What clients say about Bill's Towing in St. Charles (MN)
Brock at Bills Towing / BP Auto saved the day! Driving through MN on a 10.5 hour drive to Sioux Falls, my power steering pressure line decided today was the day. Of course it had to be at 5:30 pm when everyone else was closing, Brock said if I can get it there he try to help…well help he did.
This is a 2003 Ford Excursion so IYKYK…got the leak location figured out, found parts about a half hour away and he had one of his drivers swing by and pick it up. They had me back on the road inside 3 hours on a Monday night, Christmas week no less. Needless to say, if me or anyone I know has trouble within an hour of Brock, he’s the guy I’m calling. Thanks again!
I slid off the road into a ditch during a snow storm. I called Bill's and assumed I'd be waiting over an hour due to the number of cars off the road. They came within 30 minutes and I was out of the ditch in minutes. Super friendly, fast and reasonable. Definitely would recommend to others.
Brock at Bill’s towing was superb! He not only took the time to get my daughter towed to his shop at 4am, he went above and beyond by immediately diagnosing the problem, got his crew working on getting parts, and had it repaired and done before 10am. There are truly great people in this world and Brock Palmer is one of them.
Fantastic experience! Brock went above and beyond! Bless him for driving me and my dog home, an hour away from the tow lot, after I hit a deer very late at night outside of Rochester and couldn’t reach anyone to come get me. He’s very knowledgeable and helpful. He walked me through what I needed to do, helped me clean out my car , removed my wi plates, checked out my dog for injuries. Restored my faith in mankind. I am so thankful!
Love this shop!! reasonably priced & good fast efficient service, I would recommend them to anyone who needs mechanical work done on their car or a tow.
Thank you to Brock and everyone else that helped my daughter when her tire blew and she had no one close by to help. We really appreciate the fast and great service. You are some great people and I highly recommend you! Thank you!!! Stephanie
These guys are great. Priced well. Best in area as far as I'm concerned. Willing too work with you. (For i instance, towed me an hour away to peterbuilt from. Loves) ? ?
I met Bill on a noisy highway, I was pretty down on my luck. Once in the tow truck I told him my plan but he told me differently. He really took my under his experienced wing and helped where he could but my truck was dead. I told him where I thought I he should take it but once again he told me differently. Introducing me to the best mechanic I’ve ever met,, well, I’m sitting in my lounger a week later relieved that I called Bill’s Towing. Everyone that works with him was helpful. Even that huge dog of his. He sounds a bit like a drill Sargent but trust me, tell him what you need and he will take care of you. Thanks again Bill
These guys are unbelievable. Durig a delivery to the Flandreau Indian Reservation. Our Service Van and Trailer was taken off I90 and put on its side due to icy roads and very high winds. At their shop they inspected the van and trailer. Made some minor repairs and had our driver back on his way. Who does that. These guys are a rare breed when it comes to integrity and Service
My boyfriend and I were on our way to a wedding when my transmission stopped working. We got in touch with Bill’s and they were friendly and fast and so eager to help. I recommend anyone contact them if having car issues. Thanks Bill’s!
Brock and the crew at Bill’s Towing are life savers! I could not have asked for a better experience. Between towing and fixing my van, they were miracle workers. I’d give them 10 stars if I could!
Bill & Brock and the other gentleman went so far over and beyond the call of duty to get my rig and my trailer off the side of the road and get me situated!! They should get 100 stars; they whole crew was phenomenal! Even more so with a followup call the next day to see how things turned out with getting my rig repaired! If you are even broke down between Nodine and Rochester, I highly recommend calling Bill’s towing!
Great service, very friendly staff. Brock was an absolute life saver on Christmas Eve getting my vehicle back into running order so I could have my daughter on Christmas. 10/10 recommend if you have any issues, very very fair pricing as well! Thanks for everything guys
Bill was great to deal with, John was awesome too. Great communication as to when they would be there, they were fast and obviously experts at what they do. They were also very aware of my safety and took good care of everything, as trucks were blasting by at 70 mph. It's never a good day if I have to call Bill's, but they make the best of it.
I highly recommend Bill’s Towing to anyone in need of quick and friendly service! AAA failed to find me a towing service for over two hours but Bill answered my call immediately and dispatched a driver. You can tell they are passionate about their business! They made a stressful situation so much easier for my family. We were towed back to the cities safely by a very friendly and professional driver-thank you Jordyn!
Bill and Brock both came out to rescue our family of six when our van broke down on a Friday afternoon. Before we were even back to the shop Brock diagnosed the problem and was on the phone trying to find the part. He had us on the road within three hours and had two more towed cars waiting to get fixed yet that night. Great service and very helpful getting us back on the road.
I needed battery service and Brock got my vehicle started. He also took the time to provide helpful information related to the problem. He even helped with an unrelated issue on another vehicle. Great customer service!
My car broke down near Minnesota City on my way back to Lake City. Brock came to tow my car from Minnesota City to Rochester Auto Care in Rochester. What an awesome young man and he really cares about his customers! I'll be recommending Bill's to everyone! Thanks again Brock - you're awesome! ???
The engine crapping out was bad enough, but where it croaked was extremely sketchy with a high possibility of an accident happening…highway 14, coming from Winona and trying to climb Stockton hill, which locals are familiar with and know it’s not a great stretch of road. I called Bill’s and explained my situation to Brock. He listened to me explain my situation, asked appropriate questions to lock down my location, and said to hold tight, he would be sending someone to save me, could be 40 minutes, which gave me an idea of their arrival. Well, I’m not sure how he hocus pocused himself to my vehicle so quickly, but it was such a relief to see him in such a short period of time!! After taking like 2.3 seconds to load my car, off we were! I’m so impressed with this young man’s professionalism and the courteous way he treated me…I was a little freaked out by what happened, and he had a very calming way about him. He ended his job with me by giving me great advice and suggestions to help me with what I could possibly be looking at repair wise, to get a few estimates, and gave some details to share about what was going on with my car when it died. Thank you again Brock and Bill’s towing…great experience!!
They towed a vehicle from Rochester to st.charles and within minutes found the problem that another shop messed up, Brock the mechanic, showed me the spark plugs that the other shop put in were not the right ones, he replaced with the right ones, repaired a vacuum hose that wasn't hooked up, and found the real reason why the van wasn't running right, #3 cylinder didn't have any compression, valve was stuck open. Thanks to Brock, the vehicle Will be fixed right, ty Brock, ur an awesome mechanic and ur honest.
I was north of Eyota on 42 when I hit a large buck. I called 911 and they contacted Bill's Towing for me out of St. Charles to help me out. Brock arrived and was extremely helpful to me. Very understanding and supportive and professional. He helped me step through the entire process with my insurance reporting. My car is in their locked lot where it will be safe. Brock also drove me to Rochester where my son met us. Bill's Towing made this experience for me a lot easier with all their help!
Cannot be happier with the service provided. Bill came out at 2AM to tow my vehicle and give me a ride back to La Crosse, all while having great conversations along the way! If you need a tow in the area, don't hesitate to call Bill!
Great service! Starter went out of my car and just called for a tow around 7pm on Saturday night. I asked about a mechanic not knowing they repair vehicles too and he said they could have replaced that night. They had it done in less time than he said he would take. Very happy I called, plus the prices were reasonable too.
Fantastic experience!!! We broke down on the side of the interstate. Bill came and got us. He, Brock, and a third gentleman (sorry I can’t remember his name) stayed after hours on a Friday night to fix our minivan. They quickly identified the problem and drove all the way to Rochester and back to get the part that was needed. Very kind and polite. Highly recommend!! If you need help on the side of the road, Bill will take care of you!
These guys are top of the line! They went above and beyond to help us and make sure we were well taken care of!
Even driving us to Rochester to get a rental after we had been stranded in St.Charles for 2 days after an accident that totaled our transportation.
This place is down to earth, loyal, moral and just all around great people!
Really good folks, my alternator died on hwy 90 while it was snowing like crazy. Brock and his good man help tow my car to their shop. Even though I knew they were busy as hell that day because his phone was ringing off the hook!!! I told him I was from the twin cities(3 hours) and was in a rush to head home. He took it to the shop and fix it right away instead of towing other cars, which he could of make more money towing cars but instead he help me out. Nice people and down to earth. If u ever need a tow there call this place. Thanks again guys.
These Guys are Fabulous!!! The St. Charles Area is very lucky to have this business and the guys Brock, Terry, Poe, and Billy servicing all their auto care maintenance and needs.
If you find yourself experiencing car troubles, or just need routine maintenance these are the Guys to call.
They will alleviate your vehicle troubles quickly, calm your stress, as they thoroughly service all of your vehicle needs at really affordable prices!!!
I wish I could wrap this business up, move their shop and their mechanic technicians to my home area!!!
They are honest, and hard working, they are the guys to call for any automobile needs.
Thank you again Brock, Terry, Poe, Billy. You're guaranteed to find a 'Pal' here!!!
Truly grateful, Carol
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