What clients say about Ace Wrecker & Repair LLC in Hayti (MO)
Price gougers at their finest! Charles was a jerk! (we parked our truck in an open lot by McDonald's and traveled with family out of town.) Ace Wreckers towed it to their garage. When we returned I called Charles and ask to pick up the truck. He was rude and started rattling off how much it was going to cost to get our truck back. He towed our vehicle 3 miles and charged us $200 + $40 a day for 5 days. When I asked if he could meet us so we could pick it up he said, "It'll be another $100 ($500 total!! )to pick it up now because we're closed and tomorrow it will be another $40 for the extra day. I told him I believed he was taking advantage of the situation and was over charging us. He said if I didn't shut up and get out he was leaving and I would have to come back the next day to get my truck. I have been a small business owner for over 40 years ( Jerry's Concrete Statuary) and I have never treated my customers like this. I don't know how he is still in business!
Would rate 0 if I could I called them to tow my truck and after 40 minutes of waiting I called back and they acted like I never called and then refused to come
Stolen equipment. Only use this company if you want parts stolen from your unit. We documented everything left behind after our accident only to return and find over $1000 in parts just gone. When shown photographs of the stolen parts, literally sitting next to the unit in their tow yard, not at the scene of the accident they acted like they never existed with no explanation. Again, despite us literally having photo evidence. It would have cost us more money in time and effort to file a complaint and charges, but I’m guessing they knew that so they got away with it this time. Just small enough for not hit the radar. This will be blasted all over every trucking website and page I can come up with and spread at every rest stop I hit on my routes. Thieves!
I broke down in Hayti and these guys came out to help me. They figured out the issue and wanted to order the parts for me, but my boss did not want to wait a week to get them. We ordered them online, and still ended up being there for a week. Not anything the shop itself did, they were great. Good, honest, hard-working people who went above and beyond. Extremely grateful. I grew up in the area and was born in Hayti. They are a good example of why I still call the area home even though I’ve been gone for 25 years.
Even had the worlds youngest mechanic change out one of my airbags. Just make sure your mudflaps match, if they don’t, he will point that out to you.
We had a horrible accident on I55 on 04/16/2025. Charles and his team came out and took care of my wife, Kathy, and I. We totaled our car. After they took us to their lot, they helped us remove all of our belongings out of our car. They bagged it all up for us. Then they rechecked the car to make sure we had absolutely everything. They made sure we were completely comfortable and had drinks while we were making phone calls. They went above and beyond helping us. They gave us all of the paperwork and explained it to us. They told us what steps to take next and what we should expect to happen. As the weeks went on, they were proven to be right. Thanks again for helping two disabled senior citizens get through a very traumatizing time.
This is what you call Midwestern Hospitality at its finest family-owned business, three generations in the making, awesome craftsmanship and very fair prices for the quality of work that all three of them do... make sure you ask the little guy for your bill.. lol. He gives handwritten receipts and soda as customer appreciation.. thanks again guys, you all have earned my business for life..
I had my radiator replaced. They ruled out leaks from the hoses to the engine and determined it was coming from radiator. They did me a solid and did the work on a day they close early. They went and got the radiator and installed it and im all good. I highly recommend these guys if you're ever in the area in need of service for your truck.
We highly recommend Ace Wrecker and Repair. The tongue broke on our car hauler. We called and they were there in about 10 minutes. Loaded the trailer, repaired it and back on the road in about an hour.
We got raked over the coals by Ace when we had a caliper lock up on a loaded reefer trailer. They weren't going to be able to fix it until next week, and we needed to get the product delivered before that. We had another driver meet at their facility, but they charged us $1,000 to cross-dock the load. Maybe 45 minutes tops, and that was on top of the tow bill. Gone are the days of helping a small trucking company out. They are in the business of taking advantage of a situation where we aren't left with other options.
Had a trailer tongue brake off our race trailer on interstate. Ace wrecker service come out got us safely off interstate. Trailer was not repairable without parts. Ace stored our trailer ordered the parts and replaced the tongue. The quality of parts were very good. Better than new. Thanks to Charles and his staff for their help. Got top quality repair And at a reasonable price. Thanks again Tony
Do not recommend it! Dropped a truck off in their yard on Saturday to be towed to Cape Girardeau Monday morning. In person, Charles seemed like a nice business guy. A 1:07 tow of 76 miles, and he gouged for $1260. Multiple tow businesses that I regularly use, and I've never been gouged like that. Instead of calling my office like I instructed he reached out to the shop he hauled it to. Then a bit later finally calls my office and threatens to go steal my truck from the shop. Unprofessional and despicable person.
Driver broke down on a Sunday. These guys got him off the road quickly. Took my driver to the hotel, Had him fixed Monday by lunch! Very kind and courteous. Price was what you would expect.
Definitely going to keep their number !
Do not bother using this please! They will give you one price and you will end up with totally different! The lady on the front desk better check here self for having mantel problems ! She can scream and yells at home not the costumers! After all the costumers are the one that are keeping this Sh..t Hole open by binging business ! I hope this lady and specially THE MANAGMENT understand this! have a nice day!
Call anyone else if but them if you breakdown. Their tech came out looked at my truck it took 10 minutes for him to determine the air dryer purge valve was sticking. He said he wouldn't fix it and that he wouldn't even know where to get one. "He wasn't running around to look for it. His boss could if he wanted to, but he wouldn't". Charged us $520 just to come out and look. Needless to say we'll use a different company from now on. I was able to talk the driver through pecking on it to get it to seal enough to move off the shoulder of the road(in front of their tech).
Driver had alternator go out on way to delivery. These guys had driver in and out in less then an hour!! Rates were fair so no complaints!!!! Awesome!!! Driver will make delivery on time. Bless these guys
NO NO NO never again My alternator went out about 10 minutes from there office. I got their name and phone number from the internet. I needed to go to Cape Girardeau to get a new alternator. They quoted me $450 to get me there. It should have been at the most $350. They saw me stranded and wanted to get as much money as they could. I know they have a business to run but you don't have to screw people to get their business.
Called this guy to replace a seal, bearings, brake shoes and brake drum in only one wheel. Well here is the price for only 2 hours of work $1,232.08. Drivers go on to the next shop if you can.
Could not speak higher of this company. Excellent and very prompt service, even on a holiday Sunday evening. Very kind people! Went above and beyond and did an excellent job in the service. Highly recommend!
People there are rude. You call there and the lady doesn’t even hear what you have to say just transfers you to the wrong person. Then they make you feel is if YOU don’t know what you’re talking about when they don’t give you a chance to speak. That alone will make me never want to call these people again. I was calling to PAY THEM for a service they did and they were so rude. I never ran into a company who treats customers to are trying to pay them badly. That’s fine with me. They just did free work for me since they don’t want to get paid or talk to customers.
Awesome place!!! I was stuck on a Saturday with a blown oil line and a leaking water pump. They got me right in and handled the issues in a timely manner and got me back on the road. They provided a great service at a fair and affordable price. Highly recommend this place!!!!
Friendly folks and awesome service and fast I will recommend any and everyone that has a truck and trailer issue definitely will be doing more business with these guy if needed. Thank you Ace for everything ya'll stay safe out here on the road towing and recovering trucks and cars.
Took care of our truck at the scales. Was very quick on response time. He had my truck rolling quickly. Price was very reasonable. I would recommend him.
Our driver had a tire blowout that damaged the air spring. The driver made it to the Ace Wrecker and Repair. They replaced the air spring in 40 minutes and put driver's spare tire on that was already on the rim and charged for 3 hours of labor. So the total bill was close to $600 for 45 minutes of work. Which would be ok as it was fixed fast. As soon as our driver left the shop the tire they put on blew out. We called back the shop they told us to send the driver back to the shop as they have had a variery of new and used tires. They told us the rande of prices and it was affordable. As soon as the driver got to the bay they took the wheels off and told him we'd need to pay for the tire and $315 for the labor to put it on. $315 for the mounting of the tire!!!! We refused as it was way overpriced but they told us we'd still need to pay $200 so he can allow us to pick up the trailer which they quickly blocked while the driver was in the shop. Ended up paying A1 repair $50 for mounting the tire and $200 for those scammers for nothing. Stay away if you don't want to pay triple.
Charles saved us from having to go retrieve the trailer ourselves. We were outrageously charged and stranded by Sullivans and Charles was nice enough to take care fo the repair in a timely manor and securely store the trailer until our driver could get there. I'd recommend them!
TRUCKERS BEWARE!!!! DO NOT USE as a wrecker service!!! We have a small trucking company, and one of the drivers rolled his truck carrying a coil. Coil was still banded, no damage. Called ACE since they were the closest, about a mile away. At first Charles told us it would be $1000 out of pocket for us to come get the coil and them put it on the trailer. Then he changed his mind and said since we have insurance he would rather charge the insurance $6000. Then he said we could pick it up out of pocket for $3000. Then he said he may charge by the pound instead, which would be $9500!!! What the heck?!!??? He doesn't have a set price on anything, just charges what he wants based on what he feels like he can get out of you. Total crook! Too bad this rating thing makes you give at least one star...I would've given him about a negative 10 if I could've.
They came out were up front about cost and repair options. They gave thier best shot at doing what I asked about repairs but the truck computer wouldn't reset I opted for a tow home. I'll call them again
This place is a ripp off !! Went there to change a tire they said 175 for a used one plus 50 mounting and in the end they wanted to charge me 530?????? Some fees and minimum 2h labor and some other stuf . Be aware if u go there
We hired ACE through a broker to fixed a load of chassis. The only thing they did was escort us out of the scale. Refuse to sign the paperwork stating they got us legal, and refuse to give us a receipt.(Charles stated that he was not going to work both sides of the fence) What ever that means. Either way, money paid, and load still illegal. Had to call another wrecker service out to move the chassis forward 6 inches.(Simple, Huh)
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