I had to have a forced Regen on my freightliner the other day. These folks were on it. Quick, efficient and reasonably priced. Thank you so much for your service.
Great experience, excellent service. They got me diagnosed, fixed and back on the road in less than 4 hrs! My def pump went bad and my truck enter on derate mode! Thanks God for this honest hardworking people!
Great service,they were quick, and found my coolant leak quickly. They were also all very nice, I would highly recommend this shop to anyone needing any repairs.
I am sitting on the side of the road currently with my 3-year-old, I called for an emergency fuel service and these angels didn't charge me anything to come and rescue us. To say I am grateful is such an understatement. I hope they know how much this act of kindness has helped my family.
Very nice experience with all of them, been very attend with me, very clean driver lounge including the bathroom, quick job and honest price. They also gave me a bag with candys, so nice. I will recommend 100% thank you
They towed me in to replace the fuel pump. Friendly, very competent people. Even though my truck proved a bit more difficult than normal, they got it done in a very reasonable time. Will definitely return when needed.
11-19-25 came in on a tow truck getting ready to look for hotels and ill be damn these folks had be back on the road with 45 mins..Petro charged me 137 dollars just to give me 3 pieces of paper telling me they dont know how to do the job.. my guy with the glasses only crunk the truck up and already knew what to do and fix. We need shops like this all over the damn map. Plus they also give you a nice goodie bag for appreciation. havent had one like this since 5th grade .. You guys will always be my first contact for service when in Misery and hopefully other places too
From the moment I called to explain the problem I was having with my truck, the service was beyond excellent. The staff were attentive to detail and very friendly. The best roadside mechanic shop I've found in all my years as a trucker.
Really nice people and wonderful job. Not wasting your time at all. Professional, friendly, reasonable price. Time is money for a truck driver , they totally understand that. . Thank you so much.
I brought my car in because one of my headlights wasn't working—seemed like an electrical issue. I got there at 9:00 AM. Not only did they spend five hours just trying to find a break in the wire, but then they spent another five hours running a new one.
And then, a day later, not only did the low beam stop working, but for some reason, the headlight started coming on whenever I turned on my windshield wipers! They also lost the cover for the light bulb. And now the headlight turns on when I open the door. The bulbs themselves aren't even secured properly, even though we had a deal that they would align the headlights properly. Now the beam is pointing all over the place.
In the end, I was stuck there from 9:00 in the morning until 5:00 in the evening, which made me late for a delivery.
And you know what? This was a minor issue. I'd hate to see how they'd handle a serious problem. Five hours to find a break in a wire, only to end up replacing the entire thing and wiring it God knows where!
The final result? I do not recommend them to anyone, because you'll just have to get everything fixed all over again after they're done. How am I even supposed to drive tomorrow?
And the best part? I had to pay almost 650 bucks for this
And who knows how much more I'll have to shell out to fix all their mistakes, plus I need to buy a new cover on top of that!
I sent my truck here, and they didn't just solve the problem, they created new ones that I need to solve. They did me a favor by not taking all my money. The problem could have been solved in 30 minutes, but they dragged it out to five hours. I strongly advise against it.
Needed 2 injectors and an overhead dropped my truck off Thursday evening 10/2/25 got the call Friday at noon it was all done got me the best price as an owner operator that means alot. You have definitely gained a customer. Open bay is awesome highly highly recommended.
Amazing people work here. We needed a patch on our trailer. I was busy around the office forgot that I sent our driver to get it fixed here. Next thing I know, my driver is on his way to get loaded. I asked the driver what happened, and he says the shop guys didnt charge anything. Of course business is business, but kindness goes a long way. I recommend this shop to anybody and is in the list of my favourite shops! Thank you, Steve!!
Very nice people, good customer service and professional mechanics I really recommend you to come here very fast they did replace air bag, and a crankcase in my truck super fast and reasonable price and they gave me my first gift from a truck repair shop. Thanks guys
Really nice people and wonderful job. Not wasting your time at all. Professional, friendly, reasonable price. Time is money for a truck driver , they totally understand that. They start working on my truck since I came in and didn't leave my truck there to wait. Thank you so much.
I have absolutely nothing bad to say about this place. I had some injector cup issues on my isx15 and I had a critical load to pick up the next morning. They absolutely did everything possible to get my issue fixed so I can make this load on time. I was only about 30 minutes late which was good considering the work that needed to be done. They truly care about their customers and the price was more than fair. They are super friendly and the owner was a truck driver and truly understands time sensitivity.The next time I'm in Joplin and need some work done I am definitely going to this place.
The air conditioner stopped cooling, they checked it, found the cause, fixed the problem, refilled the air conditioner, now everything is great, I recommend it! Fast, high-quality, professional! Thank you for the gift
These are great people. From the first call to the service appointment, to the service performed, to the post service, they have been great. They gave me pricing that was very competitive and the job was completed at the price quoted. I later returned to have additional work done and they once again performed expertly and within the quoted price. Everyone was very professional and very helpful. They also service RVs at the same shop rate as trucks. I would highly recommended them for service on trucks and RVs.
These guys are top notch, they helped me with trailer airbag that had blown out on me at a reasonable price and in timely manner on a Sunday. It is had to find that level of professionalism these days. They also gave me a gift. Thank you all guys from the customer service lady to the mechanic and everybody in your staff. I really appreciate your help on this!
I came in with a coolant leak but no visible signs. They checked me in promptly and started diagnosing the issue right away, asking me to wait in their driver’s lounge. They quickly identified an EGR cooler leak and an engine issue, and instead of wasting time, they recommended I go to the dealership since both were under warranty. Best part? They didn’t charge me a dime, unlike some shops that bill just for looking at your truck. Honest, professional, and efficient.
This family owned business shop was recommended by my brother that also is a truck driver highly recommended and now I see why...they were so professional and so nice and was very reasonable and honest...then they gave me this after I checked out
This is the most reasonable price place to get your truck fixed. Although the sign states open 24/7 please call them before you come. They do have limited parking but there are 2 truck stops literally a half mile from them. The Owner and staff are the nicest people I've EVER met and they will try to accommodate you in EVERY way possible Plus when you leave they give you a little gift
I RECOMMEND EVERY ONE TO GO THERE EVEN PASSENGER CARS, RV, REEFER TRAILERS YOU NAME IT
IF YOU GET THERE ON A SUNDAY. The great news is they have dealers that they can get parts from on Sunday.
This will be the BEST decision you made to come here
Thank You so much for caring about the person in front of you and their needs. If I ever need more work done. THIS WILL BE THE ONLY SHOP I'M COMING TO WHEN IN JOPLIN. NO HESITATION PERIOD
best experienced i have ever had this is a family owned business owners are awesome they are fast,reasonable on pricing and take care of you completely since the owner use to be a trucker or currently is one .. they provided full AC room to drivers while waiting and clean restroom.i will be going here for all my repairs from now on .. lack of words for the experience i had you guys are awesome
Called these guys because my truck died pulling out of a tire shop and wouldn’t stay running. They came out quick and diagnosed the issue, arranged the wrecker to come get my truck and brought his truck to take my trailer to his shop so I didn’t have 2 wrecker bills. This happened on a Sunday night, they gave me a ride to the hotel, picked up the part first thing the next morning, and had me back up and running by noon. Service was outstanding and price was very fair five anything done in the Joplin area I will definitely be calling these guys.
I first want to start off saying that I had read Dejan Ridjicki's review, and I chose to ignore it. As an owner-op local shops can sometimes be a blessing, in this case, Open Bay is the kind of shop that can put an owner-op out of business. I sent my truck in because of the fan clutch. Open Bay installed a new fan clutch. Long story short, not 200 miles down the road, the fan clutch went into the radiator and cost us over $6,000 in damages. When I called Bill to ask how he could help, he dismissed me by saying it was the hub and said there was nothing he could do. At this point, I realized what kind of shop this was and simply hung up. Mechanics with no pride or accountability in their work should be called out, and that is why I'm writing this. I had chosen to ignore someone else's review that could have saved a lot of heartache and money. I hope whoever reads this will not make the same mistake I did. Sincerely, Q&E Trucking
THE BEST!!!! EXCELLENT CUSTOMER SERVICE !!! Best option in Joplin, MO. Shop was full and I was still in and out in under 2 hours for a U joint replacement. It would have been much less but we had to wait for the part to arrive. They have very KNOWLEDGEABLE PROFESSIONAL MECHANICS. They charge you for the actual labor time. They don’t fool around and they get right into it.
My experience was great, I wish every Repair shop operated like this across America! Great customer service, very knowledgeable, and most importantly they treat you like family and not just an ATM when you walk through the doors.
I was in Litchfield, IL on Friday, I called up the owner and told him I was having some A/C issues. I explained to him that I was headed through his area the next day. He advised me to bring it in and he would have his A/C specialist check it out. I arrived, around noon. From there everything went smooth, I asked questions throughout the process I was able to watch but at the same time give the mechanic his space. A/C trouble was repaired and blowing out snowballs! In the end when the time to pay the invoice I received a bag of goodies.
I'd wish I could give ten stars, as a driver during the hard times we are facing with Frieght prices. I never felt as if they were screwing me over like 9 out of ten shops out on the road!
Great shop for all your needs. If ever in the area I'd stop by to just say hello! It's that great of an atmosphere. Great people!
Website
