed a new engine and was referred to these jokers. They confirmed that they needed to put a new engine in our Kia Soul. After completing the work the car still did not run correctly. They charged my dad, who is elderly and handicap, $4300. We had to take it to Kia dealership, which we should have done to begin with but were trying to save money. HA! Kia confirmed that Scratchys had cut wires and they had to repair the entire wiring harness. The car was so screwed after they had it that I had to dump it and buy a new car. I have proof from Kia corporate and certified Kia reports. When I called to confront them, within the "30 day guarantee", they screamed at me and denied cutting any wires. He said they must have been cut somewhere else. DO NOT TRUST THESE IDIOTS!!

Angela Komis

05/29/2019 17:08:01

I bought some parts from there had no problems at all I will continue to do business with him I just wish they had a return policy which I was told by the young kid after I paid for the parts no return policy

Jason Harp

08/19/2019 04:33:45

Horrible customer service. Would not give them my business due to that.

Kenneth Porter

01/16/2023 21:47:33

I've been dealing with this yard for years, They just found a part that I've searched all over the USA for, and will be here tomorrow. They did call me back, and are a joy to do business with. Thanks Guys, and Lady!!!!

Scott Woodliff

01/29/2013 20:47:08

Short on the phone (almost yelling at me). Couldn't even tell me whether they had a plug wire for my engine, a very common 4.6 liter V8 for a Ford F-150 or other Ford model. He said, "just bring the wire in and I'll try to match it up!" Well maybe I don't want to drive all that way to have you tell me know I don't have it.

Drew Andrews

10/31/2016 20:12:45

Their customer service is awful. They don't trying to help, they are just rude.

Sasha Zhyvotovska

10/12/2020 16:13:55

I also was told that I would get a call back about a part that I needed. Low And Behold no call back.... But then again what should I really expect from a place called "Scratchy's"?

Dieselduty

11/28/2012 01:11:07

Didnt have all i needed but helped me find what they didnt have. Excellent service every time I come here.

Cliff Reeves

11/01/2016 21:40:54

After calling this place for nearly 30 years it is a total "don't have" "can't buy" "can't do" "scrap is down" mentality that really makes you wonder how they even have customers

Chris Matthews

07/21/2016 21:14:10

I called asking about car parts, and was told I would be called back that day, I never recieved a call and they were rude when I called back.

Jason Harmon

06/15/2010 18:02:33

very rude and didn't even let me finish what I was asking.... will not recommend to anyone...

Nida Khan

02/27/2017 19:08:04

bought a car from these super nice people and it was just as described! thank you

Zach Kleine

08/05/2017 05:05:59

They are great about finding your parts and you can't beat the prices!!!!!!

Tony Robin

08/07/2014 16:47:03

Larry and the boys always take care of whatever you need

Darrell Coogan

08/18/2021 21:38:38

Great people and great prices. Will continue to do business with Larry

Walker Allen

02/20/2018 20:53:38

very helpful, good family owned business

JMC “JMC” Mcg

07/02/2015 16:17:29

Do not recommend

Billy Kelly

05/16/2022 14:57:13

Horrible customer service!

david clines

04/17/2020 15:10:11

Very helpful.

Kimberly Forrest

03/01/2019 19:29:44

Nice people

Hair Bear

09/23/2018 12:21:00

Address:	1013 Hoff Rd, O'Fallon, MO, United States
Services:	Salvage dealer
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 33 Reviews
ZIP Code:	63366
Open Hours:	8:30:00 AM - 5:00 PM

Friday		8:30:00 AM - 5:00 PM
Monday		8:30:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:30:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:30:00 AM - 5:00 PM
Wednesday		8:30:00 AM - 5:00 PM

Scratchy's Auto & Truck Salvage JunkYard in Chesterfield (MO)

Working time & Location

Zip Codes

Other Chesterfield Auto Salvage Yards

Salvage Yards in cities of Missouri