This rating is based on customer reviews, inventory size, pricing, and service quality
Tri State Auto Parts, Inc. in Walls, MS scores 81/100: overall upbeat yet mixed at times. Customers praise the friendly, above-and-beyond staff, fair pricing, and a network that finds, pulls, and ships parts fast; returns and some warranty issues were handled well. Strengths include helpful counter reps, quick turnarounds, and hard-to-find inventory. Common complaints: long waits or miscommunication, an occasional wrong/oversold part, and a strict cash/credit policy that frustrates some. You don’t pull your own parts, and wait times range from minutes to a week—confirm fitment and pickup terms first.
What clients say about Tri State Auto Parts, Inc. in Walls (MS)
Avoid if possible. I paid for multiple items and one was the wrong color. The receipt had the correct color I requested but they made a mistake some way..
During the refund process they made a mistake again and gave me to much money back! I noticed before I left the property and they stopped the transaction. They gave me a print out that day and said it was fixed with refund on the way.
They have still not refunded me the money for the correct part. I brought it to there attention and have a copy of both invoices and receipt.
The sales person name is Alexis
I work to hard for my money just for them to steal it.
Avoid the bad business and headache.
The group went above and beyond to help me get the part I needed after being stood up by 2 different mechanics. And being stuck outside Memphis for 2 days. I got the replacement drive shaft and can now continue my journey home to South Carolina.
You don't pull your parts there, but they have friendly staff and seem to be a national network that will locate, pull, and deliver your needs in just a day or two.
I have had the best experience with this company well let me just say Mrs. Laney. She has been very helpful to everything I’ve needed. I know may ask to many questions but she didn’t mind it at all. She has been more than great she’s been PERFECT! So I thank you Mrs. Laney!
Really nice people and prices were good. They shipped our transmission from up north to their location so we didn't have to drive that far. I appreciate that they went out of their way to help me. Thank you
Took off work, rented a truck ($235) and drove 6 hours round trip for a door that never would’ve fit my vehicle. Please do yourself a favor and request the vin number of the part you’re purchasing before taking their word and spending money to get it. Not even an apology from the person who messed up my day and had me spending unnecessary money.
I wasn’t happy with my experience with tristate and the warranty process. I reached out to them and after explaining why I was upset, they were solved my problems to my satisfaction. I appreciate a business who will stand by their product.
Let me just say Erik was so great to work with. He was very attentive and made sure he got what i needed in a timely manner. He listened and took into account what my budget was to get me the parts that I asked for. I purchased a motor, radiator, and radiator support and my car is running so good. I have already traveled to Georgia and back to Mississippi with no problems. This will be my go to place for all of my auto parts from now on! Talk to Erik because he is so humble and kind with great customer service!
Nice people great service, young lady at front desk is super nice, and tracey in sales was great helo also. Only place that had my transmission in under 300 miles away called them up gave deposit came next day waited maybe 30 mins to do paperwork and waiting on part to get loaded and was on my way.
These people live in the 1950's. I have bought numerous large items way over $10K with a credit card over the phone. These people want you to drive all the way to Walls MS pay for the part in person if its over $100 then come back 24 hours later! "they say you can just take the part and then say that its was not you " Anybody can call there bank and try and commit fraud and say they did not make the charge. If everyone thought like Tri-state nobody would ever take a credit card!
Spoke with a guy name Tracy in sale who found me an engine for my 300 once I paid him nor the company never notified me it was there plus he lied about when it was gone be ship over all they wasn't concerned about getting my engine to the shop that was expecting.... I'll never used them again nor recommend poor customer service...
Extremely wonderful people to work with. Joe has provided the best customer service I’ve had in a long time. Part was exactly as described. Absolutely would recommend this company to anyone.
I needed windows for my 1998 Chevy Blazer and they hooked me up real quick on them and the window are like new.i would go there again for anymore windows when I need them. The only thing was when I got there they said cash only if they would say that on there website or on the phone then I wouldn't mind it
From the owners to the employees his business is top-notch! They will go out of their way to make sure you are more than satisfied. Forget Keystone this is family!
Called in advanced for a specific rim and they put it on hold for us. Easy pick up and they took the part to my car for me. Polite, good service. Only down side is they are cash only.
WE AS A USED CAR DEALER HAVE BEEN DEALING WITH TRI STATE AUTO PARTS FOR YEARS NOW . GREAT SERVICE .! GREAT PARTS .! THEY ALWAYS KEEP THERE WORD WITH WARRANTY . NEVER HAVE I HAD ANY PROBLEMS WITH THEM. I WOULD RECOMMEND THEM TO EVERYONE LOOKING FOR GOOD PARTS AT GOOD PRICES. !
I had an engine go out in my car and Tri-State had an engine for a good price. I bought the engine. It had a 6 month warranty. The engine went out in less than a month (head gasket). I called Tri-State. The representative said they needed a picture of the heating tab on the engine to determine if my warranty was valid. I sent them a picture and the representative said he could see the tab and everything was good. Then the sales manager got involved and he just so happened to be the owner and he was stating the picture was blurry. We sent him more pictures and he was still saying they were blurry. Me and over 10 other people didn't have trouble seeing the tab on the picture but, the owner was the only one. He was incredibly unprofessional and continued to state it was ignorant on my part to not be organized about the situation. He raised his voice for no reason. I kept calm and told him I didn't feel comfortable with the way he was acting and he continued to have an attitude with me for no reason. I didn't have that engine for even a month and it went out while I was driving down the highway. Do yourself a favor and find a better business to work with because if my part went out, there's no telling how bad their other parts are.
