This casino has faulty ATM MACHINES that rob customers out their money when trying to get money. My bank approved and disbursed $200 for me. The machine never gave me my money. When I spoke to customer service to include managers I was told that I would have to wait 30 minutes and the funds will be back in my account. I waited over 2 hours and nothing was refunded back to me. I informed them that I never received my money back and they told me that I would have to call the owner of the ATM. The treatment that I received after being robbed by a faulty ATM in their facility is not of the highest care or respect for patrons that visit their properties.
This place is advertised as renovated but the correct word would be refurbished. All they did was paint and maybe carpet. The cleaning was subpar, there was splatter on the walls and trash still under the bed. There is also something wrong with the sewerage system because no matter how many times I flushed the toilet there were unknown particles coming back up in the water. They still have a lot of work to do.
Place is like a prison for anyone under the age of 21, won’t let you be anywhere unsupervised (hotel, casino or restaurant), the restaurant is about a half mile walk from the rooms and the casino looks like a Chuck E. Cheese from the prime 1990s. Oh also even the non- smoking rooms still smell like blunt wraps and eviction.
Positive: "" Negative: The rooms were renovated but the tub wouldn’t drain while showering, the toilet wouldn’t flush properly, the sinks water faucet splashed water everywhere.
The hotel, despite lacking in aesthetics and renovations, surprisingly offers an acceptable interior.
The rooms are arranged in a motel-style fashion, back-to-back, which makes it a long walk to reach each room. However, the bathrooms are old and in need of repair, with peeling walls and mold.
One of the lightbulbs is broken, and the fixtures are outdated. They’ve also added blue additive to the toilet water. Despite these issues, the rooms are comfortable, with nice beds and furniture.
The shower water pressure is good, and the digital air system is a welcome addition. However, the lack of Wi-Fi access in 2025 is quite outdated.
They’ve also installed new carpeting, which smells good in the hallways. Unfortunately, the room where the charging outlet was located was quite shaky and protruding from the wall. Fortunately, the rooms are cold even when the fan is set to high for the night.
This is absolutely the worst casino I've ever been to no service at all you will not get a drink. The buttons on half the machines don't work . Very poorly managed. The Isle of Capri should be ashamed.
Wonderful staff, lovely room & decor. Only issue is that there needs to be a door separating reception from the casino so you're not reeling of nicotine & tobacco from checking in. |Hoping there will be a casino renovation and air purifiers installed!!|Other than that I have nothing bad to say!!
Where do I start, they don't have WiFi like it's 2025 who doesn't have WiFi? The staff is rude and disrespectful, the rooms at medicore at best they don't know how to do their jobs like I had rewards credits to Apply to the cost of my room but God forbid they able to do their jobs! If I was visiting the south again go somewhere else anywhere else besides here seriously
Positive: Nothing Negative: Smells like mold when you enter the lobby, filthy rooms, bathroom was absolutely disgusting. I can’t say one thing that was good about this place!
Hotel rooms filthy!!! Came into town for a funeral, if it wasn’t for the fact we were only stay for one night, I would’ve never stayed here. Dirty bathroom, questionable stains on the bedding. An absolute mess!!! If I could give zero stars I would! A complete DUMP!!!
This casino is a Caesars but I would not have known that by the appearance. Small out dated. I enjoy trying the Caesars brand but even though I left up some cash I probably won't put this location on my return to list. The employees were friendly and attentive but come on Caesars you know you should do better.
I go here often . The slots are very tight . You don’t win anything. Not many slots to choose from .. I put $500 in a coin trio machine and got a bonus of $28. Also the cleaners are always in the floor talking and not working, that’s why the bathrooms aren’t cleaned properly. Please clean the doors in the bathrooms it’s unsanitary. It’s fecal matter on one of the bathroom doors . For this to be a small casino it should be cleaner .
Toilet started running in the middle of the night and couldn't get anyone to come fix it. So I had open the tank myself to jiggle the float which was disgusting. There was no ID check when checking in which concerns me as it would make using someone else's a lot easier. Every employee I came across has been very rude. The "dj" in the casino had the volume up to the point it was easy to hear the distortion from across the room. The rooms are extremely small with an ok mattress. Unless you want to watch sports networks there's no channel selection to speak of. The TV provided was old.
Having already paid for the room, we chose to go play at a different casino where the service was much better and I wasn't giving The Isle Casino another nickel of my money. Best advice is to stay and play somewhere else. The Isle Casino obviously puts no emphasis on customer service in anyway.
There is no buffet, the Otis & Henry's is out most food items. We drove over half hour away in order to find acceptable food...not good food just acceptable...
I have stayed at some roach coach hotels and to my surprise they were pretty nice but this stay here at the Isle of Capri could use some attention, I truly believe with a little effort it could be a really good place to stay, my room was totally unacceptable by far in all aspects.
Hadn't stayed for a few years. The renovated rooms are nice; however, the sludge and specks floating after flushing the toilet, in OUR room, was off-putting.
Only one person was working the front desk the Friday evening we checked in. The line grew long because she had to assist a couple who had been set up to pay a lower rate, so they claimed. She couldn't get management on the phone to assist her. So, check-in took a while. They were to late for a funeral wake and eventually paid the higher rate. Then the line started moving.
The staff and security are friendly and helpful despite the understaffing.
Like many have written, the machines are tight. Though, luckily, I managed to break even. I had fun playing. That's what counts.
Overall, I really grieve for the shape it's in now. I remember its hey-day. Great buffet & restaurants, plenty of paying machines, parties, freebies, and simply great weekend getaway in the middle of nowhere. COVID changed all of that, I believe. Things never went back to the way they were. Or either people stopped coming because Arkansas got casinos. I don't know. I feel the same way about Tunica. The GREAT times are gone, post COVID. Now, I just got to go with low expectations and think to myself, well, at least I'm not at work and I'm spending quality time with someone I love. Then the casino is not as bleak.
Positive: The location was fine - I had to be in the area for work and there aren't many options. The pool was nice enough in the summer. Negative: I stayed here because I thought it would be nicer than the motels in the area, but I was wrong. I was in the region for work, not to gamble, and the hotel is really disappointing. No internet or cable, bad restaurant w/ limited hours, no housekeeping.
I would totally disregard all poor reviews. I was skeptical too but after arriving, I was pleased from the start. The hotel has recently been renovated. It was very fresh and clean. The pool was nice. Very friendly hotel workers. So polite they even opened the doors for each person. We have been to alot of casinos and this one was actually decent with surprisingly a lot of new games. I honestly can’t wait to come back! The only thing I would complain about is there is only one restaurant. It’s an order at the counter establishment but the food is wonderful.
Close this casino down . It’s trash. the slots are very tight and you barely see a cocktail waitress on the floor . Mouth got so dry there . Put a lot of money in the machines and didn’t go to the bonus not one time . Voted by a daily gambler at different casinos this is by far the worse one. Owner of Isle of Capri please do better . Also if this your casino you should adopt that bridge coming to the casino from Lula and get it fixed .
Rooms are cheaply remodeled, the water from the sink is light brown, & more than half of the employees have the personality of a rock & have no business dealing with customers. No to mention they have no internet service.
The restaurant is slow & sub par food. They serve your food in a to go box, & no free refills on an 8oz cup stuffed full of ice prior to the drink being poured.
I wish we would have read the reviews before coming. We will NEVER be back!
Originally posted on 3/13/25….
Update:
My family and I stayed here recently and it wasnt the best experience Ive had at a casino/hotel. Where do I start?…. We checked in and proceeded to our room to find it cheaply remodeled. The light in the room was very dim, I had to take the shade off of it. The air conditioner was outdated and dirty. On a good note it did kick right on when I adjusted the temperature. The cubby for a closet had only 2 hangers. I think at least 4 more would be sufficient. During our stay, I tried to call housekeeping for towel replacement but the phone didn’t work, as well as the remote to the tv. That was a bummer, having to get up and use the buttons on the tv to change the station.
Using the bathroom was not very pleasant. There was no exhaust, the back of the toilet was leaning, the toilet paper holder was broken, hair was on the walls including the shower walls. The shower doors would not stay closed. Both of the sliding glass would keep sliding to the right. The shower also had rust or dirt spots, I couldn’t tell and it was only 1 roll of toilet paper my entire stay. I wasn’t pleased.
Also, my aunt, who is an avid coffee drinker stated there was a coffee station not too far from the room but there was no coffee available unless you went into the casino.
Lastly, the water in the room was absolutely horrible! It had a yellow tinge and cloudy. I ran the hot water and it cleared up a little bit (pics included). Isle of Capri you all have to do better. This once lovely, casino/hotel is starting to deteriorate.
The hotel was nicer than it looks from the outside. My problem is with the casino. I realize it’s called gambling and you can’t always win. However, the machines here are the tightest slots I’ve even seen. I switch machine’s constantly and it was the same on almost everyone one of them. 10, 15, 25 spins and over half the time the first reel would never hit so the spin is over before it starts. And over all the spins, I would be lucky to see hit a cherry, no bars, no multipliers, nothing. It was as if they had them set to just take your money and not entertain you OR make you feel like you have a chance. I live in Michigan and those casinos average payout is between 50-60%. It’s hard to win in them but this place was on another level of difficult. I’ve never seen machines spinning this bad. All night, one winner paid out and he was on the machine for hours and the payout was just over the taxable limit to get that 1099. I will probably never come back here to gamble. It was that bad. And trust me, I’ve lost tons of money but always felt I had a chance. I didn’t feel that way at all last night.
It was a very nice upgrade. The rooms were very nice. The only problem for me was that they could have spread the love around in there at least to keep you playing for a little bit because I wasn't and didn't win anything.....??♂️??♂️
I was really disappointed of the newly remodeled hotel. Our room wasn’t clean we found orange juice, bottles water, underneath the bed. No cover on the wall socket in the bathroom. The wall socket didn’t work the clock didn’t work , no soap in the bathroom . However staff was very professional. I was also disappointed that they didn’t have buffet, and the children could not swim in the pool. I understand there was no lifeguard, but if the parents was out with the children to watch them swim, it should not been a problem. every one do not like to gamble!! I wouldn’t recommend this hotel to NO ONE!!!
The rooms are small and outdated.
At least they were kind of clean.
One of the beds had a big stain on the comforter.
The shower curtain was too big for the tiny shower so you either had to step on it in the shower, or flood the bathroom.
There was no venting in the bathroom.
Cigarette smoke permeates everything even in the non-smoking areas.
Onsite restaurant is a joke. Don't bother.
Positives:
The AC worked.
Beds were comfortable.
Fridge in room worked well enough to freeze water.
The staff was respectful and responsive. For the most part, things were clean, but lots of small maintenance details needed to be addressed (our door lock was only attached in one of the two spots, hand rails were missing part of the railing, signage for the hotel location was not updated). If you can get your room for under $70, it's probably worth it. We booked on their website for $109 and were disappointed to see it for $20-$30 less on other sites after booking. ?
We stayed here as a last minute decision due to threatening weather. We thought the rate was reasonable however the motel was a disappointment. The staff was exceptionally nice and responsive however there is only so much they can fix. When I asked about the WiFi I was told it is iffy at best. I ended up getting my T-Mobile wireless router from the car and using it. The room was extremely hot when we checked in which is understandable since they didn’t know they would be renting the room. We turned on the AC and walked around for about an hour. When we we returned it was still hot so we notified the desk and they sent maintenance immediately. He was able to resolve the problem but it took quite a while for the room to cool down. I went to get a soft drink from the machine and even that was disappointing. Drinks are $2.50 but the old machine doesn’t accept debit or credit cards. I inserted two ones and two quarters however it didn’t accept the quarters!!! I inserted another one dollar bill and received my drink but it didn’t give me any change!!!
The entire staff was very friendly and responsive however I got the feeling that they have received these same complaints in the past however nothing is being done to resolve them.
