Super job today Mariah! She pulled up and had me on the road to my mechanic in exceptional time and delivered my truck in time to speak with mechanic about the problem.
Huge shoutout to Danny for saving the day when we broke down on Hwy 270 in a box truck! He was incredibly quick and efficient, getting us taken care of in no time. On top of that, he made the whole experience much better with great conversation and a positive attitude. Breaking down is never fun, but Danny turned a stressful situation into a smooth and even enjoyable one. We truly appreciate his help and highly recommend this towing company to anyone in need. Thanks again, Danny!
Kaleb showed up right at the time I was given by the insurance roadside assistance. He was very professional and helpful. He instructed me to not leave my car until he arrived as he didn't want anything to happen while sitting. He towed me back to town to the battery store and waited u til he knew my car would start and I was able to get home before he left. He was great! Young, but had great skills and a hardworking. Thank you!
I was setup with Squires towing through Ford road side assistance and Squires was prompt, professional and friendly. Dave, our driver, was a very nice man and called when he was contacted for the tow and gave us a quick ETA. Unfortunately the car had to be towed to the dealer and he worked with the local Ford dealer for us and dropped it off for service. I will definitely recommend Squires to anyone who needs a tow! Thanks again Dave!
Took 3 times longer to show up. Didn’t know how to load my truck on the trailer. Jack slipped and dented my door and charged $100 more than quoted. Good luck if you use this service.
Their drivers are absolutely irresponsible and do not pay attention to the roadway. I had a driver pull out of their road and almost slam into my brand new car. Then he proceeded to tailgate me as if I did something wrong. I had the right of way… I called the business and the person I talked did not care about what just happened… I love my local businesses but this one will never be used by me.
Was assigned this provider by Progressive Roadside Assistance. After initially being told it would be up to a 2 hour wait, the driver did not come for 6 hours. This was after calling Squires several times directly and confirming that I could leave my keys in the vehicle because I needed to take a work meeting. They came and left without the vehicle. I immediately called when I saw them leave and was told that they had completed the tow. I called Progressive who had me hold while they called squires. They hung up on Progressive and would not answer any further calls. They are not to be trusted, do not use.
I have a hard time having confidence in the sincerity of most shops work. Squires has performed above and beyond what I could have hoped for and got me back in the road. I highly recommend and will take all of my business here.
Blew a tire on side of highway on a Sunday, eta was about 40 minutes and they were there just over that time. Driver was awesome got it up quickly gave me a ride to the tire store got it down quickly and took payment over the phone and made sure i was good and got it all done. Very safe with getting it on the truck on the highway shoulder.
Charles with Squires answered my AAA call for help and safely delivered me and my little pup to our destination. He was quick to arrive, load, and unload, and was super friendly and compassionate in what could have been a very stressful situation. Truly appreciated it!
Dealt with Caleb and it was a smooth process. Gave an ETA of 20-30 minutes and he was there. Took the van where it needed to go; job done. I’d recommend
Solid group guys. Came and towed my truck after having some issues broke down. They got my truck, were very honest with me, got me back on the road, and did it all at a reasonable price. Will definitely be calling them again next time I need a tow.
Caleb from Squires towed my brand new SXS I purchased from Fenton to my house about 30 minutes away. He was awesome to deal with. Wouldn’t recommend any other towing service besides Squires!!
I was told the wait was about an hour and a half. At two and a half I called to only be told there was "truck troubles" and it would be another hour. It has now been just shy of 4 hours and they do not initiate communication when they have issues.
The tow guy was hardly nice after I waited for almost two hours! Although I was polite, he was aggravated with me! He had a difficult time getting my Chevy Malibu on the truck! I had to sit in the car and hold the wheel as he winched the car on to the flat bed. Never in my life! Dude was aggravated that I didn't have cash to pay on spot even though the website said debit and credit was a payable option with a fee. Terrible customer service. The driver drove so fast that we made fifteen miles in epic time! Thanks for that! I would only recommend this company as a last resort, which is no wonder they were my last resort too. Two stars because I'm being polite.
The driver was amazingly helpful, calm, and professional. I am brand new in town and don’t know a soul, and was super helpful, gave me some great advice , and really helped me in a stressful moment! I will be calling them with all of my roadside needs!!!
They picked up my car that was vandalized on the side of the highway.. as if it wasn't damaged enough, Squires COMPLETELY tore it up, they threw (that's an understatement) the car in a corner to where it couldn't have been moved if we wanted it to, they set it on gravel.. no cinder blocks or anything (car had all 4 wheels stolen), so they damaged it to the point where nobody wanted to buy it anymore (even just for the engine). The engine only had 100K miles on it. On top of it, when I told them I'll just sign the vehicle over because I can't afford the $400 fee (for 4 days) they tried to charge me a towing fee! So if your car is towed by Squires, just know you are taking a loss because they Do NOT take care of the cars they deal with, it's just scrap metal to them.
Horrible shady company. Failed to disclose their rates or provide any information after needing my car towed. Terrible, never use this company they will cheat you out of everything.
