Great people to deal with. Bought an engine from them that failed unexpectedly. Ok Auto Parts honored their 90 day warranty and exchanged the motor for me, hassle free. Truck is up and running now! I will continue to do business and Referring people their way.
Agreed on a price and couldn’t stick to their word. Originally $11,500, then said his boss has to do $11,750. Once I agreed to the extra $250 he increased the price to $12,515. Bad business, incredibly frustrating especially after arranging shipping for over 2 weeks. Take your business somewhere else.
I ordered parts right before Christmas for a repair on my car, and the experience was outstanding. I fully expected to be told they wouldn't ship until after Christmas and with the holidays to not expect anything until after New Years. I was wrong. The parts arrived just three days after placing my order, were exactly as described, and in excellent condition.
Every time I called, someone answered the phone, which is rare these days and very appreciated. No voicemail. No phone tree. Just customer service with a live person who answers and takes the time to hear what you need and answer questions.
I will 100% do business with these guys again if needed and would absolutely recommend them to anyone looking for parts. Service was five-star, parts were five-star, and shipping was five-star. I couldn’t ask for a better transaction.
Also, many thanks to CJ for his assistance throughout the entire process.
I was looking for replacement wheels for my Lexus GX460 and came across OK Auto Parts. Their online inventory was easy to browse, and I worked directly with CJ via text throughout the process. From start to finish, the experience was top tier, and their pricing was truly unbeatable.
I purchased a set of four wheels on the afternoon of 12/16 and was genuinely shocked when they arrived at my door the very next day. The care and effort they put into packaging was just as impressive. Each wheel was bubble wrapped, boxed, and well protected to ensure everything arrived safely.
Great service like this is hard to find these days. I will definitely be referring OK Auto Parts to my car friends and will absolutely be back myself.
Ordered a tailgate for my F150. Tailgate was in better condition than described and at a great price . Shipping is way cheaper than alot of other guys. I highly recommend these guys for all of you used auto parts needs.
I ordered a part, but am 600 miles away so it had to be freighted. I received my part well packaged and as described. Thankful I found these guys. Will do business again!
They shipped me the wrong part, but their customer service was great. I got my refund back with no problems and no attitude. I would buy from here again.
We were in need of an engine for our son's 2017 F150 and found it online states away at OK Auto Parts. My husband spoke with Nick and he answered all of the questions we had, explained shipping and pricing to a T. We recieved the engine on the day NIck said it would arrive- in a very nicely built crate with all hoses and openings sealed up with plugs and incredibly clean. Install was a breeze. We really appreciate Nick for all his help and honesty.
Unprofessional and Dishonest Shipping Practices I recently tried to buy a sunroof glass from OK Auto Parts. I had no issue with the price of the glass itself — it was the listed price. The real problem was the shipping. The salesman was extremely rude and refused to use my FedEx account number for shipping, even after I provided it. Instead, he insisted on handling the shipping himself and tried to charge me nearly 300% more than the actual cost. That’s unacceptable. I won’t do business with a company that operates like this — dishonest and totally unprofessional.
Justin at OK Auto Parts did an amazing job getting me a door handle for my pick up. It took him only few minutes when I called to get payment finalized and part on its way. Should receive the part in less than three days via fedex. Highly recommend them!
Awesome customer service, beat everyone else’s prices significantly. Thanks Rob and the team over there for helping me get up and running again! Very quick responses ! Def recommend!!
Ok Auto Parts and especially Nick was a joy to work with. What a pleasure! Transaction was smooth and our Transmission was carefully crated and arrived on time. Five Star+ rating*****. Highly recommend!
Great service!! (Justin)The part looks better than I expected!! I had to have the part shipped. Very reasonably priced for shipping a fender. Shipping crate was unbelievable!! I had never seen anything built so well. Thank you
Just bought my first parts from these guys. Chris and the team were absolutely great to work with. Answered all my questions and got me ready to go in minutes. Highly recommend these guys for your auto parts needs.
The product is damaged because there is a bearing that is loose and the seller should have checked it before sending it because the shipping is $40 which was not indicated on the page. It is very expensive for such a small part. I bought the part with taxes and shipping for $180. They only returned $116. I lost my $70 so I do not recommend anyone to buy parts here, scammers and scammers. For slandering me. May God punish you for this, for your damaged part. I sent it to you. You checked it. Do you see that it is damaged? I have video evidence that your part is bad. May God curse you.
Nick @ OK Auto Parts is the best! I thank him for his excellent experience and amazing customer service which was way above and beyond, or expected. I hope I could deal with Nick over at OK Auto Parts on a daily. Thank you, Nick!!! Thank you for doing such an awesome job! Thank you for keeping my hopes up, it’s been a total pleasure working with you. God bless You! God bless America!
Purchased a set of rear axles for my bmw off eBay, the axles are in GREAT condition I’ve already completed a 5000 miles road trip with them! and they priced them very reasonable compared to my local yards, and they also used a lot of bubble wrap for the package!
Purchased a set of calipers off of them on Ebay. Leaving a review for them as they have amazing response times online to all of my questions and where able to verify some info for my on the used parts i wanted to buy! This is rare on the online world! check them out they are great to work with!
This company is absolutely fabulous! Many parts I ordered were 2/3rds the price of other places and often I got them the next day. They are very workable and they definitely serve their customers! Will use them again if I need parts
Staff was exceptionally professional and good at what they do.....not only was what i seen on ebay exactly what the pictures and description said it was ....my package ( 4 tires+rims) came quickly all the way from Mississippi to Cleveland...will definitely do more business with them.
This is a very nice, clean, and positively professional establishment. They have a lot of late model engines on display with low mileage great for your upgrade restoration projects. Awesome staff, prestigious environment, and experience. Thank you for everything.
Justin and the entire team at OK Auto are top notch! I purchased a 2022 BMW X7 engine for a great price. Justin set me at ease and happily sent me many photos. They worked with me on payment options. This was a very expensive used engine and I felt confident dealing with OK Auto that they would honor their warranty if it came down to it. Fortunately, the engine was in great shape and runs perfectly! The engine was shipped fast, securely and all openings were plugged to prevent anything from entering during transit. I needed an extra part that they had but wasn't included with the engine and Justin was quick to ship it out to me at no cost. Truly a great experience! Happy to deal with them in the future.
They had an Impala SS cruise control module that is hard to find at a fair price. I ordered it from them late Thursday afternoon and it was on my doorstep early Saturday afternoon. The part was in excellent shape and works great! OK Auto Parts are great to do business with and I highly recommend them. They deserve 6 stars!
I had purchased a master cylinder via their ebay store for my suv. Not only was the part as described but it was packaged and protected so well, I almost thought I was sent the wrong item just by the huge size of the box. I installed it this past weekend and now my brakes work just like new again. I have a another purchase on the way and have nothing but confidence in the parts they sell. Great customer service and fast shipping too. If you’re local or live in another state like myself, don’t hesitate to reach out to OK Auto Parts first.
This is the first time I've had to purchase an engine and transmission. I had to have called Michael a thousand times with a thousand different questions. Every time was no different than the first time very patient and informative, explaining everything that would be needed for my project. I felt the prices were a little high but after shopping around, OK auto was over a thousand dollars cheaper than competitors. I would definitely recommend them to anyone looking for anything for your project!
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