What clients say about Depot Automotive in Utica (MS)
Took my car not once but twice- for the same issue. First time, they gave me a used part.. second time, they claimed the part was new and now a month after my year warranty, the same PART GOES OUT AGAIN! DO NOT RECOMMEND!!!!!!! BAD BUSINESS!!!!!!! NEEDS TO BE SHUT DOWN!!! You will be out more money by having to have your vehicle back over and over again and the issue is still unresolved! Word of mouth does a lot for a business….. they should keep this in mind!
We had tire trouble while traveling on the Natchez Trace. We were so blessed to find Depot Automotive in Utica!! The guys there provided excellent customer service with such honesty, while knowing we were in a bind and stuck. They got us back on the road quickly.
Very nice and friendly people. The work was done on time as promised. They didn’t over charge or asked us to leave our vehicle there and come back later. I am very pleased .
I wish I could give Russell 10 stars. My daughter and I were moving her, her dog and all her belongings from NC to Texas when her car broke down 10 minutes outside Utica. Russell helped us find a tow and because the tow driver couldn't accept riders, he even came out and gave us a ride back to his shop. He had her SUV repaired and on the road by the end of the day. He was very reasonable, honest and courteous going above and beyond to help two out of town strangers down on their luck. It's unlikely we will be repeat customers, but those in the Utica area are fortunate to have a mechanic and neighbor like Russel. We highly recommend him and Depot Automotive.
As always very friendly, helpful, professional, honest , and concern about your vehicle, He tells you exactly what's wrong and what he's doing it doesn't take long to do it at all. He always tell you the amount of time that it probably will take. I've always been satisfied with the work he does and prices is very reasonable.
Wonderful, wonderful people. They made sure to squeeze me in, even though I was supposed to make an appointment for my oil change (I have a free oil change for 3 years bc I bought a 2022). Now that I know that I will for sure make an appointment next time.
He Does great work, hes an honest mechanic and if you don't understand something he don't mind explaining. DEFINITELY a return customer. I highly recommend Depot Automotive. I live in hollandale and I will gladly drive an hour and a half to get him to work on my vehicles
It's a small shop in a small town. Locally owned and these are good people. They will do you right. Very nice and friendly. They will treat you like family when you come in their shop and make sure you walk out with a smile on your face. Very well equipped and certified mechanics. Best shop around hands down.
I do not typically write reviews. I'm doing this review because I truly feel Russell is a honest, capable technician who will do the job right and at a fair price. I was in a tough spot and he took care of me and that is worth noting. If I lived closer I'd have him for my everyday mechanic.
This guy is so honest and knows what he's talking about! He even goes out of the way to find the cheapest highest quality parts for my car, as he knows I'm a single mother & need a dependable ride but on a budget. Was cool too is that he will teach his customers about the process he's performing on a vehicle & what/how/what went wrong with the car & how to prevent it in the future or to at least how to try to catch vehicle problems early on. I've never had Mechanic take the time to teach me before. That kind of customer service along with his knowledge base makes him a #1 choice for me! I live 45 minutes away from his shop...but that does not create not moment of hesitation for me in coming out this way-because after all- this is my transportation & I need in it like I trust in him!
I broke down at the intersection of 27 & 18 with a wheel bearing problem.. Not sure what I would have done without their service. Timely, competent, friendly, and reasonable. Cusomer service is their focus. 5 stars is not enough for what they provided!
