These folks really helped me out - my car broke down in the middle of a road trip and I stopped here. They quickly took a look, told me what was wrong, walked me through a couple options and the associated trade-offs, and then got me back on the road two hours after the part I needed arrived. And the price seemed very fair - overall a 5/5 experience.
A good bunch of guys and gals that keep all my cars, trucks, bobcat skidloader and trailers in good working order. They do things the way I would do them if I had the time, tools and skills
Had a trip to Johnson Shut ins and Elephant rock state park in our beautiful 2022 Pacifica. Arrived in the area on a late Saturday evening and of course had a tire pop on us in the middle of a county road with no one around to assist... It was going to ruin the trip and couldn't get ahold of anyone EXCEPT for Jeff! Then, like a super hero JEFF came out and rescued us (5 people) and got us where we needed to go with 5 minutes to spare before the Walmart in Farmington was going to close. Walmart's auto center patched the tire on the fly and got us back on the road and saved our trip. Thank you so much and we appreciate everything you did to save our trip.
We were stuck when our truck broke down in Mineral Point. Our AAA Road Side Assistance sent Custom Auto. We can’t speak highly enough about this company and Randy our tow truck driver. Arrived in a timely manner and very pleasant and professional from beginning to the end. He made the situation we were in a whole lot better. Thank you Randy and Custom Auto.
Gene Fox
Never have your vehicle towed, by AAA, to this place and get a verbal quote, from the OWNER, of a $50 diagnostic fee and he would call for an OK BEFORE they do ANY actual work!
These people did $308 worth of work WITHOUT asking. They refuse to release the vehicle! They ARE A1 SCAMMERS!
This was the best experience if had with an auto shop. They are honest and really gives you a fair price when working with them. I will be a return customer. Thank you for all your help and assistance!
Poor place to get a vehicle inspection, or have maintenance done. Slow, not very courteous, slip charges in without your knowledge till the last minute. A courteous way to treat your customers would be to decline the inspection on something as obvious as a windshield, instead of wasting the customer time and yours, since you state your appointment only. $ 12.00 for nothing, don't waste your time. Common courtesy will take you further in the consumer world.
The name of this place should be Dales Custom Auto Services- towing, repair, marriage saver and miracle workers. It was a mere minutes after my husband called me to say my car was making a weird noise to the wheels literally falling off. I told my husband not to drive it as soon as the noise happened but hey what do I know! We are not from around here, my husband was halfway home from a long work commute, no idea who to call. A sheriffs deputy recommended this place as they tow and repair. I was nervous because I didn’t want to be taken advantage of.
They were beyond kind to my husband. They arrived quickly to tow us. The owner fit us into the schedule. They were even concerned about my husband having somewhere to go since he was away from home. They got us fixed up the next day and we had clear communication so everyone was on the same page and we all knew what to expect. My car has never driven smoother. We are a new young family and it really takes a community and the service we received was that of family. We can never thank y’all enough and appreciate you so much for fixing my car. I love my car- My first “big girl” purchase, it has been everywhere with me and I brought my baby home in the car, she doesn’t look like much but she means something to me. It truly means so much and I can’t believe how well the car drives.
My only complaint is I wish we were closer, but hopefully we will only ever have to visit in the future.
